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Matt Marcotte

Boston, Massachusetts, United States

Global Head of Retail and Consumer Goods Industry Advisors at Salesforce

Matt Marcotte Points
Academic 0
Author 1
Influencer 68
Speaker 0
Entrepreneur 0
Total 69

Points based upon Thinkers360 patent-pending algorithm.

Thought Leader Profile

Portfolio Mix

Company Information

Areas of Expertise

Customer Experience 30.05
Customer Loyalty 30.22
Innovation 30.13

Industry Experience

Publications & Experience

1 Article/Blog
Digital customer relationships aren’t one dimensional (or at least they shouldn’t be)
LinkedIn
May 08, 2017
Let me start by saying this article is not about technological innovation, digital solutions or system implementations. It is about mindset, paradigms and context and the changes needed if brands are going to take advantage of the ever accelerating shift in how consumers shop.

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Tags: Customer Experience, Innovation, Customer Loyalty

1 Media Interview
What Does Loyalty Mean to Matt Marcotte I Salesforce Industries
YouTube
May 01, 2021
Consumers nowadays have endless choices and need to feel a connection with a brand in order to establish loyalty. Salesforce’s SVP, Industry Go To Market, Matt Marcotte shares how brands are rethinking the ways they connect with customers to build deep and authentic relationships that transcend satisfaction.

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Tags: Customer Experience, Innovation, Customer Loyalty

Thinkers360 Credentials

1 Badge

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Matt Marcotte


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