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Jon Arnold

Principal at J Arnold & Associates

Toronto, Canada


Jon Arnold is Principal of J Arnold & Associates, an independent analyst practice providing thought leadership and go-to-market counsel, with a focus on the business-level impact of digital transformation on the future of work. Core areas of expertise include unified communications, cloud communications, collaboration, Artificial Intelligence, speech technologies, Internet of Things, contact centers and customer experience.

He has been consulting in many of these areas since 2001, and his independent practice was founded in 2005. JAA is based in Toronto, Ontario, and serves clients across North America as well as in Europe.

Jon’s thought leadership can be followed on his widely-read, award-winning JAA’s Analyst Blog, with ongoing commentary on Twitter and Linked in. In addition, Jon produces a monthly podcast with long-time colleague Chris Fine - Watch This Space – which is a regular feature in his monthly newsletter, JAA’s Communications and Collaboration Review.

In May 2021, Jon was included in “Who’s Who in Unified Communications?”, and March for “Who’s Who in Telecoms?”. During 2020, Jon was named a “Top 100 Unified Comms Influencer”, and a “Top 10 CX Contact Center Influencer You Need to Follow”; in 2019 a “Top 50 Unified Comms Influencer”, and a “Top 30 Contact Center Influencer”; and in 2018, Jon was included in a listing of “Top 10 Telecoms Influencers”, and “TOP VoIP Bloggers to Follow”.

Previously, in both March 2017 and January 2016, Jon was cited among the Top Analysts Covering the Contact Center Industry. Also in 2017, Jon was cited as a Top 10 Telecom Expert, and Six Business Communications Thought Leaders to Follow. Before that, named Jon a Top 50 UC Experts to Follow in 2015, as well as a Top 100 Tech Podcaster in 2014. For JAA’s blog, it was recognized as a Top Tech Blog in 2016 and 2015, and has had other similar accolades going back to 2008.

As an analyst, Jon regularly attends leading events in the tech space, often as a speaker, including Enterprise Connect, ITExpo, Future of Work Expo, Cloud Conventions, Monage, SCTC and others.

Additionally, Jon is a UC Expert with BCStrategies, is a long-serving Council Member with the Gerson Lehrman Group, and is regularly invited to judge industry awards events. He is frequently cited in both the trade press and mainstream business press, serves as an Advisor to emerging technology/telecom companies, is a board member of the U.S.-based SCTC, and an Advisory Council member for UK-based UCX.

Available For: Advising, Authoring, Consulting, Influencing, Speaking
Travels From: Toronto, Ontario, Canada
Speaking Topics: Future of Work, Digital Transformation, Cloud Technology

Jon ArnoldPoints

Points based upon Thinkers360 patent-pending algorithm.

Thought Leader Profile

Portfolio Mix

Company Information

Company Type: Individual
Business Unit: Technology
Theatre: North America
Media Experience: 15 years
Last Media Interview: 08/25/2021

Areas of Expertise

5G 30.39
AI 30.10
Big Data
Business Strategy
Customer Experience 30.36
Digital Disruption 30.29
Digital Transformation 30.07
Emerging Technology 30.19
Future of Work
Quantum Computing
Smart Cities
Business Continuity 30.63
Supply Chain 30.04

Industry Experience

High Tech & Electronics

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2 Article/Blogs
Spotlight on Global Supply Chain Management: Lessons Learned from the Semiconductor Chip Shortage
JAA's Analyst Blog
August 05, 2021
Review of factors driving the semiconductor chip shortage and the impact it has on global supply chains.

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Tags: Supply Chain

Genesys Xperience - My Perspectives on CX and DX
June 30, 2021
My review of the Genesys industry conference with takeaways on how to improve customer experience

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Tags: Customer Experience

3 Influencer Awards
Top 50 Contact Center Twitter Accounts to Follow in 2021
August 16, 2021
Listing of leading Twitter thought leaders in the this space.

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Tags: Customer Experience

Who's Who in Unified Communications
May 12, 2021
Listed as a top influencer in the Unified Communications space.

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Tags: Business Continuity

Who's Who in Telecoms
March 31, 2021
Cited as a leading analyst influencer in the telecoms space.

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Tags: Digital Transformation

1 Media Interview
Enterprise Connect - Speech Technology, AI Bring New Value, Enhance Collaboration
Channel Futures
September 28, 2021
Article covering highlights of my speaking session at Enterprise Connect

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Tags: AI

2 Speaking Engagements
Speech Tech Upate: Preview of My Speech Tech Talk at Enterprise Connect
No Jitter
August 24, 2021
Key themes I'll be covering for an upcoming talk about the impact of AI on speech technology for enterprise applications.

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Tags: Emerging Technology

The Evolution of Our Workplace Strategies
Cloud Conventions
May 12, 2020
Talk I gave at the Cloud Conventions Virtual Event in 2020

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Tags: Digital Disruption

2 Webinars
Video Killed the Telephone Call. Or Did It?
March 18, 2021
Webinar exploring the continued importance of telephony for businesses during the rise of video.

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Tags: Digital Disruption

5G for Digital Transformation
March 10, 2021
Webinar about the impact of 5G on digital transformation in enterprises.

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Tags: 5G

1 Whitepaper
Customer Experience Challenges in Pandemic Times
November 12, 2020
White paper about the impact of the pandemic on contact centers and how they must modernize to provide better customer service.

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Tags: Customer Experience



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