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Behnam Behzadifar

CX & CRM Strategy Consultant at Mofid Securities

Tehran, Iran

- More than 16 years working reputation in fields of Marketing, Sales, CX, CRM implementation and project management in Enterprise companies like Aryahamrah Samaneh (Top vendor of MTN-Irancell), Fanava Group, Farmand, Mofid Securities and etc.
- Company representative in international projects and point of contact with foreign companies representatives like Hytrans sales area manager.
- Team building, team leading, and training all team members with a growth management plan for them.
- Multi Science and Skill expert in business analysis, team management, business process manegement, systems & methods, research and development and quality asurance, whom can present professional plans which guaranty the companies improvement.
- Marketing Management, Account Management specially in field of Oil, Gas and Petroleum.
Special study, survey and reputation on CRM implementation in Iranian Famouse companies. CRM Strategy and model Implementation in FMCG Companies.
*Also, you can study my notes and articles on W2P: yun.ir/y2ivqe
Email: behnam.behzadyfar@gmail.com

Behnam Behzadifar Points
Academic 0
Author 8
Influencer 0
Speaker 0
Entrepreneur 10
Total 18

Points based upon Thinkers360 patent-pending algorithm.

Thought Leader Profile

Portfolio Mix

Company Information

Company Type: Individual
Minimum Project Size: $1,000+
Average Hourly Rate: $300+
Number of Employees: 251-500
Company Founded Date: Undisclosed

Areas of Expertise

AI 30.01
Analytics
Business Continuity
Business Strategy
Change Management
CRM 30.30
CSR
Customer Experience 30.23
Customer Loyalty 30.70
Marketing
Predictive Analytics
Sales

Industry Experience

Consumer Products
Cross Industry
Financial Services & Banking
High Tech & Electronics
Higher Education & Research
Insurance
Oil & Gas
Professional Services
Telecommunications

Publications & Experience

8 Article/Blogs
The Generational Gap Costing Contact Centers First Contact Resolution
CMSWire
July 16, 2026
A widening generational gap between Gen Z agents and older customers is quietly dragging down First Contact Resolution.

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Tags: AI, Customer Experience, Customer Loyalty

B Voice of Customer Maturity Assessment Framework
Customerthink
February 26, 2026
In many organizations, Voice of Customer (VoC) is still treated as a basic activity limited to surveys and complaint handling. However, global reference models such as Forrester, Clearaction, and Gartner define VoC as a strategic and intelligent system. In this view, VoC is not just about collecting feedback, but about generating value through organizational learning. It enables insight-driven decision-making across the business. Ultimately, it supports continuous improvement of customer experience (CX).

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Tags: CRM, Customer Experience, Customer Loyalty

B Contact Center WFM Maturity Assessment Framework
Customer Think
February 19, 2026
Workforce Management (WFM) has become a critical competitive differentiator in modern contact centers, ensuring the right resources are available at the right time across multiple channels, skills, and operational constraints. However, despite widespread adoption of WFM tools, many organizations fail to achieve stable service levels, controlled staffing, or consistent execution. The root cause is rarely software itself, but rather weak governance, fragmented processes, poor integration, and misalignment between planning and operations.

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Tags: Customer Experience

The BFA Framework: Automating Customer Feedback Cycle
SSRN
January 07, 2026
The BFA Framework – Feedback Automation is an innovative and automated operating model for customer feedback management which is introduced by Behnam Behzadifar. Its goal is to increase response speed, improve accuracy, reduce the operational burden on teams, and establish a fully traceable, closed-loop feedback cycle. Many organizations face challenges such as fragmented data collection, delayed responses, human error, and a lack of complete follow up on corrective actions. The BFA Framework is an automated operating model for customer feedback management, aiming to increase speed, accuracy, and scalability within the Voice of Customer (VoC) cycle.

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Tags: Customer Experience, Customer Loyalty

The BFA Framework- Automating Customer Feedback Cycle
Import from medium.com
October 20, 2025
Model of automation for customer feedback managementIntroductionThe BFA Framework — Feedback Automation is an innovative and automated operating model for customer feedback management which is introduced by Behnam Behzadifar. Its goal is to increase response speed, improve accuracy, reduce the

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Tags: Customer Experience

The B Customers Feedback Loop (BFL)
Import from medium.com
October 20, 2025
A Data-Driven Framework for Strategic Customer Feedback ManagementIntroductionThis document presents a practical and implementable model for Customer Feedback Management (CFM), aiming to transform raw feedback into insight-driven actions. The key advantage of the proposed model is the precise combin

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Tags: Customer Experience

B Planning Framework: A Structured and Evidence-Based Model for Realistic Goal Setting
Import from medium.com
October 20, 2025
How to turn your wishes into a measurable, prioritized, and value-aligned plan for life and work.Introduction The Goal-Setting and Planning Framework, developed by Behnam Behzadifar. synthesizes extensive personal and professional experience into a structured, evidence-based methodology. The framew

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Tags: Customer Experience

The B Feedback Loop (BFL): A Data-Driven Framework for Strategic Customer Feedback Management
SSRN
September 29, 2025
This document presents a practical and implementable model for Customer Feedback Management (CFM), aiming to transform raw feedback into insight-driven actions. The key advantage of the proposed model is the precise combination of scientific classifications (Qualitative/Quantitative, Solicited/Unsolicited, Structured/Unstructured) with practical pathways for closed-loop resolution. Such a model guarantees that data is not merely recorded, but becomes analyzable, scalable, and consistently convertible into decision-making. This approach is validated by CXPA guidelines and ISO standards; CXPA recommends an aligned VoC planning and the creation of a robust CFM program, while ISO 10002/10004 provide standard frameworks for complaint management and satisfaction monitoring.

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Tags: Customer Experience

1 Executive
Co-Chairman of the Global Membership Committee
XMGlobal Collaborative
March 03, 2026
Leading membership growth and engagement initiatives across XMGlobal Collaborative, with a focus on building scalable participation frameworks, contribution-based membership models, and member success measurement systems.

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Tags: CRM, Customer Experience, Customer Loyalty

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