Unlock access to Thinkers360 AI to fast-track your search for analysts and influencers.
This feature is available for Enterprise Lite and Enterprise Members Only.
You have been temporarily restricted. Please be more thoughtful when adding content for your portfolio. Your portfolio and digital media kit and should be reflective of the professional image you wish to convey. Accounts may be temporarily restricted if we receive reports of spamming or if the system detects excessive entries.
Membership
Publish your original ideas on the Thinkers360 platform!
This feature is available for Pro and Pro-Plus Members Only.
Speaker Bureau functionality whereby individuals can be featured speakers within our Speaker Bureau service and enterprises can find and work with speakers.
This feature is available for Pro, Pro-Plus, Premium and Enterprise Members Only.
Highlight your featured products and services within our company directory for enhanced visibility to active B2B buyers worldwide. This feature is available for Pro, Pro Plus, Premium and Enterprise Members Only.
Contribute to the Thinkers360 Member Blog and have your thought leadership featured on our web site, newsletter and social channels. Reach our opt-in B2B thought leader community and influencer marketplace with over 100M followers on social media combined!
You’ve reached your daily limit for entering quotes. Please only add personally-authored content which is reflective of your digital media kit and thought leadership portfolio.
Thinkers360 Content Library
For full access to the Thinkers360 content library, please join our Content Plan or become a contributor by posting your own personally-authored content into the system via Add Publication or Import Publication.
Dashboard
Unlock your personalized dashboard including metrics for your member blogs and press releases as well as all the features and benefits of our member plans!
Interested in getting your own thought leader profile? Get Started Today.
Jay Kiew (JQ)
Chief Executive Officer at Citizencentric
Vancouver, Canada
Jay Kiew is the leading expert on Change Fluency™. As a change navigation strategist and keynote speaker with over 15 years of innovation experience, he has created more than $2B of impact for 400+ executives by designing, developing, and delivering organizational transformation, but his story extends far beyond the professional arena.
Kiew is a half-blind cancer survivor, whose life is a testament to resilience in the face of adversity. His remarkable blend of professional expertise and personal resilience equips leaders to navigate uncertainty with confidence and connection.
Jay spent his corporate career working at Deloitte, TELUS, and ADP, where he led mission-critical strategic transformations. This included a $150-million primary care health policy reform, $13-million tech transformations, doubling app users from 1 to 2 million, and scaling 15 product lines to $35 million in 12 months.
At the age of 19, Jay became the world’s youngest Distinguished Toastmaster. He has since been featured in Forbes, USA Today, the Financial Times, Globe and Mail, Financial Post, Digital Journal, Ivey Business Journal, Change Leadership, and more. In 2024, the Project Management Institute inducted Jay as a Future50 honoree for his work on enabling organizations with AI Adoption.
Jay holds an MBA from the Ivey Business School and lives in Vancouver with his wife, two daughters and a stubborn Shiba Inu named Brooklyn.
Available For: Advising, Consulting, Influencing, Speaking Travels From: Vancouver, Canada
Speaking Topics: Change Management, Digital Disruption, Innovation
Change Fluency expert Jay Kiew | 2025 Speaker Reel
June 26, 2025
Change Fluency | How the next generation seamlessly uses AI
June 26, 2025
The Future of Event Experiences in the Age of Agentic AI
June 26, 2025
Featured Topics
NAVIGATE | Leading teams through digital disruption
Navigating this era of digital disruption can often feel like we're journeying into uncharted territory, where change rockets ahead at supersonic speed. While we strive to drive meaningful and innovative transformations, we grapple with overcoming change fatigue, fueling team engagement, and supercharging our skillsets.
As leaders, the challenge we now face is figuring out how to lead our teams confidently through the turbulence of disruption. In this 60-minute keynote, innovation strategist Jay Kiew will share research-backed case studies and playbooks of trailblazing organizations and individuals that have successfully navigated change. He will unpack Change Fluency™, the leading change navigation playbook that will equip your teams with the tools and strategies needed to skillfully navigate the future of work.
Audiences will come away with…
• Understand how to navigate disruption with confidence and connection, leveraging key research-backed insights and case studies about market leaders that have flourished in disruption.
• Change Fluency, the proven three-step change management playbook for leaders to create adaptive organizations.
• How to use personal and professional challenges as catalysts to cultivate growth and resilience.
Perfect for…
• Leaders who are looking to drive transformation that sticks and stands out
• Leaders wrestling with digital transformations & human capital disruptions
EVOLVE: Driving Innovation in the Age of AI
In this age of artificial intelligence, how is work evolving beyond ChatGPT?
As the world adopts AI, organizations will struggle to find their competitive edge. After all, using the same groundbreaking platforms will result in the same groundbreaking results – ultimately leading to a lack of differentiation between competitors. Individuals and industries must learn to differentiate themselves or be disrupted.
In this 60-min keynote, innovation strategist Jay Kiew will share how trailblazing organizations are driving innovation and integrating AI meaningfully. He will also unpack Change Fluency™, a leading change navigation playbook that equips audiences with strategies needed to skillfully navigate the evolution of work.
The transformation that attendees experience
• Understand how the AI ecosystem is shifting the future of work, pinpointing the areas of greatest impact and opportunity.
• Develop the Change Fluency™ necessary to drive innovation at work come Monday.
• Learn how to create capacity with a digital workforce in supply chain management
Perfect for…
• Learners curious about how work is being reimagined in 2025
• Leaders who want to overcome barriers to AI adoption and enable their teams to integrate AI meaningfully within their organizations
• Executives looking to understand where market leaders are applying generative and agentic AI
FLOURISH: Transforming resilience into joy through turbulent times
When disruption hits our lives, how do we flourish in the face of adversity?
In this 60-minute keynote, change navigation strategist Jay Kiew, half-blind cancer survivor and change navigation strategist, dives into the dynamics of transforming resilience into joy — even through our toughest times — while exploring the impact of community and connection.
He brings audiences on an unexpected journey of how our deepest struggles can unveil unexpected opportunities for joy and growth, inspiring audiences to reimagine their futures.
Audiences will come away with…
• Strategies for resilience and positivity amidst upheaval
• The surprisingly transformative power of community support in overcoming challenges
• Case studies of the importance of organizational connections in enhancing collaboration
Perfect for…
• People leaders figuring out how to shift culture and bring joy back into their teams
• People leaders wanting to introduce futures thinking to their organizations
Futurpreneur announces 2025 Canadian delegation for the G20 Young Entrepreneurs’ Alliance Summit in South Africa
Futurpreneur Canada + G20 YEA Summit
June 04, 2025
Futurpreneur announced 42 young Canadian entrepreneurs selected to represent Canada at the 2025 G20 Young Entrepreneurs’ Alliance Summit in Johannesburg, South Africa, from September 18–21. The delegation reflects national diversity, with 55% women-led businesses and 81% identifying as BIPOC. The summit will bring together entrepreneurs from G20 nations to discuss economic resilience, sustainable growth, and inclusive trade. Jay Kiew, CEO of Citizencentric, was named to the delegation for his work at the intersection of AI, change leadership, and public sector transformation. Delegates will engage with global peers, forge new partnerships—especially with African markets—and help shape future entrepreneurship policy.
While Ottawa supports digital learning, it's the adults who must help themselves keep up
Financial Post
July 23, 2019
The article emphasizes that while government initiatives (like CanCode and funding for libraries) aim to boost digital literacy, they often overlook adults outside school settings. It argues that digital learning can't be limited to youth—it must include lifelong, flexible training for working adults. The piece calls for sustained funding for adult education programs, integration of digital literacy into vocational training, and creation of cross-sector networks to ensure adults can continuously upskill and adapt to fast-changing technology.
The Digital Surgery: Humber River Hospital Reinvents itself with AI & Robotics
The Change Leadership
June 16, 2018
Humber River Hospital’s transformation into North America’s first fully digital hospital is profiled by Jay Kiew as a leading example of people-first innovation. In the case study, Kiew highlights how the hospital prioritized frontline input, built trust around new technologies like robotics and AI, and showed that sustainable transformation starts with empowering those closest to the work.
The Project Management Institute inducts Jay Kiew as a Future50 Honoree (2024)
Project Management Institute
December 05, 2024
The PMI Future 50 is an annual global list by the Project Management Institute recognizing 50 emerging leaders under 35 who are transforming the world through innovative, high-impact project leadership. Honorees are selected for driving change across industries—leveraging AI, advancing sustainability, and reimagining systems for public good. Being named to the Future 50 signals not just project excellence, but the ability to lead with vision, agility, and purpose. Jay Kiew’s inclusion in the 2024 list highlights his pioneering work in people-centered change and AI-driven transformation, positioning him as a next-generation leader shaping the future of work.
The Retinoblastoma Research Booklet: A Catalyst for Patient Involvement in Retinoblastoma Research
Longwoods Publishing
April 01, 2022
Peer-to-peer recruitment efforts are important in generating interest and participation of patients as partners in research but difficult to sustain when face-to-face interactions are limited. The Retinoblastoma Research and You! booklet, co-developed by patients, researchers and health professionals, serves as a guide for patient engagement in research while retaining an element of personalization. The Retinoblastoma Research and You! booklet was developed through two virtual workshops to iterate and finalize the booklet design and content. The booklet outlines how individual patients' lived experiences and skills can influence retinoblastoma research and highlights real-world examples of patient-partnered research activities at different stages of the research process.
Let’s Make the War on Digital Illiteracy Personal
Ivey Business Journal
June 01, 2018
Jay Kiew argues that closing the digital literacy gap must go beyond youth—it's a multi-generational challenge. While Canada has invested heavily in STEM and coding (e.g., CanCode, Digital Literacy Exchange, public library initiatives), Kiew stresses the real responsibility lies with individuals—especially working adults—to embrace lifelong learning. In his view, anticipating digital shifts and proactively upskilling in areas like data analytics, UX design, and product management transforms disruption into personal and national competitive advantage.
What growing up in constant change taught Jay Kiew about leading through it
Digital Journal
May 29, 2025
Growing up constantly on the move and facing adversity—like losing an eye to cancer—instilled in Jay Kiew a deep comfort with uncertainty and change. He argues that leading through disruption starts with people, not technology: many transformation failures stem from “five chains of change” (chaos, comfort, competing interests, constraints, apathy). In his Change Fluency framework, outlined in his upcoming book, Kiew urges leaders to “zoom out to zoom in,” “leverage your limits,” and “work in wonder”—fueling curiosity, embracing constraints as creative forces, and broadening perspectives before acting
Navigating AI Disruption And The New Competitive Edge In Finance
Forbes
May 23, 2025
AI-driven disruption in finance isn’t just about adopting new tools—it demands a fundamental mindset shift. Jay Kiew, creator of the Change Fluency model, emphasizes that true competitive advantage comes from navigating uncertainty with confidence. Organizations that build change fluency—by anticipating disruption, adapting structures, and empowering teams—are better equipped to turn volatility into opportunity and lead the future of finance.
The Evolution of Workspaces in a Hybrid World
Import from wordpress feed
June 22, 2025
In this episode of Change Fluency, Jay Kiew speaks with Ashley Miller, Senior Manager, Global Workplace at Snyk , who draws on her career journey at Snyk, WeWork, Nike, UnderArmour, and Wayfair to provide insights into workplace experiences. They discuss the valuable skills gained from retail and ho
[21] Strategy in a World of Disruption (w/ Shawn Kanungo)
Import from wordpress feed
April 24, 2025
Meet Shawn Kanungo, author of ‘The Bold Ones’, world-renowned keynote speaker and innovation strategist - to explore the world of disruption and innovation. Shawn shares his personal journey of disrupting himself over the past years and offers valuable insights on finding and developing one's id
Prosci's Chief Innovation Officer, Tim Creasey on driving AI Adoption
Import from wordpress feed
October 29, 2024
In this episode, we delve into the complexities of AI adoption within organizations, guided by the expertise of Tim Creasey. Tim Creasey is the Chief Innovation Officer at Prosci, a global leader in change management solutions. He is a renowned expert in applying the ADKAR model to help organization
[25] The ADKAR Advantage: Your new lens for change success
Mavericks and Machetes
September 16, 2024
Join us as Karen Ball, Senior Fellow at Prosci and author of The ADKAR Advantage: Your New Lens for Successful Change, shares her invaluable insights on leveraging the ADKAR Model. Discover where the future of change management is going. [Guest Bio] Karen Ball is a Senior Fellow at Prosci
[24] How to enable top teams with data-driven insights @ Tableau, Gong, Salesforce (Nate Vogel)
Mavericks and Machetes
September 07, 2024
Meet Nate Vogel, a visionary leader who has closely collaborated with industry giants like Gong, Tableau, AWS, and Salesforce. Join us as Nate shares his invaluable insights on leveraging technology to solve business challenges, the importance of effective enablement for successful transformations, and the impact of leadership by example. From discussing innovation and AI's game-changing potential to his passion for continuous learning, Nate's expertise and enthusiasm in the tech and enablement space will leave you inspired and eager to explore the ever-evolving landscape
[24] How to enable top teams with data-driven insights @ Tableau, Gong, Salesforce (Nate Vogel)
Import from wordpress feed
September 07, 2023
Meet Nate Vogel, a visionary leader who has closely collaborated with industry giants like Gong, Tableau, AWS, and Salesforce. Join us as Nate shares his invaluable insights on leveraging technology to solve business challenges, the importance of effective enablement for successful transformations,
[23] The Future of Service Design (Marie-Eve Belanger)
Import from wordpress feed
August 24, 2023
Join us in this episode as we welcome Marie-Eve, Head of Service & Experience Design at TELUS Health Virtual Care, with 18 years of expertise in the field. Discover the distinctions between Service Design and Experience Design, the key disciplines that form its foundation, and the essential skil
[22] Building Bridges to Inclusion: The Journey of an Asian Canadian Media Entrepreneur (Natasha Jung)
Import from wordpress feed
August 10, 2023
Meet Natasha Jung, founder of Cold Tea Collective. She’s an influential Asian Canadian leader in business. Natasha shares her experiences of navigating instances of racism and the unique challenges and opportunities of being an Asian Canadian woman in leadership. She emphasizes the importance of r
[20] Uplift: Leading as an Asian Canadian Female in Business
Import from wordpress feed
June 07, 2023
[Episode Description] Diversity is a key element across our cities, communities, and of course, work. It’s the interconnection between us as individuals with distinct identities and within the communities where we belong. But how do we ensure that everyone finds that sense of belonging, regardless
[19] Marriage & Miscarriage: the moments that matter
Import from wordpress feed
October 24, 2022
Miscarriages happen all the time, but we don't really talk about it. In this episode, we journey down to Columbia, Missouri to spend time with an old friend, 29-year old Daniel Burke-Aguero (aka DBA). He opens up on miscarriage and the life-changing moments that changed the course of his life… in
[18] Your Money or Your Life: Josue Anderson on retiring at 30
Import from wordpress feed
October 10, 2022
Josue Anderson recently retired at the age of 30. We kick off with a discussion on what Josue's retirement mindset looks like, drawing on lessons learned from the FIRE (Financial Independence, Retire Early) community - and then spend time digging into purpose and calling as priorities shift for our
[17] Sasha Tadayoni on the Art of Perseverance Post-Paralysis
Import from wordpress feed
September 26, 2022
Sasha Tadayoni, owner of Modern Warrior Academy of Self Defence, is currently the #1 ranked amateur kickboxer in BC. Over the past 2 years, Sasha has competed in Kyokushin Karate for Team Canada at the world stage and ranked in the top 8 globally. But just 5 years ago, he was paralyzed from the lef
[16] One Arm but not Unarmed
Import from wordpress feed
September 12, 2022
Suzan Nguyen, author of "One Arm But Not Unarmed", was featured alongside Denzel Washington and Tony Robbins on Yahoo Finance's Top 10 Most Influential People of 2020 list. At the age of 22, Suzan lost her right arm in a traumatic car accident. When one day became Suzan's day one, she took responsib
[15] Do What U Luv: Bridging the Creativity Gap in Education
Import from wordpress feed
August 29, 2022
Remember how you spent your time in elementary and high school? I bet it's a lot different from what kids are exposed to today, given that funding for extra-curricular activities and after-school programs have significantly dropped.
Enter Tong Guan, Executive Director of the Do What U Luv Foundati
[14] The Clash of Cultural Dynamics: Growing up as an Asian American
Import from wordpress feed
August 15, 2022
Does being Chinese limit us at home or in the workplace? Vivian Tran, A. Director at Columbia University, talks through what it's like to grow up as an Asian American and how these dynamics constantly clashed throughout Vivian's childhood. Armed with not only her recollections, but also her PhD in b
[13] Making Moves: Cheryl Chan on moving from Vancouver to Amsterdam and creating her own design company
Import from wordpress feed
August 01, 2022
After spending 6 years in marketing (brand management) at a Fortune 50 company, Cheryl Chan and her husband, Jesse, wanted to try something new. In 2019, they moved from Vancouver to Amsterdam and Cheryl launched her dream company. Cheryl Chan is the founder of Made on Sundays, a Brand Identity desi
[12] Speaking Up for the Right Reasons, with Jessica Lin
Import from wordpress feed
July 18, 2022
Warning: This episode contains mature content related to experiencing sexual assault (~15:00 onwards).
Jessica Lin shares her riveting personal story on quitting her job for the right reasons, how she chooses to empowers others through her work, and navigating life and love after being sexually ass
[11] Ready to Rumble: Ryan Ventura on becoming a combat sports announcer
Import from wordpress feed
July 04, 2022
Are you ready to rumble? In 2018, Ryan Ventura became the youngest Licensed Combat Sports Announcer to work in the state of Nevada at 30 years old. We chat through his decade-long announcing career, how he got into announcing UFC Fight Nights - and how he lost 100+ lbs by applying micro-goals.
[10] Discovering the right balance to achieve optimal health
Import from wordpress feed
June 20, 2022
What's the right balance to achieve optimal health? Lindsay Tong (@livewellwithlindsay) and I chat through her weight loss journey, the 3 pieces of the physical health puzzle - and what's missing from the picture.
[09] From Immigrant to Instagram Influencer: How Leo Chan shifted from Finance to Fashion
Import from wordpress feed
June 06, 2022
@LevitateStyle, Leo Chan's style blog, has 118,000 followers. As an Instagramer Influencer, Leo has partnered with some of the biggest brands in the world, such as Audi, Ferrari, Marriott Bonvoy, Tiffany and Hugo Boss. In this episode, we discuss how Leo pursued his passion of fashion to end up in ?
[08] Surviving the Loss of Sisterhood
Import from wordpress feed
May 23, 2022
When Maddie Millsip found out that her sister, Rachel, died by suicide, her world was torn upside down. Grasping to work through grief, this is Maddie and Rachel's story. *Warning: Listener discretion is strongly advised.*
[07] Finding Fresh: FreshPrep CEO Dhruv Sood on delivering 5,000,000 meals in 5 years
Import from wordpress feed
May 09, 2022
$7,000,000 in Series A funding. 5,000,000 meals delivered. Zero-waste by 2025. Founded in January 2015, FreshPrep is a Vancouver-based meal kit company that helps busy people like you create world-class dinners in minutes. In this episode, I sit down with FreshPrep co-CEO, Dhruv Sood to dig into the
[06] Sprouting Superpowers: Henry Yeh on the Plant-Based Lifestyle
Import from wordpress feed
April 25, 2022
Awareness for the Plant-Based Lifestyle blew up last year. Beyond Meat went public and the Game Changers documentary sparked controversy about whether the plant-based lifestyle for athletes was merely hype - or if it actually helped athletic performance. Not wanting to be misguided by media, I simpl
[05] Champion by Choice: William Hung on life after American Idol
Import from wordpress feed
April 11, 2022
In 2004, William Hung became a worldwide phenomenon after getting roasted by American Idol judges Simon Cowell, Randy Jackson and Paula Abdul. He quickly amassed a fan-base, signed a record deal and hit the Billboard charts with his album 'Inspiration'. But then Will disappeared. What happened to hi
Hundreds of CIOs gather in Ottawa to discuss trust, AI, and the pace of change
Digital Journal
May 29, 2025
At the 2025 CIO Peer Forum in Ottawa, tech leaders explored how to navigate AI disruption and digital transformation through trust, transparency, and inclusive leadership. Jay Kiew emphasized that thriving in this era demands Change Fluency—the ability to lead with clarity, adapt with confidence, and build alignment in the face of accelerating uncertainty.
The Future of Work: Jay Kiew on Building Change Fluency in an Age of Agentic AI and Accelerated Disruption
USA Today
May 02, 2025
AI’s evolution into autonomous, agentic systems is reshaping the future of work—and according to Jay Kiew, success now hinges on building Change Fluency. This means recognizing that agentic AI isn’t just a tool but a collaborator capable of making decisions and taking action, demanding a new kind of organizational agility. Change-fluent leaders and teams anticipate disruption, reimagine workflows, and adapt continuously—not reactively. In doing so, they don’t just survive the pace of change—they use it as a strategic advantage.
AI ethics: How far should companies go to retain employees?
Globe and Mail
June 12, 2018
Many companies today are weighing how far they should go in using AI and ethical practices to retain employees without disappointing them or breaching trust. A recurring concern: when firms aggressively monitor or automate key tasks, it can erode credibility and autonomy. Experts suggest the answer isn’t in strict surveillance or heavy-handed incentives, but in balancing ethical AI governance with employee well-being and agency — ensuring transparent policies, human-centric design, and inclusive communication. The message: sustainable retention is built on mutual trust, not control.
Our AI Audit service assesses your organization’s current use of artificial intelligence, identifying risks, gaps, and opportunities across people, processes, and platforms. We evaluate AI readiness, employee adoption, data security, and procurement practices through surveys, interviews, and system reviews. The result is a clear, actionable roadmap to safely scale AI with confidence and impact.
Join Thinkers360 for free! Are you a Reader/Writer, Thought Leader/Influencer (looking to increase your earnings), or an Enterprise User (looking to work with experts)?
Beyond GPT-4: The implications of AI evolution on HR
The Evolution of Workspaces in a Hybrid World
[25] The ADKAR Advantage: Your new lens for change success
[24] How to enable top teams with data-driven insights @ Tableau, Gong, Salesforce (Nate Vogel)
CIOs confront AI’s double edged sword: Leadership and accountability
CPABC Infinite Keynote
