Unlock the Power of Role Ambiguity and Conflict in Your IT Organization
LinkedIn
June 27, 2023
These two issues can cause significant stress and frustration, but there are ways to manage them. Role ambiguity and conflict affect many industries. However, in my experience, they seem rampant in the IT industry.
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Tags: Coaching
How to Think Like an IT Doctor
LinkedIn
April 28, 2023
Signs and Symptoms lead to a Diagnosis of IT product, service, or solution delivery failures. With a Diagnosis, an IT practitioner can develop a Prognosis and, from that, a Prescription. Ideally, the prescriptive actions to resolve the current IT failure also prevent similar future IT failures.
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Tags: Coaching
How to Improve Digital Employee Experience for Any IT Product, Service, or Solution
LinkedIn
April 26, 2023
Quality of Experience (QoE) is the most significant factor in delivering any service, including cloud services and digital workplace solutions—and perceptions are critical to your success
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Tags: Coaching
Our Lights Are Green, But They're Unhappy!
LinkedIn
April 05, 2023
When designing new services, most IT functions will consider the features of technology products needed to accomplish the job. Some will engage digital employees for input on service design. Fewer still build out service concepts and consider the external customer's experience.
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Tags: Coaching
Quality of Service ≠ Quality of Experience (Hint: You Need Both!)
LinkedIn
March 28, 2023
Most SLAs contain technical Quality of Service (QoS) metrics like capacity, "uptime," etc. These are necessary for IT, but they do not measure Quality of Experience (QoE) or express IT performance in a way that employees and customers feel, or businesses can understand
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Tags: Coaching
FOUND: The Missing Link to Digital Employee Satisfaction!
LinkedIn
March 23, 2023
There is no better definition of failure than doubling down on what doesn't work. The time is now to change old habits and take advantage of the new way of measuring IT service satisfaction—psychometrics.
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Tags: Coaching
Completely Satisfied
MarquisPrècis
September 01, 2023
His new book, Completely Satisfied, shows you how to find your IT solutions' "experience sweet spot" and deliver that IT experience to those who need it. Having spent years as an IT executive (in IT C-level roles) and a consultant (helping hundreds of IT leaders), Marquis speaks with authority about leading with satisfaction to improve digital employee IT experiences.
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Tags: IT Operations, IT Strategy, IT Leadership
A Visual Basic 6 Programmer's Toolkit
APRESS
June 09, 2000
Here, best-selling authors Hank Marquis and Eric Smith show VB programmers how to perform many common programming tasks such as efficient sorting or data manipulation. Through the use of extensive examples and source code, they teach professionals how, why and when to use particular algorithms and how to adapt them quickly to their own applications.
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Tags: IT Leadership, IT Strategy
Gartner
Gartner
October 03, 2023
As a Senior Executive Partner, I specialize in coaching and advising CTOs, CIOs, COOs, and their direct reports on their mission-critical priorities. I collaborate closely with colleagues across organizations to equip members with the tools, insights, and knowledge necessary to drive outstanding business outcomes. My coaching aims to boost confidence, optimize time and resources, and facilitate sound decision-making. Additionally, I provide expert guidance to clients to help them achieve growth objectives, navigate potential risks, and maximize their technology investments.
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Tags: Coaching
