What do Hilton, Aflac and Amex have in common? They are joining the growing collective of industry-shaping brands gathering in New York City on November 7-8 for Reuters Events Customer Service & Experience East 2023!
Check out the full speaker lineup, agenda and more!
From Senior Directors to Chief Customer Officers, no other service & experience event can match the seniority and brand power of Reuters Events’ speaker faculty. Gain invaluable, actionable insights from our incredible line-up of leading speakers:
- Funmi Williamson, Chief Customer Officer, PECO
- Shelia Anderson, Chief Information Officer, Aflac
- Jackie Morales, Chief Operating Officer, Security Benefit
- Chris Silcock, Chief Commercial Officer, Hilton
- Anna Csontos, Chief Market Officer, QSC
- Cory White, Chief Commercial Officer, Stericycle
- Jessica Saperstein, Chief Customer Experience Officer, Voya Financial
- Nancy Scanlon, Chief Experience Officer, Jetson
- Emily Barletta, Managing Director, Head of Digital Experience Insights, Morgan Stanley
- Doug Tabish, EVP & GM, Global Card & Risk Operations, Amex
- Diana Brown, SVP, Sales Operations and Customer Experience, XPO
- Heather Magaha, SVP Global Treasury Management Service & Implementation, Wells Fargo
- Keith Farley, SVP Individual Benefits, Aflac
- Catherine Lynch, SVP, Head of Human-Centered Design, Citizens
- Sharon Scanlon, SVP Workplace Solutions Customer Experience, Marketing & Transformation, Lincoln Financial
- Nikki Bishop, Director, Commercial Excellence, Emerson
- Tamar Cohen, VP Employee Experience, Travelers
- Nancy Fratzke, VP Customer Support, US Cellular
- Shannon Yeats, VP Contact Center, Entertainment Partners
- Jessica Coffey, VP Medical Customer Services, Cardinal Health
- Nathan Zahm, Head of CX Alpha, Vanguard
- Diane Haluszka, Sr. Director, Customer Service, PVH Corp.
- Karen Mitchell, Sr. Director, Products Management, Marriott International
- Chris Leggett, Director, Global Commercial Innovation, Genmab
- Steve Winawer, Head of Data, Digital and Technology USBU, Takeda
Explore business-critical challenges and glimpse strategic excellence – access the event brochure today!
Through insightful case studies and cross-industry panel discussions, this event will arm you with the understanding, evidence & statistics to convince your C-Suite that investment in CX initiatives will unlock an unprecedented level of customer satisfaction, loyalty, operational efficiency & ultimately, revenue.
We’ll see you in NYC.
Many thanks,
The Reuters Events: Customer Service & Experience Team
Please Contact: josh.wheeler@thomsonreuters.com with any queries.
