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Haasan Zaidi

Gurgaon, India

Senior Operations professional with 20 years of international and domestic experience in Indian and African markets. Over the years, I have been associated with reputed industry leaders such as Bharti Airtel (India / Africa) and IBM.

Demonstrated operational, commercial and service delivery excellence across global/domestic captive delivery centers and 3rd party/outsourced BPOs. Experienced in execution and thought leadership in terms of strategy/business planning, service delivery, service efficiency, service technology, risk management, governance and regulatory compliance. Believe in adopting a customer-centric approach and focusing on qualitative outputs across all deliverable. I have proven my competence in setting up operations and scaling them up to achieve sustainable and profitable business. I am adept in leading multi-location and cross-cultural teams.

Skilled in combining a well-rounded experience comprising of varied roles with sharp analytical and business development skills to drive growth and achieve organizational goals. I believe in the power of fostering collaboration, empowering performance & driving excellence across business domains for delivering results in a constantly evolving business environment. I lead teams & develop organization capabilities towards achievement of long & short terms goals.

- International career in Business Transformation, Service Delivery/Operations, Project Management, Strategic Planning, Business Development, Relationship Management.
- Proven success in leading large global teams, across multiple cultures and in a matrix structure, for delivering transformational change & service excellence.
- Strong track record of delivering strong business results, building/managing relationships with senior executive stakeholders in a complex and dynamic environment.
- Extensive Data visualization and presentation skills - Advanced PowerPoint, Excel, Visio, MS Projects and Prezi Skills.

Available For: Advising, Consulting, Speaking
Travels From: Gurgaon, India
Speaking Topics: Customer Experience, CX Transformation, Self Service

Company Information

Areas of Expertise

Analytics
Business Strategy
CRM
Customer Experience
Customer Loyalty
Design Thinking
Digital Transformation
Emerging Technology
Future of Work

Industry Experience

High Tech & Electronics
Professional Services
Telecommunications
Travel & Transportation

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Haasan Zaidi


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