Research for Better Hospitality
Services Provided
BHRI – Baghirov Hospitality Research Insights – is an independent hospitality research and insights platform established to investigate and analyse the changing dynamics of the hospitality sector, and to translate these into actionable insights for hotel managers.
BHRI focuses on the two most critical elements of hotel operations: the guest experience and the employee experience.
We believe that a hotel’s performance cannot be explained solely by financial indicators such as occupancy, ADR or RevPAR. The experience a guest has from their first point of contact with the hotel until their departure is shaped by employees’ working conditions, leadership philosophy, service processes, the physical environment, technology, organisational culture and operational systems.
For this reason, BHRI approaches the hospitality sector not merely from the perspective of ‘service delivery’, but as a holistic system in which people, experience, operations and business performance influence one another.
Our aim is to bridge the gap between research and hotel operations, and to transform complex information into clear, understandable and actionable insights that hotel managers can utilise in their day-to-day decision-making.
Points based upon Thinkers360 patent-pending algorithm.
Company
Baghirov Hospitality Research and Insights
