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Jim Marous
Co-Publisher at The Financial Brand
Cleveland, United States
Named as one of the most influential people in banking and a Top 5 Fintech Influencer to Follow, Jim Marous is an internationally recognized financial industry strategist, co-publisher of The Financial Brand and the owner and publisher of the Digital Banking Report. Marous advises on innovation, portfolio growth, customer experience, marketing strategies, channel shift, payments and digital transformation within the financial services industry.
As a sought after keynote speaker, author and recognized authority on disruption in the financial services industry, Marous has been featured by CNBC and CNN, The Wall Street Journal, New York Times, The Financial Times, The Economist, The American Banker, Accenture and the Irish Tech News and has spoken to audiences worldwide. Jim has also advised the White House on banking policy and is a regular contributor and guest host for the Breaking Banks broadcast hosted by Brett King.
Available For: Advising, Authoring, Influencing, Speaking Travels From: Cleveland, Ohio Speaking Topics: future of banking and finance, digital transformation, banking innovation
Jim Marous
Points
Academic
0
Author
919
Influencer
2581
Speaker
61
Entrepreneur
40
Total
3601
Points based upon Thinkers360 patent-pending algorithm.
How Will The Coronavirus Impact The Banking Ecosystem?
The Financial Brand
March 12, 2020
Here's how the entire financial ecosystem is being rocked as banks and credit unions around the world deal with the impact of COVID-19, and why it's more important than ever to make significant adjustments to your business model in light of the new competitive landscape.
Innovation in Banking Demands Supportive Culture from Top Down
The Financial Brand
October 08, 2018
Digital transformation requires an innovation structure and foundation or it will not occur. You can't run a good hackathon just to impress the investment public. Successful innovation projects depend on high-level corporate support, enthusiasm at the company's grassroots, and a culture that ensures that deserving innovations will move from concept to reality. Otherwise financial creativity will wither.
Are Your Prepared to Embrace Change, Take Risks and Disrupt Yourself?
The Financial Brand
May 13, 2018
The banking industry is changing at a pace never before seen. Digital transformation has become an imperative for financial institutions of all sizes. The transformation goes beyond technology, however, requiring people and organizations to embrace change, take risks and disrupt themselves. Who is up for this challenge?
Tags: Digital Transformation, FinTech, Change Management
Consumers Prefer Digital Banking Capabilities Over Branch Proximity
LinkedIn
August 23, 2017
Banks have historically expanded branch networks to drive market exposure, increase customer acquisition and support deposit growth. With a bank on every corner, storefront signage drove consideration and influenced purchase decisions, with consumers going from branch to branch collecting product brochures and asking questions
Banking Industry Fails to Meet Personalization Expectations
LinkedIn
August 23, 2017
Consumers expect their financial institution to understand their needs and deliver personalized solutions similar to what they receive from Google, Amazon, Facebook and Apple.
Voice Payments Take Center Stage as Google and Walmart Partner to Compete with Amazon
LinkedIn
August 23, 2017
It is becoming clear that the next battle in the tech world will be around voice-driven digital assistants, such as the Apple Siri, Amazon Alexa, Microsoft Cortana, Google Assistant/Now and Samsung Bixby/Viv.
Get the Latest in Retail Banking Research
LinkedIn
August 08, 2017
Each report includes proprietary global research, analysis and insights that can help you build winning strategies. We break all of the research down by size and type of organization, so that you can compare your digital banking capabilities against your peers.
The Future of Banking Depends On Open Banking APIs
LinkedIn
August 08, 2017
Open banking enables third parties to develop new products and services through use of APIs. By working together and taking advantage of APIs, banks and fintech firms can leverage their complementary strengths, enhancing the customer experience much more than either entity could do on its own.
Will Augmented and Virtual Reality Replace the Bank Branch?
LinkedIn
August 08, 2017
The traditional bank branch network is in a massive state of transition. Offices are shrinking or closing altogether, with digital tools being introduced to support both transactional and advisory roles. But, while more than 8,000 U.S. bank branches have closed over the past decade, and as many as 90% of transactions taking place online, the number of bank employees has remained relatively stable.
Digital Payments Approaching Universal Acceptance
LinkedIn
August 07, 2017
In the world of payments, consumers want transactions to work securely and seamlessly within their daily lives. This is true with bill pay, person-to-person (P2P) payments and even with checks.
The Rise of the Digital-Only Banking Customer
LinkedIn
August 07, 2017
Are banks and credit unions keeping up with consumer demands when it comes to digital banking offerings? With 46% of consumers using only digital channels for their banking, expectations are outpacing experiences at most organizations.
Banking Must Move From Mobile-First to AI-First
LinkedIn
June 21, 2017
While there are many important technological trends impacting the banking industry, none may be more important that artificial intelligence (AI) and the ability to use data, advanced analytics and digital technology to deliver a better customer experience.
Not All Mobile Banking Apps Are Created Equal
LinkedIn
June 21, 2017
While retail banking customers now prefer the mobile channel to all other channels for interaction, not all mobile banking apps are created equal, according to a study from J.D. Power.
The Future of Banking Depends On Open Banking APIs
LinkedIn
June 21, 2017
Open Banking enables third parties to develop new products and services through use of APIs. By working together and taking advantage of APIs, banks and fintech firms can leverage their complementary strengths, enhancing the customer experience much more than either entity could do on its own.
The Rise of the Digital-Only Banking Customer
LinkedIn
June 13, 2017
Are banks and credit unions keeping up with consumer demands when it comes to digital banking offerings? With 46% of consumers using only digital channels for their banking, expectations are outpacing experiences at most organizations.
Will Augmented and Virtual Reality Replace the Bank Branch?
LinkedIn
June 13, 2017
Despite the rise in digital banking, an advantage of branch banking continues to be the value of personal interaction. But, could the benefits of face-to-face interaction be incorporated into augmented reality (AR) and virtual reality (VR) solutions?
While there are many important technological trends impacting the banking industry, none may be more important that artificial intelligence (AI) and the ability to use data, advanced analytics and digital technology to deliver a better customer experience.
Top #Fintech Influencer Interview with Jax Finance
LinkedIn
May 06, 2017
In a top 20 #Fintech Influencer interview with Jax Finance, I share what the future of finance is going to look like, how investement strategies in FinTech are going to change and what the biggest trends right now are.
Banking Industry Still Taking Small Steps with Big Data
LinkedIn
March 10, 2017
The vast majority of banking and financial firms globally believe that the use of insight and analytics creates a competitive advantage. The industry also realizes that they are sitting on a vast reservoir of data and insight that can be leveraged for product development, personalized marketing and advisory benefits.
Predictive Analytics is the Future of Financial Marketing
LinkedIn
March 06, 2017
Analytics has been at the core of retail bank marketing for decades. But despite the proliferation of data, the ability to effectively leverage insights for a personalized customer experience and enhanced profitability has remained elusive.
Closing the Digital Divide Between Banks and Customers
LinkedIn
March 03, 2017
There has never been a time where the focus on the customer experience has been greater. The banking industry needs to re-imagine how they deliver and measure customer satisfaction to be able to meet growing consumer expectations.
Lemonade: The Mobile-Based, AI-Fueled Insurance Industry Disruptor
LinkedIn
March 02, 2017
Lemonade, the mobile-based, peer-to-peer insurance startup has been been dubbed, “The Uber of insurance”. Providing consumers with policies at a fraction of the cost of what competitors offer, can this start-up disrupt a major category of financial services?
Needs Identification and Transparency Results in Sales Success
LinkedIn
March 01, 2017
Recent disclosures around deceptive sales practices at Wells Fargo has forced banks and credit unions to review their own procedures. A study by JD Power provides insight into ways the industry can improve sales results while regaining the trust of consumers.
Marketers Unprepared for Data-Driven Future
LinkedIn
February 27, 2017
New technologies and advanced analytics have the potential to create an exceptional customer experience. Unfortunately, most banking organizations continue to use the same outdated, siloed processes.
Named one of the most influential people in banking.
Partner with an energetic and compelling presenter who earns the highest ratings at industry events. Reward your audiences with one of the world’s most recognized financial services experts.
Jim Marous is consistently rated as one of the top 5 most influential people in banking and one of the most sought after keynote speakers for industry and corporate events. Known for his understanding of the disruption in the banking industry, Marous is the co-publisher of The Financial Brand, and owner and publisher of the Digital Banking Report. Jim speaks on innovation, digital transformation, customer experience, marketing strategies, channel distribution, payments and change management.
Jim has been featured on CNBC, CNN, Forbes, The Wall Street Journal, New York Times, The Financial Times, The Economist, The American Banker, Fintech Finance and Accenture and has spoken to audiences worldwide.
Marous has also advised the White House on banking policy and is a contributor for Forbes and the Breaking Banks radio show.
DIGiTAL BANKING REPORT
Digital Banking Report
February 01, 1994
Recognized as one of the most influential people in banking and a top 5 global influencer, Jim Marous is the owner and publisher of the Digital Banking Report and co-publisher of The Financial Brand.
The subscriber-based Digital Banking Report (previously the Online Banking Report), focuses on key digital challenges and opportunities in the financial services industry. Published 9 times a year, the Digital Banking Report provides in-depth analysis to financial institution executives globally.
Jim Marous – Keynote Speaker Promo Sizzle Reel
Jim Marous
June 14, 2018
One of the most influential people in banking, and a top 5 Fintech influencer, Jim Marous is the co-publisher of The Financial Brand, and owner and publisher of the Digital Banking Report. Marous speaks on innovation, customer experience, marketing strategies, channel distribution, payments and digital transformation.
Jim has been featured by CNBC, CNN, The Wall Street Journal, New York Times, The Financial Times, The Economist, The American Banker, Accenture, Fox News and Forbes and has spoken to audiences worldwide.
Marous has also advised the White House on banking policy and is a regular contributor and guest host for the Breaking Banks radio show.
Your business needs to embrace these tech trends to dominate
TCNTV
September 03, 2020
September 2020 - Jim Marous is an internationally recognised financial industry expert and a banking advisor to the White House. Jim speaks with The Capital Network’s Executive Director Lelde Smits about the next big technology trends of this century.
“In the future, the [banking] interface will not be a branch, a computer, or even a phone”
Kantox
February 22, 2017
Similar to many financial and non-financial industries, retail banking is directly affected by new innovations and developments such as AI, machine learning, contextual design or the cloud. The way these will impact the current market players and the opportunities they open to newcomers is something still to be seen.
The influencer interview: Jim Marous, publisher of the Digital Banking Report and co-publisher of The Financial Brand
Bobs Guide
February 20, 2017
Jim Marous is a regular keynote speaker with a wealth of experience in banking, financial services innovation and consumer trends. When he's not speaking at conferences, he regularly writes for the The Financial Brand, a media outlet and website for financial marketers and executives. He is also the owner and publisher of the Digital Banking report.
Bank Marketing: Dump Data Scientists -- Try Marketing By Walking Around
Forbes
March 09, 2016
The “2016 Guide to Financial Marketing” published by the Digital Banking Report doesn’t actually say banks should give up on marketing analytics, but in showing how bad they are at it, the report inadvertently makes a pretty strong case for dumping sophisticated customer data analysis and trying something else.
Jim Marous Interview: 2016 Banking Trends Recap
MONEY SUMMIT
March 07, 2016
This week we interviewed Jim Marous, owner and publisher of the Digital Banking Report and co-publisher of The Financial Brand. Marous recently released the 2016 Retail Banking Trends and Predictions report, where he and his team present highlights from their panel of nearly 100 financial industry global influencers. The report is worth downloading in full, which you can do
FINTECH, CX & LESSONS FROM INNOVATORS
Accenture
January 01, 2016
Named as one of the most influential people in banking and a top 5 Fintech Influencer to Follow, Jim Marous is an internationally recognized financial industry strategist, co-publisher of The Financial Brand and the owner and publisher of the Digital Banking Report. Marous advises on innovation, portfolio growth, customer experience, marketing strategies, channel shift, payments and digital transformation within the financial services industry.
Veteran Banker Bets Branchless Banking’s Time Is Here… Finally6
THE WALL STREET JOURNAL
June 08, 2015
A finance-industry veteran is launching a new branch-less bank, betting that the explosion in smartphone adoption means the time in finally here for a bank that interacts with its customers almost entirely on a mobile app
Target Marketing: Banks Pitch Products Through Smartphones
AMERICAN BANKER
June 20, 2014
Imagine walking into an auto dealership with your smartphone in hand and, moments after arriving, the phone buzzes with a message from your bank offering options for car loans.
Banking with Apple? Millennials prefer Google, Amazon
CNBC
May 28, 2014
Apple products have disrupted the phone, computer and music markets, but support for the tech giant to move into financial services is flagging.
An Accenture survey out Tuesday showed just 34 percent of millennials—and 20 percent of respondents aged 35 to 54—would bank with Cupertino, California-based Apple if it offered those services. More millennials would bank with Google and Amazon, according to the survey, part of a broader report titled "Everyday Bank: A New Vision for the Digital Age."
Making millennials “Sticky” The changing role of the CMO in the financial services industry
The Economist Intelligence Unit
January 01, 2013
Confident. Connected. Open to change. That’s how
the Pew Research Center describes the millennial
generation in its definitive 2010 study Generation
Next.
Navigating the Future of Hybrid Cloud in Finance
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September 26, 2023
In this episode, the Banking Transformed podcast is at Sibos 2023 in Toronto, Ontario where we are joined by Judith Pinto and Prakash Pattni from IBM who are at the forefront of revolutionizing banking through hybrid cloud solutions.
We explore how hybrid cloud can support complex banking workload
Engaging Gen Z - Crafting a New Era of Digital Banking
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September 19, 2023
With their unique preferences, behaviors, and technological fluency, Gen Z and younger consumers are reshaping the landscape of banking products, channels, and engagement strategies.
With this in mind, how do banks connect with and build loyalty among the emerging Gen Z demographic. What technologie
Embedded Banking: The Imperative Transformation for Digital Success
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September 14, 2023
The digital revolution is transforming banking as we know it. Consumers today want personalized, seamless financial services integrated into the platforms and apps they use daily. How can traditional banks adapt to this demand for "embedded finance"?
On this episode, we explore the critical steps ba
Customer Success Principles to Improve Your Customer Effort Score (CES)
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September 13, 2023
In today's competitive landscape, financial institutions must adopt a customer-centric culture focused on loyalty and lifetime value to thrive.
My guest on the Banking Transformed podcastis Wayne McCulloch, Chief Customer Officer at Alkami Technology. Wayne lays out a proven framework for organizat
Leadership Journey: From Legacy Bank to Fintech Foundry
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September 12, 2023
I'm joined on the Banking Transformed podcast by Rakefet Russak-Aminoach, a trailblazer in digital banking innovation. Rakefet led the transformation of Bank Leumi into Israel's most profitable and forward-thinking bank before becoming a managing partner at Team8, a fintech foundry.
We explore her
How Generative AI Will Revolutionize Financial Services
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September 06, 2023
Generative AI is poised to revolutionize the financial services industry. According to new research from IBM, the market for generative AI in finance is projected to reach $9.5 billion globally by 2032. This disruptive technology has the potential to transform customer experiences, empower employees
Composable Solutions Enables Scaleable Digital Evolution
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September 05, 2023
On today’s Banking Transformed podcast, I'm thrilled to be joined by Brandon McGee, Chief Digital Strategy Officer at A+ Federal Credit Union, who is spearheading their ambitious efforts to reimagine members' digital experiences.
Brandon has a 30-year legacy in banking and technology, having spen
The Security Imperative of Banking Transformation
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August 31, 2023
From the complexities of legacy infrastructure to the nuances of modern app development and the ever-evolving threat landscape, banking is faced with balancing performance, speed and security.
Join us in this episode of the Banking Transformed podcast as we sit down with Michael Wiley, VP and CTO
Community Financial Institutions: Going Beyond Being Friendly
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August 29, 2023
Community banks, deeply rooted in their local domains, have played a pivotal role in supporting the financial needs of individuals, small businesses, and local economies. But the digitalization of the industry has altered the playing field.
Looking forward, what are the unique advantages local finan
Retail Banking Mid-Year Assessment: Jobs to be Done
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August 22, 2023
We’re at the midpoint of 2023, making this the perfect time to take stock of the major trends shaping retail banking globally and look ahead to the future.
A multitude of events this year have altered the industry's trajectory, influenced consumer behavior, and prompted financial institutions to r
The Strategic Advantage of AI Maturity in Banking
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August 15, 2023
As artificial intelligence (AI) continues to advance and reshape banking, achieving a high level of AI maturity becomes crucial for financial institutions to remain competitive and relevant in the modern landscape. But what determines an organization’s AI maturity.
Evident has just published an ex
The Promise and Peril of ChatGPT in Banking Part 2
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August 08, 2023
This is the second part of a two-part in-depth Banking Transformed podcast interview on generative AI and ChatGPT in banking with Brian Roemmele, President of Multiplex.
With the rise of generative AI (ChatGPT) and its increasing impact on various sectors, including banking, it's crucial to examin
The Promise and Peril on ChatGPT in Banking Part 1
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August 01, 2023
With the rise of generative AI (ChatGPT) and its increasing impact on various sectors, including banking, it's crucial to examine how these advancements are transforming the landscape, both for better and for worse.
From exploring the impact of generative AI on customer experience and engagement to
The Promise and Peril of ChatGPT in Banking Part 1
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August 01, 2023
With the rise of generative AI (ChatGPT) and its increasing impact on various sectors, including banking, it's crucial to examine how these advancements are transforming the landscape, both for better and for worse.
From exploring the impact of generative AI on customer experience and engagement to
The Future of Fintechs in Disrupted Times
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July 25, 2023
Fintech firms are currently facing a series of challenges stemming from a variety of factors, including dropping venture capital (VC) funding, the failure of Silicon Valley Bank and the uncertain economic climate.
Collaboration and partnerships within the fintech ecosystem and with traditional finan
Building Personalized Engagement Across Customer Lifecycles
Import from wordpress feed
July 20, 2023
Advancements in digital banking technologies, like mobile apps, chatbots and digital wallets allow banks to provide always-on, personalized experiences across the entire customer journey. Done well, financial institutions can increase early engagement and activation speed, reduce contact outreach an
Strategic Priorities of Today’s Banks and Credit Unions
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July 18, 2023
2023 has presented many challenges for financial institutions. Record-breaking inflation, rapidly rising interest rates, reduced loan demand, and declining deposits have created a level of uncertainty not experienced for decades.
These changes have disrupted status-quo assumptions while presenting a
Enhancing Customer Experiences Through Collaboration
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July 13, 2023
From virtual and embedded experiences to digital payments and the power of AI, digital banking experiences can be enhanced at every touchpoint. With so much disruption – and opportunity – facing banks, credit unions and fintech firms, the industry must be more agile than ever to turn these chang
Jenius Bank: A New Digital-Only Bank with a 400 Year History
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July 11, 2023
Creating a separate digital-only bank by a legacy financial institution is an opportunity to build a new, high-growth business that leverages the parent’s capabilities, brand and capital. The challenge is moving from a rapid initial growth phase to delivering sustainable returns, without being cha
Rewiring for Digital Banking Transformation Success
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July 05, 2023
Many financial insrtitutions are stuck with digital transformations that are not moving the needle. In the new book, “Rewired: The McKinsey Guide to Outcompeting in the Age of Digital and AI” the authors found that long-term success comes when leaders embrace change around their talent, operatin
The Inspirational Journey of a Financial Technology Leader
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July 03, 2023
Being a leader in today’s banking ecosystem can be challenging when everything around us is changing so fast. The ability to pivot, be flexible and continuously evolve is a key to success.
These challenges are heightened when a leader is a female in an industry historically dominated by males. The
Growth Requires an Experience Mindset
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June 27, 2023
Companies with engaged employees experience lower turnover, higher productivity, improved communication and collaboration, enhanced customer service and increased sales. According to research, an increased focus on employee experience can increase revenue and profits by more than 50 percent.
This is
The Evolution and Future of Banking as a Service (BaaS)
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June 20, 2023
The banking industry is undergoing a transformation as changing customer expectations and disruption from non-traditional financial players force traditional banks to rethink their value propositions.
One growing business model is banking as a service (BaaS) — a partnership in which banks and cred
The Strategic Power of Embedded Finance
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June 14, 2023
Money 20/20 offers an amazing view into the future of banking and fintech with hundreds of participating organizations and thousands of attendees from across the globe. It was clear from the outset that embedded finance was a key theme this year.
Embedded finance offers banks and nonfinancial organi
The Battle for Retail Banking Deposits Goes Beyond High Rates
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June 13, 2023
Gone are the days of ultra-low interest rates when generating deposits and making loans was easy. Today, small and mid-sized financial institutions are battling for retail deposits after recent bank failures spurred a massive exodus of funds to larger players.
In fact, a report by S&P Global Market
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How Will The Coronavirus Impact The Banking Ecosystem?
Innovation in Banking Demands Supportive Culture from Top Down
The Financial Brand
Consumers Prefer Digital Banking Capabilities Over Branch Proximity
Banking Industry Fails to Meet Personalization Expectations
Voice Payments Take Center Stage as Google and Walmart Partner to Compete with Amazon
Get the Latest in Retail Banking Research
The Future of Banking Depends On Open Banking APIs
Will Augmented and Virtual Reality Replace the Bank Branch?
Digital Payments Approaching Universal Acceptance
The Rise of the Digital-Only Banking Customer
Banking Must Move From Mobile-First to AI-First
Not All Mobile Banking Apps Are Created Equal
The Future of Banking Depends On Open Banking APIs
The Rise of the Digital-Only Banking Customer
AI is the New UI
Top #Fintech Influencer Interview with Jax Finance
Banking Industry Still Taking Small Steps with Big Data
Predictive Analytics is the Future of Financial Marketing
Closing the Digital Divide Between Banks and Customers
Lemonade: The Mobile-Based, AI-Fueled Insurance Industry Disruptor
Needs Identification and Transparency Results in Sales Success
Marketers Unprepared for Data-Driven Future
Jim Marous
DIGiTAL BANKING REPORT
“In the future, the [banking] interface will not be a branch, a computer, or even a phone”
Jim Marous Interview: 2016 Banking Trends Recap
Banking with Apple? Millennials prefer Google, Amazon
Navigating the Future of Hybrid Cloud in Finance
Engaging Gen Z - Crafting a New Era of Digital Banking
Embedded Banking: The Imperative Transformation for Digital Success
Customer Success Principles to Improve Your Customer Effort Score (CES)
Leadership Journey: From Legacy Bank to Fintech Foundry
Composable Solutions Enables Scaleable Digital Evolution
The Security Imperative of Banking Transformation
Community Financial Institutions: Going Beyond Being Friendly
Retail Banking Mid-Year Assessment: Jobs to be Done
The Strategic Advantage of AI Maturity in Banking
The Promise and Peril of ChatGPT in Banking Part 2
The Promise and Peril on ChatGPT in Banking Part 1
The Promise and Peril of ChatGPT in Banking Part 1
The Future of Fintechs in Disrupted Times
Building Personalized Engagement Across Customer Lifecycles
Strategic Priorities of Today’s Banks and Credit Unions
Enhancing Customer Experiences Through Collaboration
Jenius Bank: A New Digital-Only Bank with a 400 Year History
Rewiring for Digital Banking Transformation Success
The Inspirational Journey of a Financial Technology Leader
Growth Requires an Experience Mindset
The Evolution and Future of Banking as a Service (BaaS)
The Strategic Power of Embedded Finance
The Battle for Retail Banking Deposits Goes Beyond High Rates
