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Kunal Mehta

Program Director at Tata Consultancy Services

MUMBAI, India

Kunal is a passionate Retail Technology professional with over 21 years of experience in Technology leadership roles having worked with leading organizations like Raymond, Trent Ltd., Trent Hypermarket, Reliance Retail and Nilkamal Plastics Ltd.

Kunal carries significant leadership and management experience in providing strategic direction on technology initiatives, enable business transformation that can deliver top-line impact, improve customer experience, implement Digital and Omni Channel IT strategy, IT outsourcing and Enterprise Architecture.
Kunal has done his management from NMIMS and Masters of Commerce from Mumbai University.
Kunal is an active member of the Retail Technology Committee of RAI (Retailers Association of India) and also enjoys writing articles for various publications and mentoring startups.

Available For: Advising, Authoring, Consulting, Influencing, Speaking
Travels From: Mumbai
Speaking Topics: Retail, Technology

Kunal Mehta Points
Academic 0
Author 16
Influencer 1
Speaker 22
Entrepreneur 0
Total 39

Points based upon Thinkers360 patent-pending algorithm.

Thought Leader Profile

Portfolio Mix

Company Information

Company Type: Company
Business Unit: Technology
Minimum Project Size: Undisclosed
Average Hourly Rate: Undisclosed
Number of Employees: Undisclosed
Company Founded Date: Undisclosed

Areas of Expertise

CRM 30.26
Customer Experience 30.34
Customer Loyalty 30.06
Digital Disruption 30.24
Digital Transformation 30.06
Emerging Technology 30.14
ERP 30.03
Innovation 30.03
Leadership 30.02
Retail 32.10
Startups

Industry Experience

Manufacturing
Retail

Publications

16 Article/Blogs
Continuous Customer Engagement - IMPERATIVE FOR CUSTOMER DELIGHT
CIOReview India
April 26, 2020
Insights on how the customers are forcing retailers to review their loyalty programs and how technology will lead this revolution.

See publication

Tags: CRM, Customer Experience

Continuous Customer Engagement - IMPERATIVE FOR CUSTOMER DELIGHT
CIOReview India
February 26, 2020
Insights on how the customers are forcing retailers to review their loyalty programs and how technology will lead this revolution.

See publication

Tags: Customer Loyalty

Leadership Lessons
CIO Dialogues
January 09, 2019
8 ways running made me a stronger, better leader

See publication

Tags: Leadership

CXO perspective on New age Retail technologies
Images Group
January 07, 2019
AI, ML, chatbots to gain more popularity in retail

See publication

Tags: Digital Disruption, Retail

Demystifying the World of Blockchain
CIO Review
May 01, 2018
Demystifying the world of Blockchain and its Impact on future technologies and businesses.

See publication

Tags: Blockchain, Emerging Technology, Retail

Retail CRM (Driving and Connecting Consumers and Retailers
CIO Review
February 01, 2018
A deep dive on how the Customer relationship with the retailers is changing and how important it is it to stay connected through integrated systems across all platforms.

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Tags: CRM, Customer Experience, Retail

How to use technologies to drive In-store strategies
CIO Review
October 01, 2017
An in-depth article on how technology can help retailers drive footfalls and increase sales.
An article for the CIOReview - CIO Elite Special issue

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Tags: Customer Experience, Digital Disruption, Retail

Importance of Technology in Textile Manufacturing and Supply Chain
CIO Review
July 01, 2017
CIO Review Special Textile and Apparel edition: Importance of Technology in Textile Manufacturing and Supply Chain.

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Tags: Business Strategy, Emerging Technology, Supply Chain

Make HR Technology Easy to use
CIO Review / CXO Insights
November 01, 2016
Use of HR Technologies in an Organization for Employee engagement

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Tags: Culture, Digital Transformation, Future of Work

How large retailers are leveraging cutting-edge technology to deliver world class services to customers
Tele.net /India Infrastructure Publishing
September 01, 2016
How large retail companies to understand how they are leveraging cutting-edge technology and challenges faced in order to deliver world class services to their customers

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Tags: Customer Experience, Emerging Technology, Retail

Indian Retail Dilemma and Challenges
Consultants Review
July 25, 2016
Indian Retail Dilemma and Challenges

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Tags: Business Strategy, Change Management, Retail

Future of Retail
Images Group
June 01, 2016
Future of Retail

See publication

Tags: Retail

Retail Technology Leaders envision the future of Retail
Images Group
June 01, 2016
Retail Technology Leaders envision the future of Retail

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Tags: Customer Experience, Digital Transformation, Retail

Technology Assisted communication between Manufacturers and Retailers
CIO Review magazine: Mining & Metals and Textiles & Apparels Special Issue
May 01, 2016
Technology Assisted communication between Manufacturers and Retailers to add value to business in ever increasing competition

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Tags: Business Strategy, ERP, Retail

Plot ROI for Unified Communication Implementation
CIO Review - Telecom Special
February 01, 2016
Plot ROI to deliver successful Unified Communication Implementation

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Tags: Culture, Future of Work, Innovation

Emerging Multichannel Customer Experiences in Grocery Retail
CIO Review (India Edition)
November 01, 2015
Emerging Multichannel Customer Experiences in Grocery Retail

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Tags: CRM, Customer Experience, Retail

1 Keynote
Reimagine Growth
https://clevertap.com/
June 29, 2020
Drive your engagement for customer advocacy and use omni-channel engagement, to achieve increased customer satisfaction.

See publication

Tags: Business Strategy, Customer Experience, Retail

1 Speaking Engagement
Importance of IT in his organization especially in the pandemic situation
CXOTV
July 22, 2020
Importance of IT in his organization especially in the pandemic situation

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Tags: Future of Work, Retail, Business Continuity

3 Webinars
Retail technology and the Big Reset
Retailers Association of India
July 17, 2020
How technology will help in the revival story post COVID19

See publication

Tags: Retail, Business Strategy, Business Continuity

Intelligent Chatbots
Transformance Forums
July 17, 2020
Use of chatbots in businesses.

See publication

Tags: Digital Disruption, Digital Transformation, Predictive Analytics

Rebuilding Customer Experience Strategy Post COVID-19
ET BrandEquity.com
June 24, 2020
Rebuilding Customer Experience Strategy Post COVID-19

See publication

Tags: CRM, Customer Experience, Retail

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5 Badges

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Kunal Mehta