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Jyo Shukla

Sydney, Australia

Award-winning SaaS leader and author of the book "Customer success mindset". I have spent most of my career helping start-ups and enterprises across the globe build scalable, meaningful customer journeys and reap commercial benefits out of their customer-centric approach.

I am also an active mentor and volunteer for organisations supporting the professional development of migrant women in Australia, as well as diversity and inclusion in the workplace.

Jyo Shukla	Points
Academic	0
Author	60
Influencer	26
Speaker	0
Entrepreneur	0
Total	86

Points based upon Thinkers360 patent-pending algorithm.

Thought Leader Profile

Portfolio Mix

Areas of Expertise

Customer Experience 30.86

Customer Loyalty 33.41

Digital Transformation 30.77

Industry Experience

Publications

1 Book

Customer Success Mindset: Building Customer-Centricity into the DNA of your Growth Strategy
Red Raven Books
May 18, 2022

Unlock unlimited growth potential for your business using your biggest advocates: your customers. Being a truly customer-centric organization goes beyond just having a customer success function. This book talks about some strategies that will help you adopt a company-wide customer-first mindset to fuel your growth.

See publication

Tags: Customer Experience, Digital Transformation, Customer Loyalty