UC Today Interview
UC Today
December 25, 2024
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Tags: Business Strategy, Emerging Technology, Future of Work
Outsourcing generative AI projects: how satisfied are enterprise customers?
Forbes India
September 19, 2024
How satisfied are enterprise customers with the results of their outsourcing investments when it comes to generative AI? Mrinal Rai, assistant director and principal analyst at ISG, unpacks what the technology sourcing and advisory company's customers are saying about this. Rai, who leads research for the future of work and enterprise customer experience at ISG, adds that irrespective of current challenges, and less-than-satisfactory results in some specific areas, large businesses plan to keep up their AI investments
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Tags: AI, Business Strategy, IT Leadership
business transformation in the generative AI era
Unisys
July 02, 2024
The event featured a fireside chat on business transformation in the generative AI era, moderated by Brad Wolf, our senior director of marketing strategy & integration, bringing together experts from Avasant, ISG (Information Services Group) , Everest Group, and nasscom to discuss the co-evolution of human ingenuity and AI.
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Tags: AI, Business Strategy, IT Leadership
Remote, Return or Realign: Identifying the Next Work Model | GCC Conclave 2022 | nasscom
Nasscom
September 29, 2022
Leaders' Discussion: Remote, Return or Realign: Identifying the Next Work Model
What is the opportunity ahead and is it a positive change for the majority?
Rethinking business models – some examples of changes that are here to stay
Rethinking work models – changing practices across organizations, roles, or areas of work where remote is not effective
Ensuring high impact, experience and outcome in this new world
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Tags: Business Strategy, Future of Work, IT Leadership
Interview with Mrinal Rai at Banking 4.0: Unleashing the Generative Future of Work
Wipro Technologies
April 03, 2024
Siddharth Mukherjee, Global Practice Head of Wipro’s Digital Workplace Services and Mrinal Rai, AD and Principal Analyst – Future of Work, ISG discuss three macro trends for the Future of Work that shall create a differential advantage for large banking enterprises in the innovation summit, “Banking 4.0: Unleashing the Generative Future of Work,” in association with ET CIO.
With our Digital Workplace services, you can make your banking workforce ready for any dynamic shifts and stay ahead of the productivity curve.
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Tags: Business Strategy, Emerging Technology, Future of Work
Digital Workplace with Workelevate
Workelevate
January 20, 2026
I participated in a podcast with Workelevate CEO about digital workplace and autonomous IT and DEX
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Tags: Emerging Technology, Future of Work, IT Operations
The Analyst as Artist: Adoption, AI and the Future of DEX
Nexthink
July 29, 2025
Tom and Tim are joined by the brilliant Mrinal Rai—Executive Client Advisor at Pomeroy, longtime industry analyst, and award-winning graphic novelist.
Together, they explore the future of Digital Employee Experience (DEX) through the lenses of creativity, AI innovation, and enterprise transformation. Mrinal shares his journey from analyst to advisor, his artistic inspirations, and his unique perspective on how empathy and digital adoption platforms (DAPs) are critical to achieving real business outcomes.
Get the latest edition of the Gartner Magic Quadrant here (https://nexthink.com/gartner-magic-quadrant-dex)
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Tags: Future of Work, IT Operations, IT Strategy
MasterClass on "Digital Workplace and Future of Work" Trends!
AgarwalRonak - Tech Transformational Journey
June 12, 2024
In this episode, Ronak Agarwal interviews Mrinal Rai, an industry veteran with over 16 years of experience in IT trends. They discuss topics like the digital workplace, the future of work, and end-user experience.
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Tags: Future of Work, IT Leadership, IT Operations
Expanded Scope of Enterprise IT in the AI-Enabled Digital Workplace
Service Desk Institute (SDI)
May 01, 2024
As global enterprises invest in technologies to transform their digital workplace, the scope of work of their IT organizations has expanded. It is no longer a department that resolves issues as they occur. Modern enterprise IT manages a comprehensive ecosystem of tools, processes and services to ensure a high, uninterrupted and productive end-user experience. This involves leveraging proactive monitoring and predictive analytics to identify and remediate issues and quantify the user experience. It is also about providing a seamless experience for end users, regardless of device, network, or location, both in the office and while working remotely. It also extends to technologies that front-end the end users, such as unified communication, collaboration and connected work management. It also extends to modern physical workspace management as enterprises consider return-to-office policies. The advent of AI unlocks a great potential to impact the diverse elements in this expanded ecosystem.
In this session, Mrinal will double-click on modern IT organizations' expanded scope, including designing and managing a human-centric and experience-focused digital workplace. He will also discuss enterprise outsourcing spending in this expanded digital workplace technology ecosystem. Attendees can learn why it is essential to holistically envision their digital workplace environment and some best practices to leverage AI to efficiently manage this expanded scope
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Tags: Future of Work, IT Operations, IT Strategy
Metaverse Means Business
HCLTech
January 27, 2023
In this podcast episode, Mrinal Rai, Principal Analyst at Information Services Group (ISG), examines enterprise Metaverse trends and unravels the mystery and potential of the Metaverse. In addition, he explains the hype surrounding the Metaverse, as well as the benefits and challenges associated with its adoption.
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Tags: AR/VR, Business Strategy, Emerging Technology
Digital Workplace this week
Free AI Pilot pain eases the startups, but scale challenges stalks
