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Maribel Lopez
Founder and Principal Analyst at Lopez Research LLC
Mount Pleasant, United States
I'm a technology industry analyst, speaker, podcaster and author at Lopez Research focused on AI, mobile, future of work technology (collaboration, CCaaS etc). I'm the author of a John Wiley & Sons book called Right-time Experience and contributor to Forbes.com. My podcasts are AI with Maribel Lopez and Reimagine Technology at Work.
Available For: Speaking Travels From: Charleston SC
Speaking Topics: Artificial Intelligence, Future of Work, Customer and Employee Experience
Maribel Lopez
Points
Academic
0
Author
582
Influencer
119
Speaker
42
Entrepreneur
20
Total
763
Points based upon Thinkers360 patent-pending algorithm.
Five9 Elevates Genius AI Suite With Knowledge Integration
Forbes
August 08, 2024
Five9 updated its Genius AI suite with a new knowledge feature, shared its 4 step process for leveraging generative AI and acquired Acqueon to broaden its CX portfolio.
Exploring AI Governance With IBM's Heather Gentile
LinkedIn
March 28, 2024
In the rapidly evolving landscape of artificial intelligence (AI), governance has emerged as a critical imperative for organizations worldwide. As AI technologies continue to proliferate across industries, the need for responsible, transparent, and explainable AI has never been greater. In a recent LinkedIn Live session, I sat down with Heather Gentile, Director of watson.X.Governance at IBM, to explore the frontiers of AI governance and its implications for businesses in 2024. (You can view the conversation
Lopez Research Analyst Perspective: AI and Growth Drive HPE’s Strategic Acquisition of Juniper, But It’s Too Early to Declare Victory
Linkedln
January 11, 2024
The new year is off with a bang, with the first of what I predict will be many acquisitions in 2024, with HPE acquiring Juniper Networks for $14 billion. Industry analysts sometimes feel rushed to share commentary on an acquisition because of its news. However, one of the benefits of being an analyst is that you can contemplate a story for more time if necessary. In this case, it was required. Indeed, I’ve gone back and forth on whether the HPE-Juniper deal will achieve its promises.
Tags: Analytics, Digital Transformation, Future of Work
Apple Targets AI And Gaming With Turbocharged M3 Chips And New Macs
Forbes
October 30, 2023
After years of record sales and supply chain shortages that kept demand high, computing vendors found themselves on the offensive. The past several financial quarters have been rough for computing manufacturers, with many tech vendors experiencing double digital declines of 20 percent or more. Despite weak sales, market leaders continue to invest in innovation as software and gaming performance demands continue to push the need for more efficient and performant architectures.
T-Mobile Bolsters Its Edge Computing Offering With Google Cloud Deal
Forbes
July 07, 2023
Partnerships between cloud computing and telecom companies, such as T-Mobile and Google Cloud, are needed to help enterprises deliver AI-drive business applications.
Four Google Cloud Customers Share How They Use AI To Deliver Value
Forbes
July 06, 2023
Google Cloud customers shared how they are combining search, chat and LLMS to create content, synthesize data, automate processes, and build new customer experiences.
Tags: Customer Experience, Digital Transformation, Emerging Technology
HPE Dives Into Supercomputing As-A-Service With GreenLake For AI LLMs
Forbes
June 28, 2023
HPE teamed up with Aleph Alpha, an AI startup, to offer ready-to-use large language models (LLMs) as part of its on-demand, multi-tenant supercomputing cloud service.
Managing Multicloud: A Conversation With VMware
LinkedIn
January 23, 2023
Companies of all sizes embraced cloud computing, with organizations deploying workloads and applications across a mixture of private infrastructure and public clouds. The terms multi-cloud and hybrid cloud are part of today’s technology lexicon. Multi-cloud refers to using multiple cloud computing services from different vendors in a hybrid infrastructure. Instead of relying on a single vendor for all its cloud computing needs, a business may use multiple clouds to access best-of-breed cloud services, diversify infrastructure risk and minimize vendor lock-in.
Wendy's Cooks Up New Experiences With AI, Cloud And Edge Computing
Forbes
January 12, 2023
Wendy's new restaurant design standard, Global Next Gen, use AI, edge computing and a new optimized layout to deliver more convenience, speed, and accuracy for its customers and delivery partners.
Making Employee Resource Groups And ESG Work Better Delivers Business Value
Forbes
October 10, 2022
Companies are increasingly working to address significant workplace and global challenges through wellness, environmental and social governance (ESG) programs. Many organizations have signed up for wide scale ESG goals. Others recognize the difficulties of creating engagement and culture in a distributed environment. In boardrooms across the globe, companies are posing the question of how they will execute, measure, and monitor progress. To find out how companies were addressing this challenge, I interviewed Susan Hunt Stevens, the CEO of WeSpire.
AI And CCaaS Help Marshall McLennan And McKesson Build Business Efficiencies
Forbes
September 08, 2022
Firms have a pressing need to enhance their digital sales and support solutions to address new customer demands. Businesses look to AI and CCaaS to support these efforts.
Microsoft’s Viva Sales Opens Up CRM Prospects By Easing Sales Woes
Forbes
June 23, 2022
Microsoft's Viva Sales aims to eliminate CRM data siloes for salespeople. The companion app integrates with Microsoft solutions and will support third-party CRM suites.
The Data and Culture Transformation Imperative
linkedin
May 06, 2022
In 2022, every IT leader Lopez Research speaks with has embraced digital business concepts for at least part of their workloads. Today, these leaders understand that being digital isn't enough. We're moving beyond digital transformation to an environment where companies need to accelerate their ability put data its data into action. Companies also need insights to help them proactively support the business. I call this the digital acceleration era.
Tags: Cloud, Digital Transformation, Sustainability
Tech Offerings Aim To Help Businesses Realize Sustainability Goals
LinkedIn
April 07, 2022
Over the past five years, it's become vogue for companies to sign up for aggressive climate change goals. There are some simple methods that companies have adopted to demonstrate progress, such as cutting back on travel, switching to virtual conferences, and allowing employees to participate in hybrid work. However, these shifts were driven more by the pandemic than robust sustainability plans.
Tags: Cloud, Digital Transformation, Sustainability
Delivering the Right Retail Experience Requires an Edge Strategy That Connects to the Cloud
LinkedIn
April 06, 2022
It’s clear that market expectations have changed for retailers in the past several years. Many retail experiences can’t fulfill today’s changing customer expectations. Retailers must reimagine and evolve digital and in-person experiences to create what Lopez Research calls right-time experiences. An RTE delivers the right information to the right person at the right time. These experiences are contextual, learning, predictive and prescriptive. To enable new experiences, retailers need to create a distributed infrastructure that supports analytics from the edge to the cloud. The architecture must be high-performing, resilient, and scalable – even at the edge.
New Tech Offerings Aim To Help Businesses Realize Sustainability Goals
Forbes
February 15, 2022
Over the past five years, it's become vogue for companies to sign up for aggressive climate change goals. There are some simple methods that companies have adopted to demonstrate progress, such as cutting back on travel, switching to virtual conferences, and allowing employees to participate in hybrid work. However, these shifts were driven more by the pandemic than robust sustainability plans.
NVIDIA Broadens Focus On Women In STEM At GTC
Forbes
October 25, 2021
Diversity and inclusion strategies remain a hot topic in board rooms across the globe. Over the past several years, technology companies have been heavily criticized for the low representation of women and minorities in technical and leadership roles. Many of these companies have since created hiring metrics and programs to recruit new talent. However, this isn’t a problem that can be fixed overnight. While women comprise nearly half the workforce, they hold only 28% of the jobs in science, technology, engineering, and math (STEM), according to the National Girls Collaborative Project.
Tags: AI, Digital Transformation, Diversity and Inclusion
Re:connection - Creating a world of opportunities with video
LinkedIn
July 21, 2021
The emergence of touch interfaces in a smartphone was a breakthrough that took mobile computing to the next level. Today, we’re experiencing another breakthrough with the near-ubiquitous availability and adoption of video. Whether it’s TikTok to share a personal experience or your favorite video collaboration tool at the office, people engage with each other in new and highly visual ways.
Tags: Customer Experience, Digital Transformation, Emerging Technology
Dell Bets On APEX As-A-Service Model To Drive Growth
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May 12, 2021
Dell Technologies shared its progress in delivering APEX, a set of private, hybrid cloud, and as-a-service solutions from Dell. The services will compete with hyperscalers and HPE.
Tags: Customer Experience, Digital Transformation, Emerging Technology
Taking Touchless Interactions To The Next Level With Millimeter Wave
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May 11, 2021
Organizations across the globe are enabling touchless solutions with a wide range of existing radio technologies, such as Radio Frequency Identification (RFID), Near Field Communications NFC and Bluetooth, to fulfill the need for touchless solutions.
Tags: Customer Experience, Digital Transformation, Emerging Technology
Customer Stories Showcase Traction For Microsoft’s Business Apps Division
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May 10, 2021
Part of this success reflects a multi-year journey where Microsoft embarked on integrating its business applications into a more comprehensive suite and adding extensions to Teams and the Power Platform.
Tags: Customer Experience, Digital Transformation, Emerging Technology
Apple’s Enterprise Push Bears Fruit
Import from forbes.com
April 29, 2021
Companies must update devices to support new workflows such as contactless delivery, richer collaboration and instant access to data through on-device analytics. Apple's working to capitalize on this need with new hardware and embedded security. The push is winning upgrades.
Right-Time Experiences: Driving Revenue with Mobile and Big Data
Amazon
October 06, 2014
Grasp how mobile, big data, and analytics are combining to change business processes
Right Experience, Right Results: Improving Profits, Margin, and Engagement with Mobile and Big Data illustrates how businesses can use mobility, big data, and analytics to enhance or change business processes, improve margins through better insight, transform customer experiences, empower employees with real-time, actionable insight, and more. The book depicts how companies can create competitive differentiation using mobile, cloud computing big data, and analytics to improve commerce, customer service, and communications with employees and consumers.
In the past, the technologies used to deliver personalized and contextual services were either unavailable, unaffordable, or reserved solely for the consumer market. Today, however, the next wave of computing—mobile, cloud computing. big data, and analytics—has provided the foundation for businesses to create adaptive, personalized applications and services. Delivered point-of-need, these smarter services allow enterprise products and services to meet the burgeoning demand for always-connected, accurate, and real-time information. Right Experience, Right Results: Improving Profits, Margin, and Engagement with Mobile and Big Data is your guide to the new way of doing things. The book includes:
Real world examples that illustrate how companies across various industries are creating better business processes by integrating new technologies
A three step action plan for getting started and overcoming obstacles
An electronic checklist with numerous actions that help get you up and running with incorporating mobile, big data, and analytics
A guide to drawing insight from mobile, social, and other sources to create richer experiences
If you're a CEO, chief marketing officer, marketing director, or business manager, Right Experience, Right Results gives you everything you need to harness technology to breathe new life into your business.
Lopez Research tracks trends for a wide range of technology topics including artificial intelligence, cloud computing, connected devices and A.I. Our clients range from start-ups to global firms, including 10 of the Fortune 30.
These Who’s Who lists are created using the Onalytica platform which has a curated database of over 1 million influencers. Our platform allows you to discover, validate and categorise influencers quickly and easily via keyword searches. The lists are made using carefully created Boolean queries which then rank influencers by resonance, relevance, reach and reference, meaning influencers are not only ranked by themselves, but also by how much other influencers are referring to them. The lists are then validated, and filters are used to split the influencers up into the categories that are seen in the list.
Interact at Your Digital Edge
Equinix
November 02, 2022
Become demand driven. This session will discuss how building a digital presence alone is not enough to compete. Discover how they bridged the virtual and physical world by establishing a secure edge presence to build business relevant insights and transform the user experience - where business happens.
Let's Talk Shop with Maribel Lopez | All About Edge Computing
YouTube
October 11, 2022
An exciting episode with a fellow analyst and researcher. Maribel is the "queen" of the edge! a can't miss episode. We discussed all things edge computing and even had some fun with the Metaverse. From theoretical to practical applications of the edge, this episode is packed with insights and real world information.
What Cybersecurity Lessons Were Learned in 2021? Maribel Lopez Looks Back with Us | Intel Business
YouTube
January 07, 2022
What were the biggest cybersecurity topics of the past year? What can we learn from them? In this episode of Cyber Security Inside, Camille and Tom get into the biggest cybersecurity topics of the past year with Maribel Lopez, Founder and Principal Analyst at Lopez Research. You’ll learn about: The large scale attacks on infrastructure this year on a wide range of companies. Where the attacks were occurring to have the biggest impact on systems. The development of artificial intelligence and how far along we are in that area. Ways to convince companies and decision makers to focus on cybersecurity. And more! Check it out.
Tags: Cybersecurity, Digital Disruption, Future of Work
Faster to the Future Episode 2: Pat Gelsinger with Maribel Lopez
Soundcloud
October 15, 2020
In episode 2 of the Faster to the Future podcast, industry analyst Maribel Lopez joins VMware CEO Pat Gelsinger. They discuss the business, culture and digital transformation needed to support the massive shift to remote work brought on by the pandemic.
Tags: Digital Transformation, Digital Disruption, Future of Work
IPhone 12 to Create a Good Quarter for Apple: Analyst
Bloomberg
October 13, 2020
Maribel Lopez, founder and analyst of Lopez Research, talks about Apple Inc.'s latest range of iPhones that support 5G. At a virtual event, the company showed off the iPhone 12 in black, red, blue, green and white with a 6.1-inch screen. It starts at $799. A smaller version, the iPhone 12 mini, costs $699. The phones use aluminum sides. There’s also an iPhone 12 Pro, starting at $999 and a iPhone 12 Pro Max that costs at least $1,099, both with stainless steel edges. Lopez speaks on "Bloomberg Daybreak: Asia." (Source: Bloomberg)
Key Elements of Cyber Security You Can't Ignore
Cyber security Inside
September 10, 2020
Tom: In today's podcast we're going to explore the key elements of cyber security that you just can't ignore. And for that topic, we've got a guest I'm really excited about: Maribel Lopez. She is a founder and Principal Analyst at Lopez Research focused on digital transformation. Maribel Lopez founded the Emerging Technology Research Council, which is a community of business and technical leaders in Fortune 1000 companies focused on driving innovation and business value with mobile and other emerging technologies.
Tags: Cybersecurity, Digital Transformation, Emerging Technology
117 Podcasts
48: How Amazon Web Services Quicksight and AI Enhance GoDaddy’s Business
Lopez Research
January 29, 2025
Maribel Lopez of Lopez Research hosted a podcast at AWS Reinvent, discussing QuickSight with ATracy Daugherty GM, QuickSight at Amazon Web Service and Travis Muhlestein, Chief Data and Analytics Officer at GoDaddy. QuickSight, a cloud-based BI tool, enables real-time data sharing and decision-making through dashboards, pixel-perfect reports, and Q for asking data questions. In the podcast, Muhlstein shares how QuickSight has transformed GoDaddy's approach from static dashboards to real-time, interactive data exploration and analysis, enabling more agile, data-driven decision-making across the organization.
46: Wendy’s Serves Up AI to Enhance the Customer and Employee Experience
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January 15, 2025
Every industry, including the quick service restaurant (QSR) market, plans to transform its business with artificial intelligence (AI). Several years ago, Wendy's embarked on its AI journey, leveraging cloud services and generative AI to enhance employee and customer experiences. The drive-thru
45: AWS Re:Invent Recap with Tim Crawford and Liz Miller
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January 08, 2025
At Amazon Re:Invent, Maribel Lopez met with several industry analysts to discuss their perspectives on what happened at one of the industry's premier cloud computing and AI trade shows. https://reinvent.awsevents.com/
The post 45: AWS Re:Invent Recap with Tim Crawford and Liz Miller first ap
43: Dell Technologies Chief AI Officer Shares Insight Delivering Successful AI Implementations
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December 18, 2024
Episode Summary: In this episode, Maribel Lopez speaks with Dell’s Chief Technology Officer and Chief AI Officer John Roese about Dell’s enterprise AI technologies from their development to their future. Roese explains how the initial magical thinking around artificial intelligence has shifted i
42: How Cloud Computing Provides Flexible Options to Design Your AI Strategy
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November 19, 2024
Episode Summary:In this episode, Maribel Lopez speaks with Google Cloud Product Manager Bobby Allen about the current benefits and future possibilities of artificial intelligence in the context of Google’s AI services. They explore the flexibility of Googles services that sets them apart, the envi
41: Using AI to Improve Healthcare Operations
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October 31, 2024
Episode Summary: In this episode, Maribel Lopez speaks with Qventus co-founder and CEO Mudit Garg. Mudit explains how automation can help patients receive efficient care and hospitals maximize their performance. Learn how Qventus is helping hospital systems cut down their “excess days,” why effi
40: AI in Healthcare with Five9’s Roni Jamesmeyer
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October 22, 2024
Episode Summary:In this episode, Maribel Lopez speaks with Roni Jamesmeyer about the changing role of AI in healthcare. Roni Jamesmeyer, the the Senior Healthcare Marketing Manager for Five9, has over twenty years of experience in IT sales, giving her an understanding of the complexity of healthcare
39: Laying the Foundation for AI with AWS’s Dr. Sherry Marcus
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September 26, 2024
Episode Summary:In this episode, Maribel Lopez discusses generative AI with Dr. Sherry Marcus, the Director of Generative AI Sciences at Amazon Web Services. Her insights into the artificial intelligence needs of businesses gives her a unique perspective on the future of generative AI. Learn about t
38: How Musgrave is using AI in Retail to Improve Wireless Networking
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September 17, 2024
In this episode, I interview Kevin McCartan, Senior IT Delivery Engineer at Musgrave, about how he leverages AI (Open AI's ChatGPT and Juniper Mist AI) to streamline network operations.You can find a copy of the video here. https://www.youtube.com/watch?v=g1ZoMXn6c6M Case studies hereMusgrave S
How Musgrave is using AI in Retail to Improve Wireless Networking
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September 17, 2024
In this episode, I interview Kevin McCartan, Senior IT Delivery Engineer at Musgrave, about how he leverages AI (Open AI's ChatGPT and Juniper Mist AI) to streamline network operations.You can find a copy of the video here. https://www.youtube.com/watch?v=g1ZoMXn6c6MCase studies hereMusgrave St
Tags: AI, Digital Transformation, Future of Work
37: Responsible Ai and Governance with Credo AI
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September 10, 2024
Episode Summary: In this episode, Maribel Lopez discusses responsible AI governance with Credo AI’s Head of Product Susannah Shattuck. Susannah builds AI governance tools that help organizations design, develop, and deploy ethical AI at scale. She has been working in Machine Learning Operations an
36: Reclaiming the Customer Experience with Five9’s CTO Jonathan Rosenberg
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August 29, 2024
Episode Summary:In this episode, Maribel Lopez speaks with Five9’s CTO and Head of AI Jonathan Rosenberg on AI’s potential in the Customer Experience (CX) and Contact Center as a Service (CcaaS) space. Currently, customers are often unsatisfied with chatbot communication services at contact cent
35: IBM Think 24: A Discussion on AI Governance with AWS and IBM
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June 17, 2024
Episode Summary: In this episode, recorded live at the IBM Think event in Boston, Maribel Lopez moderates a panel on AI governance with key figures from IBM and AWS. The discussion revolves around the current state and future of AI governance, the challenges and opportunities it presents, and the ro
IBM Think 24: A Discussion on AI Governance with AWS and IBM
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June 16, 2024
Episode Summary: In this episode, recorded live at the IBM Think event in Boston, Maribel Lopez moderates a panel on AI governance with key figures from IBM and AWS. The discussion revolves around the current state and future of AI governance, the challenges and opportunities it presents, and the ro
Tags: AI, Digital Transformation, 5G
34: 34. Exploring the Frontiers of AI Governance: A Chat with IBM’s Heather Gentile.
Lopez Research
March 28, 2024
This podcast was recorded as a LInkedIn Live on managing AI risk, governance, and explainability. We also talk about the EU AI Act's impact on the overarching global regulatory environment.
34. Exploring the Frontiers of AI Governance: A Chat with IBM's Heather Gentile.
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March 28, 2024
This podcast was recorded as a LInkedIn Live on managing AI risk, governance, and explainability. We also talk about the EU AI Act's impact on the overarching global regulatory environment. Bio: Heather Gentile, Director of watsonx.governance Product Management, IBM Data and AI Software. (Learn
Tags: AI, Digital Transformation, 5G
Analyst Perspective: 3 Ways AI Improves Business Processes
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March 28, 2024
Companies mentioned: Juniper Networks, Microsoft, NICE Summary: In today’s competitive business landscape, harnessing the power of artificial intelligence (AI) is essential for organizations to thrive. This transition from exploration to implementation can be daunting, but it’s crucial f
33. Navigating AI in Contact Centers with NICE's Carmit DiAndrea
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March 13, 2024
In today’s episode, we delve into the transformative role of artificial intelligence in modern contact centers. We had the pleasure of speaking with Carmit DiAndrea, Director of AI and Data Management at NICE, who shared her invaluable insights on integrating AI to enhance customer and agent exper
33: 33. Navigating AI in Contact Centers with NICE’s Carmit DiAndrea
Lopez Research
March 13, 2024
In today’s episode, we delve into the transformative role of artificial intelligence in modern contact centers. We had the pleasure of speaking with Carmit DiAndrea, Director of AI and Data Management at NICE, who shared her invaluable insights on integrating AI to enhance customer and agent experiences.
The Edge of Innovation: SiMa.ai's Vision for the Embedded Edge Market
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February 27, 2024
In this episode, we dive deep into the world of Edge AI with a focus on the embedded edge market, featuring insights from Krishna Rangasayee, the founder and CEO of SiMa.ai. In this podcast we discuss the need to scale AI and ML technologies in the physical industrial realm, understanding what purpo
32: The Edge of Innovation: SiMa.ai’s Vision for the Embedded Edge Market
Lopez Research
February 27, 2024
In this episode, we dive deep into the world of Edge AI with a focus on the embedded edge market, featuring insights from Krishna Rangasayee, the founder and CEO of SiMa.ai. In this podcast we discuss the need to scale AI and ML technologies in the physical industrial realm, understanding what purpose-built AI looks like for the embedded edge market. We also talk about the potential of large multimodal models (LMM) in shaping the future of AI on the edge. Learn how these models promise enhanced accuracy and efficiency, along with reduced costs and power consumption. The episode wraps up with recommendations for further learning, including the book “Good to Great,” which offers valuable insights into scaling and navigating the technology industry.
The Edge of Innovation: Sima.ai’s Vision for the Embedded Edge Market
Lopez Research
February 27, 2024
In this episode, we dive deep into the world of Edge AI with a focus on the embedded edge market, featuring insights from Krishna Rangasayee, the founder and CEO of Simi.ai. In this podcast we discuss the need to scale AI and ML technologies in the physical industrial realm, understanding what purpose-built AI looks like for the embedded edge market. We also talk about the potential of large multimodal models (LM M) in shaping the future of AI on the edge. Learn how these models promise enhanced accuracy and efficiency, along with reduced costs and power consumption. The episode wraps up with recommendations for further learning, including the book “Good to Great,” which offers valuable insights into scaling and navigating the technology industry.
Tags: Digital Transformation, Future of Work, Innovation
31. How Healthcare AI Can Improve Patient and Practitioners Experiences
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February 21, 2024
AI has the potential to revolutionize healthcare in areas that range from drug discover to the patient experience. In this podcast, Heather Lane from athenahealth shares the challenges and opportunities of using AI to improve the patient and clinician experience.Heather's Bio:Heather has a Ph
On the Quest to Unify Data and Analytics
Data Defined
September 23, 2020
There’s so much data being generated, yet much of it remains untapped. Getting in the way of that value are too many platforms, a lack of collaboration, and an abundance of siloes. Why is it so hard to deploy a unified data and analytics strategy?
Join us for another episode of Data Defined where we dive into the past, present, and future of unifying data and analytics strategy. Our panel of industry experts will dive into:
Challenges organizations face when converging enterprise products
Solutions to make an end-to-end strategy possible
Benefits of unifying data management and analytics
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