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Leala Abbott

Managing Director Strategy | Organizational Change & Transformation at New Generator

New York City, United States

I'm a transformation leader who helps organizations shift how they decide, align, and act so transformation sticks.

Available For: Advising, Authoring, Consulting, Influencing, Speaking
Travels From: New York City
Speaking Topics: Transformation, Leadership, Education, Human-Centered Change Management, Design Thinking, Innovation, Collaboration, Lean, Agile, Service Design

Leala Abbott Points
Academic 20
Author 24
Influencer 3
Speaker 0
Entrepreneur 0
Total 47

Points based upon Thinkers360 patent-pending algorithm.

Thought Leader Profile

Portfolio Mix

Company Information

Company Type: Individual
Business Unit: Consulting
Minimum Project Size: N/A
Average Hourly Rate: $100-$149
Number of Employees: 1-10
Company Founded Date: Undisclosed

Areas of Expertise

Agile
Business Strategy 30.44
Careers 31.56
Change Management
Coaching 30.82
Culture
Customer Experience 30.04
Design Thinking 31.33
Digital Transformation 30.04
Diversity and Inclusion 30.87
Ecosystems
Innovation 30.52
Leadership 30.02
Management 30.04
Open Innovation
Transformation 30.13

Industry Experience

Automotive
Consumer Products
Federal & Public Sector
Financial Services & Banking
Healthcare
High Tech & Electronics
Higher Education & Research
Hospitality
Industrial Machinery & Components
Insurance
Manufacturing
Media
Oil & Gas
Pharmaceuticals
Professional Services
Retail
Telecommunications
Travel & Transportation
Utilities

Publications

1 Adjunct Professor
PT Faculty - Parsons School of Design - The New School
Parsons School of Design
June 01, 2019
2019-2023 Instructor for Strategic Management as part of the Strategic Design and Management BBA program.

See publication

Tags: Design Thinking

1 Article/Blog
The Horseshoe Model: Communication Behavior in Hierarchical Organizations
LinkedIn
May 21, 2025
A framework for understanding how information gets distorted as it travels through organizational layers.
Drawing from real examples at companies like Boeing and the VA, this model helps explain:
• Why context gets lost as messages move upward
• How false alignment happens at leadership levels
• What causes execution to drag when decisions flow back down
The Horseshoe Model serves as both a diagnostic tool and a way to visualize patterns that might be holding your organization back.

See publication

Tags: Leadership, Management, Transformation

2 eBooks
Building Bridges in Learning: Equity & Engagement in Higher Ed
New Generator
August 09, 2023
Balancing a career and teaching can be quite a
challenge. Having made the leap myself after years in agency consulting, Im passionate about l supporting others on this rewarding journey.

One of the most fulfilling aspects of my role as Team Teaching Coordinator at Parsons School of Design is helping new teachers navigate the nuances of the classroom, a task that requires far more than just delivering content.

Teaching isn't just about imparting knowledge; it's
about creating engaging learning experiences that
resonate with students, fostering equity, and
cultivating a supportive environment for growth..
I'm excited to share this quick guide that I use to
onboard new instructors, highlighting some key
hurdles they face and offering insights to overcome them
If you're interested in learning more about how to navigate the transition into teaching, or are simply curious about effective teaching strategies, feel free
to reach out or check out the guide.

See publication

Tags: Careers, Coaching, Diversity and Inclusion

The Essential Guide to Hosting a Workshop
Article Group
January 12, 2020
How to never waste time in a brainstorm again. Workshops are a creativity multiplier. They can help you focus the intelligence of a group and create a safe environment where people can solve problems—helping them move from “no, but” argumentation to “yes, and” collaboration. It's designed for anyone, regardless of industry or role, who wants to illicit creative ideas from their people.

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Tags: Business Strategy, Design Thinking, Innovation

1 Media Interview
What is Service Design & Why Should You Care?
MileZero
August 02, 2023
Discover the potential of Service Design to revolutionize your business. Service Design integrates experience strategy, UX, and operations to align fragmented customer experiences into a cohesive process. Every company, regardless of industry, is fundamentally a service provider. Embrace Service Design's holistic approach to bridge the gap between innovation and operations, enabling cost savings and enhanced customer satisfaction. Real-world cases, like Autodesk's transition to SaaS, exemplify how Service Design can drive revenue growth and even double stock prices. Explore resources like Lou Downe's "Good Services" and tools from The Service Design Network to delve into the transformative realm of Service Design.

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Tags: Customer Experience, Digital Transformation, Innovation

1 Presentation
Essential Guide to Hosting a Workshop
Article Group
January 05, 2023
Essential guide for a well-designed workshop that helps you create an inclusive environment where people can solve problems, plan together, and build collective ownership—moving from “no, but” to “yes, and” collaboration.

See publication

Tags: Business Strategy, Design Thinking, Innovation

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2 Badges

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