Jon Arnold

Principal at J Arnold & Associates

Toronto, Canada

Jon Arnold is Principal of J Arnold & Associates, an independent analyst practice providing thought leadership and go-to-market counsel, with a focus on the business-level impact of digital transformation on the future of work. Clients engage with Jon for thought leadership to educate their customers on the business value of communications technologies in areas such as hybrid work, future of work, digital transformation and customer experience.

Core areas of technology expertise include unified communications, collaboration, cloud platforms (UCaaS, CCaaS and CPaaS) speech technologies, Artificial Intelligence, conversational AI, agentic AI, 5G, Internet of Things, digital transformation, contact centers and customer experience.

Additionally, Jon has 30+ years of experience as a market research practitioner, and aside from developing custom projects for clients, he often advises clients on research methodologies, survey design, data analysis and report writing.

He has been consulting in many of these areas since 2001, and his independent practice was founded in 2005. JAA is based in Toronto, Ontario, and serves clients across North America as well as in Europe.

Jon’s thought leadership can be followed on his widely-read, award-winning JAA’s Analyst Blog, with ongoing commentary on Linked in. In addition, Jon produces an award-winning monthly podcast with long-time colleague Chris Fine - Watch This Space – which is a regular feature in his monthly newsletter, JAA’s Communications and Collaboration Review.

In early 2025, Jon was named a CX All-Star, and a UC All-Star by UC Today, and a Global Top 50 Telecom Thought Leader by Thinkers 360. Jon was also named as a Top 100 United Comms Influencers 2023, and a Top 16 CCaaS Influencer. During 2022, he was included in “16 UCaaS influencers to Follow”, and “16 Hybrid Work Influencers to Follow”; in 2021, Jon was listed in “Top 50 Contact Center Twitter Accounts to Follow”, as well as being included in “Who’s Who in Unified Communications?”, and “Who’s Who in Telecoms?”.

As an analyst, Jon regularly attends leading events in the tech space, often as a speaker, including Enterprise Connect, Cloud Communications Alliance, ITExpo, Future of Work Expo, Channel Partners, UC Expo, SCTC and others.

Additionally, Jon is a UC Expert with BCStrategies, is a long-serving Council Member with the Gerson Lehrman Group, and is regularly invited to judge industry awards events. He is frequently cited in both the trade press and mainstream business press, serves as an Advisor to emerging technology/telecom companies, and is a long-time board member of the U.S.-based SCTC.

Available For: Advising, Authoring, Consulting, Influencing, Speaking
Travels From: Toronto, Ontario, Canada
Speaking Topics: Future of Work, Digital Transformation, Cloud Technology