
Decision Intelligence Architect specialising in Real-Time Interaction Management, Next Best Action, and operationalising AI/ML decisioning at enterprise scale. Built and scaled ENBD's RTIM program from zero to 200K+ weekly customer interactions across retail banking. Author of a peer-reviewed thesis on NBA decisioning in banking with 1,700+ downloads. Formerly CBA, NAB, Westpac, Suncorp, and Pega. Focused on turning model outputs into governed, explainable decisions that drive measurable business outcomes.
Available For: Advising, Consulting, Speaking
Travels From: Dubai, UAE
Speaking Topics: Real-Time Interaction Management, Next Best Action Decisioning, AI Operationalisation in Banking
| Razvan Codis | Points |
|---|---|
| Academic | 30 |
| Author | 3 |
| Influencer | 0 |
| Speaker | 0 |
| Entrepreneur | 0 |
| Total | 33 |
Points based upon Thinkers360 patent-pending algorithm.
Tags: Analytics, Customer Experience, Predictive Analytics
Tags: AI Ethics, Analytics, Customer Experience
Tags: Digital Transformation, IT Strategy, Marketing
Tags: AI, Analytics, Digital Transformation
Your Models Are Fine. Your Arbitration Layer Isn't.