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William Eggers

Executive Director, Deloitte Center for Government Insights at Deloitte

Charlotte, United States

William D. Eggers is the Executive Director of Deloitte’s Center for Government Insights where he is responsible for the firm’s public sector thought leadership.

He is the author of numerous books. His new book, Bridgebuilders: How Government Can Transcend Boundaries to Solve Big Problems (Harvard Review Business Press (2023), shows how governments at all levels can more effectively tackle society’s toughest challenges by collaborating with bridgebuilders who bring together different parts of government and tap into other sectors of society.

His other books include: Delivering on Digital, The Solution Revolution, named to ten best-book-of-the-year lists, The Washington Post best seller If We Can Put a Man on the Moon, The Public Innovator’s Playbook, and Governing by Network (2004), the winner of the Louis Brownlow book award, which recognizes outstanding contributions in the field of public administration. He coined the term Government 2.0 in a book by the same name. His books have won numerous other national best-book awards.

He also serves as a fellow at the National Academy of Public Administration, a governance futures council member at the World Economic Forum, an advisory board member at What Works Cities and chairs the Leadership Council for New America.

His commentary has appeared in dozens of major media outlets including the New York Times, Wall Street Journal, the Washington Post and The Guardian. He can be reached at weggers@deloitte.com or on twitter @wdeggers.

William Eggers Points
Academic 0
Author 325
Influencer 181
Speaker 1
Entrepreneur 20
Total 527

Points based upon Thinkers360 patent-pending algorithm.

Thought Leader Profile

Portfolio Mix

Company Information

Company Type:
Minimum Project Size: N/A
Average Hourly Rate: N/A
Number of Employees: N/A
Company Founded Date: Undisclosed

Areas of Expertise

Agile 30.03
AI 30.04
Big Data
Business Strategy 38.57
Change Management
Climate Change 30.22
Cloud 30.20
CSR
Culture
Customer Experience 30.01
Design Thinking
Digital Transformation 31.60
Ecosystems
Emerging Technology 30.10
Future of Work
Generative AI
GovTech 50.52
HR
Innovation 30.03
Leadership 34.20
Management
Open Innovation
Procurement 30.03
Project Management
Public Relations 30.88
Smart Cities
Supply Chain
Sustainability 30.07

Industry Experience

Federal & Public Sector
Higher Education & Research
Professional Services

Publications & Experience

13 Article/Blogs
When cyber capability becomes abundant: Rethinking government cyber resilience
Deloitte
September 03, 2026
For decades, sophisticated cyber operations were constrained by scarce human expertise. Whether discovering vulnerabilities, developing exploitation techniques, or responding to incidents, many cyber activities depended on specialized talent that was expensive and relatively limited.

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Tags: Business Strategy, GovTech, Leadership

The state leadership playbook
Deloitte
July 06, 2026
In 2026, state governments are facing a number of key issues. From affordability to economic growth, from new demands in delivering human services to the rise of artificial intelligence, state governments are facing both significant challenges and new opportunities.

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Tags: Business Strategy, GovTech, Leadership

Infinite innovation: Building self-improving systems in government
Deloitte
May 28, 2026
For decades, government innovation has followed a familiar rhythm. Agencies identify problems through stakeholder interviews, surveys, or periodic program reviews. Teams convene workshops or scout commercial technologies to generate ideas. Promising concepts are piloted and, if successful, implemented more broadly.

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Tags: Business Strategy, GovTech, Leadership

Scaling the public sector’s human edge: Making human-AI collaboration work
Deloitte
March 30, 2026
AI creates the greatest value when organizations intentionally design how humans and machines work together. The difference between additive (humans + machines) and multiplicative (humans × machines) collaboration lies in whether AI merely assists or actively amplifies human capability.

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Tags: AI, GovTech, Leadership

Urban Rethink: How Cities Can Tackle Climate Change
LinkedIn
January 03, 2024
Our latest article in the The Wall Street Journal, based on a survey of 200 city leaders and 2,000 citizens globally, explores what cities are doing across the world to tackle hashtag#climatechange. City leaders indicate they intend to improve environmental resilience primarily in areas of pollution, flooding, and water scarcity. The findings suggest that a multisectoral approach toward climate change may be critical to driving impact, with many city leaders saying they are already prioritizing hashtag#partnerships to drive sustainable mobility, procurement, energy usage, and emissions tracking

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Tags: GovTech, Leadership, Procurement

The AI regulations that aren’t being talked about
Deloitte Center for Government Insights
November 10, 2023
Patterns in AI policies can expose new opportunities for governments to steer AI’s development

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Tags: AI

Government Can’t Be Agile? Don’t Tell Pennsylvania’s Bridge-Fixers.
Governing
August 08, 2023
The state brought together a remarkable coalition and waived red tape to get traffic on I-95 moving again just 12 days after a bridge collapsed. That kind of focus on results, not procedures, can help restore trust in government.

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Tags: GovTech, Agile

Effective Accountability Requires Instilling a Public Spirit Into Private Operations
LinkedIn
May 23, 2023
We wrote this book to help people expand their vision of what government can and should do to solve today’s problems and, importantly, how to bridge gaps between agencies; levels of government; social service agencies and police departments; public and private, and nonprofit organizations; and even between nations.

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Tags: GovTech, Leadership, Business Strategy

Government job of the future: Criminal Redirection Officer
Linkedln
January 30, 2019
When it comes to the future of government work, there are opportunities as well as threats that come with technological advances, changing demographics, and growing talent markets. And while it may be unsettling that many job titles now begin with the word “robot,” we have the opportunity to work collaboratively with enabling technologies and artificial intelligence and extend the capabilities of the workforce of the future.

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Tags: Business Strategy, Leadership, GovTech

Government job of the future: Child Aid Coordinator
Linkedln
January 18, 2019
What will government work look like in 2025 and beyond? This can be an unsettling topic, given how artificial intelligence continues to seep into even the most mundane aspects of life and our reliance on technology deepens. However, in this time of shifting work cultures and technological advancements, government agency leaders and employees should seize the opportunities for collaborative work between machines and robots. Instead of passively waiting for change to take place, they can play an active role in shaping work and jobs of the future to enable humans and machines to not just co-operate, but thrive.

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Tags: Business Strategy, Leadership, GovTech

Gamifying Sustainability
Linkedin
February 17, 2015
In 2001, graduate students from Arizona State University and California State University San Marcos conducted an experiment designed to persuade households to use less energy. They tested four messages to determine which had the biggest impact on reducing energy use: save money, save the planet, be a good citizen or your neighbors are doing better than you in saving energy.

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Tags: Climate Change, Sustainability

Urban environmental innovation
Linkedin
February 04, 2015
It’s been more than five years since the world’s population shifted enough that more than half of all people now live in cities. This concentration of people in urban areas requires that we develop strategies for making cities more sustainable, resilient and innovative, and that’s what we see happening between now and 2020.

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Tags: Innovation

Customer Centricity and the Future of Human Services
Linkedin
January 26, 2015
Everyone may be equal in the eyes of government, but that does not mean everyone is the same. One of the great weaknesses in human services over the past century is that they have operated with a mass-production, one-size-fits-all approach. In many circumstances, that is no longer necessary or appropriate.

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Tags: Customer Experience, Digital Transformation

5 Books
Bridgebuilders: How Government Can Transcend Boundaries to Solve Big Problems
Harvard Business Review Press
May 23, 2023
As William D. Eggers, executive director of Deloitte's Center for Government Insights, and Donald F. Kettl, public management scholar, show in this indispensable book, we need a government of bridgebuilders who collaborate with partners—inside and outside government—to get the job done. These leaders manage horizontally instead of vertically; they see their role as connectors; and they identify which players have the assets needed to solve the unprecedented problems at hand.

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Tags: GovTech, Leadership, Business Strategy

The Public Innovator's Playbook: Nurturing Bold Ideas in Government
Amazon
March 25, 2019
More than ever, today's fragile global economy requires governments to construct a culture around innovation, one that's capable of envisioning and improving the future. For innovation to take root it needs to become more than an isolated project or special program.
To this end, this book offers a systemic and systematic view of processes, strategies and structures that could turn public sector organizations into serial innovators. Dozens of examples and case studies collectively suggest that innovation can become more than a one-off response for governments. The Public Innovator's Playbook demystifies the search for the next big thing in three sections:

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Tags: Digital Transformation, GovTech, Business Strategy

Delivering on Digital: The Innovators and Technologies That Are Transforming Government
RosettaBooks
June 07, 2016
William D. Eggers, author of nine books and a leading authority on government reform, knows how we can use tech-savvy teams, strong leadership, and innovative practices to reduce the risks and truly achieve a digitally transformed government.

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Tags: Digital Transformation, GovTech, Leadership

The Solution Revolution: How Business, Government, and Social Enterprises Are Teaming Up to Solve Society's Toughest Problems
Harvard Business Review Press
September 17, 2013
World hunger. Climate change. Crumbling infrastructure. It’s clear that in today’s era of fiscal constraints and political gridlock, we can no longer turn to government alone to tackle these and other towering social problems. What’s required is a new, more collaborative and productive economic system. The Solution Revolution brings hope—revealing just such a burgeoning new economy where players from across the spectrum of business, government, philanthropy, and social enterprise converge to solve big problems and create public value.

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Tags: GovTech, Leadership, Business Strategy

If We Can Put a Man on the Moon: Getting Big Things Done in Government
Harvard Business Review Press
November 16, 2009
We need more successes like these to reclaim government's legacy of competence. In If We Can Put a Man on the Moon, William Eggers and John O'Leary explain how to do it. The key? Understand-and avoid-the common pitfalls that trip up public-sector leaders during the journey from idea to results.

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Tags: GovTech, Leadership, Business Strategy

2 Executives
Director, Public Sector Research
Deloitte
September 02, 2002
I lead the public sector research program for Deloitte. In this position I have authored numerous studies and books on transforming government including: The Solution Revolution: How Business, Government and Social Enterprises are Teaming up to Solve Our Toughest Problems (Harvard Business Press 2013), If We Can Put a Man on the Moon: Getting Big Things Done in Government (Harvard Business Press, 2009), Public Innovator's Playbook (Deloitte Research 2008), States of Transition: Tackling Government’s Toughest Policy and Management Challenges

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Tags: Public Relations

Director, Texas Performance Review
Texas Comptroller of Public Accounts
April 01, 1998
The Texas Comptroller of Public Accounts manages funds for the world’s 8th largest economy, processes millions of paper and electronic tax returns each year and continually searches for innovative solutions to streamline operations at one of Texas’ largest state agencies

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Tags: Business Strategy, GovTech, Leadership

5 Media Interviews
Around the world, governments are adapting to sustained pressure and not waiting for stability to return
Federal News Network
May 04, 2026
Drawing on experiences from governments across the globe, a new trends report focuses less on prediction and more on how public institutions respond when resources are tight and systems are under strain. We’ll talk about what those shared lessons suggest for decision‑making ahead with the executive director of the Center for Government Insights at Deloitte, Bill Eggers.

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Tags: Business Strategy, GovTech, Leadership

How collaborative leadership can create solutions to big global issues on government’s future frontiers
Deloitte
September 21, 2023
Good things happen when people work together. In the first episode of a brand-new podcast series from Deloitte, Government's Future Frontiers explore the concept of Bridge builders: this incredible folk who spark collaboration, break barriers and forge connections to find solutions to some of the biggest challenges we face today.

Bill Eggers, CEO from Deloitte's Center For Government Insights is joined by fellow author of the recent book, Bridge Builders, as they challenge conventional wisdom and look at different ways of problem solving.

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Tags: GovTech, Leadership

Cloud efficiency and bridge building with Rahul Ponnala, Mike Fuller, William Eggers, & Donald Kettl
YouTube
August 18, 2023
This week on DisrupTV episode 333, we interviewed Rahul Ponnala, Co-founder and CEO of Granica, Mike Fuller, CTO at the FinOps Foundation and William Eggers and Donald Kettl, Authors of Bridgebuilders.

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Tags: Leadership, Business Strategy, Cloud, Cloud

How Government Can Transcend Boundaries to Solve Big Problems — ICYMI
GovTech
August 11, 2023
Deloitte’s William Eggers discusses the “bridgebuilder” approach to government leadership — solving problems through collaboration with partners both inside and outside of the public sector.

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Tags: GovTech, Leadership

Bridgebuilders – How Government Can Transcend Boundaries to Solve Big Problems
Fed Talk
June 23, 2023
Public sector leaders face a variety of challenges due to the current political and social climate. At a time when polarization is high, bridgebuilding can be hard. Authors Don Kettle and William Eggers are here to help. Kettle and Eggers’ latest book Bridgebuilders: How Government Can Transcend Boundaries to Solve Big Problems, provides a new model for transforming the public sector and getting things done.

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Tags: GovTech, Leadership, Business Strategy

1 Panel
Cloud efficiency and bridge building with Rahul Ponnala, Mike Fuller, William Eggers, & Donald Kettl
Constellation Research
August 18, 2023
his week on DisrupTV episode 333, we interviewed Rahul Ponnala, Co-founder and CEO of Granica, Mike Fuller, CTO at the FinOps Foundation and William Eggers and Donald Kettl, Authors of Bridgebuilders.

We discussed cloud efficiency, FinOps, six principles of collaboration, maximizing cloud efficiency in Fortune 2000, bridge building in government reform, the 2024 Top 50 bridge builders, The Problem Solvers Caucus and much more.

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Tags: AI, Cloud, Climate Change

3 Podcasts
How AI can help cities improve mobility planning
Deloitte
July 30, 2026
Welcome to Government’s Future Frontiers—the podcast that asks questions today to help create tomorrow. In today’s conversation, host Bill Eggers, executive director of the Deloitte Center for Government Insights, is joined by Willa Ng, a mobility expert with experience in both government and private sectors and currently working at Google, as they discuss how AI and geospatial tools could help cities make transportation planning more inclusive, informed, and responsive.

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Tags: Business Strategy, GovTech, Leadership

How AI in government can turn city data into better services
Deloitte
July 23, 2026
This is Government’s Future Frontiers, the podcast from Deloitte that asks questions today to help create tomorrow. I’m Bill Eggers, executive director of Deloitte’s Center for Government Insights, and in this episode, I’m sitting down with former Indianapolis Mayor Stephen Goldsmith—he’s now the Derek Bok Professor of Urban Policy at the Harvard Kennedy School and director of the Bloomberg Center for Cities’ Data-Smart Cities Solutions program.

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Tags: Business Strategy, GovTech, Leadership

How data centers are evolving to shape the future of digital government
Deloitte
May 26, 2026
On this episode of Government’s Future Frontiers, host Bill Eggers, executive director of Deloitte’s Center for Government Insights, joins Charbel Aoun, Nvidia’s Smart Spaces and local government leader for EMEA, to discuss why data centers are becoming “the invisible backbone of the digital age.”

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Tags: Business Strategy, GovTech, Leadership

1 Whitepaper
Government Trends 2026: The future of government is now
Deloitte Center for Government Insights
March 30, 2026
Governments are entering a transformative period of redesign—not another modernization or digitization cycle.

By William D. Eggers, Beth McGrath, Jennifer J. Walcott
8-min read
30 March 2026

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Tags: Digital Transformation, Emerging Technology, GovTech

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