I am a Global Delivery and Program Leader with 18 years of industry experience specialising in strategic transformation, program management, and building high-performance organizations. With a fervor for creating exceptional client experiences, I currently lead a 260+ strong team, spearheading Global delivery, AI Product Strategy, P/L, Process Excellence, and Presales initiatives.
My journey spans multiple domains including SDLC, Change Management, Revenue Business Management, and Key Client Account Leadership. I pride myself on being a transformation maestro who combines ideation with execution, frequently pioneering strategic growth opportunities and tackling complex business and technology challenges head-on.
My unique strength lies in my ability to learn new businesses, take calculated risks, and consistently deliver sustainable results year after year.
I provide strategic leadership and transformation expertise across:
- Global Capability Centers (GCCs) development and optimization
- Technology vision alignment with client experiences
- Strategic transformation and change management
- Program and product management
- Team leadership and talent development
- Process excellence and operational efficiency
- Stakeholder engagement and client relationship management
My approach combines strategic thinking with practical execution, helping organizations achieve top-quartile client experiences (NPS), elevated associate engagement, and heightened profitability.
| Mrinmoy Paul | Points |
|---|---|
| Academic | 0 |
| Author | 3 |
| Influencer | 128 |
| Speaker | 0 |
| Entrepreneur | 0 |
| Total | 131 |
Points based upon Thinkers360 patent-pending algorithm.
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