Mandisa Makubalo, CX Global Thought Leader

CEO at Unlimited Experiences SA

Cape Town, South Africa

Hello my name is Mandisa Makubalo the CEO of Unlimited Experiences SA, the 1st 100% black women owned CX Management Consultancy in South Africa. As a global multidisciplinary thought leader, I bring a unique perspective to a variety of fields including customer experience management, design thinking, strategy planning, strategy and business transformation. With +15 years of experience, I have contributed to Medallia, an American customer and employee experience management company based in San Francisco, California, Lionesses of Africa, Public Benefit Corporation is a social enterprise working to advance Africa’s women entrepreneurs, by building and delivering entrepreneur development programmes, mentoring programmes, business tools, digital media channels, community platforms, networking events and information resource and the University of Cape Town Graduate School of Business. I am passionate about sharing my insights and collaborating with others to drive innovation and progress in CX, Strategy, Leadership, Business Transformation and Design Thinking.

I have been ranked in the Top 100 CX Global Thought Leaders for 2021. Mandisa’s role involves working with both domestic and global clients at an executive level with CEOs and Boards of Directors and with business leaders and their teams to provide advice on high-level decisions, identify and solve complex organisational, business and operational problems through the value of CX management. She has just under 2 decades of experience in both public and private sectors with extensive experience in management consultation and strategy implementation in the area of Customer Experience Management and Employee Experience Management. Her academic qualification includes leadership studies from University of Stellenbosch Business School. She has experience in the petro-chemical industry, consulting industry, waste management, non-profit and for profit industries, retail, financial services, entertainment and media, travel and tourism and telecommunications.

Mandisa serves on a variety of domestic and global boards and is currently leading the Women in CX Africa chapter where she is also a Founding Member. She is a listed book author on Amazon for the CX3 book co-authored with 25 other international authors, has been nominated as a panel member for the 2021 CX Financial Services Africa Conference, she served as a judge at the International Customer Experience Awards in 2020 and she Moderates and Leads a number of Global Round Table Discussions on topics relating to Customer Experience, Entrepreneurship and provides thought leadership in a number of international platforms.

Available For: Advising, Authoring, Consulting, Speaking
Travels From: Cape Town, South Africa
Speaking Topics: Customer Experience Management, Strategic Planning, Business Transformation