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Hugo Fernandes

Lisbon, Portugal

Self-directed and driven business transformation leader with comprehensive accomplishments in operational excellence, digital automation, continuous improvement, strategic definition and change management.
Known as an innovative thinker with strong experience in business strategy, C-level communication and process improvement acumen.
Highly organised, creative problem solver who excels at guiding teams through challenging projects by dealing with ambiguity, identifying goals and advising on implementation.
Expertise includes advising C-level executives with demonstrated success in developing and executing seamlessly plans in complex and global organisations.

Available For: Advising, Influencing, Speaking
Travels From: Lisbon
Speaking Topics: Insurance, Insurtech, Innovation, Digital, Claims

Hugo Fernandes Points
Academic 5
Author 1
Influencer 6
Speaker 13
Entrepreneur 0
Total 25

Points based upon Thinkers360 patent-pending algorithm.

Thought Leader Profile

Portfolio Mix

Company Information

Areas of Expertise

Business Strategy 30.07
Change Management
Customer Experience 30.06
Digital Disruption 30.38
Digital Transformation 30.08
FinTech
Health and Wellness 30.64
HealthTech 30.11
Innovation 30.07
InsurTech 34.62
IoT
Leadership
Management
Open Innovation
RPA

Industry Experience

Financial Services & Banking
Healthcare
Insurance

Publications

1 Article/Blog
Your customers are changing, and you?
LinkedIn
February 16, 2021
The growth of electrics cars in Norway is impressive, but the lessons go far beyond the market share shift; there are several lessons for incumbents and start-ups.

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Tags: Business Strategy, Customer Experience, Innovation

1 Journal Publication
Health insurance risk assessment using cognitive mapping and multiple‐criteria decision analysis
International Transactions in Operational Research
October 31, 2020
Health insurance risk analysis is crucial to the development of the insurance industry, allowing insurance companies to anticipate potential losses in health insurance's inverted product life cycle. The health insurance risk evaluation process is, however, carried out in various ways, which limits the application of transparency, fairness, and justice principles in the calculation of risk rewards. By combining cognitive mapping and measuring attractiveness by a categorical‐based evaluation technique (i.e., MACBETH, a multiple‐criteria decision analysis technique), this study sought to create a nonparametric and distinctive decision support system for individual private health insurance risk analysis. The proposed system facilitates greater transparency in the calculation of health insurance risk rewards. The results of a real‐world application of this system were analyzed and discussed in face‐to‐face group meetings with independent experts who work for two of the largest insurance companies in Portugal, thereby incorporating realism into the proposed evaluation mechanism. The advantages and limitations of this assessment framework are also discussed.

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Tags: Health and Wellness, HealthTech, InsurTech

4 Panels
Insurance in the Digital Age
Global Technology Summit 2020, SME Global Business
December 12, 2020
Panel moderator discussing the digital insurer age with a focus on the new customer experience, big tech players entering the insurance world and how incumbents and insurtechs can work together to foster the market.

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Tags: Digital Disruption, Digital Transformation, InsurTech

Beyond the digital journey: are insurers and customers ready for the next phase of digitalisation and what can we expect?
Insurance Claims and Fraud Summit
November 19, 2020
Discussion over the next phase of the digital insurance world.

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Tags: Digital Disruption, Digital Transformation, InsurTech

Modernise Legacy Systems for Enterprise-Compatibility and Optimum Claims Decisions
Intelligent Insurer
October 08, 2020
Disruptive changes call for game-changing agility and innovation. Shifting customer expectations, a looming talent shortage, and advances in technology have compelled many insurers to make their claims management process future-ready.

While companies are witnessing a surge in claims, they are also struggling to contain rising costs, optimize workforce productivity and drive customer experience. But what will enable insurers to solve these challenges and transition to a future-ready state?

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Tags: Business Strategy, Innovation, InsurTech

Reshaping insurance with digital transformation
Seamless East Africa
September 12, 2020
Moderator of a panel discussing the digital transformation in the insurance market and how is it defining the future of the industry

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Tags: Digital Transformation, InsurTech

3 Webinars
Building trust and breaking down misconceptions: How automation-driven claims could become a greater USP in the battle for consumer hearts, minds and wallets
Insurance Post
February 25, 2021
There has often been a lot of credence put into the suggestion that a great claims experience will stand an insurer in good stead when it comes to renewal.
However, many policyholders still shop around because they have been conditioned too in the belief they can get a better deal elsewhere, an issue that has been tackled head on recently by the Financial Conduct Authority in its final report on pricing practices in the home and motor insurance markets.
Against this backdrop Insurance Post in association with Blue Prism would like to invite you to a live interactive webinar, in which we will discuss why it has never been more important to fine tune and promote the claims journey as a USP; how that can be done with intelligent automation; and how it could be a fantastic tool in building trust in an insurance brand.

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Tags: Customer Experience, Digital Disruption, InsurTech

Digital transformation in Insurance: the Insurtech approach
Academia de Seguros e Fundos de Pensões
October 29, 2020
A discussion on how insurtech drive disruption on the insurance world shaping the industry for the future.

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Tags: Digital Disruption, Digital Transformation, InsurTech

Health insurance during a pandemic
Academia de Seguros e Fundos de Pensões
September 03, 2020
Discussion on the impact on covid-19 on health insurance - how it has transformed an industry and change the way the market sees health insurance for the future.

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Tags: Health and Wellness, HealthTech, InsurTech

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