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Dharmesh Mistry

Reading, United Kingdom

Dharmesh has supported financial services organisations with technology and management expertise for over 30 years and has a proven track record of delivering innovation and vision.

Achievements include:
Development and consultancy in the automation of Lloyds TSB's branch offices implementing the first windows based PC apps and network in branch banking. Re-engineering the bank's core business processes. Designed and implemented a personal relationship management solution(CRM) for Lloyds TSB's high value customer base. Created the concept of "Single Customer View" for the bank.

Led technology strategy for NatWest card services, introduced the vision of a layered multi-channel enterprise architecture and the concept of "franchising" / "white-labeling" banking aka Banking As A Platform. Delivered strategies for Y2K, Workflow, and Cards Technology.

At Entranet, implemented the first transactional online insurance solution in the world, the first Java based banking solution in the UK and the first truly multi-channel banking platforms (Internet, Mobile, Kiosk, PDA, TV). Developed and delivered online commerce strategies for over 30 banks and insurance companies. Pioneered a multi-channel online voting system for demonstration to English and Scottish Parliaments, as featured on Tomorrow's World.

Co-founded edgeIPK, a pioneering UXP - the first to support HTML5, the first to be able to deploy to Web, Offline, Portal and Mobile from a single platform without writing code.

Currently Chief Digital Officer for Temenos

Dharmesh Mistry Points
Academic 0
Author 5
Influencer 0
Speaker 0
Entrepreneur 0
Total 5

Points based upon Thinkers360 patent-pending algorithm.

Thought Leader Profile

Portfolio Mix

Company Information

Areas of Expertise

Customer Experience 30.09
Digital Transformation 30.03
Management 30.20
Marketing 30.03
AI 30.03
Blockchain 30.08
Emerging Technology 30.05
Lean Startup 30.21
Procurement 30.04

Industry Experience

Publications

5 Article/Blogs
Three Christmas Wishes For Digital Banking
linkedin
December 17, 2018
Whilst most writers will turn their attention to reviewing the past year or more likely their predictions for the coming year, Christmas is a time to think not only of our loved ones but of others less fortunate. So my Christmas post this year is three wishes of Banks globally to help those less fortunate than us. I believe banks can make these wishes come true as part of their business strategy for digital.

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Tags: Customer Experience, Digital Transformation, Management, Marketing

Money management - Past, Present and Future
linkedin
October 29, 2018

Software to help people manage their money has been around almost as long as PC’s. Intuit was one of the first to provide such a solution and was founded in 1983, with Microsoft following 8 years later with MS Money. As PC’s got better, so did these solutions both in terms of functionality and data visualization. (Note “Home Banking” solutions based on PC’s and a phone line first hit the scene in 1981 from the likes of Citibank and Chase Manhattan Bank.). Fast forward to 1999 and Yodlee was setup to aggregate data from multiple banks using the internet.

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Tags: Customer Experience, Digital Transformation, Management

Robots and Roti – What can banks learn from a good curry?
linkedin
October 21, 2018
Those that know me personally know that I love technology, especially where it improves our lives. My most recent acquisition is a robotic roti maker, and having used it I’m sharing what I learnt and how those learnings can helps banks.

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Tags: AI, Management

20:20 or blurred digital vison
linkedin
December 21, 2017
Forecasts for the upcoming year have become an industry staple, but how often are these predictions correct? In this post I review forecasts made at the start of the year so that you can judge who got 2017 right and who needs to brush up on the research.

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Tags: AI, Blockchain, Management

The evolving landscape of bank-to-customer interactions
linkedin
November 08, 2017
The history of banking interactions
When banking began, banking interaction started physically by visiting a bank, and it was not until the 1980’s that telephone banking came into play. Around the same time, Bank of Scotland launched Home-Link a service on Prestel’s View-Link system which could be accessed on a microcomputer. Although very crude, this was the first self-service channel for banking customers in the comfort of their home.

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Tags: Customer Experience, Emerging Technology, Lean Startup, Procurement

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Dharmesh Mistry