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Payam Navi
CX Consultant and Strategist at Asiatech Co.
Tehran, Iran
Payam is an experienced CX professional with a PhD degree in marketing management with more than 20 years of history of working in CX and CRM. Majority of his work experiences of CX has been in the Telecommunication, Automotive and Banking industries, where he works as the consultant of the CX program implementation, the Omnichannel implementation and the CFM software solution development.
Moreover, not only is he consulting and implementing customer experience programs in the organizations, but also he has been working as a CX lecturer and keynote speaker in universities and businesses. He has built and trained many CX teams in various organizations.
Payam has also been recognized as one of the Global Top CX Influencers of 2023 and 2024 by Customer Experience Magazine.
Available For: Consulting, Speaking Travels From: Tehran
Speaking Topics: Customer Experience
Payam Navi
Points
Academic
15
Author
199
Influencer
51
Speaker
46
Entrepreneur
0
Total
311
Points based upon Thinkers360 patent-pending algorithm.
Developing a Model for Successful Implementation of Customer Experience Management in Organizations: A Qualitative Study
Journal of Business Management
July 20, 2024
Identifying Organizational Factors and Components Influencing Customer Experience Management Maturity: A Meta-synthesis Approach
Journal of Business Management
January 16, 2024
Customer experience in Iranian banks, from the dream of improving the experience to the reality of implementation!! (In-Persian)
LinkedIn
October 25, 2020
Customer Experience in Covid-19 Era ; Examining the experience of corona patients in two countries with similar culture!! (In-Persian)
LinkedIn
October 23, 2020
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