Senior Operations professional with 20 years of international and domestic experience in Indian and African markets. Over the years, I have been associated with reputed industry leaders such as Bharti Airtel (India / Africa) and IBM.
Demonstrated operational, commercial and service delivery excellence across global/domestic captive delivery centers and 3rd party/outsourced BPOs. Experienced in execution and thought leadership in terms of strategy/business planning, service delivery, service efficiency, service technology, risk management, governance and regulatory compliance. Believe in adopting a customer-centric approach and focusing on qualitative outputs across all deliverable. I have proven my competence in setting up operations and scaling them up to achieve sustainable and profitable business. I am adept in leading multi-location and cross-cultural teams.
Skilled in combining a well-rounded experience comprising of varied roles with sharp analytical and business development skills to drive growth and achieve organizational goals. I believe in the power of fostering collaboration, empowering performance & driving excellence across business domains for delivering results in a constantly evolving business environment. I lead teams & develop organization capabilities towards achievement of long & short terms goals.
- International career in Business Transformation, Service Delivery/Operations, Project Management, Strategic Planning, Business Development, Relationship Management.
- Proven success in leading large global teams, across multiple cultures and in a matrix structure, for delivering transformational change & service excellence.
- Strong track record of delivering strong business results, building/managing relationships with senior executive stakeholders in a complex and dynamic environment.
- Extensive Data visualization and presentation skills - Advanced PowerPoint, Excel, Visio, MS Projects and Prezi Skills.
Available For: Advising, Consulting, Speaking
Travels From: Gurgaon, India
Speaking Topics: Customer Experience, CX Transformation, Self Service