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James Parkin

Founder at Ellison Coast Limited

Newbury, United Kingdom

CX, CCaaS, AI Global Talent & Training Solutions - Host of The CC/CX Update - Founder of Ellison Coast - fastracx Product Director

Do you or your business operate in the contact centre or customer experience space?

Are you looking for more information regarding to talent acquisition and retention (local and global)?

Have you future proofed your entry level, expert level and executive level staffing, training and coaching?

Does your GTM strategy need help in a changing global ecosystem, does it account for AI?

My personal focus is the CCaaS, Customer Experience and AI technology markets covering all platforms including AWS, Genesys, MS, Cisco, Avaya, Vonage, Verint, NICE and many, many more! I work with a network of global market experts that when combined provide a unique suite of services to my clients answering all of the above.

Available For: Advising, Consulting, Speaking
Travels From: Newbury
Speaking Topics: Recruitment, leadership, talent retention

James Parkin	Points
Academic	0
Author	4
Influencer	175
Speaker	0
Entrepreneur	0
Total	179

Points based upon Thinkers360 patent-pending algorithm.

Thought Leader Profile

Portfolio Mix

Ellison Coast Limited

Founder

www.ellisoncoast.com

Company Type: Individual

Minimum Project Size: <$1,000

Average Hourly Rate: $100-$149

Number of Employees: 1-10

Company Founded Date: 2024

Areas of Expertise

AI 30.05

Business Strategy

Careers

Coaching

Culture

Customer Experience

Future of Work

Leadership

Management

Recruiting

Industry Experience

High Tech & Electronics

Hospitality

Professional Services

Telecommunications

Publications & Experience

1 Author Newsletter

The CC/CX Update - Volume 68
linkedin
May 08, 2025

The other factor driving this earlier than usual summer vibe is the discussion and movement in the CX recruitment market. There are BIG things coming on the horizon which is keeping conversations about the near future.

See publication

Tags: AI

1 Podcast

What's wrong with your channel partnerships?
Youtube
March 11, 2025

Howard Watson talks to me about how to change all that and get your partnerships working for you and your customers effectively. With 25 years in the CX and UCaaS industry he knows what he's talking about!

See publication

Tags: AI

2 Profiles

The CC/CX Update
LinkedIn
May 15, 2025

A LinkedIn newsletter that has been running for several years and has thousands of regular readers within the CX world

See publication

Tags: Careers, Customer Experience

The CC/CX Update YouTube Channel
YouTube
May 15, 2025

A collection of interviews with CX experts, careers advice and LinkedIn guides

See publication

Tags: Careers, Customer Experience, Recruiting

Blog

Opportunities

Events

1 Physical Event

Call & Contact Centre Expo

Location: London ExCel Date : November 19, 2025 - November 20, 2025 Organizer: ROAR B2B LIMITED

As always, I'll be attending the London based Call and Contact Centre Expo to catch up with my network from around Europe. If you want to discuss anything career or talent related then please get in touch and we'll book in time for a coffee.

See Event