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Gill Walker

CRM Success Catalyst at Opsis

Sydney, Australia

Gill Walker solves complex problems within Microsoft Dynamics 365 CE and ClickDimensions, challenges which often lead to user adoption issues. If you are a CIO, CFO, CEO, or other decision-maker tasked with making Dynamics 365 successful, Gill will help.

Gill is a speaker, presenter, educator, advisor, trainer, consultant, and mentor. She loves working with organisations to ensure their success with their CRM projects: "I especially like making esoteric information easily understandable for everyone, even if they know nothing about CRM, technology or IT".

Visit https://gillwalkerspeaks.com to learn more about how Gill can educate your audience with real-world, practical knowledge about CRM - especially Microsoft Dynamics 365.

Available For: Advising, Consulting, Influencing, Speaking
Travels From: Sydney, Australia
Speaking Topics: Delivering ROI on your CRM and other TLAs; Unpacking the Mystery of CRM Success; Are You Making the Most of YOUR Most Valuable Asset?;

Gill WalkerPoints
Academic0
Author92
Influencer33
Speaker99
Entrepreneur5
Total229

Points based upon Thinkers360 patent-pending algorithm.

Thought Leader Profile

Portfolio Mix

Company Information

Company Type: Service Provider
Email: gill@opsis.com.au
Business Unit: Consulting
Theatre: Australia
Media Experience: 10 years
Last Media Training: 02/05/2020
Last Media Interview: 06/29/2021

Areas of Expertise

Agile 30.05
Business Strategy 31.60
Change Management 32.98
CRM 84.12
Culture
Customer Experience 30.65
Cybersecurity 30.91
Digital Transformation 34.26
Emerging Technology 30.63
Entrepreneurship 30.70
Leadership 30.87
Management 30.72
Marketing 32.18
RPA
Sales 35.09
Design Thinking 30.10
ERP 31.32
Public Relations 35.60
Customer Loyalty 30.08
Cloud 31.50
Data Center 32.30
Innovation 30.13
DevOps 33.78

Industry Experience

Consumer Products
Federal & Public Sector
Financial Services & Banking
Healthcare
High Tech & Electronics
Higher Education & Research
Other
Professional Services
Retail
Telecommunications
Utilities

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Publications

12 Article/Blogs
What do the current and upcoming changes to Dynamics 365 CE mean to our implementations?
Opsis
September 21, 2020
Recently I had to explain the changes – both the upcoming changes and the recent changes – to a prospect who is not a Dynamics 365 user and has limited familiarity with it. While the changes cannot and must not be ignored, they do only affect certain aspects of the product.

If we use the analogy of home renovations, we could describe the changes as follows:

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Tags: Change Management, CRM, Digital Transformation

How to ensure a fantastic result in your CRM project
Opsis
September 07, 2020
Getting a poor result in a CRM – or in fact in pretty much any technology – implementation must be pretty easy. After all, a large proportion – up to 85%!! - of projects are deemed to fail. I have written and spoken about his failure rate elsewhere.

The two major parts to the project are the strategy and the implementation. If you want a fantastic result (and who doesn't?), you must get both of them right. And getting them right requires more than wishing or wanting.

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Tags: Change Management, CRM, Digital Transformation

Seven Success Steps for your CRM project – a checklist for your success
Opsis.com.au
June 01, 2020
Many people find (unexpectedly!) that a CRM solution has to be implemented three (or more!) times to get it right. This usually happens because the project was started without some (or all) of these key foundation steps. Not infrequently, someone has jumped into a trial, and started tinkering - without any planning whatsoever.

In the CRM space, this complexity often comes from trying to use a software development approach to a project that is really configuration of an existing product. Just because it is configuration does not mean that it is easy. However, it does mean that you will do better if you approach it from an understanding that it is configuration, in other words, you have most of what you want, and your efforts should be on the final detail that make it perfectly meet your needs.

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Tags: CRM, Digital Transformation

Key Steps to avoid poor User Adoption in your CRM – and reduce your CRM Project budget
LiveBlogSpot
November 07, 2019
Imagine – you have completed the rollout of your new (or upgraded) CRM. But…the users are not happy. Some of them are reluctantly using it, and the others are just sticking with email and their spreadsheets – or whatever they were using previously. A few are vociferously complaining and making the situation worse for everyone.

When you find that your users are not willing (or able) to use a newly provided CRM solution you are seeing one of the biggest causes of CRM project failure. Many of my clients are surprised about this problem of poor user adoption. You only see User Adoption challenges after the solution is live. This is because testing users are different to actual users, either because they are working with test scripts, or they have not adopted the world of the users.

It may surprise you to discover that the CRM projects with the greatest risk of a failure in user adoption are those based on technologies which can be radically changed.

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Tags: Change Management, CRM, Digital Transformation

How to build customer loyalty in the age of choice
BizWitty
January 01, 2019

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Tags: CRM, Customer Experience, Customer Loyalty

How the Elephant and the HiPPO will ruin your project – if you let them
Opsis
December 29, 2017
Many people will know that the elephant and the hippo are both pachyderms – large animals with thick skins. Both will cause chaos if you let them get out of control.
This article is not about animals, but about derailers that can destroy your project – the HiPPO and the Elephant. The elephant and the HiPPO are capable of working together, using their weight, to wreck your project.

The HiPPO is the highest paid person's opinion – masked as expertise. The elephant is the elephant in the room - the need for communication, understanding and training, throughout and all across the project. The risk to you is that the elephant forces you to follow the HiPPO, even when he is not acting in your best interests.

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Tags: Change Management, CRM, Digital Transformation

How much is bad data costing you? – It could be $millions
Opsis
December 28, 2017
A recent survey by Experian Data Quality found that an average company is losing 12% of revenue because of bad data. This comes from roughly a quarter of information in critical business systems believed to be inaccurate in many organisations. This is costing companies in many ways including:

Bottom line
Reputation
In this article I outline the problems of bad data, and show you how you can reduce the effect on your business.

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Tags: Change Management, CRM, Digital Transformation

User Acceptance Testing (UAT) for CRM Projects – Secrets of Success
Opsis
November 30, 2017
User Acceptance Testing for CRM is a key part of your implementation project. Of course all testing is important, but UAT is the only testing which is led by users rather than developers. With poor user adoption being the primary cause of CRM project failure, why would you want to skimp on user acceptance testing?

User Acceptance Testing belongs in agile and waterfall projects. Yes, it is done a little differently, but if you want your project to be a success, UAT must be included.

Here’s our take on User Acceptance Testing for CRM implementations. We look at where it fits in overall testing, why you need it, and most importantly, how to do it well.

If you would like some help ensuring that your UAT is happening correctly, please do reach out.

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Tags: CRM, Digital Transformation

Implementing New Software
Opsis
December 30, 2016
Software projects are rarely simple, and if you are to get full value you will need someone who has significant relevant experience to help you. If you have such a person within your organisation, then you are lucky, but if you choose to use this person, consider whether they can adequately do this job and their ‘normal’ job. If not, something will have to give, and you do not want it to be your software project.

It is usually better to work with a partner who has done many similar projects – they will bring insight from their previous experience to your project and should work with you to meld their experience to your knowledge of your business. They also should be able to guide you to establish which changes are really necessary. Making a new solution exactly match your current processes is rarely a good idea and many projects become much more time-consuming and costly when the client insists that this sort of change is done. Most modern solutions have best practice built into them, so if you are making radical changes, you want to question why this necessary. An external expert will also be able to assist with deciding which technique is the best way to make a specific change, considering both the current need and any impact on the project in the future.

As well as experience, you will also want to be sure that you feel comfortable working with your selected partner.

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Tags: CRM, Digital Transformation

How a CRM Expert Partner Benefits Your Project
Opsis
October 28, 2016
You know that CRM is a powerful tool, which will increase productivity for your organisation. Now you face the challenge of implementing it. The problem is, the implementation requires a deep knowledge of the software, as well as knowledge of your own company’s particular needs.

You can set everything up yourself. But you will need to take employees (both technical and business) away from other duties to do so. And some of them will have a steep learning curve, so it may take a long time to deliver a well-thought out project. Partnering with a reputable and experienced CRM expert can make the whole process much less painful. It is often the missing piece in the puzzle.

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Tags: CRM, Digital Transformation

The seven frustrations of DIY CRM – a story
Opsis
September 01, 2016
Imagine – in a recent sales meeting it was decided that your organisation really did need a CRM. All of your competitors, colleagues and friends now seem to use CRM. Some of them rave about how much easier it makes work, and a few grizzle about all the data entry. But there will always be some people who complain. You volunteered to take this project on – it cannot be that hard – after all it is only CRM – customers, addresses and some property viewing appointments.

Your boss – the Sales Manager – was really pleased as he really felt that it was something that he did not want to do. This was your chance to shine. Promotion beckoned.

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Tags: Change Management, CRM, Digital Transformation

Top tips for a successful CRM upgrade
Opsis
April 03, 2015
Why are you considering a CRM upgrade?

Upgrades shouldn’t be performed simply because the software has been superseded by a newer version. What matters is that the upgraded software should deliver more functionality and improve work productivity for your business.

If you are a CRM Online user or your CRM is hosted externally, you may not be able to control when an upgrade will take place. However, you should be aware of the changes in each update or upgrade to ensure you don’t unexpectedly lose functionality and your users are ready for it.

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Tags: CRM, Digital Transformation

8 eBooks
Five Fundamentals of a Foolproof CRM Implementation Strategy
Opsis
February 11, 2019
A successful CRM system is the key to unlocking superior customer experiences by tying your business together by presenting information to your customer facing team members and doing some of their routine tasks for them.

That's at least what CRM is supposed to be. Instead, what clients frequently find is that CRM is an expensive white elephant, or perhaps ultimately useful, but less so than expected and at a higher cost.

CRM projects fail at a rate of up to 85% - depending on what you read. These failures cost $15bn per year in the US alone.

But if we look beyond these symptoms, we'll find the fundamental issues, and here is the real problem. The same issues are found the world over - in projects in all industries, in projects led by experts and projects done entirely internally and projects from across many technologies.

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Tags: Change Management, CRM, Digital Transformation

Marketing Automation success with Microsoft Dynamics 365 - a review of marketing automation and your marketing options when using Microsoft Dynamics 365
Opsis
September 08, 2018
Customer Relationship Management solutions should give you a full view of how your clients interact with you, usually across your entire organization, from first contact. This should include the marketing activity that often is responsible for first finding the prospect, and also for much of the ongoing nurturing both before the initial sale and during the entire lifecycle of the customer. Marketing automation makes that so much easier. This ebook gives you an overview of the main options for marketing automation with Microsoft Dynamics 365 - including Dynamics 365 for Marketing, ClickDimensions, PowerObjects Power Pack, Adobe Marketing Cloud and HubSpot.

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Tags: CRM, Customer Experience, Marketing

Seven essential questions to start your CRM journey on the right foot
Opsis
April 01, 2018
Although CRM implementation is simple, it is not easy. What do you need to know to start your CRM journey on the right foot? Read my ebook to understand the seven essential questions to start your CRM journey on the right foot

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Tags: CRM, Digital Transformation

Structuring the Product Catalogue Correctly for Your Organisation in Microsoft Dynamics 365
Opsis
January 01, 2018
Knowing about the Product Catalogue in Dynamics 365, is hugely valuable, as it unleashes a wealth of functionality, such as forecast and revenue calculations, and automation of Opportunities, Quotes, Orders and Invoices. Getting your product catalogue set up correctly can make the raising of quotes and invoices both quicker and more accurate.

The product catalogue is perhaps one of the most misunderstood and badly used parts of Microsoft Dynamics 365 CE. Setting up the product catalogue correctly will dleiver a myriad of benefits. Admittedly, it is not completely straightforward. But getting it right is worth the effort!

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Tags: CRM, Digital Transformation, Sales

Why 14% of CEOs want to junk their CRM and start all over again
Opsis
November 09, 2017
According to Gartner, 63% of CRM implementation projects fail to deliver on their investment.

crm project failure

Many organisations report CRM systems need to be re-implemented three times or more just to get it right!

And…

14% of CEOs want to junk their CRM platform and start again! From our experience rescuing implementations and projects, we’re surprised it’s not higher.

Why do so many CRM projects fail so badly?

We’ve identified six key reasons why CRM projects fail. We see these same reasons again and again.

Download our free ebook to learn about these six reasons, and how YOU can avoid them.

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Tags: Change Management, CRM, Digital Transformation

Five Ways that Microsoft Dynamics 365 Enables a Sales Manager to Excel (without a spreadsheet in sight)
Opsis
January 01, 2017
Most sales managers know the basics about their sales team and the selling process used in their organisation. They know which salespeople are their top, mid and bottom range performers; they know how long a deal takes to come to fruition, the length of the sales cycle, the dollar value of the average deal, and so on.

However, successful sales leadership demands a deeper awareness of what is going on within the sales organisation. Microsoft Dynamics 365 has many ways of helping a Sales Manager get real-time Business Intelligence about what is happening within the sales team. In this ebook, I look at five ways that Microsoft Dynamics 365 will help you measure the achievement of your sales team across parameters other than top-line sales value. Once you can measure something, you can manage it. Until you can measure something, you can only make vague changes.

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Tags: CRM, Management, Sales

Seven Steps to a Successful Trial of Microsoft Dynamics 365 CE
Opsis
January 01, 2016
Without a doubt, a trial of any software is an essential step towards gaining confidence that it is a possible solution for you. But there are good ways and less good ways to carry out that trial. We see so many trials that deliver very little. Yet, with a little planning, you can get a very good idea of just how well Microsoft Dynamics 365 will solve problems for you - how it will speed up your repetitive processes, how it will give you that all-around 360-degree view of customers, and how it will deliver you the metrics from across your business.

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Tags: Business Strategy, CRM, Digital Transformation

Microsoft Dynamics 365 Online or On-Premise? Which is the most appropriate for you?
Opsis
January 01, 2016
This e-book is a review of a few of the many documents and blog posts that have been published about Microsoft CRM and its supporting architecture. This ebook will give you some of the details so you can do the due diligence necessary to make a considered decision about which of Microsoft Dynamics CRM Online or Microsoft Dynamics CRM on-premise is appropriate for you – before you make the move.

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Tags: Cloud, CRM, Data Center

1 Industry Award
ARN Women in ICT Awards (WIICTA) 2021 nomination
ARN
June 09, 2021

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Tags: Entrepreneurship

1 Influencer Award
Consensus Awards 2019 - Best Blog and 2019 Consensus IT Professional Award
Consensus
May 09, 2019

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Tags: CRM

7 Keynotes
Security is the Chief Enemy of Mortals - Overcoming the challenges of Microsoft Dynamics 365 PowerPlatform security
Opsis
February 15, 2020
In 'Security is the Chief Enemy of Mortals', Gill Walker travels through the Dynamics 365 security challenges, the moving parts of its security and gives us some tips to survive the traps of setting up a security model within Microsoft Dynamics 365.

The requirements of a solution that provides models that protects sensitive data and enables collaboration, at first glance seems impossible. But Microsoft Dynamics 365 Power Platform provides us with this - and in a way that meets the needs of small businesses, large businesses and franchises.

While the building blocks - business units, security roles, users and teams - are pretty simple, creating a security model that meets a specific client's needs is not easy. There are many traps to be avoided.

This presentation was first delivered at PowerPlatformSaturdaySydney on Saturday 15th February 2020.

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Tags: CRM, Cybersecurity

Seven Sins of CRM Training
Gill Walker
July 10, 2019
A horrendously large number of CRM projects are deemed to fail - costing billions of dollars per year and untold frustration to both users and the project sponsors. In this presentation, Gill shows how training - done correctly - can avoid these failures.

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Tags: Change Management, CRM, Digital Transformation

Breaking the Barriers of Marketing Automation in Microsoft Dynamics 365 with ClickDimensions
Opsis
April 24, 2019
Earlier this year I presented 'Breaking the Barriers of Marketing Automation in Microsoft Dynamics 365 with ClickDimensions' at the Marketing Automation Summit in Sydney.

Introduction

Since Microsoft Dynamics was launched in Australia in 2004, marketing has always been playing catchup.

ClickDimensions solves this problem by providing full marketing, automation native to Microsoft Dynamics 365.

In this presentation, Gill Walker will share how ClickDimensions is your technology of choice to break the barriers of marketing (and marketing automation) if you are an organisations of any type using Microsoft Dynamics 365.

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Tags: CRM, Emerging Technology, Marketing

Essential steps to successful User Acceptance Testing
opsis.com.au
November 09, 2018
Globally, 60% of IT projects are said to fail. 60%. Across the US, that is costing $150 billion per year. That is significantly more than the loose change you'll ever find in my purse. If we look in the CRM and the ERP space, which is where I play, that increases to somewhere between 70% and 80%. Now think about that for a moment - would you go to a surgeon who had a 70% failure rate? And yet, at the moment, that is what we, as in the CRM ERP, and slightly broader people, are delivering to our clients.

If we keep the focus on the CRM / ERP space, one of the big problems with it is that projects are deemed to have failed. The word "deemed" is very important. That comes about because after the fact, after the solution is in and live, people are saying it's failed. But one of the reasons that it has failed is because it just didn't fix all the problems in the business. They didn't actually have anything up front that they could then compare it to, at which it may or may not have succeeded. It was just, "We've put this solution in, we've spent all this money, and life isn't wonderful. Therefore, the CRM ERP has failed."

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Tags: Change Management, CRM, Digital Transformation

How to market yourself and get booked as a speaker
Gill Walker
January 25, 2018

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Tags: Leadership, Public Relations

CRM - Why? Why (sm)all businesses needs a CRM solution
Opsis
December 09, 2017
In this presentation, Gill Walker highlights some of the key functionality that successful CRM should deliver to a business.

This presentation was targeted at the owners of start up, owner-operator, small businesses who had little experience of the benefits of CRM to an organisation

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Tags: Business Strategy, CRM, Digital Transformation

Taming the Beast of CRM Data
Opsis
August 30, 2017
Behind all successful CRM solutions lies great data.

So all the data’s in your CRM. Now how do you get it out? And how do you turn that data into useful information?

CRM projects are great at designing ways for users (and sometimes clients and prospects) to put data into the CRM. They are often not so good at helping those same users to get information out in ways that help them serve the clients effectively.

Many CRM projects often focus huge effort on ensuring that they can enter information into CRM, then rely on pushing it into Excel and manipulating it there each time they need it. Not only is this tedious and time-consuming, but to make matters worse, these reports are often then saved and used again even though they are out of date. Wouldn’t you rather leverage the data within your CRM, so that you can access real time information in the format you need?

If you want to transform your CRM from a huge data repository into a powerful management tool, then this presentation is essential for you.

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Tags: CRM, Digital Transformation

9 Media Interviews
A Deep Dive into CRM Tech with CRM Success Catalyst, Gill Walker
That Tech Pod
June 29, 2021
In this episode of That Tech Pod - "A Deep Dive into CRM Tech with CRM Success Catalyst, Gill Walker" - I spoke with Laura Milstein and Gabi Schulte about:

- data and security challenges in CRM implementations
- project scoping
- the importance of equipping yourself with CRM education - and how it will prevent you to be a fool like the Emperor with his "new clothes"
- understanding the integrated functionality within CRM - from trends to deprecations

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Tags: CRM, Digital Transformation, Innovation

Grow Your Business by Understanding the Importance of Customer Relationship Management System
Sam Gupta
March 16, 2021
Gill Walker discusses why CRM is important and how that fits among other systems such as ERP and e-commerce. She also shares several best practices for executives embarking on a CRM implementation journey with lessons learnt from her two decades of implementing CRM.

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Tags: CRM, Digital Transformation, ERP

In conversation with Megan Del Borrello from Behind the Brands
Behind the Brands
September 17, 2020

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Tags: Entrepreneurship, Leadership

Birthday cakes and extensions
Deb Coviello - Drop IN CEO
July 29, 2020
In birthday cakes and extensions, Deb Coviello - the Drop In CEO - and Gill Walker discuss an approach to software implementation that takes ideas from everyday and uses them to make your software implementation easier, quicker and cheaper than many projects are today.

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Tags: Change Management, CRM, Digital Transformation

How good accesible CRM generates more sales
Opsis
June 27, 2020
Recently I sat down with Ian Stephens of Enrich Training and Development - the guru of sales development training - to talk about whether an organisation should embark on the CRM journey.

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Tags: Business Strategy, CRM, Sales

CRM Leadership with Pushpa Vaghela of Leadership Mastery TV and Leadership By Design
Opsis
March 25, 2020
CRM technology vs CRM philosophy, the roles of education and training in a successful CRM project and some of the challenges for the CRM leadership team posed by an 'Agile' project.

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Tags: CRM, Leadership

Is your CRM system a waste of time and money?
Dylis Guyan
January 01, 2020
Do you have a CRM (Customer Relationship Management) tool in place, that enables you, as a business owner or manager to identify;

- a decline in sales,
- loss of existing clients,
- your best clients,
- the position of the decision-maker,
- where your best sales are coming from and much more?

Or is your CRM tool seen as another irritant that takes up too much of your time?

Listen to my discussion with Dylis Guyan. Together we open your eyes to the huge opportunities your CRM system will give you to develop more business and which all of your Sales People will love!

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Tags: Business Strategy, CRM, Digital Transformation

People, process and only then technology, leads to CRM success - Eagle Waves interview
Opsis
July 08, 2016
A discussion about CRM, and how focussing on the people, process and only then the technology, leads to CRM success. The other key aspects of a successful project are to have involvement of all people and to ensure that all users are trained to give them the confidence that CRM will support them to do their job

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Tags: Business Strategy, CRM, Leadership

Gill Walker discusses client relationships and how CRM helps you manage them with Steve Brossman
Opsis
July 05, 2009
In this 2009 talk with Steve Brossman of Business OnlineTV, Gill Walker highlights how a CRM solution

Gives you client information at your fingertips
Lets you see the results of efforts at a glance
Enables you to easily stay in touch with clients
Additionally CRM protects you against information loss when a team member leaves

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Tags: Business Strategy, CRM

2 Panels
Panel discussion at "Agile, DevOps & Testing: The Business Case"
UNICOM
June 02, 2021

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Tags: CRM, Agile, DevOps

Microsoft Dynamics 365: Is it a 'Trojan Horse' or an 'Arabian Horse'?
Testhouse
March 24, 2021
Gill Walker was part of a roundtable brought together by Testhouse to talk about several aspects that decision-makers should be aware of when setting up a Dynamics 365 project.

A Trojan Horse looks good - at first. But once inside, it causes havoc. Is this your CRM?

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Tags: CRM, Design Thinking, Digital Transformation

2 Speaking Engagements
The Mystery of CRM Success - unpacked
Opsis
November 14, 2020

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Tags: Change Management, CRM, Digital Transformation

Choosing the best CRM for you
Opsis
May 21, 2015
A CRM system is not just technology – in fact the technology is the minor part of the decision. The key differences between the 400+ technologies are minor. There are plenty of resources that will help you review technology, but you cannot meaningfully do this until the other discussions are complete.

The key reasons for project failure are rarely technology, they are human. Culture eats strategy for breakfast.

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Tags: Business Strategy, CRM, Digital Transformation

6 Webinars
Seven Essential Steps to Successful User Acceptance Testing – in CRM and similar projects
Opsis
June 02, 2021
How can your user acceptance testing help ensure the success of a CRM / ERP or other line-of-business software project - even if other stages of the project have been completed less than perfectly?
This question was answered by Gill Walker in her recent presentation at the "Agile, DevOps & Testing: The Business Case" Global Event organised by UNICOM

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Tags: ERP, CRM, DevOps

All Roads Lead to Rome - Understanding is Key in Successful CRM
Opsis
May 18, 2021
Rome - the place where a civilisation came to an end, where an empire fell over, and where the Dark Ages began - represents failure in your CRM project.

When a lack of understanding exists somewhere in your CRM project, the path will lead you to CRM failure. As the idiom goes, "All roads lead to Rome" - as with 85% of CRM and ERP projects that were deemed failed.

In this presentation, Gill Walker talks about those paths that lead to CRM failure - and how you can re-route your path away from "Rome" to CRM success.

You will learn about the role of understanding in CRM projects, and how having a true understanding of the project scope, processes and purpose will help you overcome roadblocks and unnecessary detours in your CRM project implementation.

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Tags: Change Management, CRM, Digital Transformation

Education is a key part of project success. Education is more - far more - than end-user training
Cloud Lunch & Learn Marathon
May 13, 2021

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Tags: Change Management, CRM, Digital Transformation

Take your Marketing to New Heights with Dynamics 365 and ClickDimensions
opsis.com.au
February 19, 2021

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Tags: CRM, Marketing

Three keys to ensuring audience connection when presenting virtually
Dynamic Communities
January 11, 2021

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Tags: Leadership, Public Relations

Seven Sins of Dynamics 365 Training
Opsis
July 05, 2020
A Dynamics 365 project can make you $millions or cost you $millions.

Training is key to ensuring project success. Watch this session to learn how to keep your project ‘in the black, not the red’.

This presentation, presented at the Women's BizApps group on 2nd July 2020 shows you how to ensure that your D365 training contributes to your project success - rather than its failure!

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Tags: Digital Transformation, CRM, Leadership

1 Workshop
Hit Target with (transformed) TechTalks
Microsoft Ignite The Tour
February 13, 2020
Have you ever given a technical talk, and at some point, realised you’d lost the audience?
Hit Target with (transformed) TechTalks - is an interactive workshop, which will explain the three keys to presenting successfully on technical topics.
Come along and learn how your technical expertise, combined with the right pitch techniques will leave your audience wanting more – and not overwhelmed or confused.
In this workshop, we will show you how to select a topic, structure your content, and add value in the marketplace
There will be an opportunity to network and apply your new skills in the company of like-minded individuals.

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Tags: Leadership, Public Relations

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