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Lucille Ossai

Bestselling Author|Founder & Award-Winning Communications Trainer at Rethinking Business Communications Ltd.

Lagos, Nigeria

Lucille Ossai is an international award-winning communications trainer. She's also a coach, advisor, keynote speaker, and multi-award-winning blogger. She authored the Amazon communications bestseller 'Influence and Thrive'.

She holds an MSc from the London School of Economics (LSE) and a bachelor's degree from the University of Leicester. In 2021, the University of Leicester featured Lucille’s book and highlighted her work in their alumni #CitizensOfChange initiative. In May 2020, LSE named her 'Alum of the Month' for her profile and impact.

Specialising in effective business communication, Lucille helps professionals, entrepreneurs, and business leaders improve communication skills to amplify their influence and thrive.

As the founder and chief communications trainer of Rethinking Business Communications Limited, she offers customised virtual, hybrid, and in-person communication programmes. Her services include coaching, training, and advisory sessions in nonverbal communication, public speaking, interpersonal communication, and business writing. Lucille’s clients include World Commerce & Contracting, Nestlé Nigeria, the Nigeria Stock Exchange, the Society of Petroleum Engineers (Lagos Chapter), and Ischus.

Her expertise is globally recognised. In 2023, the International Association of Top Professionals named her 'Top Communications Trainer of the Year 2023' for her impact and longevity in the field. Global Gurus also ranked her the #11 communication professional worldwide; she was the only African to feature in the communication category.

Lucille has been blogging for over a decade. Since 2017, her multi-award-winning blog, Rethinking Business Communications Blog, has been the only African-based website to appear on Feedspot’s authoritative rank of the top 40 communication blogs. Her technical note has been featured on The Case Centre (UK). Furthermore, her insightful articles have appeared on reputable platforms, including BizCatalyst 360, Enterprising Africa Magazine, and BusinessDay Nigeria.

Lucille’s work is truly international. At Ubiquity Executive Coaches (Canada), she is poised to provide business communications support in Canada and beyond. She is also listed on All American Speakers, A-Speakers, and Africa Speakers bureaus.

Her guest appearances on international podcasts and virtual events include the Empowered in My Skin Podcast (Canada), Big Ideas Big Moves Podcast (Canada), the Inspiring Leaders Podcast (Canada), the Level-Up Your Career Summit (US), the Office Hours Show with David Meltzer (US), the Great Speech Podcast (UK), and the Marketing Study Lab Podcast (UK). Radio appearances include Lagos Talks 91.3 FM, Inspiration FM, Metro FM, and Eko FM in Lagos, Nigeria.

When this bestselling author doesn't obsess about effective communication, she watches television to unwind. A huge fan of detective programmes, she fancies herself as an expert in identifying the culprits. She also enjoys watching thrillers, (meaningful) action flicks, and dramas.

Lucille lives in Lagos, Nigeria, with her family.

Available For: Advising, Consulting, Influencing, Speaking
Travels From: Lagos, Nigeria
Speaking Topics: Effective communication, assertive communication (for female leaders), and cross-cultural communication.

Lucille Ossai Points
Academic 3
Author 105
Influencer 19
Speaker 20
Entrepreneur 0
Total 147

Points based upon Thinkers360 patent-pending algorithm.

Thought Leader Profile

Portfolio Mix

Company Information

Company Type: Company
Business Unit: Training, coaching, speaking, advisory, and custom business communication programmes
Minimum Project Size: Undisclosed
Average Hourly Rate: Undisclosed
Number of Employees: Undisclosed
Company Founded Date: Undisclosed
Last Media Interview: 09/02/2022

Areas of Expertise

Coaching 30.11
Customer Experience
Leadership 31.46
Management 36.75
Personal Branding 30.76

Industry Experience

Other
Professional Services

Publications

1 Academic Citation
Effective Business Writing: A Lesson in Conciseness
Lagos Business School
October 18, 2017
Technical note

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Tags: Management

29 Article/Blogs
What You Need To Know About Leadership Communication, Persuasion, And Influence
Rethinking Business Communications Blog
May 29, 2023
Effective leadership doesn’t happen by chance. You can differentiate yourself from your peers by following four simple principles. In this article, Lucille Ossai, bestselling author and an international award-winning communications trainer, reveals what you must note about leadership communication, persuasion, and influence to excel in the 21st century. Take her recommendations seriously.

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Tags: Leadership, Personal Branding

Ten Hard Truths About Excellent Public Speaking That No One Told You—Until Now
Rethinking Business Communications Blog
April 28, 2023
No one has really told you what it would take to hone your speaking skills. In this useful article, Lucille Ossai, a facilitator, speaker, and international award-winning communications trainer reveals all. She lists ten tough truths you must accept to speak powerfully in your own skin.

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Tags: Management, Leadership, Personal Branding

Ten Hard Truths About Superb Business Writing That No One Told You—Until Now
Rethinking Business Communications Blog
March 29, 2023
No one told you what it would take to polish your business writing skills. In this detailed article, Lucille Ossai, a multi-award-winning blogger who's been blogging for over a decade, reveals all. She lists ten hard truths to guide you in your journey. Take her generous advice seriously to amplify your skills.

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Tags: Management, Future of Work, Personal Branding

Three Foolproof Tactics To Connect With Public Sector Clients
Rethinking Business Communications Blog
February 27, 2023
A fantastic opportunity to facilitate sessions for a government-owned organisation has landed on your lap. Congratulations! To ensure you connect meaningfully with senior executives in the public sector and get repeat bookings, remember these three foolproof tactics.

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Tags: Management

Off to University? Practise Four Simple Communication Principles To Succeed
Rethinking Business Communications Blog
January 31, 2023
You’ve accepted that admission offer and have excitedly made the preparations. You’re looking forward to beginning the next stage of your life at university. To set yourself up for success on campus and when your graduate, carefully practise these four communication principles.

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Tags: Social, EdTech

Three Simple Communication Lessons From 2022 To Power Your 2023
Rethinking Business Communications Blog
December 31, 2022
Three simple communication lessons in 2022 are invaluable to your success and impact in 2023. Learn what they are, why you should care, and how you should proceed to make 2023 the year you thrive.

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Tags: Management

Four Pillars Of Exceptional Business Presentations To Make You Unforgettable
Rethinking Business Communications Blog
November 30, 2022
You don’t need to reinvent the wheel to deliver stellar business presentations. You can easily find excellent books, resources, and courses on the topic. However, best practices can be distilled into four pillars, one of which Steve Jobs was renowned for. Know what these non-negotiable pillars are, and then use them to deliver exceptional presentations that make you unforgettable.

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Tags: Management

What Executives Must Learn About Interpersonal Communication Skills
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October 31, 2022
Executives, you’ve been doing things wrong. As a result, your team members are ‘quietly quitting’, and performance has plateaued. Learn two simple tactics to coax trust and boost performance to improve your interpersonal relationships.

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Tags: Management, Leadership

The Pause: A Game-Changer In Your Presentations And Speeches
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September 28, 2022

You've been underestimating the pause for ages. Yet, it's a simple tool to power your speeches and presentations. Learn why you should include pauses in your communication toolkit to sharpen your delivery and heighten your impact.

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Tags: Leadership, Management

Connect Powerfully With Gen Z In Three Easy Steps
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August 30, 2022

Gen Z is the future. Learn three foolproof steps to connect powerfully with your programmes so that you inspire them to greater heights and win for yourself avid supporters on social media.

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Tags: Leadership, Management

Fairness at Work – How Organisational Justice Impacts Attitudes And Behaviours of Employees
BizCatalyst 360
August 17, 2022
Fairness at work shouldn’t be scoffed at. It influences attitudes and behaviours in the workplace. Get the facts and save your organisation from disaster.

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Tags: HR, Management

Want Communication Coaching? Great! But Ask Yourself Three Critical Questions
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July 30, 2022
You've heard that one-on-one coaching works wonders for your communication skills. But before you dedicate time, money, and effort to a programme, ask three critical questions to assess your preparedness. In this article, Lucille Ossai, a bestselling author, communication coach and advisor, guides y

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Tags: Management, Leadership, Coaching

Incivility At The Workplace: What It’s Costing Your Company And How To Solve It
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June 29, 2022
Incivility at the workplace is a scourge that professionals continue to face in their careers. Learn what it is and how it negatively impacts business results. Then adopt the recommendations made in this article to battle this problem and make employees feel safe to do their best work.

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Tags: Leadership, Management

Your Tone Is Ruining Your Emails – Here’s How To Fix It
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May 31, 2022
Your email tone can generate goodwill in business relationships and spur quick results. Or it can increase tension, trigger defensiveness, and cause delays at the workplace. Avoid three mistakes you're making with your email tone and learn what to do instead to get the results you deserve every time

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Tags: Leadership, Management

Power Your Live Group Training Sessions With Three Simple Tactics
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April 30, 2022
Live shows, seminars, and workshops are back as the pandemic gradually ebbs, and people take control of their lives. However, after over two years of virtual programmes, we need new tactics to ensure success. Use the three recommendations in this post to power your delivery for in-person training se

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Tags: Leadership, Management

3 Brilliant Life Lessons From A Decade Of Blogging
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March 26, 2022
What critical life lessons would you learn if you blogged about communication and management every month for a decade? As the Rethinking Business Communications Blog clocks 10, founder and blog editor Lucille Ossai reflects on her blog journey. She reveals three brilliant lessons she learned, one of

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Tags: Leadership, Management

Managers: Empower Your Teams And Drive Results With These 3 Communication Tactics
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February 28, 2022
As a manager or supervisor, your interpersonal skills can either boost trust in your unit or mar your effectiveness. Note these three critical communication lessons, so you empower your team to achieve organisational goals.

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Tags: Leadership, Management

5 Reasons You Should Write Your Way To Amazing Opportunities
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January 31, 2022
Landing a job, launching a business, and generating exciting collaborations are just some of the benefits of solid business writing skills. In this post, Lucille Ossai lists five powerful reasons you should take your business writing skills seriously based on her experience and common sense.

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Tags: Leadership, Management

How To Create Psychological Safety With Your Virtual Communication
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December 31, 2021
Psychological safety creates an environment where innovation, collaboration, and superior performance can thrive. Learn how to create psychological safety with your virtual communication so you can boost trust and form strong connections from your first virtual meeting.

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Tags: Leadership, Management

How To Supercharge Your Virtual Team Presentations With Five Easy Techniques
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November 30, 2021
Learn five easy techniques to supercharge your virtual team presentations so that you become memorable and get the results you want – all by taking cues from ambitious MBA students from a globally ranked business school in Africa.

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Tags: Leadership, Management

A Billionaire’s Three Practical Tips On Communication And Influence
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October 31, 2021
What do you do when you finally meet a billionaire business icon you've admired for years? In this post, Lucille Ossai narrates her experience meeting Tony Elumelu. She also highlights Mr Elumelu's communication skills that you should emulate to succeed in your field.

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Tags: Leadership, Management

How To Delight Your Radio Host And Audience
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September 30, 2021
You nailed your pitch. Now you've been invited to your favourite radio station to share your insights. In this post, Lucille Ossai shares practical tips that will ensure you wow your host, thrill the audience, and enjoy your stint on radio.

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Tags: Leadership, Management

Communicating Across Cultures? Here’s What You Need To Know
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August 31, 2021
The coronavirus pandemic has accelerated alliances and increased culturally diverse teams. To coax cooperation, boost collaboration across borders, and get results, you’ll need to navigate the nuances of communicating with foreigners. In this post, Lucille Ossai provides three critical tips you mu

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Tags: Leadership, Management

I Wrote to Michelle Obama To Request A Favour – Here’s What I Learned
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July 29, 2021

Don’t let self-doubt or a fear of failure stop you from taking bold actions – such as writing to Michelle Obama to request a favour. But before you type a single word, you must prepare thoroughly. In this article, Lucille Ossai provides snapshots of her message to Michelle Obama and shares what

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Tags: Leadership, Management

Warning: Fix Your Audio Now Or Lose Your Credibility!
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June 30, 2021
Here's what you may not have realised: Your poor audio is diminishing your credibility and making people disengage. More damning are research findings that weak sound quality makes you appear less likeable and less intelligent. So use the three practical tips in this article to fix your audio qualit

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Tags: Leadership, Management

1 Author Newsletter
Rethinking Business Communication Newsletter
Rethinking Business Communications
January 01, 2020
This newsletter provides practical nuggets and insights to help you amplify your communication skills to snag that promotion or grow your business.

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Tags: Leadership, Management, Personal Branding

1 Book
Influence and Thrive: How Professionals, Entrepreneurs, Business Leaders, & Corporations Use Effective Communication To Get Results
Compass-Publishing UK
February 05, 2021
Effective communication will never go out of style. It will outlive the critics, survive shifting trends, and thrive in this tech age.

As a professional, entrepreneur, or business leader, you must amplify your communication skills to accelerate your career, grow your business, or sharpen your credibility.

As a corporation, you must use purposeful communication to nurture trust, coax employee engagement, boost your reputation, and steer actions to profitability.

But how can you get the results you deserve with effective communication and position yourself for long-term success?

In this book, you’ll find the latest insights on non-verbal communication, public speaking, and business writing to build your knowledge of best practices. Then you’ll learn practical techniques for honing these communication skills to influence people and thrive in your arena.

Lucille Ossai draws upon recommendations from thought leaders and practitioners in the field: from researchers and authors to communication experts. Written in the author’s signature simple, yet authoritative style, the book is enhanced by her experience as a communications trainer, advisor, and blogger. From her anecdotes and interviews with successful professionals, entrepreneurs, and business leaders, you’ll discover what to do, what you must avoid in your communication – and how to proceed.

This evergreen resource will become your invaluable companion as you strive for excellence in your industry.

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Tags: HR, Leadership, Management

3 Influencer Awards
#11 Communication Guru 2023
Global Gurus
February 13, 2023
Global Gurus ranked Lucille Ossai #11 in the communication category for 2023. She was the only Black female professional and only African to be featured.

She first appeared in the prestigious ranking in 2022.

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Tags: Management

Top Communications Trainer of the Year 2023
International Business Times (via PR distribution)
January 17, 2023
Lucille Ossai was selected as ‘Top Communications Trainer of the Year 2023’ by the International Association of Top Professionals (IAOTP)

She was nominated and selected for the award by an esteemed international panel in recognition of her "outstanding leadership, dedication, and commitment to industry" .

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Tags: Management

'Spirit of Service' Award
Lagos Business School (Pan-Atlantic University)
September 26, 2022
The globally ranked, double-accredited Lagos Business School presented Lucille Ossai with the certificate of recognition for the 'Spirit of Service' award - in recognition of her contributions to the school.

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Tags: Management

3 Media Interviews
Appearance on David Meltzer's 'Office Hours Show'
Lucille Ossai (YouTube channel)
March 22, 2022
In this interview, David Meltzer (influencer, business tycoon, and people-connector) is joined by Blaine Bartlett and Mike Mumola. They ask Lucille insightful questions on effective virtual communication.

Lucille shares her expertise in the engaging session.

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Tags: Leadership

Alum of the Month - May 2020
London School of Economics
May 25, 2020
The London School of Economics named Lucille Ossai the 'Alum of the Month' for May 2020 in recognition of her profile and work.

In this feature, she explains how her stint at LSE impacted my career and her ambitious plans for the future.

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Tags: Management

LBS Mini-Keynote Competition 2019
Lagos Business School
October 26, 2019
The maiden edition of the Lagos Business School Mini-Keynote Competition took place at the Lagos Business School (LBS) on 26 October 2019. The competition was sponsored by the Beta Gamma Sigma Society of LBS.

As one of the five judges for the event, Lucille was interviewed by TVC in Lagos, Nigeria and discussed the performances of the contestants.

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Tags: Management

4 Podcasts
The Pen to Published Podcast: Interview with bestselling author Lucille Ossai
Pen to Published Podcast
February 20, 2022
In this episode, hosts Alexa Whitten and Alexa Tewkesbury of the Pen to Published Podcast discuss the book cover and interior design of the bestselling book 'Influence and Thrive' with author Lucille Ossai.

Lucille shares her inspiration for her book cover and its interior layout. From advocating for more space in the layout to other design elements like pull quotes and interviews in the book, Lucille provides prospective authors with useful information to consider.

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Tags: Project Management

Pointing fingers, invading space, animation - Cultural norms to note (Discussion With Mark Bowden)
Lucille Ossai's and Mark Bowden's YouTube channels
October 29, 2021
Watch Lucille Ossai and body language expert Mark Bowden in this riveting video as they discuss what those three nonverbal cues mean in Nigeria and the West.

The duo selected the three nonverbal cards from Martin Book's Body Language Decoder and discuss what is considered positive and negative body language in the two regions.

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Tags: Management

On-Air Book Club - Inspiration FM, Lagos, Nigeria
Lucille Ossai's YouTube channel
August 27, 2021
Lucille discusses her book 'Influence and Thrive' with on-air personality Okike Oluwa on the On-Air Book Club of Inspiration 92.3 FM, Lagos, Nigeria.

The host read an excerpt from the book and asked Lucille about the key advice she'd give to business owners and professionals.

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Tags: Management

How to Master Cross-Cultural Business Communication – Conversation with Lauren Sergy
Lucille Ossai YouTube channel
June 30, 2021
Lucille talks with podcaster Lauren Sergy about how best top navigate cross-cultural business communication.

Nuggets discussed:

- Using the right nonverbal cues and what to avoid when communicating across borders or with non-native English speakers

- Connecting with your audience by prioritising their needs, and doing one critical thing to increase audience engagement

- Becoming more effective in your communication by using Lucille's A-B-F Formula

- Adopting the semi-formal style of writing when communicating across regions, and what you must avoid if you want results.

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Tags: Management

1 Speaker Bureau Listing
All American Speakers
All American Speakers
February 03, 2022
Lucille is listed as a best-selling author, communications trainer & advisor.

Her keynote topics:

1) Female Leaders: Yes, You Can Be Assertive and Warm

2) Build Powerful Teams to Drive Success

3) Speak Persuasively to Win Hearts and Change Minds

4) Effective Cross-Cultural Communication in the Digital Age

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Tags: Management

1 Speaker Bureau Membership
Keynote speaker at A-Speakers Bureau
A-Speakers
December 17, 2021
Keynote topics include assertive communication, speaking persuasively, and effective cross-cultural communication.

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Tags: Leadership, Management

4 Speaking Engagements
Level-Up Your Communication (The Level-Up Your Career Virtual Summit)
Lucille Ossai
September 26, 2022
In the virtual Level-Up Your Career Summit, Lucille shared simple, powerful tips to level up your communication.

Hosted by renowned career strategist, April Mason, the summit featured 21 speakers from across the world who contributed valuable insights on how to 'level up' in your career.

In her interview with April, Lucille listed practical tips to amplify your communication so that you get noticed and influence people.

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Tags: HR, Management

Communicate with grace with Lucille Ossai - The Rabbi and the Shrink Podcast
Lucille Ossai
August 04, 2022
Lucille Ossai appears on the 'Rabbi and the Shrink Podcast' hosted by the dynamic duo: Yonason Goldson and Dr Margarita Gurri.

In this episode, Lucille discusses effective communication and what 'authentic' communication entails. She also explains why leaders must take communication seriously.

Note her useful tips to consider to connect meaningfully with others in business.

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Tags: Management

Soft Skills: Needed Tool Kit in Today’s Environment
Pride Women Conference
May 07, 2021
Virtual keynote at the 6th Pride Women's Conference in Lagos, Nigeria.

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Tags: Management

Five Reasons Why Entrepreneurs & Business Owners Must Hone Public Speaking Skills
Lucille Ossai's and Lagos Business School YouTube channels
May 07, 2019
Superb public speaking skills create opportunities and lead to positive outcomes for your business.

In collaboration with the Lagos Business School, Lucille shares five compelling reasons you as an entrepreneur or business owner must improve your public speaking skills to boost results.

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Tags: Management

1 Video
10 Hard Truths About Business Writing No One Told You Until Now
Lucille Ossai
April 06, 2023
No one told you what it would really take to polish your business writing skills.

In this informative video, Lucille Ossai reveals all.

Take her generous advice seriously to boost your writing skills.

See publication

Tags: Leadership

1 Video
Ten Hard Truths About Excellent Public Speaking That No One Told You—Until Now
Lucille Ossai
May 06, 2023
No one has really told you what it would take to hone your speaking skills. In this useful video, Lucille Ossai, a facilitator, speaker, and international award-winning communications trainer reveals all. She lists ten tough truths you must accept to speak powerfully in your own skin.

See publication

Tags: Management, Personal Branding, Social

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Opportunities

1 Speaker
Effective Cross-Cultural Communication in the Digital Age

Location: Lagos, Nigeria    Date Available: March 18th, 2022     Fees: 10,000 - 20,000

Submission Date: February 23rd, 2022     Service Type: Service Offered

The ongoing pandemic has accelerated alliances and increased culturally diverse teams. To spur cooperation, increase collaboration across borders, and get results, you’ll need to navigate the nuances of communicating across regions.

Audience takeaways:

• Connect with non-native English speakers verbally and create a haven for them to shine.

• Use Lucille Ossai’s original three 'beacons' of effective communication to generate quicker results.

• Discern cultural nuances in nonverbal cues to avoid alienating potential business partners.

• Communicate openness to accommodate cultural differences.

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