“Nienke helps CX leaders become strategic business partners that drive measurable impact.”
That’s the core of her work.
Not more dashboards. Or more NPS discussions. Not just Customer Journey projects.
But real leadership that connects customer experience to growth, retention, and business results.
Nienke is a global CX expert, keynote speaker, and educator who challenges organizations to move beyond CX management and step into CX leadership.
She builds CX leaders who grow their authority by leading with a strong narrative and delivering impact, growing both organizational and behavioral CX through strong CX leadership, and turning strategy into visible impact across the business.
She is the creator of the CX Story framework and known for simplifying complexity into a clear Strategy on a Page, so CX becomes something people understand, believe in, and execute.
As a CCXP and CSP, Nienke works with leaders across industries including telecom, banking, government, and energy, helping them make CX matter at the leadership table.
She has written two books, is the host of the succesful podcast "CX Leadership Talks" and is here to support those that want to make the life more beautiful for employees and customers.
And yes…
If you’ve seen her on stage, you’ll know her as “the CX expert in the blue dress.”
Available For: Advising, Influencing, Speaking
Travels From: The Netherlands
Speaking Topics: Customer Experience, Customer Centric Leadership
| Nienke Bloem CCXP CSP | Points |
|---|---|
| Academic | 0 |
| Author | 60 |
| Influencer | 0 |
| Speaker | 0 |
| Entrepreneur | 0 |
| Total | 60 |
Points based upon Thinkers360 patent-pending algorithm.
CX is a pilgrimage, 50 Strategies to spice up your leadership
Tags: Customer Experience, Customer Loyalty, Leadership
