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Christian Milaster
Founder & CEO at Ingenium Digital Health Advisors
Annapolis, United States
Christian Milaster optimizes Telehealth Services for health systems, health centers and clinics; and advises Digital Health startups and established Digital Health solution and service providers.
Christian is a Master Builder of Digital Health and Telehealth Programs and the Founder and President of Ingenium Digital Health Advisors, a boutique consultancy focused on enabling the effective delivery of extraordinary care.
Born, raised, and educated as an Engineer in Germany, Christian started his career at IBM Global Services before joining the Mayo Clinic in Minnesota, where he worked for 12 years in various roles before launching Ingenium 10 years ago in 2012.
Available For: Advising, Authoring, Consulting, Speaking Travels From: Annapolis, MD, USA
Speaking Topics: digital health, virtual care, telehealth
Christian Milaster
Points
Academic
0
Author
30
Influencer
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Speaker
13
Entrepreneur
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43
Points based upon Thinkers360 patent-pending algorithm.
5 Reasons Why Your Clinicians (Still) Don’t Like Telehealth
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March 04, 2025
Despite the accelerated adoption of telehealth during the COVID-19 pandemic, many clinicians — especially in community health centers, rural health clinics, or smaller rural health systems — continue to resist to use virtual care to improve access and continuity of care. While some clinicians ha
Tags: Digital Transformation, Health and Wellness, Leadership
The Future of AI in Healthcare: A Transformational Shift
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February 25, 2025
With the rapid advancements in generative AI over the past two years, Artificial intelligence (AI) is no longer a futuristic concept in healthcare — it’s a rapidly evolving force that is set to reshape patient care, clinical workflows, and provider-patient interactions. To cut to the chase: One
Tags: Digital Transformation, Health and Wellness, Leadership
Optimizing Telebehavioral Health Performance
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February 18, 2025
At the core, any optimization of behavioral health starts with a look at opportunities to increase capacity and subsequently the utilization of that capacity. With growing behavioral health clinician shortages, each appointment slot potentially represents a critical lifeline for a patient in need. T
Tags: Digital Transformation, Health and Wellness, Leadership
Aligning Clinician and Patient Telehealth Expectations
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February 11, 2025
Telehealth has experienced a meteoric rise in adoption over the past few years, driven largely by necessity during the pandemic. Patients, having experienced the convenience of virtual care, have increasingly expressed a preference for telehealth services. However, despite this enthusiasm, many heal
Tags: Digital Transformation, Health and Wellness, Leadership
Bridging Healthcare Gaps: Telemedicine in Modern Hospitals
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February 04, 2025
In the face of mounting challenges, telemedicine has emerged as a transformative force in healthcare, particularly for rural hospitals. During a recent Telehealth T-Time talk titled "Bridging Healthcare Gaps: The Role of Telemedicine in Modern Hospitals," Dr. Vimarsh Raina provided an overview of a
Tags: Digital Transformation, Health and Wellness, Leadership
Payment Parity: Should Virtual Care Cost Less?
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January 28, 2025
In last week’s Telehealth Tuesday, I tackled the myth that telehealth drives up healthcare costs, showing how expanded access doesn’t necessarily mean higher spending. This week, let’s explore another common misconception oftentimes perpetuated by politicians: We should be able to pay less for
Tags: Digital Transformation, Health and Wellness, Leadership
Does Telehealth Really Drive Up Costs
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January 21, 2025
Last week, at the January 2025 Telehealth T-Time, Chris Adamec, Executive Director of the Alliance for Connected Care, shared a list of common perceptions that policymakers are currently holding about telehealth. One of the most striking of these was the following: “This model is great, but helpin
Tags: Digital Transformation, Health and Wellness, Leadership
The Future of Healthcare Delivery: Telehealth
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January 14, 2025
As 2024 was nearing its end, a group of Telehealth Enthusiasts got together as part of the December Telehealth T-Time meeting to design the future of healthcare delivery. Kicking off the gathering was the keynote "Re-Designing Primary Care” presented by Telehealth Visionary Dr. Lyle Berkowitz, who
Tags: Digital Transformation, Health and Wellness, Leadership
A Virtual Conversation with a Telehealth Denier
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January 07, 2025
While one Ebenezer Scrooge had animated conversations with three ghosts, I envisioned over the holidays what it would be like to have a spirited debate with a fictional yet vocal telehealth skeptic, whom I’ll affectionately refer to as "The Telehealth Denier." In my envisioned passionate but cordi
Tags: Digital Transformation, Health and Wellness, Leadership
Best of Telehealth Tuesday 2024
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December 31, 2024
Happy 2025! As we close out 2024, I’m excited to share this special “Best Of” Telehealth Tuesdays edition, highlighting the most popular and impactful articles from the past year. Whether you’re new to telehealth or a seasoned professional, there’s something here for everyone. Feel free to
Tags: Digital Transformation, Health and Wellness, Leadership
Telehealth in Libraries: Read a Book, See a Doc
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May 28, 2024
During this spring’s telehealth conference season (held by MATRC, NRTRC, gpTRAC, and ATA) I have heard about multiple initiatives to bring access to care through booths and Telehealth Access Points in libraries. In addition to the Delaware library system’s “Get Connected” initiative, I learn
Tags: Digital Transformation, Health and Wellness, Leadership
The Problem in Healthcare Is Not the Lack of Innovation
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May 23, 2024
The problem in healthcare is not the lack of innovation. The problem in healthcare is the ineptitude of healthcare leaders and digital health vendors to create a meaningful, sustainable adoption of innovative services and solutions. The problem is their failure to effectively manage change, especial
Tags: Digital Transformation, Health and Wellness, Leadership
Telehealth 2024: Divergence
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May 14, 2024
The repetitive expansion and contraction is a universal pattern of life. It’s a pattern I enjoy finding (and try to accept, especially the contraction part) in my personal and professional life. Spring and Summer bring abundance of life, followed by Fall and Winter bringing withering and quiet. Ou
Tags: Digital Transformation, Health and Wellness, Leadership
Big Business’ Telehealth Experiment On the American Patient
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May 07, 2024
The notion that “Access to Care is a Human Right” is one I can very much wrap my mind around and throw my support behind. In Germany, where I was born and grew up, there is neither Universal Care nor Socialized Medicine. Rather, there are three key mandates: everybody has health insurance, the i
Tags: Digital Transformation, Health and Wellness, Leadership
Why Physicians Don’t Like Being on Camera
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April 30, 2024
Over four years post-pandemic it feels almost antiquated to refer back to the Covid-19 health crisis of 2020-2022, but it was a turning point for many people and also for telehealth.Prior to Covid, telehealth did have strong support by many in healthcare, but it was still very much a very small grou
Tags: Digital Transformation, Health and Wellness, Leadership
Improving Clinician Satisfaction through Telehealth
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April 23, 2024
When treated as a clinical tool, correctly implemented, and properly supported, Telehealth is a valuable tool for improving the satisfaction of physicians and the entire care team. In this week’s edition of Telehealth Tuesday I describe three ways how telehealth can be leveraged to improve clinici
Tags: Digital Transformation, Health and Wellness, Leadership
Making Telemedicine Enjoyable for Physicians
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April 16, 2024
Are your physicians fully embracing telemedicine as an acceptable care delivery modality? Are you, as a clinician, fully comfortable with telemedicine? If not, read on. I may have a diagnosis and treatment plan that can lead to physicians enjoying telemedicine to deliver extraordinary care. And no,
Tags: Digital Transformation, Health and Wellness, Leadership
Setting the Telehealth Keystone: Clinician Engagement
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April 09, 2024
In the mid 2000s I designed and built a highly energy-efficient home in Minnesota that had no furnace and was off-the-grid, off-the well. The house’s two sole sources of heat were a passive solar design (soaking up that sunshine and storing it in the slate tile floor) and a masonry stove. The maso
Tags: Digital Transformation, Health and Wellness, Leadership
The Virtual Care Bill of Patients’ Rights
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April 02, 2024
When I first entered healthcare in the year 2000, I did so in the hallowed halls of the Mayo Clinic, where the spirits of the Mayo brothers, Will and Charlie, and their father, William Worrall, where still setting the tone: “The needs of the patients are the only needs to be considered”, transla
Tags: Digital Transformation, Health and Wellness, Leadership
Tech-Enabled Care Model for the Community Health Center of the Future
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March 26, 2024
While Community Health Centers have long used technology, mostly for managing operations and the revenue cycle, many CHCs are only just now beginning to employ more “modern” technologies such as data analytics and, mostly fueled by the Covid-19 health crisis, video visits. Many health centers al
Tags: Digital Transformation, Health and Wellness, Leadership
Traditional Healthcare Needs a Paradigm Shift
Ingenium Telehealth Tuesday
August 22, 2023
Given the pressure by retail stores to offer competing services and cherry pick the most profitable patients, what is a clinic or hospital to do about it? This article provides some insights.
Tags: Change Management, Customer Experience, Health and Wellness
Virtual Care: From Strategy to Action to Results
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August 15, 2023
This week's edition of Telehealth Tuesday is a guest post by my long-term collaborator and business partner Kathy Letendre. Her bi-weekly newsletter, Excellence Inspirations, is a treat for all existing and aspiring leaders. If you are interested in inspiring excellence, I urge you to subscribe. Whe
3 Tactics for Sustainable Virtual Care
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August 08, 2023
By now it's obvious to everyone that virtual care is here to stay. It offers demonstrable benefits in terms of convenient access to care leading to increased continuity of care which can result in improved outcomes and lower cost of care. Given the plethora of competition to traditional healthcare d
Increasing Provider Capacity through Virtual Care
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August 01, 2023
Author’s note: Today’s article marks the 200th edition of Telehealth Tuesday. Launched well before Covid in 2018, Telehealth Tuesday has helped me to capture the many lessons we’ve learned in helping organizations to launch, optimize, or grow their telehealth services across dozens of organiza
Telehealth Creates Strategic Success
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July 25, 2023
Over the past week’s I’ve been writing a lot about the what, the how, and the why of measuring the performance of your telehealth services. Today’s column presents another argument as to why measuring telehealth performance is important: because telehealth is a tool that creates strategic succ
Creating a Superb Virtual Care Experience for Patients and Providers
Thriving Together Virtual Care Conference 2023
September 18, 2023
As the world's most beloved companies demonstrate daily, creating great experiences for customers and staff alike are key to financial success and growth. This is certainly true for healthcare, where patients prefer convenience-optimized virtual care services over time consuming clinic visits. But many clinicians, marred by a poor telehealth experience during the Covid-19 public health emergency, are hesitant to fully embrace virtual care.
With Virtual Care undoubtedly being "here to stay", this talk will provide insights on what digital health leaders and believers can do to create a superb virtual care service experience for providers and patients alike. From change management to strategy, from workflow optimization to tech checks, and from training to support — world-class virtual care is within reach for any committed health system, health center, or clinic.
Tags: Customer Experience, Leadership, Health and Wellness
1 Speaking Engagement
Getting started with RPM: People, Process, and Technology
Thriving Together Virtual Care Conference 2023
September 18, 2023
The effective management of chronic diseases is at the core of population health programs and value based care arrangements. To help patients manage their chronic conditions, one highly effective tool is Remote Physiological Monitoring (RPM). This presentation will provide pragmatic guidance on
• developing your RPM strategy
• using RPM for chronic care management (CCM)
• using RPM to reduce avoidable utilization (e.g., readmissions)
• the people and processes of RPM
• RPM technology options
• reimbursement for RPM and CCM
Join Thinkers360 for free! Are you a Reader/Writer, Thought Leader/Influencer (looking to increase your earnings), or an Enterprise User (looking to work with experts)?
Traditional Healthcare Needs a Paradigm Shift
Creating a Superb Virtual Care Experience for Patients and Providers
Getting started with RPM: People, Process, and Technology
5 Reasons Why Your Clinicians (Still) Don’t Like Telehealth
