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Kieran Gilmurray
CEO at Kieran Gilmurray and Company Limited
Lisburn, United Kingdom
Artificial Intelligence, Generative AI, automation, cloud, and digital technology are changing the world faster than ever. Most businesses are struggling to keep up. The good news is that I have the answers you need to not only survive but thrive in the Age of Automation and AI. I am double author and an expert in Automation and AI having worked in business technology for 30 years as an implementor and strategy director at global businesses up to 180,000 people big.
Available For: Advising, Authoring, Consulting, Influencing, Speaking Travels From: Belfast
Speaking Topics: AI, Automation Digital Transformation, Generative AI
Kieran Gilmurray
Points
Academic
0
Author
109
Influencer
1
Speaker
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Entrepreneur
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110
Points based upon Thinkers360 patent-pending algorithm.
8 Real Business Use Cases for Agentic AI
Linkedin.com/in/Kierangilmurray/
July 20, 2025
Agentic AI refers to artificial intelligence systems that not only analyse or predict but can also act on behalf of a user or organisation to achieve specific goals. These agents make decisions, trigger workflows, and adapt based on feedback. Think of them as intelligent teammates, not just smart tools.
Support Dream Teams: AI Agents at Work
https://www.linkedin.com/in/kierangilmurray/
July 15, 2025
Ever dread contacting customer support? You brace for long waits, endless loops, and half-solutions. But what if help was instant, smart, and actually helpful? Enter the new era of 24/7 intelligent AI support agents.
Turning Digital Co-Workers into a 15% Productivity Gain: A CEO’s Playbook
Linkedin.com/in/Kierangilmurray/
July 14, 2025
What if your new hire could analyse a million data points before you’ve finished your morning coffee? This isn’t a far off future scenario; it’s an immediate strategic opportunity.
AI-Driven Digital Humans and Digital Twins: Transforming Key Industries
Linkedin.com/in/kierangilmurray/
July 10, 2025
Organizations are using digital twins to improve processes and using digital humans to redefine customer and employee engagement. This article explores their impact across healthcare, manufacturing, customer service, and finance, with insights into future industry trends.
Voice Connect: AI That Actually Gets You
https://www.linkedin.com/in/kierangilmurray/
July 05, 2025
Forget clunky commands and robotic replies, your next chat with an AI might feel surprisingly – human. Voice technology is rapidly evolving beyond simply understanding what we say, moving into the much trickier territory of understanding how we feel when we speak. This isn’t simply about smarter gadgets; it’s about creating genuine ‘appearing’ emotional connections with our digital assistants.
Scale Sales Smarter: Why AI Augmentation Beats Hiring More Reps
https://www.linkedin.com/in/kierangilmurray/
June 27, 2025
Feeling the squeeze? Growth targets are soaring but so are hiring costs. If your first thought is “more reps!” then pause. The game’s changed. It’s not about a bigger team, but a smarterone, supercharged by Artificial Intelligence.
Ad Agencies vs. AI: Who Wins & Who Loses?
https://www.linkedin.com/in/kierangilmurray/
June 20, 2025
Imagine your entire advertising strategy – from concept to creative – run not by swanky agency execs, but by AI that never sleeps. Science fiction? Think again. With AI in marketing set to rocket past £107 billion globally by 2028, it’s time to ask the uncomfortable question: Are traditional ad agencies about to go extinct?
E-Com Ops on Autopilot: OpenAI Agents Take the Wheel
https://www.linkedin.com/in/kierangilmurray/
June 18, 2025
Imagine your online store running smoother than ever, almost like magic. Orders fly out the door accurately, stock levels anticipate demand perfectly, and deliveries find the quickest routes. All this is managed not by a frazzled team, but by intelligent software. Forget the hype, AI agents are here, and they’re taking the wheel of e-commerce operations. They don’t just gab; they click, ship, refund, and renegotiate in real time.
Agentic AI Took Center Stage at the AI Summit London 2025
Linkedin.com/in/Kierangilmurray/
June 13, 2025
The ninth annual AI Summit London took place at London’s historic Tobacco Dock. It was a perfect opportunity to learn how companies are developing AI agents that act with greater autonomy and scaling them across diverse environments to deliver significant business impact.
Agentic Supply Chain: AI Calls the Shots
https://www.linkedin.com/in/kierangilmurray/
June 05, 2025
Forget simply managing your supply chain; picture it thinking for itself. We’re not talking about slightly smarter spreadsheets or enhanced tracking dashboards. We’re entering the era of the agentic supply chain, where Artificial Intelligence doesn’t just assist humans – it’s taking the reins, making autonomous decisions that ripple from factory floor to customer doorstep.
PegaWorld 2025: 6 Key AI Insights for Business Leaders
Linkedin.com/in/Kierangilmurray/
June 04, 2025
Las Vegas buzzed with excitement this week, but not from slot machines. Instead, PegaWorld 2025 inspired thousands of business leaders with real-world breakthroughs in AI-driven innovation. Here are my six standout moments that mattered most and why you should care
The Rise of Secret Cyborgs: Why Employees Hide Their AI use?
https://www.linkedin.com/in/kierangilmurray/
June 02, 2025
Imagine your star employee Dave is suddenly smashing it – reports in record time, ideas flowing, productivity through the roof. You’re thrilled. But Dave’s secret weapon is a clever AI tool he’s terrified to tell you about. This isn’t rare; it’s the norm. We live in the age of the “Secret Cyborg,” where your staff are leveraging Gen AI for massive gains silently.
Why the secrecy? Because, frankly, they’re scared. And the numbers are starting to back this up. One 2025 report found that nearly a third (32%) of workers using AI keep their usage a secret from their employer. Another global study from 2025 by KPMG and the University of Melbourne found that 57% of employees polled admitted to having covered up their use of AI from managers and colleagues.
AI Natives: How Gen Z & Alpha Are Redefining the Workplace
https://www.linkedin.com/in/kierangilmurray/
May 29, 2025
“Imagine a workplace where your colleague is an AI agent, your training involves ChatGPT, and your KPIs light up like a TikTok leader board. ”That isn’t sci-fi – it’s Tuesday for Gen Z and Gen Alpha. These kids learned to swipe before they could tie their shoelaces, and they’re not joining the workforce so much as steamrolling its outdated relics. For companies, adapting isn’t optional nor is keeping up best practice – it’s survival.
PegaWorld 2025: Why the Future Can’t Wait and Neither Can I
Linkedin.com/in/Kierangilmurray/
May 28, 2025
Let’s get real. Running a successful business in today’s highly competitive market is tough -really tough. Incremental progress won’t cut it anymore. To move forward and succeed, businesses have to deploy automation and AI across their customer journey to become AI-driven, automated, digital end-to-end, and autonomous.
AI Meets Quantum Computing: Unlocking New Possibilities
Linkedin.com/in/Kierangilmurray/
May 23, 2025
This article explores how the synergy between AI and quantum computing could transform industries, the challenges involved, and what the future might hold.
The Future of Work and Society with AI Agents
Linkedin.com/in/Kierangilmurray/
May 20, 2025
Agentic AI is already here, making its mark in logistics, scientific research, and beyond, but this transformative power also brings new challenges. But as we embrace their potential, we must also be careful: the future of AI is not just about what machines can do. It is about what we, as a society, choose to let them do.
Generative Engine Optimization (GEO): The New Frontier in Content Visibility
https://www.linkedin.com/in/kierangilmurray/
March 28, 2025
Over the past two decades, Search Engine Optimization (SEO) has been the backbone of digital marketing. In the early days, stuffing web pages with keywords was often enough to rank higher in search engine results. As search algorithms grew more sophisticated, factors like backlinks, user experience, and page speed became crucial.
Now, a new wave of technology is reshaping how we find and consume information. Artificial intelligence (AI) is no longer limited to predictive text or simple voice assistants; we’re witnessing a surge in generative AI, where tools like Google’s Search Generative Experience (SGE) and Microsoft Edge Copilot deliver synthesized, conversational responses to user queries. This shift has given rise to Generative Engine Optimization (GEO) – an emerging strategy that aligns digital content with the way AI-driven search engines understand and generate answers.
Tags: Digital Transformation, Generative AI, Marketing
Agentic AI Mapping the Road to Autonomy
https://www.linkedin.com/in/kierangilmurray/
March 25, 2025
Imagine you have just wrapped up a brainstorming session brimming with fresh ideas, and now your phone pings with urgent notifications, each pulling you in a different direction. Your project timeline is evolving by the minute, and routine tasks are piling up. It can feel like you are sprinting on an endless treadmill. Here’s where agentic AI steps in to transform how we work: not just by automating tasks, but by growing into an autonomous problem-solver that adapts to shifting demands.
The Third Wave of AI: Understanding the Rise of Agentic AI
https://www.linkedin.com/in/kierangilmurray/
March 25, 2025
The first wave, predictive AI, focused on analysing historical data to forecast future trends to support data-driven decision-making. It enabled organisations to predict outcomes but lacked the capability for creativity or autonomous action.
The second wave, generative AI, introduced the ability to create content, allowing systems to engage in human-like conversations, generate images, and produce written content. Generative AI captivated industries with its creativity and versatility but remained fundamentally reactive to human input.
Now, we stand on the cusp of the third wave: agentic AI. Unlike its predecessors, agentic AI represents a fundamental shift in capability. It enables AI systems to act autonomously, make decisions, and adapt dynamically to complex environments. This evolution is fueled by the convergence of technologies such as advanced machine learning, cloud computing, and large language models (LLMs).
The Future of Learning: How AI is Reshaping Education
https://www.linkedin.com/in/kierangilmurray/
March 25, 2025
Artificial Intelligence (AI) is transforming education, making learning more personalised, adaptive, and efficient. AI-powered tools can now tailor content to individual learners, predict difficulties, and provide real-time feedback to aid learner development. AI is revolutionising how students learn and how teachers teach, enhancing education outcomes at an unprecedented scale. The global AI in education market is projected to grow from $5.2 billion in 2024 to over $112 billion by 2034, highlighting its growing impact.
The Rise of Self-Driving AI: How Autonomous Agents Are Reshaping Work
https://www.linkedin.com/in/kierangilmurray/
March 24, 2025
Picture this: a financial services firm deploys an AI agent that not only monitors market trends but also executes trades and mitigates risks in real-time. Meanwhile, a healthcare provider relies on AI agents to assist in diagnosing illnesses, recommending treatments, and scheduling follow-ups. These are not visions of a distant future, they are examples of how autonomous AI is revolutionizing the way we work today.
The evolution from assisted to autonomous AI marks a fundamental reimagining of how machines can work – from following human commands to independently solving complex problems. While traditional AI focused on aiding human decision making, autonomous agents are now capable of making decisions and taking actions independently. This transformation has profound implications for industries, organizations, and the workforce, ushering in an era of unprecedented efficiency and innovation.
Small Language Models: The Future of Efficient AI
https://www.linkedin.com/in/kierangilmurray/
February 28, 2025
This article briefly compares SLMs vs. LLMs and then explores how SLMs are delivering proven benefits across industries like law, healthcare, business automation, and edge computing.
Why AI education in schools is key to bridging the skills gap to the future of work
https://www.linkedin.com/in/kierangilmurray/
February 24, 2025
In an age where artificial intelligence (AI) is rapidly transforming industries, the gap between traditional education and the skills required in the modern workplace continues to widen. For parents and business leaders alike, the question looms: How can we prepare the next generation for a future where AI is ubiquitous?
The answer lies in integrating AI education into school curricula, particularly in the UK and US. This approach not only bridges the skills gap but also shapes the future of work in profound ways.
Law and Order Reimagined: Generative AI’s Revolution of the Legal Sector
https://www.linkedin.com/in/kierangilmurray/
February 08, 2025
The legal sector, steeped in tradition and bound by intricate rules determined over hundreds of years, is often seen as outdated and resistant to change. However, a quiet revolution is brewing, fuelled by the transformative power of generative AI. This technology, capable of creating new and original text, is poised to reshape the legal landscape in ways we can only begin to imagine.
Why UK Law Firms Must Embrace AI, GenAI, and Automation Now—or Risk Falling Behind
https://www.linkedin.com/in/kierangilmurray/
February 01, 2025
The stakes have never been higher: emerging agentic AI systems are transforming everything from client acquisition to contract analysis, while data ethics and security concerns grow more complex by the day. Law firms that fail to adapt risk losing both credibility and competitive advantage.
The A to Z of Generative AI: A Guide to Leveraging AI
Amazon
May 01, 2024
In today’s rapidly evolving digital landscape, the emergence of generative artificial intelligence (AI) has marked a pivotal shift in how businesses operate, innovate, and compete. “The A-Z of Generative AI - A Guide to Leveraging AI for Business” is not a technical manual filled with jargon; instead, it’s a comprehensive guide designed specifically for non-technical readers.
It breaks down the complex world of Generative AI into understandable, bite-sized pieces, making it accessible to everyone, regardless of their technical background.
The book provides real-world examples and case studies, demonstrating how businesses are already using this technology to drive innovation and efficiency. These practical examples not only illustrate the power of Generative AI but also provide inspiration for how you can apply this technology in your own business.
Join Thinkers360 for free! Are you a Reader/Writer, Thought Leader/Influencer (looking to increase your earnings), or an Enterprise User (looking to work with experts)?
8 Real Business Use Cases for Agentic AI
Support Dream Teams: AI Agents at Work
Turning Digital Co-Workers into a 15% Productivity Gain: A CEO’s Playbook
AI-Driven Digital Humans and Digital Twins: Transforming Key Industries
Voice Connect: AI That Actually Gets You
Scale Sales Smarter: Why AI Augmentation Beats Hiring More Reps
Ad Agencies vs. AI: Who Wins & Who Loses?
E-Com Ops on Autopilot: OpenAI Agents Take the Wheel
Agentic AI Took Center Stage at the AI Summit London 2025
Agentic Supply Chain: AI Calls the Shots
PegaWorld 2025: 6 Key AI Insights for Business Leaders
The Rise of Secret Cyborgs: Why Employees Hide Their AI use?
AI Natives: How Gen Z & Alpha Are Redefining the Workplace
PegaWorld 2025: Why the Future Can’t Wait and Neither Can I
AI Meets Quantum Computing: Unlocking New Possibilities
The Future of Work and Society with AI Agents
Generative Engine Optimization (GEO): The New Frontier in Content Visibility
Agentic AI Mapping the Road to Autonomy
The Third Wave of AI: Understanding the Rise of Agentic AI
The Future of Learning: How AI is Reshaping Education
The Rise of Self-Driving AI: How Autonomous Agents Are Reshaping Work
Small Language Models: The Future of Efficient AI
Why AI education in schools is key to bridging the skills gap to the future of work
Law and Order Reimagined: Generative AI’s Revolution of the Legal Sector
Why UK Law Firms Must Embrace AI, GenAI, and Automation Now—or Risk Falling Behind
