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Michael Krigsman
Industry Analyst at CXOTalk
Boston, United States
Michael Krigsman is an industry analyst and host of http://cxotalk.com. He is recognized internationally as an analyst, writer, and commentator.
Key accomplishments:
-- Conducted almost 1,000 live executive interviews and panels on video and at conferences
-- Referenced in over 1,000 times in newspapers, TV, and radio
-- Work has been referenced in 50 books
-- Published in Wall Street Journal and various syndicated websites
-- ZDNet columnist: written over 1,000 articles on innovation
-- Judge for CIO 100 annual contest, CRM Idol, and BlueWolf CX, and others
#1 CIO influencer among all industry analysts (Apollo research)
#2 on Klout list of 13,000 IT influencers
#4 most mentioned globally by IT leaders on Twitter (research by Robert Half)
#18 Onalytica list of top 100 Digital Transformation influencers (2018)
Keynote speaker and expert panel moderator at many global conferences.
He is also a photographer whose work has been published by the Wall Street Journal, MIT, CNET News, the National Park Service, Inc. Magazine, and others. Michael is on Twitter at @mkrigsman.
Available For: Authoring, Consulting, Influencing, Speaking Travels From: Boston, MA
Michael Krigsman
Points
Academic
0
Author
1050
Influencer
188
Speaker
0
Entrepreneur
0
Total
1238
Points based upon Thinkers360 patent-pending algorithm.
Practical AI for the Enterprise: Lessons From Salesforce Customers
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February 05, 2024
Episode HighlightsGenerative AI's Impact on SalesforceSalesforce is incorporating generative AI into its products to streamline processes and enhance user experience.Generative AI capabilities will be used to improve the efficiency and creativity of sales, marketing, and customer service teams.Chal
AI Investment and Strategy: Navigating the Future with CBRE's Chief Digital & Technology Officer
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January 29, 2024
In Episode 822 of CXOTalk, Michael Krigsman hosts a discussion with Satnam Singh of CBRE, the world's largest commercial real estate services company, focusing on their strategic approach to AI investment and integration.Episode HighlightsOverviewCBRE is the world's largest commercial real estate s
The Generative AI Rocket Ship: Practical Advice from PwC
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January 15, 2024
In this thought-provoking episode of CXOTalk, Michael Krigsman talks with Joe Atkinson, the Vice Chair and Chief Products and Technology Officer at PwC, about the transformative journey of implementing generative AI in large-scale enterprises. With PwC's decision to invest over a billion dollars in
Centaurs and Cyborgs: Navigating the Jagged Edge of Generative AI Productivity
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January 08, 2024
In this episode of CXOTalk, we explore the transformative role of artificial intelligence in reshaping the landscape of knowledge work. Our special guests, primary authors of the important research paper "Navigating the Jagged Technological Frontier" [pdf], which discusses the profound effects of g
Enterprise AI Survival: Navigating Challenges and Seizing Opportunities with Bob Muglia
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January 02, 2024
Welcome to CXOTalk episode 819 for a practical discussion on the role of AI in enterprise environments with Bob Muglia, known for his significant contributions at Microsoft and his role as CEO of Snowflake. Bob shares his insights on AI's current state in the enterprise, emphasizing its early adopt
The Evolving Landscape of Enterprise AI
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December 12, 2023
In CXOTalk episode 818, Michael Krigsman talks with Anthony Scriffignano, an acclaimed data scientist, about the rapid evolution of enterprise AI, particularly focusing on generative AI. Scriffignano has a rich background in data science, having worked in various industries, and holds 98 patents. H
What is an Enterprise Web Browser?
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December 04, 2023
In the rapidly evolving landscape of enterprise technology, consumer web browsers have become front doors to the enterprise, serving as the critical pathway for corporate data and applications. This shift from consumer to enterprise technology has created a host of security, privacy, and produ
AI Explainer: US Presidential Executive Order on Responsible AI
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November 27, 2023
In this important CXOTalk episode (number 815), we explore a topic in the forefront of technology advancement and governance: the Presidential Executive Order on Safe, Secure, and Trustworthy Artificial Intelligence. Signed by President Biden on October 30th 2023, this directive stands as a landmar
Enterprise AI Strategy: Planning to Execution, with Citi
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November 14, 2023
In this episode of CXOTalk, explore the evolving role of artificial intelligence (AI) and machine learning (ML) in the corporate environment, featuring Murli Buluswar, the Head of Analytics for the U.S. Personal Bank at Citi. The discussion focuses on integrating AI and ML into core business s
Intelligent Automation in Finance with Workday
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November 13, 2023
In this CXOTalk conversation, we explore intelligent automation in finance and how AI and ML can improve modern financial processes. The discussion was recorded live at Workday Rising in San Francisco, between analyst Michael Krigsman and John Hugo, VP of Financial Products & Go To Market at Wo
Building an AI Culture: Strategies for Business Leaders
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November 07, 2023
In CXOTalk episode number 812, Michael Krigsman speaks with Andrew McAfee, a principal research scientist at MIT, for a detailed discussion on creating a business culture that supports AI. As the author of 'The Geek Way, McAfee shares lessons drawn from his extensive research on how technologi
Customer Experience and Brand Strategy at T-Mobile
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October 26, 2023
In Episode 811 of CXOTalk, host Michael Krigsman speaks with Jon Freier, President of the Consumer Group at T-Mobile, in a thought-provoking conversation focusing on the dynamics of customer experience and brand strategy in wireless. This episode provides deep insights into how a major telecom comp
Tags: Digital Transformation, Telecom, Customer Experience
CISO Explainer: Hybrid- and Multi-Cloud Security
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October 25, 2023
This in-depth conversation with Anand Oswal from Palo Alto Networks explains the complex landscape of hybrid and multi-cloud security. The discussion explores the challenges businesses face as applications move from on-premises to the public cloud, especially when more than one cloud provider is in
CIO Playbook for Enterprise AI
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October 23, 2023
CIO advisors Tim Crawford and Isaac Sacolick explore practical approaches for Chief Information Officers (CIOs) aiming to integrate Artificial Intelligence (AI) within their organizations. The discussion includes crucial topics including aligning AI initiatives with business objectives, talent
CISO Explainer: Hybrid- and Multi-Cloud Security
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October 23, 2023
This in-depth conversation with Anand Oswal from Palo Alto Networks explains the complex landscape of hybrid and multi-cloud security. The discussion explores the challenges businesses face as applications move from on-premises to the public cloud, especially when more than one cloud provider is in
AI Workflows in Business: A Practical Guide
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October 09, 2023
The rising significance of enterprise AI presents a unique hurdle: seamlessly integrating AI-based business workflows into operational systems, especially for non-programmers. On CXOTalk episode 808, we explore these issues with Mike Knoop, co-founder of Zapier and the company's AI lead. The c
Technology and Innovation Strategy with the CTO of Caterpillar
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September 24, 2023
Welcome to CXOTalk episode 807, with Karl Weiss, Chief Technology Officer at Caterpillar, an iconic brand and a leader in construction and mining equipment with over 100,000 employees, $60 billion in revenue, and 1.4 million connected assets globally,With 35 years of experience at the company, Weis
Tags: Digital Transformation, Innovation, Construction
Generative AI Strategy in the Enterprise
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September 18, 2023
In episode 806 of CXOTalk, we welcome Bruno Aziza, who was a distinguished voice at Google before joining CapitalG, to discuss practical applications of generative AI within the enterprise. The conversation explore the technical aspects, the importance of data quality, and the ethical consider
Practical Advice on Enterprise AI from CEO of Box
LinkedIn
September 12, 2023
On episode 805 of CXOTalk, join us for a candid dialogue with Aaron Levie, the CEO and co-founder of Box, examining the transformative role of artificial intelligence in the enterprise. As the driving force behind a leading cloud content management platform, Aaron cuts through the noise to provide a clear overview of current market conditions for AI
Practical Advice on Enterprise AI from CEO of Box
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September 10, 2023
How can enterprises adopt AI responsibly and effectively? In this interview, Box CEO Aaron Levie shares insider strategies.Levie has a unique vantage point on enterprise AI gained from working closely with Fortune 500 customers. He sees enthusiasm to implement AI, but open questions remain around r
Enterprise AI: Data Democratization and Cloud Computing
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September 05, 2023
In this incisive CXOTalk conversation, we talk with Bob Muglia, a technology veteran with a storied career, to discuss the transformative impact of data management and cloud computing on today's businesses. As the influence of AI grows, it brings a set of complexities and opportunities that ar
[CXOTALK LIVE FRIDAY] Leading Enterprise AI, with Harvard Business School Professor
LinkedIn
August 24, 2023
The episode starts by unraveling the process of identifying AI initiatives that resonate with business objectives, highlighting the importance of measurable impact, and differentiating between augmenting or replacing processes
How to Build Customer Loyalty and Retention, with Zoho and Shiji Group
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August 22, 2023
In the dynamic world of hospitality, creating and maintaining customer relationships is both an art and a science. In this exclusive CXOTalk interview, Michael Krigsman sits down with Sergio Teixeira, director of global operations at the Shiji Group, a company at the forefront of redefining custome
Harvard Business School Professor: How to Lead Enterprise AI
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August 22, 2023
On CXOTalk episode number 803, Harvard Business School professor Iavor Bojinov explains how to make enterprise AI projects successful, given their high rate of failure. Here are key points from the discussion:Prioritize Projects: Focus on AI initiatives that align with your business goals and
Disruptive Automotive Transformation: A CEO Conversation
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August 08, 2023
In Episode #801 of CXOTalk, we host Swamy Kotagiri, CEO of Magna International, a behemoth in the automotive manufacturing sector with $40 billion in revenue and 174,000 employees. The conversation sheds light on the rapidly evolving landscape of the automotive industry.This 45-minute dialogue expl
Google Cloud's CTO on AI Strategy, Agentic AI, and More
Linkedin
October 08, 2025
Artificial intelligence is no longer emerging, and enterprise leaders face critical decisions about which capabilities to adopt, when to deploy them, and how to prepare for what's next. We speak with Will Grannis, Chief Technology Officer of Google Cloud, for an insider's view on Google's AI strategy and its implications for enterprise transformation.
Tags: Customer Experience, Digital Transformation, Innovation
[CXOTALK LIVE #845] New York Life: Generative AI and Business Transformation
LinkedIn
July 10, 2024
In CXOTalk episode 845, Don Vu, Chief Data and Analytics Officer at New York Life Insurance Company, explores the transformative power of generative AI (GenAI) and its strategic role as a catalyst for business transformation. New York Life is the largest mutual life insurance company in the US.
Tags: Digital Transformation, Innovation, Healthcare
[CXOTALK FRIDAY] Navigating the Future of Supply Chain Management
LinkedIn
February 14, 2024
Join episode 824 of CXOTalk for a compelling look at the critical role of supply chain management in today's business landscape. We bring together Ted Stank from the Global Supply Chain Institute at the University of Tennessee and Bill Simon, former CEO of Walmart, to share their expert insights
Tags: Customer Experience, Digital Transformation, Innovation
[CXOTALK FRIDAY] Join the CEO of Salesforce AI for an exclusive chat
LinkedIn
February 05, 2024
In CXOTalk episode 823, we speak with Clara Shih, CEO of Salesforce AI, to explore the transformative role of artificial intelligence in the enterprise. Clara’s career is extraordinary, and she brings a deep understanding of how AI is shaping business strategies and enhancing customer experiences.
Tags: Customer Experience, Digital Transformation, Innovation
[CXOTALK FRIDAY] Enterprise AI Survival with Bob Muglia
LinkedIn
January 04, 2024
We will explore the strategic implementation of AI in enterprises, the evolution of leadership in the tech-centric business landscape, and the future interplay between cloud computing and AI. The conversation will also tackle challenges and ethical considerations in AI adoption, emphasizing data management and governance – areas where Muglia's experience offers rare insights.
[CXOTALK FRIDAY] CMO Strategy: Marketing in the AI Era
LinkedIn
December 06, 2023
In this event, we’ll tap into Greg's extensive experience and his discussions with top Chief Marketing Officers to uncover best practices across the marketing landscape, particularly in leveraging AI
[CXOTALK FRIDAY] AI Explainer: US Presidential Executive Order on Responsible AI
LinkedIn
November 28, 2023
In this important CXOTalk episode (number 815), we explore a topic in the forefront of technology advancement and governance: the Presidential Executive Order on Safe, Secure, and Trustworthy Artificial Intelligence. Signed by President Biden on October 30th 2023, this directive stands as a landmark in the evolving landscape of AI, setting a precedent for future development, usage, and regulation.
[CXOTALK LIVE FRIDAY] MIT Professor: How to Build an AI Culture
LinkedIn
November 09, 2023
Join CXOTalk for episode 812 with a dialog with Andrew McAfee, a prominent Massachusetts Institute of Technology research scientist, to explore the integration of AI in business culture. He is author of the new book "The Geek Way.
[CXOTALK LIVE] T-Mobile President: Brand Strategy and Customer Experience
LinkedIn
November 02, 2023
We will discuss T-Mobile's unique position as the "Un-carrier" and how this identity influences business decisions and customer satisfaction. Through practical examples, Freier will share how T-Mobile balances innovation with stability while ensuring a consistent customer experience across this large company.
[CXOTALK LIVE] AI Workflows in Business: A Conversation with Zapier's Co-Founder
LinkedIn
October 10, 2023
The rising significance of enterprise AI presents a unique hurdle: seamlessly integrating AI solutions into operational systems for those without programming expertise. For actionable insights, we engage in a conversation with Mike Knoop, co-founder of Zapier and the company's AI lead
House of Lords Members on AI: Does Big Tech Own You?
CXOTalk
October 23, 2025
The companies that built the last generation of digital infrastructure now control AI foundation models and the platforms powering them. With companies like Microsoft, Google, Amazon, and Meta positioned to dominate the AI era, what happens to competition, innovation, and access?On CXOTalk
The CIO's New Mandate: Enterprise AI
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October 13, 2025
Please support our episode sponsor:Explore executive education programs from Emeritus, in collaboration with top universities.======Artificial intelligence has moved from the lab to the boardroom, and CIOs are facing a new mandate: transform from technology operators to AI strategists. But
Inside AI Strategy with Google Cloud's CTO
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October 06, 2025
Please support our episode sponsor:Explore executive education programs from Emeritus, in collaboration with top universities.======Artificial intelligence is no longer emerging, and enterprise leaders face critical decisions about which capabilities to adopt, when to deploy them, and how
AI Reality Check: What Works and What’s New
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September 11, 2025
Paul Daugherty, Chief AI Advisor at TPG and former Group CEO of Technology at Accenture, joins CXOTalk to discuss the state of enterprise and consumer AI. He explains where companies are achieving results, where adoption stalls, and the innovations shaping the next wave of transformation.T
The Branding Manifesto: Choose Your Enemy, Win the War
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September 08, 2025
Most executives believe their brand wins by being better than the competition. Top branding expert and co-author of "The Strategic Enemy," Laura Ries, argues the opposite: brands succeed by picking the right enemy and positioning themselves as the alternative. Building on her father Al Ri
RSA Security CEO: AI, Identity & Board-Level Cybersecurity
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August 27, 2025
In this exclusive conversation, RSA Security CEO Rohit Ghai explains why identity has become the most frequent target of cyberattacks and why traditional defenses, such as multi-factor authentication, are insufficient. He describes how attackers exploit social engineering, why both humans
Data-First Operations: A Zoho Playbook for Measurable Outcomes
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August 27, 2025
Parl Johnson, Chief Nerd at Nuvia Smiles, shares how the company transformed a sprawling technology landscape into a streamlined operation. Nuvia Smiles, which specializes in dental implant surgery with 24-hour turnaround times across more than 40 locations nationwide, faced the challenge
AI Misadventures and the Adversarial Economy
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August 11, 2025
AI’s biggest failures aren’t software bugs. They’re market outcomes.Episode 890 examines why AI stumbles when it encounters an adversarial economy, where incentives collide, conditions shift faster than models can adapt, and determined actors, including malefactors, learn to circumve
AI Workforce Disruption: Rewriting the Future of Work
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August 03, 2025
Artificial intelligence is reshaping the future of work faster than most boards imagined. In CXOTalk episode 889, David Martin, Managing Director & Senior Partner, Global Lead of Boston Consulting Group’s People & Organization practice, explains what CXOs should do now to guide t
When AI Goes Off the Rails: An Executive Action Plan
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July 21, 2025
AI promises unprecedented business transformation, but what happens when these powerful systems produce catastrophic results? From million-dollar trading errors to discriminatory hiring decisions and brand-destroying hallucinations, AI failures can strike without warning, unless you know w
Lenovo’s Global CIO: Advice on Scaling AI, Managing Global Uncertainty, and AI-nomics
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July 13, 2025
How can technology leaders scale AI effectively and guide their organizations through today's global complexities? In CXOTalk episode 887, Art Hu, Global CIO of Lenovo, shares practical strategies, leadership insights, and real-world experiences drawn from Lenovo's global operations. Disco
Zendesk CEO on AI in Customer Experience: What Works, What Doesn’t, and What’s Next
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July 07, 2025
Artificial intelligence is transforming customer experience, but separating practical reality from industry hype isn’t always easy. In this candid CXOTalk conversation, Zendesk CEO Tom Eggemeier shares real-world insights on implementing AI effectively, addressing pitfalls and misconcept
Inside the World's Largest Options Exchange: Where Milliseconds Mean Millions
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June 24, 2025
How do you manage operations for a global exchange trading around the clock, five days a week, in a high-stakes, rapidly evolving environment? In CXOTalk episode 885, Chris Isaacson, Chief Operating Officer of Cboe Global Markets, shares an insider’s perspective on the operational comple
Inside AMD’s AI Strategy with EVP and CTO Mark Papermaster
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June 16, 2025
In CXOTalk episode 884, Mark Papermaster, Executive Vice President and Chief Technology Officer of AMD, explains the company’s AI strategy: delivering an open, full-stack hardware portfolio complemented by a rapidly expanding AI-software ecosystem. AMD wants to enable enterprises and clo
AI Prompting for Business Leaders: What Works and Why
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June 09, 2025
In today's rapidly evolving AI landscape, mastering advanced prompting techniques for Large Language Models (LLMs) has become crucial for business leaders seeking a competitive advantage. CXOTalk episode 883 features Nate B. Jones, an expert deeply versed in the mechanics and strategic app
AI FAILURE: Injustice, Inequality, and Algorithms
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May 26, 2025
As organizations rapidly deploy AI across critical functions, we're witnessing unprecedented failures that challenge our assumptions about algorithmic decision-making.Artificial intelligence makes life-altering decisions for 92 million Americans, determining who gets healthcare, housing, j
How to Build an AI-First Enterprise, From Culture to Code
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May 19, 2025
How do you turn a large, complex organization into an AI-first enterprise? In CXOTalk episode 881, host Michael Krigsman speaks with Jeetu Patel, President and Chief Product Officer at Cisco, about the real-world playbook for building AI-native platforms that deliver measurable business va
Inside the AI Arms Race: LLMs, Economics, and Strategy
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May 08, 2025
In CXOTalk episode 880, host Michael Krigsman is joined by Nate B. Jones, AI product leader and expert in large language models (LLMs), to discuss the rapidly evolving landscape of AI technology. With enterprises facing increasing pressure to adopt and scale AI solutions, Nate breaks down
AI Receptionists: Transforming Customer Service!
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May 01, 2025
Small companies face a growing challenge: delivering exceptional, responsive customer service without expanding headcount. In this CXOTalk episode, Michael Krigsman sits down with Damon Covey of GoTo to explore an innovative solution – the AI Receptionist.Discover how this emerging "virt
AI Agents for Small Business: Winning in 2025
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April 22, 2025
Artificial intelligence agents promise to automate customer interactions and streamline operations, yet many small and medium-sized businesses view this technology as out of reach. Andrew Wesbecher, Founder of Powered_By, joins CXOTalk to explain his company's approach to making sophistica
AI in Clinical Trials: What You Need to Know
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April 14, 2025
How can artificial intelligence transform clinical trials, accelerate innovation, and improve patient outcomes? Join us for this special episode of CXOTalk, which explores the practical realities and strategic implications of AI in clinical research with Jay Ferro, Clario's Chief Informati
AI, Digital Assets, and Public Trust: Inside the House of Lords
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March 31, 2025
In CXOTalk episode 875, we feature a compelling discussion with Lord Chris Holmes and Lord Tim Clement-Jones, distinguished UK House of Lords members. They offer a unique perspective on policymakers' critical challenges in overseeing rapidly advancing technologies. The conversation centers
AI in Healthcare: Choices, Data, and Outcomes
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March 18, 2025
Artificial Intelligence is rapidly transforming healthcare, reshaping patient care, clinical decision-making, and operational efficiency. But integrating AI successfully requires navigating complex choices around data management, privacy, investment, and ethical governance.In CXOTalk episo
How to Secure 5G Networks with AI, Zero Trust, and SASE
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March 17, 2025
Although 5G networks offer new opportunities for digital transformation, they also present significant security challenges. In CXOTalk episode 873, Anand Oswal, Senior Vice President and General Manager of Network Security at Palo Alto Networks, explains how organizations can secure their
Ex-Apple Engineers: AI and the Future of Smartphone Photography
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March 10, 2025
How is artificial intelligence transforming smartphone photography, and will it finally bridge the gap between mobile devices and professional DSLR cameras? Join Tom Bishop and Ziv Attar, co-founders of Glass Imaging and former Apple engineers behind the groundbreaking iPhone Portrait Mode
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The Generative AI Rocket Ship: Practical Advice from PwC
Intelligent Automation in Finance with Workday
Practical Advice on Enterprise AI from CEO of Box
[CXOTALK LIVE FRIDAY] Leading Enterprise AI, with Harvard Business School Professor
Google Cloud's CTO on AI Strategy, Agentic AI, and More
[CXOTALK LIVE #845] New York Life: Generative AI and Business Transformation
President of Mayo Clinic Platform: Healthcare, Data, and AI
[CXOTALK FRIDAY] Navigating the Future of Supply Chain Management
[CXOTALK FRIDAY] Join the CEO of Salesforce AI for an exclusive chat
[CXOTALK FRIDAY] Enterprise AI Survival with Bob Muglia
[CXOTALK FRIDAY] CMO Strategy: Marketing in the AI Era
[CXOTALK FRIDAY] AI Explainer: US Presidential Executive Order on Responsible AI
[CXOTALK FRIDAY] Citi: Enterprise AI from Planning to Execution
[CXOTALK LIVE FRIDAY] MIT Professor: How to Build an AI Culture
[CXOTALK LIVE] T-Mobile President: Brand Strategy and Customer Experience
[CXOTALK LIVE] AI Workflows in Business: A Conversation with Zapier's Co-Founder
Big Tech's AI Oligopoly: Lords Reveal the Power Grab
CIO Advice on AI: How Chief Information Officers Can Lead in 2025
The CIO's New Mandate: Enterprise AI
What is Google's Agentic AI Strategy? (Explained by Google Cloud's CTO)
Top Data Scientists Explain Bad Data, Poisoned Datasets, and Other AI Killers
Escape AI Quicksand: Data Misuse, Misadventures, and Mal-Intent
Former Accenture Tech CEO Reveals Top AI Mistakes to Avoid
How to Make Your Brand Stand Out Fast
AI TechTalk LIVE with Nate & MIke #3
When AI Algorithms Go Wrong : AI Snake Oil
AI Reality Check: What Works and What’s New
The Branding Manifesto: Choose Your Enemy, Win the War
AI TechTalk with Nate and Mike [Episode 2]
How AI Stops Truck Breakdowns Before They Happen (with Qlik and Penske)!
RSA Security CEO: Dangers of Weak Identity Security | CXOTalk #892
