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Martin Tyler-Bennett FCIM

Owner CEO at The Customer Advocacy Group

United kingdon, United Kingdom

An Executive Thought Leader, CXO and ‘C level’ advisor.
Architect of the first Airline, Airport, Travel & Transportation Loyalty Marketing Programs.
Formulated the first Loyalty Marketing Services Company in Europe (Carlson Marketing Group).
Experienced practitioner in CX Customer Engagement principles & practices in the identification of customer value and identification of Brand Advocacy by the deployment of deeper customer engagement strategies and disruptive technologies.
Embracing disruptive technologies by deploying CX Strategy, Digital Innovation, Customer Experience Engagement Practices & Principles at the point of service.

Results led Strategic Business Thinker | Futurist | Innovator | Value Creation Coach | Digital & IX Strategist | Focus Industries: Airlines, Airports, Travel & Transportation, Retail, FMCG, SCM & Logistics |

Available For: Consulting, Influencing, Speaking
Travels From: London
Speaking Topics: Customer Loyalty, Customer Experience Digital, Value Base Strategies for sales

Martin Tyler-Bennett FCIMPoints
Academic20
Author1
Influencer4
Speaker20
Entrepreneur20
Total65

Points based upon Thinkers360 patent-pending algorithm.

Thought Leader Profile

Portfolio Mix

Company Information

Company Type: Company
Business Unit: Market Services
Theatre: Global
Media Experience: 20years+
Last Media Interview: 04/18/2019

Areas of Expertise

Agile
AI
Analytics
Autonomous Vehicles
Big Data
Blockchain
Business Strategy 30.91
Change Management
CRM
Customer Experience 30.06
Design Thinking 31.03
Digital Disruption 30.48
Digital Transformation 30.35
Emerging Technology
Entrepreneurship
Innovation
IoT
Leadership
Management
Marketing 31.89
Mobility
Open Innovation
Predictive Analytics
Retail
Sales 30.22
Social
Startups
Supply Chain
Customer Loyalty 30.79

Industry Experience

Aerospace & Defense
Automotive
Consumer Products
Hospitality
Media
Other
Professional Services
Retail
Travel & Transportation
Utilities

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Publications

1 Academic Fellow / Scholar
Fellow Chartered Institute of Marketing
Chartered Institute of Marketing
August 05, 2002
Chartered Institute of Marketing - Fellow

See publication

Tags: Marketing

1 Advisory Board Membership
Executive Advisor
Aquilla Inc
August 07, 2018
Executive Advisor to the Board

See publication

Tags: Business Strategy

1 Article/Blog
martintylerbennett.com
Wordpress
May 08, 2019
My Blog; Innovation | Technology | Leadership & Executive Vision |

See publication

Tags: Customer Experience, Digital Transformation, Sales

2 Keynotes
Digital World
IBM
May 02, 2017
Transformation methodology in the Digital Space

See publication

Tags: Digital Disruption

Airline Loyalty Marketing MEA
IBM Global business Services
May 02, 2017
Workshops and events for Airlines in the UAE

See publication

Tags: Design Thinking, Digital Transformation, Customer Loyalty

Blog

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Martin Tyler-Bennett FCIM