What drives me? Passionate about delighted customers. My interest in the fascinating world of Customer-centric business arose when I was working as an employee. The impressive results you can achieve with an outstanding strategy in the triptych of employees, customers and (CRM) technology. At the same time, I have experienced the major challenges to achieve success as well.
Based on these experiences, I decided to set up my own agency specialized in customer centricity in 2009. In my business I combine the disciplines of CRM and Cx to create a unique mix that is adapted to the context and issues specific to the company. Edwin Best CRM & Cx, guiding organizations for the transformation towards Customer-Centric business.
Nowadays I have internationally collaborated with a lot of customers with a wide range of Customer experience and CRM matters: Cx strategy, Voice of the Customer, Journey mapping, CRM selection, CRM implementation. In 2019 I have written my CRM en customer experience management book 'succesful customer oriented business'.
Typical questions that customers are approaching me for:
* CRM selection and CRM implementation
* Customer experience strategy and customer / buyer journey
* Customer centric business coaching
More information:
* Website: edwinbest.org
* Management boek succesvol klantgericht ondernemen: https://edwinbest.org/the-best-crm-management-boek-succesvol-klantgericht-ondernemen/
* Masterclass customer centric business: https://edwinbest.org/masterclass-succes-in-customer-business/
Profile
* Acting on the cutting edge of Business and ICT, in depth Cx and CRM know how from both business and ICT point of view.
- ICT. Certified Agile Coach / Scrum master & Product owner. SAFeAgile. In depth know how modern CRM systems and technology.
- Business. MBA, Change Management skills, track record customer experience (CCXP certification pending exam.) Specialized in Customer Centric business and its related fields of Marketing, Sales and Services.
| Edwin Best | Points |
|---|---|
| Academic | 0 |
| Author | 60 |
| Influencer | 0 |
| Speaker | 0 |
| Entrepreneur | 0 |
| Total | 60 |
Points based upon Thinkers360 patent-pending algorithm.
Succesvol klantgericht ondernemen
Tags: CRM, Customer Experience
