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Charles Araujo
Keynote Speaker, Tech Industry Analyst & Author at The Digital Experience Report
New York, United States
Charles Araujo is a technology analyst and internationally recognized authority on the Digital Enterprise, the Digital Experience, and the Future of Work. Researching Digital Transformation for over 10 years, he is now focused on helping leaders transform their organizations around the digital experience and to reimagine the future of work. Publisher and principal analyst of The Digital Experience Report, founder of The Institute for Digital Transformation, co-founder of The MAPS Institute, and author of three books, he is a sought-after keynote speaker and advisor to technology companies and enterprise leaders.
Available For: Advising, Authoring, Consulting, Influencing, Speaking Travels From: New York, NY Speaking Topics: .HUMAN: Unleashing Imagination, Creativity and Empathy to Find Advantage in the Digital Era, The New Digital Experience Supply Chain — and How It Will
Charles Araujo
Points
Academic
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Author
237
Influencer
29
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266
Points based upon Thinkers360 patent-pending algorithm.
The No-Code (R)evolution: The Shifting Landscape of Low-Code and No-Code Development
LinkedIn
June 21, 2022
In this report, I take a deep dive into the evolution of the low-code and no-code sector including Appian, OutSystems, Mendix, ServiceNow, Salesforce, SAP, Skuid, Appify, and AgilePoint, and why I feel it’s becoming a revolution. Also, why efficiency is the enemy, one CIO goes all in on the customer experience, and a profile on ServiceNow’s Bill McDermott. Plus new studies from Workato and Verint, and news from Luminai, Mattermost, UiPath, Medallia, Talkdesk, InMoment, Next Matter, Submittable, Invoca and DealHub.
The (Tech) Sky Is Falling. Or Is It?
LinkedIn
June 15, 2022
Let’s begin this analysis by acknowledging that plenty of not-so-great news is floating around. Just today, the Fed raised its benchmark rate by 75 basis points — the largest increase since 1994. Even the rosiest reading shows inflation up by over 8%. At the same time, recessionary threats are looming, with Jamie Dimon, CEO of JPMorgan Chase, just two weeks ago warning of a coming “economic hurricane.”
Three Industry Luminaries Help Me Unpack Why Business Architecture is an Essential Player in the ExTech Market
LinkedIn
April 27, 2022
If you’re reading this, you probably know that what I call the ExTech market is the ecosystem of technologies necessary to design, deliver, manage, and support a winning digital experience. And I explicitly exclude core infrastructure, including cloud and data architecture, from this market space.
Adobe Hits a Solid Digital Experience Note, But Is It Missing an Opportunity?
LinkedIn
March 21, 2022
In this report, we discuss Adobe’s message during last week’s Summit, its missed opportunity, and a conversation with Brent Leary, Paul Greenberg, Doug Anderson and the CRM Playaz team. Also, a study by Sitel Group examining the relationship between the Customer Experience and Digital Transformation, a new Microsoft study shows that employees are prioritizing wellness, and a brilliant analysis in Future about a fresh look at measuring productivity. Plus news from Wrike, Progress, Webhelp, Oracle, Adobe, HubEngage, Forethought, Moogsoft, Medallia, Zmags, 8×8, Webflow, Dialpad, BMC, Gloat, Klaxoon, Qualtrics, Cresta, inFeedo, and Staffbase.
Two CEOs Lay Bare the Messaging Crisis Sweeping Across the ExTech Market
LinkedIn
March 07, 2022
For the time being, I will be publishing The Digital Experience Report every Monday here on LinkedIn. However, if you'd like to receive it when it is first published on Sunday (or to be safe, as I don't control this platform), you can also subscribe here.
IDG Contributor Network: Is all-in on the cloud a real strategy?
Import from cio.com
March 27, 2019
[Disclosure: Many of the companies mentioned in this article – OutSystems, AgilePoint, Compuware, CA, SkyTap and WaveMaker – are current or past clients of the author.]The scene opens with the blue-grey drabness and cold columns typical of an old-school bank.A man walks through the scene la
IDG Contributor Network: The 3 surprising secrets that drive innovation in the digital era
Import from cio.com
March 08, 2019
What if everything you knew about innovation was wrong?The fear of digital disruption and the boundless opportunities that are arising as we enter the digital era are making innovation a critical topic for CIOs and their C-suite counterparts.As a result, enterprises are launching innovation-focus
IDG Contributor Network: Tapping into the WeWork Effect with an app?
Import from cio.com
February 19, 2019
Eight short years ago, the words “we” and “work” were innocuous enough. Today, the phrase WeWork can cause a range of emotions including awe, disdain, joy, and, at least for its erstwhile competitors (whose ranks are growing), fear.Using what the New York Times called its “…recipe [of
IDG Contributor Network: The hidden challenges undermining the customer experience
Import from cio.com
February 07, 2019
He traveled all around the world and everywhere he wentHe'd use his word and all would say there goes a clever gent—Lyrics from “Supercalifragilisticexpialidocious”
In the movie Mary Poppins, everyone’s favorite nanny shared with the world “the word to say when you don’t know what to
IDG Contributor Network: Why a computer may be your next manager
Import from cio.com
January 18, 2019
There’s a new drinking game that is sweeping across after-work corporate watering holes.Everyone takes turns guessing how long it will be until their job is automated out of existence. After every guess, everyone drinks.There is a steady drumbeat of news and analysis that predict a certain demi
IDG Contributor Network: The ‘future of work’ in the digital era may not be what you think
Import from cio.com
January 09, 2019
I remember walking through the turnstile at Disneyland as a kid. The moment we were actually in the park, I knew exactly where I was headed.Like any Southern California native, I had a laundry list of my favorite spots at The Happiest Place on Earth. But at the top of that list — and the place
IDG Contributor Network: Has storage become sexy?
Import from cio.com
November 19, 2018
When industry veteran Charlie Giancarlo decided a little over a year ago that it was time to step back into a tech company role, he had his pick of opportunities.Coming out of an eight-year stint as a partner at private equity firm Silver Lake Partners, he had an inside track on the future of the
IDG Contributor Network: Are you ready for the data-driven management revolution?
Import from cio.com
October 17, 2018
Amid all the talk about automation, artificial intelligence (AI), and the rising importance of data, there is another trend that is flying beneath the radar of most industry observers: the instrumentation of work.At Dreamforce, Salesforce’s recently held user conference, there was meandering ta
IDG Contributor Network: The future of big data and AI boils down to one thing
Import from cio.com
September 24, 2018
When I started my first business in the mid-90’s I did what most first-time entrepreneurs do — I ordered business cards.Actually, I first had to get an address and order a phone. After all, I couldn’t order business cards without them. Then it was setting up an accounting system, doing the
Low-Code and the Third Way of App Modernization
LinkedIn
August 24, 2018
While the primary driver of the low-code movement was to improve enterprise developer productivity and to create a more agile and collaborative development workflow, the evolution of these platforms has also opened the door to a new hybrid approach to application modernization.
Dump IoT to get IoT Right
LinkedIn
August 13, 2018
IoT will be one of only a handful of genuinely transformative classes of technology, along with artificial intelligence (AI) and potentially blockchain — but only if enterprise leaders get it right.
The idea that the Internet of Things (IoT) is somehow a single, simple technology is an idea that many business and even IT executives seem to believe.
IDG Contributor Network: It’s a roll-your-own Internet of Things world
Import from cio.com
August 10, 2018
For years, my family had a Thanksgiving Day tradition of playing a friendly game of poker.House rules were that the dealer picked the rules of the hand — and boy, were there some crazy, almost unrecognizable versions of poker played around the family dining room table.My personal favorite was a...
The Third Way to Application Modernization
LinkedIn
July 20, 2018
A new modernization approach combines new application development platforms with a fresh take on outsourcing, helping enterprises overcome inertia and finally bring their legacy applications into the modern age.
Application modernization is now a top-of-mind issue for virtually every enterprise IT executive.
The Unheralded Digital Era Hero: The Question
LinkedIn
July 16, 2018
You always know it when you meet someone who has a two or three-year-old at home. They’re easy to spot because they always have this exasperated look on their face.
The source of this exasperation is the never-ceasing series of one-word daggers to the heart: “Why?”
Young children have an insatiable curiosity, which results in them turning to the people whom they see as the fonts of all wisdom — their parents — for explanations on how everything works.
IDG Contributor Network: LA Fitness, ‘Hotel California’ and the fallacy of digital transformation
Import from cio.com
June 21, 2018
It felt like I was living the lyrics of one of my all-time favorite songs.As I sat there staring at the four rows of idle ‘sales counselors’ at LA Fitness, the words from “Hotel California” by the Eagles rang in my head:
'Relax' said the night man,We are programmed to receive.You can chec
Tags: Digital Transformation, HealthTech, SportsTech
IDG Contributor Network: Is the employee experience the digital transformation linchpin?
Import from cio.com
June 05, 2018
There’s a new buzzword in town, and it’s taking the industry airwaves by storm. Our industry’s new object of affection: the employee experience.Of course, the idea that organizations should pay attention to and improve the employee experience in the form of the workplace, the tools, and the
ManageEngine: A Grounds-up Approach to Managing the Complexity of IT
Import from wordpress feed
April 21, 2018
An Intellyx Brain Candy Brief What would happen if you built an integrated solution to manage the end-to-end complexity of IT operations from the ground-up? This […]
Zugata: Helping Enterprises Create a High-Performance Culture
Import from wordpress feed
April 21, 2018
An Intellyx Brain Candy Brief “Our people are our most important asset.” Most enterprise organizations have a statement similar to this within their mission statement or […]
2 trends reshaping the future of IT support
Import from wordpress feed
April 20, 2018
We are in the early stages of a broader transformation in how enterprise organizations look at the role of support. In the near future, support will […]
IDG Contributor Network: 2 trends reshaping the future of IT support
Import from cio.com
April 19, 2018
I traveled last week to Las Vegas to try to answer what may become a vital question for an entire sector of the technology industry: is there a future in providing technology support?In the MGM Conference Center, over 2,300 service desk analysts and other technology support professionals gathered
IDG Contributor Network: Why the customer experience is the future of monitoring
Import from cio.com
April 16, 2018
From the earliest days of the modern computing era, IT and business leaders understood that once you deployed technology to run an important part of the business, you needed some way of monitoring and managing that technology.There’s been a robust market for monitoring solutions ever since.As t
Why the customer experience is the future of monitoring
Import from wordpress feed
April 16, 2018
Enterprise IT and business leaders are looking for technology solutions that help them simultaneously transform and reorient the organization’s operating model around the customer experience, while […]
Streamlio: An Intelligent Platform for Fast Data
Import from wordpress feed
April 08, 2018
An Intellyx Brain Candy Brief Data has been rapidly rising in importance within the enterprise. The focus on big data and analytics was all about who […]
Nehemiah Security: Quantifying CyberSecurity Risk
Import from wordpress feed
April 07, 2018
An Intellyx Brain Candy Brief For the enterprise, dealing with cybersecurity risk is a bit of a no-win situation. It’s something they must do, but it […]
IR: Managing the Human-to-Human Customer Experience
Import from wordpress feed
April 03, 2018
An Intellyx Brain Candy Brief Even in the age of digital everything, we continue to crave human-to-human interaction. That’s why despite the explosion of communication methods, […]
Elevating Your Security Posture with Threat-Intelligence-as-a-Service
Import from wordpress feed
March 29, 2018
Every enterprise organization is in a security arms-race that they must win. As technology becomes ever-more intertwined into every business process and every element of the […]
White Paper: IT’s Critical Role as Development Evolves
Import from wordpress feed
March 29, 2018
In response to digital business demands, organizations are automating everything and anything they can — and are rapidly outpacing IT’s capacity to keep up. As a […]
DriveScale: Software Composable Infrastructure for the Modern Workload
Import from wordpress feed
March 27, 2018
An Intellyx Brain Candy Brief Modern workloads need a new type of infrastructure. At some level anyway, most enterprises are beginning to understand this fact. Traditional, […]
IBM bets big on the ‘incumbent disruptor’
Import from wordpress feed
March 27, 2018
Since its inception, IBM has bet on the big enterprise. A stalwart of the industrial age, IBM provided much of the technology its industrial counterparts needed […]
IDG Contributor Network: IBM bets big on the ‘incumbent disruptor’
Import from cio.com
March 26, 2018
Since its inception, IBM has bet on the big enterprise. A stalwart of the industrial age, IBM provided much of the technology its industrial counterparts needed as they embraced the first computer era — and has maintained a significant presence within enterprise organizations ever since.As tech
Citent’s GW Apps: A Google Cloud-based No-Code Platform
Import from wordpress feed
March 25, 2018
An Intellyx Brain Candy Brief Enterprise customers often turned to Citent when they needed custom applications to automate targeted business functions that integrated with the Google […]
IPsoft: A Digital Workforce to Improve the Customer Experience
Import from wordpress feed
March 23, 2018
An Intellyx Brain Candy Update The modern enterprise is facing concurrent challenges when it comes to delivering on a vital element of the digital transformation story […]
Why Chatbots Will Transform HR and the Employee Experience (for real, this time)
Import from wordpress feed
March 22, 2018
Chatbot proponents are the technology world’s equivalent of the boy who cried wolf. For years now, these proponents have been proclaiming that chatbots will revolutionize things […]
Twistlock: Promising a New Generation of Security for a Cloud-Native World
Import from wordpress feed
March 22, 2018
An Intellyx Brain Candy Update Enterprise organizations are reaching an inflection point. As they seek to digitally transform, they are facing a no-win situation. Secure their […]
Artificial Intelligence: The Time is Now
Import from wordpress feed
March 19, 2018
As an industry observer, I’ve watched the development of artificial intelligence (AI) with fascination. While the technology itself is developing at a breakneck pace and offers […]
Why a Vertically Integrated Cloud Stack Could Be the Wrong Move
Import from wordpress feed
March 16, 2018
When the cloud first entered the enterprise consciousness, the pitch was simple: move your applications to the cloud and enjoy the simplicity of an on-demand, integrated […]
Riverbed and Zscaler Help Organizations Strike Balance Between Agility and Security
Import from wordpress feed
March 15, 2018
Organizations now find themselves stuck between two competing pressures. On the one hand, they are under near-constant assault by bad actors who wish to compromise their […]
Riverbed and Zscaler Help Organizations Strike Balance Between Agility and Security
Import from wordpress feed
March 15, 2018
Organizations now find themselves stuck between two competing pressures. On the one hand, they are under near-constant assault by bad actors who wish to compromise their […]
IDG Contributor Network: The 3 principles of modernization success
Import from cio.com
February 09, 2018
Enterprises are seemingly stuck.They have a bunch of legacy applications hanging like albatrosses around their necks, inhibiting their ability to compete and deliver new experiences to their customers, employees, and partners.As a result, there is tremendous pressure to refresh interfaces and upd
IDG Contributor Network: Missile launches, false alarms and a user experience wake-up call
Import from cio.com
January 24, 2018
"BALLISTIC MISSILE THREAT INBOUND TO HAWAII. SEEK IMMEDIATE SHELTER. THIS IS NOT A DRILL." —Text from the Hawaii Emergency Management Agency on January 13, 2018
As most everyone is now aware, the state of Hawaii sent its citizens into a panic earlier this month by erroneously issuing a warning
IDG Contributor Network: Is it the end of coding in the enterprise?
Import from cio.com
December 13, 2017
Coding has never been a particularly desirable or efficient exercise within enterprise organizations. Most of the executive team has little idea what developers actually do, and, truth be told, they don’t really want to be in the business of producing software in the first place.Still, enterpri
IDG Contributor Network: Is this ITIL’s last gasp?
Import from cio.com
November 15, 2017
You probably missed it, but earlier this month something significant took place. Its significance is less about what happened, but rather because of what didn’t.At FUSION 17, one of the industry’s largest IT Service Management conferences (produced by itSMF USA and HDI), AXELOS announced its
IDG Contributor Network: 2 lessons cloud native companies have for enterprise leaders
Import from cio.com
November 08, 2017
If you’re reading this from anywhere but Southeast Asia, you’ve probably never heard of Grab. The company, however, is the region’s leading on-demand transportation and mobile payments platform. Think Uber and ApplePay rolled into one. Oh, and they’ve raised a ton of money...
IDG Contributor Network: The promise and perils of machine learning in the enterprise
Import from cio.com
November 03, 2017
Several years ago, I lived along the coast and had this fantastic deck. It had this crazy breeze that always seemed to be blowing across it. I loved that deck, except for one thing. It could get very cold.So, I decided that I needed a space heater to complete my vision of deck-bliss. But I just c
IDG Contributor Network: Getting big data right
Import from cio.com
October 02, 2017
The gathered crowd looked on with amazement and let out an audible gasp. The volunteer thought he had stumped the magician with his chosen number, 83. The magician had written 16 numbers in a four by four matrix — and 83 was nowhere in the mix.But then the magician broke into a wide grin.“Che
IDG Contributor Network: Atlassian means business
Import from cio.com
September 21, 2017
During last week’s Atlassian Summit, the company rolled out a brand new logo and look. One audience member expressed their disapproval on Twitter: “Jeez! It's about the @Atlassian logo again. Who cares? So self absorbed.”In this case, however, I don’t think it was a mere branding exercise
IDG Contributor Network: Why you may be looking at AI all wrong
Import from cio.com
September 07, 2017
It’s getting pretty hard to escape Artificial Intelligence ("AI"). I don’t mean the impact that AI will have on your life — I just mean the idea of AI. In the business and technology press, a single day does not pass without some reference to the impact that AI is having — or will have
IDG Contributor Network: CIOs: Caught in the crosshairs
Import from cio.com
August 23, 2017
There are two ways to look at the current fate of the CIO role: Either the CIO is in the perfect place and time as the worlds of business and IT converge, or they are standing squarely in the "kill zone" waiting for those same converging forces to fell them.I have been covering digital transforma
IDG Contributor Network: SAP sets a course for the future
Import from cio.com
May 25, 2017
At its massive customer conference held last week in Orlando, SAP made it clear that it was charting a new course for the future. In announcing Leonardo — what it calls a digital innovation system — and in interviews with company executives, the message was unambiguous: SAP is an important pa
IDG Contributor Network: A tech company CEO de-hypes digital transformation
Import from cio.com
May 17, 2017
It seems that every tech company CEO today is talking about digital transformation in some way. If it’s not in the company tagline, it’s top of mind and top of deck in every sales presentation.The reason is simple: Every client CEO is thinking about digital transformation too—and buying any
Performance-driven IT: How Metrics can transform IT services and operations
TSO
February 19, 2018
Performance-driven IT forces you to rethink how we use the data that we are swamped with every day. ‘Too much information’ is a common cry in business and this title makes a compelling case for reviewing available data sets. Those that are maintained need to be acted on to refocus the organization on the required strategic outcomes along the way, so that the metrics used to measure and manage performance become dynamic. Running IT is not what it used to be. That’s true in both the good and the bad sense. The days of running IT by the ‘seat of your pants’ with your army of heroes dashing from one fire to the next are long gone.
The Ecosystem Advantage: How to Build the Digital Ecosystem That Will Help You Win in the Digital Era
Institute for Digital Transformation
October 16, 2016
IT as we know it may be dead, but it’s future success in creating competitive advantage will come down to one thing: creating a digital ecosystem.
The changes that Charles Araujo described in his best selling book, The Quantum Age of IT: Why Everything You Know About IT is About to Change, are well underway. As an IT leader, you see the changes occurring at an alarmingly increasing rate.
You need to guide your organization through this period of disruption and confidently into the future. You need to find opportunity amid the chaos. But how?
In The Ecosystem Advantage, Araujo explains why the answer is to build a “digital ecosystem” that will power IT into this future.
Based on interviews and insights from senior IT executives across a wide range of industries, Araujo explains that while “cloud” is a significant part of both the disruption and the solution, the true answer to creating competitive advantage is not found in “cloud”, “hybrid” or any other trendy buzzwords flying around the IT industry.
Creating meaningful business advantage occurs only when IT leaders build and nurture complex digital ecosystems that deliver the speed, agility and integration that the modern Digital Enterprise requires. This means more than just changing your approach to technology - it demands organizational and cultural changes as well.
In this concise “micro book”, Araujo explains the real role that cloud will play in your future, the essence of the modern digital ecosystem and how to put your organization on the path toward creating an Ecosystem Advantage.
Tags: Digital Transformation, Emerging Technology, Ecosystems
The Quantum Age of IT: Why Everything You Know About IT is About to Change
It Governance Publishing
November 29, 2012
'IT as we know it is dead.' Forces are at work that are reshaping the very fabric of the IT organization. Driven by our own history, changing perceptions of how technology should work and newfound, but very real, competition, IT organizations are struggling to evolve - but into what? In The Quantum Age of IT, Charles Araujo examines what has led us to this point and what it means to the future of IT organizations. With a broad perspective on the fundamental changes affecting the industry, he offers practical guidance that every IT professional needs to compete in this new era of IT. Whether you are an IT executive, or just beginning your career, this book will offer you the key insights you need to understand what is happening and what is coming. Understanding that future, Araujo blends a wide range of research and case studies to help you discover the skills you must develop in order to succeed and thrive in The Quantum Age of IT. As you read this book, you will be able to: • Understand how and why your IT function has changed and define its future role • Compete in this new age by embracing the five traits that will define the IT organization of The Quantum Age • Remain effective and relevant as you understand and implement fundamental changes to future-proof your IT function • Maintain and develop excellent customer relations by better understanding your clients and their requirements • Meet the unique needs of all your customers, as you adopt the five key skills that all IT professionals will have to have • Learn from the past and look forward to a bright future!
Tags: Customer Experience, Design Thinking, Digital Transformation
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The No-Code (R)evolution: The Shifting Landscape of Low-Code and No-Code Development
The (Tech) Sky Is Falling. Or Is It?
Three Industry Luminaries Help Me Unpack Why Business Architecture is an Essential Player in the ExTech Market
Adobe Hits a Solid Digital Experience Note, But Is It Missing an Opportunity?
Two CEOs Lay Bare the Messaging Crisis Sweeping Across the ExTech Market
IDG Contributor Network: Is all-in on the cloud a real strategy?
IDG Contributor Network: The 3 surprising secrets that drive innovation in the digital era
IDG Contributor Network: Tapping into the WeWork Effect with an app?
IDG Contributor Network: The hidden challenges undermining the customer experience
IDG Contributor Network: Why a computer may be your next manager
IDG Contributor Network: The ‘future of work’ in the digital era may not be what you think
IDG Contributor Network: Has storage become sexy?
IDG Contributor Network: Are you ready for the data-driven management revolution?
IDG Contributor Network: The future of big data and AI boils down to one thing
Low-Code and the Third Way of App Modernization
Dump IoT to get IoT Right
IDG Contributor Network: It’s a roll-your-own Internet of Things world
The Third Way to Application Modernization
The Unheralded Digital Era Hero: The Question
IDG Contributor Network: LA Fitness, ‘Hotel California’ and the fallacy of digital transformation
IDG Contributor Network: Is the employee experience the digital transformation linchpin?
ManageEngine: A Grounds-up Approach to Managing the Complexity of IT
Zugata: Helping Enterprises Create a High-Performance Culture
IDG Contributor Network: 2 trends reshaping the future of IT support
IDG Contributor Network: Why the customer experience is the future of monitoring
How the Customer Experience Killed Shadow IT
DriveScale: Software Composable Infrastructure for the Modern Workload
IDG Contributor Network: IBM bets big on the ‘incumbent disruptor’
IDG Contributor Network: The 3 principles of modernization success
IDG Contributor Network: Missile launches, false alarms and a user experience wake-up call
IDG Contributor Network: Is it the end of coding in the enterprise?
IDG Contributor Network: Is this ITIL’s last gasp?
IDG Contributor Network: 2 lessons cloud native companies have for enterprise leaders
IDG Contributor Network: The promise and perils of machine learning in the enterprise
IDG Contributor Network: Getting big data right
IDG Contributor Network: Atlassian means business
IDG Contributor Network: Why you may be looking at AI all wrong
IDG Contributor Network: CIOs: Caught in the crosshairs
IDG Contributor Network: SAP sets a course for the future
IDG Contributor Network: A tech company CEO de-hypes digital transformation
Performance-driven IT: How Metrics can transform IT services and operations
The Ecosystem Advantage: How to Build the Digital Ecosystem That Will Help You Win in the Digital Era
The Quantum Age of IT: Why Everything You Know About IT is About to Change
