Is your CX program as impactful with your customers as you think it is? Do your internal KPI and CX metrics tell you one thing, but your customer feedback (especially verbatims) reveal something different? If so, you may be investing in doing work that customer's do not value. The Rapid Assessment... More
Profile: Jeff Sheehan Location: USA, Ireland, and Virtual Fees: $5,000 to $12,000 & 2 to 4 weeks, d