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Michael Krigsman
Industry Analyst at CXOTalk
Boston, United States
Michael Krigsman is an industry analyst and host of http://cxotalk.com. He is recognized internationally as an analyst, writer, and commentator.
Key accomplishments:
-- Conducted almost 1,000 live executive interviews and panels on video and at conferences
-- Referenced in over 1,000 times in newspapers, TV, and radio
-- Work has been referenced in 50 books
-- Published in Wall Street Journal and various syndicated websites
-- ZDNet columnist: written over 1,000 articles on innovation
-- Judge for CIO 100 annual contest, CRM Idol, and BlueWolf CX, and others
#1 CIO influencer among all industry analysts (Apollo research)
#2 on Klout list of 13,000 IT influencers
#4 most mentioned globally by IT leaders on Twitter (research by Robert Half)
#18 Onalytica list of top 100 Digital Transformation influencers (2018)
Keynote speaker and expert panel moderator at many global conferences.
He is also a photographer whose work has been published by the Wall Street Journal, MIT, CNET News, the National Park Service, Inc. Magazine, and others. Michael is on Twitter at @mkrigsman.
Available For: Authoring, Consulting, Influencing, Speaking Travels From: Boston, MA
Michael Krigsman
Points
Academic
0
Author
938
Influencer
188
Speaker
0
Entrepreneur
0
Total
1126
Points based upon Thinkers360 patent-pending algorithm.
Practical AI for the Enterprise: Lessons From Salesforce Customers
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February 05, 2024
Episode HighlightsGenerative AI's Impact on SalesforceSalesforce is incorporating generative AI into its products to streamline processes and enhance user experience.Generative AI capabilities will be used to improve the efficiency and creativity of sales, marketing, and customer service teams.Chal
AI Investment and Strategy: Navigating the Future with CBRE's Chief Digital & Technology Officer
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January 29, 2024
In Episode 822 of CXOTalk, Michael Krigsman hosts a discussion with Satnam Singh of CBRE, the world's largest commercial real estate services company, focusing on their strategic approach to AI investment and integration.Episode HighlightsOverviewCBRE is the world's largest commercial real estate s
The Generative AI Rocket Ship: Practical Advice from PwC
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January 15, 2024
In this thought-provoking episode of CXOTalk, Michael Krigsman talks with Joe Atkinson, the Vice Chair and Chief Products and Technology Officer at PwC, about the transformative journey of implementing generative AI in large-scale enterprises. With PwC's decision to invest over a billion dollars in
Centaurs and Cyborgs: Navigating the Jagged Edge of Generative AI Productivity
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January 08, 2024
In this episode of CXOTalk, we explore the transformative role of artificial intelligence in reshaping the landscape of knowledge work. Our special guests, primary authors of the important research paper "Navigating the Jagged Technological Frontier" [pdf], which discusses the profound effects of g
Enterprise AI Survival: Navigating Challenges and Seizing Opportunities with Bob Muglia
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January 02, 2024
Welcome to CXOTalk episode 819 for a practical discussion on the role of AI in enterprise environments with Bob Muglia, known for his significant contributions at Microsoft and his role as CEO of Snowflake. Bob shares his insights on AI's current state in the enterprise, emphasizing its early adopt
The Evolving Landscape of Enterprise AI
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December 12, 2023
In CXOTalk episode 818, Michael Krigsman talks with Anthony Scriffignano, an acclaimed data scientist, about the rapid evolution of enterprise AI, particularly focusing on generative AI. Scriffignano has a rich background in data science, having worked in various industries, and holds 98 patents. H
What is an Enterprise Web Browser?
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December 04, 2023
In the rapidly evolving landscape of enterprise technology, consumer web browsers have become front doors to the enterprise, serving as the critical pathway for corporate data and applications. This shift from consumer to enterprise technology has created a host of security, privacy, and produ
AI Explainer: US Presidential Executive Order on Responsible AI
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November 27, 2023
In this important CXOTalk episode (number 815), we explore a topic in the forefront of technology advancement and governance: the Presidential Executive Order on Safe, Secure, and Trustworthy Artificial Intelligence. Signed by President Biden on October 30th 2023, this directive stands as a landmar
Enterprise AI Strategy: Planning to Execution, with Citi
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November 14, 2023
In this episode of CXOTalk, explore the evolving role of artificial intelligence (AI) and machine learning (ML) in the corporate environment, featuring Murli Buluswar, the Head of Analytics for the U.S. Personal Bank at Citi. The discussion focuses on integrating AI and ML into core business s
Intelligent Automation in Finance with Workday
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November 13, 2023
In this CXOTalk conversation, we explore intelligent automation in finance and how AI and ML can improve modern financial processes. The discussion was recorded live at Workday Rising in San Francisco, between analyst Michael Krigsman and John Hugo, VP of Financial Products & Go To Market at Wo
Building an AI Culture: Strategies for Business Leaders
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November 07, 2023
In CXOTalk episode number 812, Michael Krigsman speaks with Andrew McAfee, a principal research scientist at MIT, for a detailed discussion on creating a business culture that supports AI. As the author of 'The Geek Way, McAfee shares lessons drawn from his extensive research on how technologi
Customer Experience and Brand Strategy at T-Mobile
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October 26, 2023
In Episode 811 of CXOTalk, host Michael Krigsman speaks with Jon Freier, President of the Consumer Group at T-Mobile, in a thought-provoking conversation focusing on the dynamics of customer experience and brand strategy in wireless. This episode provides deep insights into how a major telecom comp
CISO Explainer: Hybrid- and Multi-Cloud Security
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October 25, 2023
This in-depth conversation with Anand Oswal from Palo Alto Networks explains the complex landscape of hybrid and multi-cloud security. The discussion explores the challenges businesses face as applications move from on-premises to the public cloud, especially when more than one cloud provider is in
CIO Playbook for Enterprise AI
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October 23, 2023
CIO advisors Tim Crawford and Isaac Sacolick explore practical approaches for Chief Information Officers (CIOs) aiming to integrate Artificial Intelligence (AI) within their organizations. The discussion includes crucial topics including aligning AI initiatives with business objectives, talent
CISO Explainer: Hybrid- and Multi-Cloud Security
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October 23, 2023
This in-depth conversation with Anand Oswal from Palo Alto Networks explains the complex landscape of hybrid and multi-cloud security. The discussion explores the challenges businesses face as applications move from on-premises to the public cloud, especially when more than one cloud provider is in
AI Workflows in Business: A Practical Guide
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October 09, 2023
The rising significance of enterprise AI presents a unique hurdle: seamlessly integrating AI-based business workflows into operational systems, especially for non-programmers. On CXOTalk episode 808, we explore these issues with Mike Knoop, co-founder of Zapier and the company's AI lead. The c
Technology and Innovation Strategy with the CTO of Caterpillar
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September 24, 2023
Welcome to CXOTalk episode 807, with Karl Weiss, Chief Technology Officer at Caterpillar, an iconic brand and a leader in construction and mining equipment with over 100,000 employees, $60 billion in revenue, and 1.4 million connected assets globally,With 35 years of experience at the company, Weis
Tags: Digital Transformation, Innovation, Construction
Generative AI Strategy in the Enterprise
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September 18, 2023
In episode 806 of CXOTalk, we welcome Bruno Aziza, who was a distinguished voice at Google before joining CapitalG, to discuss practical applications of generative AI within the enterprise. The conversation explore the technical aspects, the importance of data quality, and the ethical consider
Practical Advice on Enterprise AI from CEO of Box
LinkedIn
September 12, 2023
On episode 805 of CXOTalk, join us for a candid dialogue with Aaron Levie, the CEO and co-founder of Box, examining the transformative role of artificial intelligence in the enterprise. As the driving force behind a leading cloud content management platform, Aaron cuts through the noise to provide a clear overview of current market conditions for AI
Practical Advice on Enterprise AI from CEO of Box
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September 10, 2023
How can enterprises adopt AI responsibly and effectively? In this interview, Box CEO Aaron Levie shares insider strategies.Levie has a unique vantage point on enterprise AI gained from working closely with Fortune 500 customers. He sees enthusiasm to implement AI, but open questions remain around r
Enterprise AI: Data Democratization and Cloud Computing
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September 05, 2023
In this incisive CXOTalk conversation, we talk with Bob Muglia, a technology veteran with a storied career, to discuss the transformative impact of data management and cloud computing on today's businesses. As the influence of AI grows, it brings a set of complexities and opportunities that ar
[CXOTALK LIVE FRIDAY] Leading Enterprise AI, with Harvard Business School Professor
LinkedIn
August 24, 2023
The episode starts by unraveling the process of identifying AI initiatives that resonate with business objectives, highlighting the importance of measurable impact, and differentiating between augmenting or replacing processes
How to Build Customer Loyalty and Retention, with Zoho and Shiji Group
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August 22, 2023
In the dynamic world of hospitality, creating and maintaining customer relationships is both an art and a science. In this exclusive CXOTalk interview, Michael Krigsman sits down with Sergio Teixeira, director of global operations at the Shiji Group, a company at the forefront of redefining custome
Harvard Business School Professor: How to Lead Enterprise AI
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August 22, 2023
On CXOTalk episode number 803, Harvard Business School professor Iavor Bojinov explains how to make enterprise AI projects successful, given their high rate of failure. Here are key points from the discussion:Prioritize Projects: Focus on AI initiatives that align with your business goals and
Disruptive Automotive Transformation: A CEO Conversation
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August 08, 2023
In Episode #801 of CXOTalk, we host Swamy Kotagiri, CEO of Magna International, a behemoth in the automotive manufacturing sector with $40 billion in revenue and 174,000 employees. The conversation sheds light on the rapidly evolving landscape of the automotive industry.This 45-minute dialogue expl
[CXOTALK LIVE #845] New York Life: Generative AI and Business Transformation
LinkedIn
July 10, 2024
In CXOTalk episode 845, Don Vu, Chief Data and Analytics Officer at New York Life Insurance Company, explores the transformative power of generative AI (GenAI) and its strategic role as a catalyst for business transformation. New York Life is the largest mutual life insurance company in the US.
[CXOTALK FRIDAY] Navigating the Future of Supply Chain Management
LinkedIn
February 14, 2024
Join episode 824 of CXOTalk for a compelling look at the critical role of supply chain management in today's business landscape. We bring together Ted Stank from the Global Supply Chain Institute at the University of Tennessee and Bill Simon, former CEO of Walmart, to share their expert insights
Tags: Customer Experience, Digital Transformation, Innovation
[CXOTALK FRIDAY] Join the CEO of Salesforce AI for an exclusive chat
LinkedIn
February 05, 2024
In CXOTalk episode 823, we speak with Clara Shih, CEO of Salesforce AI, to explore the transformative role of artificial intelligence in the enterprise. Clara’s career is extraordinary, and she brings a deep understanding of how AI is shaping business strategies and enhancing customer experiences.
Tags: Customer Experience, Digital Transformation, Innovation
[CXOTALK FRIDAY] Enterprise AI Survival with Bob Muglia
LinkedIn
January 04, 2024
We will explore the strategic implementation of AI in enterprises, the evolution of leadership in the tech-centric business landscape, and the future interplay between cloud computing and AI. The conversation will also tackle challenges and ethical considerations in AI adoption, emphasizing data management and governance – areas where Muglia's experience offers rare insights.
[CXOTALK FRIDAY] CMO Strategy: Marketing in the AI Era
LinkedIn
December 06, 2023
In this event, we’ll tap into Greg's extensive experience and his discussions with top Chief Marketing Officers to uncover best practices across the marketing landscape, particularly in leveraging AI
[CXOTALK FRIDAY] AI Explainer: US Presidential Executive Order on Responsible AI
LinkedIn
November 28, 2023
In this important CXOTalk episode (number 815), we explore a topic in the forefront of technology advancement and governance: the Presidential Executive Order on Safe, Secure, and Trustworthy Artificial Intelligence. Signed by President Biden on October 30th 2023, this directive stands as a landmark in the evolving landscape of AI, setting a precedent for future development, usage, and regulation.
[CXOTALK LIVE FRIDAY] MIT Professor: How to Build an AI Culture
LinkedIn
November 09, 2023
Join CXOTalk for episode 812 with a dialog with Andrew McAfee, a prominent Massachusetts Institute of Technology research scientist, to explore the integration of AI in business culture. He is author of the new book "The Geek Way.
[CXOTALK LIVE] T-Mobile President: Brand Strategy and Customer Experience
LinkedIn
November 02, 2023
We will discuss T-Mobile's unique position as the "Un-carrier" and how this identity influences business decisions and customer satisfaction. Through practical examples, Freier will share how T-Mobile balances innovation with stability while ensuring a consistent customer experience across this large company.
[CXOTALK LIVE] AI Workflows in Business: A Conversation with Zapier's Co-Founder
LinkedIn
October 10, 2023
The rising significance of enterprise AI presents a unique hurdle: seamlessly integrating AI solutions into operational systems for those without programming expertise. For actionable insights, we engage in a conversation with Mike Knoop, co-founder of Zapier and the company's AI lead
How to Manage the CIO / CFO Relationship
CXOTALK
December 22, 2021
The relationship between Chief Information Officers and Chief Financial Officers sits at the intersection of technology, financial, investment, and business strategy. As the focus on digital initiatives continues to expand, CIO / CFO collaboration has become increasingly important.
Digital Transformation in the Tire Industry at Goodyear (CXOTalk #650)
CXOTALK
May 06, 2021
Digital transformation at Goodyear involves rethinking tires as an IoT and sensor platform. How does Goodyear handle digital transformation? “Smart tires” and connected cars are a new frontier for digital transformation strategy, customer experience, and the internet of things (IoT).
Workday: CFO / CIO Partnership for Business Agility
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December 04, 2020
Successful relationships between Chief Financial Officers and Chief Information Officers can drive business transformation, innovation, and agility. To learn more, we spoke with the CIO and CFO of cloud computing leader, Workday, to explore their relationship and role.
Robynne Sisco is President and
Fintech News - Stopping Payment Fraud (CxOTalk)
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August 28, 2019
What is the future of payment and how does the payment processing industry fight fraud for traditional banking, fintech startups, and beyond? Join Industry Analyst, Michael Krigsman, and Guest Co-Host, Dr. David A. Bray, as we explore this topic with a senior executive from ACI Worldwide.
Women in Business: Gender Equality and Career Development
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August 19, 2019
A corporate leader and well-known author share valuable advice on career development for both women and men on this episode of CxOTalk with host Michael Krigsman.
Retail and E-Commerce Transformation with TUMI and Samsonite (CxOTalk #350)
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August 12, 2019
How do established brands like Samsonite and Tumi rethink their digital strategy for retail and e-commerce. Samsonite and TUMI executive, Charlie Cole, shares his strategy and plans on this exciting episode of CxOTalk.
Revenue Generation and Customer Experience with LeanData
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August 05, 2019
How can marketing and sales help improve the buyer experience? That's our topic on this episode of CxOTalk, with guest Karen Steele, the Chief Marketing Officer at LeanData.
Tags: Customer Experience, Digital Transformation, Agile
Detecting Disformation with Data with Brett Horvath and David Bray
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July 29, 2019
Disinformation presents numerous challenges to business and society. We explore strategies for using data science to uncover patterns and reveal disinformation campaigns.
Contact Centers and Customer Experience with Concentrix and Phil Fersht
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July 24, 2019
Customer success, service, and support are crucial components of customer experience strategy. On this episode, Michael Krigsman explores the future of customer success and contact centers with two of the world's most qualified experts on professional services call center outsourcing.
Vonage: Marketing Transformation and Brand Building with Rishi Dave, CMO
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June 20, 2019
Rishi Dave, CMO of Vonage, explains how to transform marketing to and build a brand at scale. Learn about culture, agility, and leadership in marketing.
Augmented Reality and IoT in the Enterprise with PTC
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May 27, 2019
Augmented reality and the industrial internet of things (IoT) have the power to transform business and manufacturing. The CEO of a large, public company developing these technologies shares a glimpse into the future.
Enterprise Customer Transformation with Guillermo Diaz, Cisco
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May 21, 2019
Customer transformation means looking beyond technology into culture, talent, and information sharing. The former Chief Information Officer of Cisco Systems explains business transformation at scale.
Customer Relationships for the Experience Economy
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May 06, 2019
Our experience economy demands customer relationships based on the right business models and processes. Two Wharton School professors share their research on developing and keeping strong customer relationships.
Zoho CEO, Sridhar Vembu on Building Enterprise Software
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April 30, 2019
Zoho has become a recognizable alternative to companies such as Salesforce.com. Learn how Zoho's CEO built this enterprise software suite without venture capital funding.
Future of Collaboration, Steven Goldbach, Deloitte, at Logitech
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April 26, 2019
Find out what, Steven Goldbach, Chief Strategy Officer at Deloitte, has to say about his book, Detonate, and how it can be used by businesses to overhaul their thinking about digital transformation.
Smart Cities, Ecosystems, and Financial Inclusion
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April 23, 2019
Technology has the power to transform cities around the world. Mastercard explains how to improve the lives of citizens with smart cities and ecosystems.
Mo Katibeh, CMO, AT&T Business - Digital Transformation, 5G, and Enterprise Communication
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April 16, 2019
With 5G and the Internet of Things (IoT) about to explode in the enterprise, what does the future of communications hold for business? Learn more from Mo Katibeh, the President and Chief Marketing Officer of AT&T Business.
The AI Challenge 2019: Amy Webb - The Big Nine
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April 08, 2019
What should business people know about artificial intelligence and other emerging technology trends in 2019? Quantitative futurist and author, Amy Webb, shares her research with Michael Krigsman and CxOTalk.
CIO: The Transformational Chief Information Officer
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April 01, 2019
As the CIO role goes beyond transactions and even digital, what does it mean for the Chief Information Officer to be a transformational leader? Industry analyst, Michael Krigsman, explores this topic with innovative and outspoken CIO Jay Ferro.
Customer Experience: A CMO Perspective
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March 25, 2019
What is customer experience, why is it important, and how can we create it? A seasoned Chief Marketing Officer explains what you need to know and shares lessons from her experience.
Pernille Bruun-Jensen is the Chief Marketing Officer (CMO) of GoHealth Urgent Care, the national leader in patient-dr
Brand Building: Emotion in the Digital Transformation Era
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March 20, 2019
How do you build a brand in this era of digital transformation? With myriad different experiences and interactions through B2B and countless customer touchpoints, it’s more important than ever to make an emotional connection. Carla Hendra, chief executive at Ogilvy Consulting explains.
CMO Playbook: Marketing Strategies and Tactics
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March 18, 2019
Although marketing theory is useful, the real comes in marketing tactics and execution. We talk with two seasoned CMOs to learn marketing strategy and tactics that deliver results.
Tags: Customer Experience, Digital Transformation, Marketing
Vint Cerf Interview: Future of the Internet (with David Bray, People-Centered Internet)
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March 11, 2019
The Internet is among the most profound achievements in human history. We talk with Vint Cerf, the co-inventor of TCP/IP, one of the foundational protocols on which the entire Internet relies and David Bray, an important thinker on policy and change agents.
What Is People Analytics? (with Workday)
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July 23, 2023
People analytics is a crucial part of the HR toolset, because it leverages data-driven insights to optimize workforce strategies, enhance employee performance, and improve organizational outcomes.To explore this topic, Michael Krigsman hosts a CXOTalk discussion with Caroline O'Reilly, GM
What is Digital Identity?
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April 23, 2021
What is digital identity and why is it important? A world expert on this topic, Eric Haller, the Executive Vice President and Group Head of Experian DataLabs, explains and shares his advice.
The digital identity conversation covered these topics:
What is digital identity?
How do you establish digit
Digital Transformation with Barbara Humpton, CEO, Siemens USA Episode: 330
CXOTalk
March 01, 2019
How does a company with $24 billion of revenue adapt, transform, and change? The CEO of Siemens USA shares her experience with the digital transformation of this very large organization.
Barbara Humpton is CEO of Siemens USA, where she guides the company’s strategy and engagement in serving the company’s largest market in the world, with more than 50,000 employees and over $23 billion in revenues and $5 billion in annual exports.
Most recently, Humpton served as president and CEO of Siemens Government Technologies, Inc. (SGT), a leading integrator of Siemens’ products and services for federal government agencies and departments. In this role, Humpton also served as an officer/director member of the board of directors of SGT.
Join Thinkers360 for free! Are you a Reader/Writer, Thought Leader/Influencer (looking to increase your earnings), or an Enterprise User (looking to work with experts)?
The Generative AI Rocket Ship: Practical Advice from PwC
Intelligent Automation in Finance with Workday
Practical Advice on Enterprise AI from CEO of Box
[CXOTALK LIVE FRIDAY] Leading Enterprise AI, with Harvard Business School Professor
[CXOTALK LIVE #845] New York Life: Generative AI and Business Transformation
President of Mayo Clinic Platform: Healthcare, Data, and AI
[CXOTALK FRIDAY] Navigating the Future of Supply Chain Management
[CXOTALK FRIDAY] Join the CEO of Salesforce AI for an exclusive chat
[CXOTALK FRIDAY] Enterprise AI Survival with Bob Muglia
[CXOTALK FRIDAY] CMO Strategy: Marketing in the AI Era
[CXOTALK FRIDAY] AI Explainer: US Presidential Executive Order on Responsible AI
[CXOTALK FRIDAY] Citi: Enterprise AI from Planning to Execution
[CXOTALK LIVE FRIDAY] MIT Professor: How to Build an AI Culture
[CXOTALK LIVE] T-Mobile President: Brand Strategy and Customer Experience
[CXOTALK LIVE] AI Workflows in Business: A Conversation with Zapier's Co-Founder
Fintech News - Stopping Payment Fraud (CxOTalk)
Women in Business: Gender Equality and Career Development
Retail and E-Commerce Transformation with TUMI and Samsonite (CxOTalk #350)
Revenue Generation and Customer Experience with LeanData
Detecting Disformation with Data with Brett Horvath and David Bray
Contact Centers and Customer Experience with Concentrix and Phil Fersht
Blackmagic Design: Customer Experience and Industry Disruption in Video Production
Customer Experience and Digital Transformation at the American Medical Association
Vonage: Marketing Transformation and Brand Building with Rishi Dave, CMO
Augmented Reality and IoT in the Enterprise with PTC
Enterprise Customer Transformation with Guillermo Diaz, Cisco
Customer Relationships for the Experience Economy
Zoho CEO, Sridhar Vembu on Building Enterprise Software
Future of Collaboration, Steven Goldbach, Deloitte, at Logitech
Smart Cities, Ecosystems, and Financial Inclusion
Mo Katibeh, CMO, AT&T Business - Digital Transformation, 5G, and Enterprise Communication
The AI Challenge 2019: Amy Webb - The Big Nine
CIO: The Transformational Chief Information Officer
Customer Experience: A CMO Perspective
CMO Playbook: Marketing Strategies and Tactics
