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Chris Thomason

End-to-End Service Design Lead at Lloyds Banking Group

London, United Kingdom

I work in service design and customer experience design to help shape end-to-end customer journeys into experiences that are better for customers, colleagues - and ultimately for the business. I also help Britain's smaller businesses to prosper through the videos I create that enable their owners to apply some useful principles of large corporations to their own business.

Chris Thomason Points
Academic 0
Author 361
Influencer 1
Speaker 15
Entrepreneur 0
Total 377

Points based upon Thinkers360 patent-pending algorithm.

Thought Leader Profile

Portfolio Mix

Company Information

Company Type: Enterprise
Business Unit: Human Centred Design
Theatre: United Kingdom

Areas of Expertise

Customer Experience 30.74
Design Thinking 65.52
Innovation 43.77
Business Strategy 30.04
Management 39.21

Industry Experience

Agriculture & Mining
Automotive
Chemicals
Engineering & Construction
Financial Services & Banking
Telecommunications

Publications

1 Article/Blog
The Unsung Heroes Of British Business
LinkedIn
June 10, 2019
I’ve done many interesting things in my life. I once spent six-months running a gold mine in the middle of an African civil war where I was issued with my own AK-47 for protection. That was my first job after spending a year at business school getting my MBA. It wasn’t what their alumni usually went on to do!

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Tags: Design Thinking, Business Strategy

6 Books
FREAKY THINKING TEMPLATES
Self-published
October 01, 2022

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Tags: Design Thinking, Innovation, Management

EXCELLENCE IN FREAKY THINKING: Leading Team Thinking In Your Organization
Self-published
October 01, 2022
Excellence In Freaky Thinking is the follow-up to the first Freaky Thinking book—and will boost your thinking skills to even greater levels.
Whether you’re an individual employee; a manager of a team; or a leader of a larger area—you’ll understand how to achieve better thinking in your organization.

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Tags: Design Thinking, Innovation, Management

FREAKY THINKING: Thinking That Delivers A Dazzling Difference
Self-published
October 01, 2022
The most valuable asset you possess is your mind, and Freaky Thinking is a new way of applying your mind to deliver dazzling workplace thinking to get better ideas that address your organization’s big issues.
The problems and opportunities that organizations face are getting ever more challenging. They exist in an environment of uncertainty which makes them more-prevalent and more-difficult to identify—and harder to address with today’s available approaches.
This is where a different thinking is needed. Freaky Thinking. Thinking that is unconventional; edgy; and unexpected. Thinking that anyone—at any level—in any organization can do. And be recognized for!

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Tags: Design Thinking, Innovation, Management

The Idea Generator Templates
Amazon
August 22, 2018
The Idea Generator Templates are the companion to The Idea Generator book. They help you create a repository for all your winning ideas by keeping your templates all in one book.

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Tags: Design Thinking, Innovation

The Idea Generator
Pearson
October 03, 2016
Brainstorming is the go-to method for generating ideas and solutions in teams, but it’s been proven to be ineffective for over 50 years. The Idea Generator gives you 15 simple, easy-to-use tools that can be used and reused for a variety of purposes to help you generate ideas quickly and focus on developing only the best ideas.
• Find a more effective, productive, quicker alternative to brainstorming new ideas.
• Develop and shape your ideas into winning results on your own – or in a group.
• Achieve more insightful thinking on strategic opportunities.
• Quickly find solutions to the business issues that affect you.
• Utilise the time saved to share your best ideas and produce game-changing solutions in a team workshop.

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Tags: Design Thinking, Innovation

The Delicate Force
Amazon
September 25, 2014
Reece Tassicker has a dream about a number he knows he needs to remember. When messages for him start appearing in books, he learns that his future activities are being predicted – to the precise minute. And that someone is mysteriously using this knowledge to influence events in his life. As Reece starts to out-think the people who can control his life, he learns there are chinks in our reality that allow us discrete glimpses behind the true nature of the universe. Because our reality isn’t quite as real as we think it is. He develops new thinking techniques to help understand what’s happening to him. But as Reece Tassicker gets closer to the truth, the mysterious individuals decide to eliminate him from their future plans. Permanently. The Delicate Force is an unusual half-fact, half-fiction thriller with a remarkable non-fiction ending. The facts are so extraordinary that it needs a fictional plot to help you to believe they really are true. Read The Delicate Force and be prepared to think about reality differently - for the rest of your life.

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Tags: Design Thinking

5 Webinars
Guided Business Thinking session 06
Patreon
August 01, 2021
In this Guided Business Thinking session we explore how to generate super-profits for your business...

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Tags: Customer Experience, Design Thinking, Innovation

Guided Business Thinking session 05
Patreon
May 31, 2021
In this Guided Business Thinking session we explore two areas in depth:
- Understanding some things about your business that you may not have considered before
- How to dominate your market and protect your customer base.

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Tags: Customer Experience, Design Thinking, Innovation

Guided Business Thinking session 04
Patreon
May 01, 2021
In this Guided Business Thinking session we’ll be exploring two areas in depth:
- How customers see your business, and
- How to boost your business in a week

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Tags: Customer Experience, Design Thinking, Innovation

Guided Business Thinking session 02
Patreon
February 09, 2021
In this Guided Business Thinking session we’re:
- Finding ways to boost your customer word-of-mouth marketing
- Understanding how to minimise failure demand to increase profits, and
- Focusing attention on your business improvement; your customers – and on your own use of time

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Tags: Customer Experience, Design Thinking, Innovation

Guided Business Thinking session 03
Patreon
February 09, 2021
In this Guided Business Thinking session we’ll explore:
- The value you can get from Consumer Surplus
- Why you should love your customers
- The benefits of segmentation, and
- Applying sports metaphors to business growth

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Tags: Customer Experience, Design Thinking, Innovation

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Chris Thomason