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Petrica Vlad

Global AI Director at Teleperformance

Bucharest, Romania

Petric? Vlad - born in Bucharest on the 17th of June, 1999, is a distinguished figure in the digital transformation and artificial intelligence sphere. His profound impact on Fortune 500 companies globally, through roles such as Regional Transformation Manager, EMEA and Global GenAI Expert at Teleperformance, has established him as a pivotal force in advancing AI technologies within the corporate world.
With academic credentials from the University of "Valahia" of Targoviste and a Master’s Degree from the Bucharest University of Economic Studies, Petrica's journey is a testament to the power of education and the pursuit of excellence. His contributions have not only optimized customer experiences and streamlined business processes but also demonstrated remarkable ROI, showcasing his strategic prowess.
Petrica's influence extends beyond boardrooms and into international forums, where he has captivated audiences in Greece, Germany, and the UAE as a keynote speaker. His insights on innovation, leadership, and the technological future are both enlightening and inspiring.
Moreover, as a startup advisor, Petrica dedicates his extensive experience to nurturing emerging companies, guiding them towards sustainable growth and success. His debut book promises to encapsulate his vast knowledge and experiences, offering readers a unique perspective on navigating the complexities of the digital age.

Available For: Advising, Consulting, Speaking
Travels From: Bucharest, Romania
Speaking Topics: Artificial Intelligence

Petrica Vlad Points
Academic 0
Author 62
Influencer 7
Speaker 30
Entrepreneur 0
Total 99

Points based upon Thinkers360 patent-pending algorithm.

Thought Leader Profile

Portfolio Mix

Company Information

Company Type: Enterprise
Business Unit: AI
Theatre: Global
Minimum Project Size: $100,000+
Average Hourly Rate: $300+
Number of Employees: 100,000+
Company Founded Date: 1978

Areas of Expertise

AI 31.03
Analytics
Blockchain
Business Strategy
Customer Experience 30.29
Customer Loyalty
Design Thinking
Digital Transformation 30.15
Emerging Technology
Future of Work
Generative AI 36.14
Innovation 33.13
Lean Startup
Metaverse
Open Innovation
Personal Branding
RPA
Startups
Supply Chain

Industry Experience

Automotive
Consumer Products
Federal & Public Sector
Financial Services & Banking
Healthcare
High Tech & Electronics
Higher Education & Research
Hospitality
Insurance
Media
Professional Services
Retail
Telecommunications
Travel & Transportation
Utilities

Publications

2 Article/Blogs
Innovating Customer Experience with AI: Enhancing Satisfaction and Loyalty
LinkedIn
October 25, 2023
In today's fast-paced digital landscape, customers have come to expect personalized and seamless experiences from the companies they interact with. As a result, many Fortune 500 companies are turning to innovative technologies like Artificial Intelligence (AI) to transform their customer experiences, boost satisfaction levels, and foster long-term loyalty. This article delves into the various ways AI is driving customer-centric innovations and explores its impact on enhancing satisfaction and loyalty.

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Tags: Digital Transformation

Generative AI: Enabler of Workforce, Not Replacer of It
LinkedIn
June 12, 2023
In the age of digitization and technological disruption, companies face the challenge of staying relevant and competitive in an ever-changing world. Artificial intelligence (AI) has become a key enabler in accelerating innovation and business transformation, with a significant impact on the workforce. In this context, Generative AI-based technologies such as GPT-4 have gained ground in many industries, including the BPO (Business Process Outsourcing) industry, sparking an intense debate about the future of the human workforce.

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Tags: Digital Transformation

1 Book
Silicon Empathy: Inspiring a Digital Utopia through the Fusion of AI and Human Connection
Digitalize-d
April 01, 2024
"Silicon Empathy" delves into the potential of artificial intelligence to enhance human life by weaving empathy and understanding into its fabric, presenting a future where technology and humanity exist in harmony.

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Tags: AI, Generative AI, Innovation

3 Keynotes
Revolutionizing Customer Experiences: The Power of AI and Digital Transformation
VAP Group
April 18, 2024
Explores how cutting-edge AI and digital innovations are reshaping customer interactions and service delivery.

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Tags: Customer Experience, Generative AI, Innovation

Silicon Empathy at the Global Digital Transformation Summit in Berlin 2023
Eusacon
December 01, 2023

See publication

Tags: AI, Digital Transformation, Generative AI

Silicon Empathy at the Digital Business Transformation Conference in Athens 2023
Boussias
June 13, 2023

See publication

Tags: AI, Generative AI, Innovation

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