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Oliver Banks
Transformation Director at OB&Co
London, United Kingdom
Oliver Banks is an expert consultant working with senior leaders to transform retail businesses and operations. One of the most influential voices in retail, Oliver is author of 'Driving Retail Transformation: How to Navigate Disruption & Change' a LinkedIn Top Voice, host of the Retail Transformation Show podcast and keynote speaker, and advises on navigating transformation and the ever-evolving world of retail.
Oliver Banks
Points
Academic
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Author
962
Influencer
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Entrepreneur
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969
Points based upon Thinkers360 patent-pending algorithm.
Agile data can leap silo barriers
Software AG
January 17, 2022
Learn why supply chain visibility is critical in the retail industry, and how retailers can leap the single biggest technology challenge – siloed data.
Tags: Business Strategy, Digital Transformation, Retail
1 Book
Driving Retail Transformation: How to Navigate Disruption and Change
Practical Inspiration Publishing
March 05, 2024
Driving Retail Transformation: How to Navigate Disruption and Change shows senior retailers how to deliver their strategy. It's based on the experience of one of the retail industry's most influential voices, and the flexible framework and practical tools help leaders and organizations evolve for customers, colleagues and shareholders. More information at DrivingRetailTransformation.com
Tags: Change Management, Digital Transformation, Retail
2 Influencer Awards
Top 100 Retail Technology Influencer 2024
Retail Technology Innovation Hub
April 22, 2024
Retail Technology Innovation Hub (RTIH) capture the world's top 100 retail technology influencers. Oliver Banks has been continually recognised as one of the most influential voices in the sector and has featured in the list since the inception of the list in 2021.
RETHINK Retail Top Retail Expert 2024
RETHINK Retail
January 09, 2024
RETHINK Retail capture the world's top retail influencers and experts. Oliver Banks has been continually recognised as one of the most influential and among the top retail experts in the world. He's featured in the list since the inception of the list in 2021.
Will enterprises soon keep their best gen AI use cases under wraps?
CIO.com
April 17, 2024
While organizations from virtually every industry have publicly disclosed the ways they use generative AI to produce measurable benefits, they might not be so forthcoming in the future.
300: Reflections And Evolutions
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June 24, 2024
There have been huge industry developments since the Retail Transformation Show podcast launched back in 2018. In this episode, the host, Oliver Banks shares his experiences of setting up the podcast and four key learnings from 300 episodes. He also reveals an exciting development to help keep you i
Tags: Customer Experience, Digital Transformation, Retail
299: Why Simplifying Is Hard (And How To Approach It)
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June 17, 2024
Operational simplification is a goal for many businesses. But simplification projects are not necessarily simple by themselves. There can be big implications and it's easy for the customer of the change to reject the new initiative altogether. Join Oliver Banks and discover the challenges of simplif
Tags: Customer Experience, Digital Transformation, Retail
298: Flagship Stores: Strategic Play Or Vanity Project
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June 10, 2024
Flagship stores are incredible shops - the epitome of excellence and offering customers a fantastic shopping experience. But they can be excessively lavish and hugely costly with no expense spared in a bid to worship the brand. In this episode, join Oliver Banks and consider if flagships are a viabl
Tags: Customer Experience, Digital Transformation, Retail
297: The Great Workplace Debate - WFH vs RTO
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June 03, 2024
In 2020, the world shifted to WFH in response to the coronavirus pandemic. We learnt how to get things done remotely through necessity. But since then, there has been an ongoing tension between work from home (WFH) and the return to office (RTO). Different companies have announced different policies
Tags: Customer Experience, Digital Transformation, Retail
296: Reimagining The Role Of The Physical Store
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May 27, 2024
Dive into the future of retail with this thought-provoking episode, where you'll explore the evolving role of stores far beyond traditional sales spaces. From showrooms and delivery hubs to sustainability centers and community hubs, stores are being reimagined as multifunctional spaces that enhance
Tags: Customer Experience, Digital Transformation, Retail
295: Shift Customer Experiences Into Memories
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May 20, 2024
If we focus only on creating a great customer experience in the moment, we're missing the opportunity for positive impact. This episode explores how to craft unforgettable customer interactions that forge long-term loyalty. Join Oliver Banks and discover why we must consider designing memories and h
Tags: Customer Experience, Digital Transformation, Retail
294: The Inevitable Transformation Challenges
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May 13, 2024
In the complex world of retail transformation, the journey is often fraught with obstacles and challenges. This episode dives deep into the reality that transformation initiatives frequently encounter setbacks, and how these stumbling blocks are not just barriers but crucial learning opportunities.
Tags: Customer Experience, Digital Transformation, Retail
293: Becoming A Human Centric Company
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May 06, 2024
Retail is one of the industries with the biggest workforces and with huge volumes of customers to match. People are a vital aspect of retail. Terms like "our people are our most important asset" or "we put the customer at the heart" are often proclaimed but are at risk of being overlooked. Classic b
Tags: Customer Experience, Digital Transformation, Retail
292: Leaping The Transformation Gap
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April 29, 2024
The world is changing, but are you changing fast enough and looking to go far enough? Plenty of companies thought they were, but they've since been consigned to the history books. Are we facing a mental block that prevents us from seeing the true transformation that's required? Retail expert and aut
Tags: Customer Experience, Digital Transformation, Retail
291: Cutting Edge Solutions To Counter Shrink
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April 22, 2024
Dive into the dynamic world of shrink solutions to combat one of the industry's major challenges, the rapidly increasing levels of unknown loss and theft. As retail evolves, so does the challenge of managing shrink and minimising theft; from advanced detection technologies to innovative on-floor str
Tags: Customer Experience, Digital Transformation, Retail
290: Segmenting Shrink To Uncover The Real Challenge
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April 15, 2024
Shrink in retail isn't just about hoping the number resolves itself; it's about understanding the intricate web of causes that lead to loss. While shrink has perennially been a concern for retailers, recent escalations in retail crime and aggressive incidents have thrust it into the spotlight with r
Tags: Customer Experience, Digital Transformation, Retail
289: Igniting A Start-Up Spark In Big Business
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April 08, 2024
When a company is first founded, it's full of life. There is a start-up spark that drives improvement and change, and challenges the norm. But when that same company grows into a big business and becomes recognised as a "corporate" rather than a "start-up", this spark is diluted or even extinguished
Tags: Customer Experience, Digital Transformation, Retail
288: How Our Own Brain Blocks Meaningful Work
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April 01, 2024
In the fast-paced world of today, the tug-of-war between immediate tasks and strategic objectives is relentless. We know the tasks that need to get done. But why don't we do them? In this episode, Oliver Banks uncovers the psychology and neuroscience behind meaningful work and explains how our own b
Tags: Customer Experience, Digital Transformation, Retail
287: Why The Change Is Not Realising The Benefits
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March 25, 2024
A transformation's business case shows a glittering alternative to the status quo of today. But after implementation, these benefits are never realised. They either don't exist or they can't be quantified. What happened? Was this a mirage? Were we being overly optimistic? In this episode of the Reta
Tags: Customer Experience, Digital Transformation, Retail
286: The Department Store's Predicament
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March 18, 2024
Department stores have played an enormous role in the retail landscape and often occupy large and important stores. However, in recent years, department store retailers have become increasingly challenged. While some have closed down, others continue to struggle in the face of increasing costs, inte
Tags: Customer Experience, Digital Transformation, Retail
285: How Technology Is Changing The Role Of People
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March 11, 2024
There is always debate about whether technologies like AI and robotics are destroying frontline jobs and "dehumanising" organizations. Or is the opposite true, where the argument is that these technologies are creating brand-new roles and opportunities? Join Oliver Banks as he considers 3 major tech
Tags: Customer Experience, Digital Transformation, Retail
284: Building Momentum To Deliver - Book Launch Special
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March 08, 2024
A transformation's ultimate success is reliant on progress and execution. Because, without these aspects, nothing changes and the status quo lives on. The transformation withers and invested time, money and effort is wasted. In our special series of episodes, join Oliver Banks to explore the fourth
Tags: Customer Experience, Digital Transformation, Retail
283: The Human Side Of Change - Book Launch Special
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March 07, 2024
The human aspects of transformation are among the hardest. They're often invisible, intangible and highly variable. But without facing into these factors, it's easy to veer off course and be blocked by obstacles. As we continue to celebrate the launch of Oliver Banks's new book, Driving Retail Trans
Tags: Customer Experience, Digital Transformation, Retail
282: Understanding The Solution - Book Launch Special
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March 06, 2024
Once you understand the problem or challenge, then you can start to consider the options and opportunities that forge the solution. In this bonus episode of the podcast to celebrate the launch of Oliver's book, Driving Retail Transformation, explore the second quadrant of the Retail Transformation S
Tags: Customer Experience, Digital Transformation, Retail
281: Understanding The Problem - Book Launch Special
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March 05, 2024
Perhaps you know to "start with why". But before you understand the "why" of the transformation, you must first understand the status quo. What challenges face the business, or opportunities could be seized? In this special launch week bonus episode of the podcast, explore the first quadrant of the
Tags: Customer Experience, Digital Transformation, Retail
280: Driving Retail Transformation - Book Launch Special
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March 04, 2024
Retail leaders face disruption on every side. But transforming in response, while necessary, is easier said than done. Oliver Banks's new book, Driving Retail Transformation gives you the strategies and techniques you need to lead your organization through the journey of transformation in an age of
Tags: Customer Experience, Digital Transformation, Retail
279: Being Confident Despite Uncertainty
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February 26, 2024
In a world spinning with volatility, uncertainty, complexity, and ambiguity, the ability to remain confident is more crucial than ever. This episode brings to the fore the insights of Julie Smith, an executive leadership coach and author of "Coach Yourself Confident," as she dissects the nuances of
Tags: Customer Experience, Digital Transformation, Retail
278: What My Book Is Not
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February 19, 2024
In the ever-evolving retail landscape, success isn't just about simply adopting the best technologies or jumping on the hottest trends. It's about having the insight and agility to navigate through key themes and adapt to change. In this episode, delve into the philosophy behind Oliver Banks's book,
Tags: Customer Experience, Digital Transformation, Retail
277: Explore The Hyper-Connected Store
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February 12, 2024
Connectivity is a standard expectation for modern retail stores. But what if networks and Wi-Fi connections could deliver more and open new opportunities? Enter the 'hyper-connected store'. In this episode, Keith Cahoon from Juniper Networks shares more about the vital role of connectivity and what
Tags: Customer Experience, Digital Transformation, Retail
276: The Small Steps To Continuous Improvement
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February 05, 2024
Delve into the art of continuous improvement which has reshaped industries and personal habits alike. Originating from Japanese car manufacturer Toyota and popularized through Lean Six Sigma, Kaizen is more than a methodology; it's a mindset of perpetual betterment. Join Oliver Banks and unpack the
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