RETAIL PREDICTIONS FOR 2023 - PART 1
IWD
January 04, 2023
As we draw to the beginning of the year, it’s time to take a good look at the state of retail and how things can make progress in 2023.
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Tags: Customer Experience, Innovation, Retail
Sook revolutionsiing pop up retail
IWD
April 20, 2022
An article looking the emergence of Pop up retail operator Sook and their flexible rental model for physical space
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Tags: Customer Experience, Innovation, Retail
Situ Live - introducing experience to physical retail
IWD
January 26, 2022
An article looking at the Situ Live retail offer, showcasing products and brands in an innovative and engaging new way.
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Tags: Customer Experience, Innovation, Retail
Separating stores and online operations
IWD
November 24, 2021
An article looking at the alarming trend in US retail of separating ecommerce and physical store operations for quick financial gain, and the damage this could do to the shopping experience.
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Tags: Business Strategy, Customer Experience, Retail
How Nike Makes Retail Work
LinkedIn
November 30, 2018
Taking some colleagues into Niketown in London recently, prompted me to think about how Nike approaches retail. Like most successful retailers, their offer is diverse and constantly evolving. Here, I have taken a look at some of the ingredients that combine to deliver such an engaging retail experience.
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Tags: Customer Experience, Marketing, Retail
Taking a look at Jack's, Tesco's new value supermarket
LinkedIn
September 27, 2018
I guess it was inevitable that the large UK supermarkets would respond to the growth of the German value pair of Lidl and Aldi. Last week it came to fruition in Chatteris, a small market town out in the Fenlands of Cambridgeshire. I visited the store this week to take a look and share my findings. As a point of comparison, I have included images taken at Aldi in February 2018 and Lidl in November 2015 in the UK.
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Tags: Customer Experience, Marketing, Retail
My 4 key learnings from Retail Week Tech in London
LinkedIn
September 21, 2018
Last week, I spent a couple of days at the Retail Week Tech show, sitting through 21 talks, as well as chatting with some of the exhibitors about their offerings. Here is a summary of some of the key points that stood out to me.
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Tags: Customer Experience, Marketing, Retail
A quick look at the new Lush store at White City in London
LinkedIn
April 16, 2018
While visiting the extension to Westfield's White City shopping centre in London, I was keen to take a look at the Lush store, which is a subtle evolution of the existing concept. Here's what I found.
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Tags: Customer Experience, Marketing, Retail
Why social conscience is a necessity for brands today
LinkedIn
April 13, 2018
Reading through my LinkedIn desktop over the past few months, I have been struck by an apparent collective shift in public perception, intolerance and anger for a number of incidents. In isolation, they are all scandals that have gained lots of headlines, but I think they are an indication that the public is starting to demand a better social conscience from the companies with which they engage.
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Tags: Customer Experience, Marketing, Retail
Top Retail Influencers 2022
Rethink Retai
December 15, 2021
This list is comprised of retail experts, consultants, analysts, academics, journalists, and thought leaders who are making an impact in retail in 2022.
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Tags: Customer Experience, Marketing, Retail
Brand Experience: Your Path To Truly Connect With Customers ft. Ian Scott - Asda, Apple & Microsoft
YouTube
October 11, 2021
Asda's recent brand move has them starting to pull away from a sole focus on low cost goods; now they want focus on the feeling you get when shopping at Asda as well.
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Tags: Customer Experience, Marketing, Retail
LIVE with Ian Scott
YouTube
February 18, 2021
The retail environment is shifting and customer behaviors are shifting. How is this change happening? How are retail formats changing? How are customers reacting to these changes? There is so much happening within retail right now, and brands are facing unprecedented challenges and looking at many uncertainties. Ian Scott and I will be discussing these changes in a few.
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Tags: Customer Experience, Marketing, Retail
Re-Tales, Claire Selby, Kingston initiatives 9 7 21, video
YouTube
July 13, 2021
Episode 9 of the Re-Tales podcast - we chat with Claire Selby, who has instigated a couple of fabulous initiatives at Kingston College of Art. We learn about Studio KT1, a commercial creative agency utilising students from the college, and the amazing Not My Beautiful House, a physical trading space in Kingston city centre, where students run the store and a range of creative people sell their products inside.
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Tags: Customer Experience, Marketing, Retail
Re-Tales, episode eight - UK retail beyond lockdown
YouTube
June 14, 2021
Since April 12th, the UK has started to lift restrictions on retail, so in this issue of Re-Tales we take a look at some of the changes being made to the high street and how retailers have prepared - or not - for the return of shoppers.
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Tags: Customer Experience, Marketing, Retail
Re Tales, episode seven, discussing retail social media with Polly Barnfield
YouTube
June 02, 2021
With everyone using their phones these days, social media has become an increasingly important aspect of retail. Social media has become an every day aspect of our lives and we have seen how progressive brands have embraced it as a key component of customer engagement.
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Tags: Customer Experience, Marketing, Retail
Re Tales 6, with Richard Hammond, understanding friction and reward
YouTube
May 17, 2021
A fantastic issue of Re-Tales, with Richard Hammond, founder of Uncrowd. Here Richard joins Ian and Toby to explore the challenges of fully understanding shopper missions and needs states, in order to develop meaningful retail experiences for customers.
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Tags: Customer Experience, Marketing, Retail
Re Tales 4 Sustainable store design with Garry Wells
YouTube
April 19, 2021
In this issue of Re-Tales, Ian and Toby take a look at sustainable store design and implementation. They are joined by Garry Wells, former Buyer and Project Manager from Lush. His experience and knowledge cast a bright light on the deeper considerations of a truly sustainable store space.
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Tags: Customer Experience, Marketing, Retail
Re Tales 3, Shopper Behaviour & Insights, with Torben Valsted
YouTube
April 06, 2021
The third issue of Re-Tales sees Torben Valsted joins us to discuss various aspects of shopper behaviour. Torben was Insights and Analytics Director at Nike EMEA and has some fascinating views on shoppers and understanding how to engage them.
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Tags: Marketing, Retail
Re Tales, episode two, The future is here. It lives in China. With Sam Sterling,
YouTube
March 23, 2021
Issue 2 sees us travel across the globe to China (if only we could jump back on a plane and do this in person ) to talk to Sam Sterling, Head of Strategy for AKQA APAC.
Sam, Toby and Ian chat about the shift to E-commerce, last mile delivery, facial recognition and of course QR codes.
Sam has lived in China for some time now, so sees things from both a personal and a professional gaze. She corrects some of our assumptions of Chinese consumers, and opens our eyes to some incredible new experiences in Shanghai.
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Tags: Customer Experience, Marketing, Retail
Re-Tales episode 1, Livestreaming with Adam Levene from Hero
YouTube
March 09, 2021
Episode 1 of Re-Tales takes a look at the growing trend of livestreaming in retail. With many stores closed during the pandemic, interactive technology has allowed shoppers to remotely interact directly with staff in-store.
We chat with the founder of Hero - Adam Leven as he explains this growing trend and the benefits of livestreaming for both retailer and shopper.
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Tags: Customer Experience, Marketing, Retail
Re Tales 5, Re-imaging the physical store, with John Hoyle, CEO of Sook
YouTube
February 04, 2021
With physical retail seeking new ways to engage shoppers, we chat with John Hoyle of Sook, who offer a new concept, allowing brands to hire a physical space by the hour, or day of the week.
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Tags: Customer Experience, Marketing, Retail
Ian Scott Retail Consulting
