I am an award winning Business Technology Leader with over 20 years’ experience of aligning technology strategies with business outcomes and customer needs. I am expert at managing the strategy and delivery of large digital business solutions and transformation initiatives in complex services environments, securing positive outcomes and implementing new technologies with commercial value.
My expertise allows me to quickly distil complex issues, leading the creation, management and execution of innovative solutions. I can always be relied on to build, lead and matrix-manage high-performing teams who drive strategic technology goals that optimise efficiency and maximise profit potential.
My key areas of expertise include Digital Strategies; Product Roadmaps & Reform; Operational Model Redesign; Commercial Benefit & Strategy Alignment; Business Solutions Portfolio Management & Delivery; Information Governance & Transparency; Change Management; Large Business Solution Transformation; Build High Performance Teams; Team Leadership; Coaching; Empowerment; Identifying & Presenting Compelling Business Cases to C-suite & Board Level Stakeholders; Securing Support and Stakeholder Engagement & Negotiations.
I have delivered many achievements during my career, a small selection are below:
? Won the WHICH-50 Digital Experience award for best in community innovation
? Recipient of the Secretary’s performance award for outstanding performance and commitment to the Department of Planning and Environment for delivering a series of customer-centric digital initiatives
? Won the 2016 Secretary’s Award for Innovation
? Received the Customer Service Excellence Award (TfNSW) which was awarded by the Deputy Director General for delivering the Real Time Train App which assists customers in locating trains in real time
? Recipient of the 2013 Customer Focus Award, awarded by the CIO
? Recipient of the 2011 Business Excellence Award, presented by the Group General Manager
