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Maria Soledad Solis, CCXP, MEP

Head of CX Practice at NTadvisors

Buenos Aires, Argentina

CX Professional and experienced commercial advisor with a demonstrated history of working in the management consulting industry. CX Executive Programs Director at UCEMA. Head of CX Practice at NTadvisors. Professional skilled in Project & Process Management, Customer Experience Management, Negotiation, Food & Beverage, Business Planning, Retail, Design Thinking

Available For: Authoring, Consulting, Speaking
Travels From: Buenos Aires, Argentina
Speaking Topics: Customer Experience, Customer Centric Culture, Business Innovation, CX Technology, AI in CX, CX Economics, CX for Growth

Maria Soledad Solis, CCXP, MEP Points
Academic 150
Author 16
Influencer 2
Speaker 4
Entrepreneur 0
Total 172

Points based upon Thinkers360 patent-pending algorithm.

Thought Leader Profile

Portfolio Mix

Company Information

Company Type: Service Provider
Minimum Project Size: Undisclosed
Average Hourly Rate: Undisclosed
Number of Employees: Undisclosed
Company Founded Date: Undisclosed

Areas of Expertise

Agile
AI 30.01
Business Strategy 33.42
Change Management 30.03
Coaching 30.82
CRM
Culture 30.06
Customer Experience 32.82
Customer Loyalty 35.31
Design Thinking
Digital Disruption 31.91
Digital Transformation 30.53
HR 30.04
Innovation
Lean Startup
Management
Marketing 30.02
Project Management 30.10
Retail
Risk Management
Sales
Supply Chain

Industry Experience

Agriculture & Mining
Consumer Products
Manufacturing
Professional Services
Retail

Publications

3 Academic Certifications
CCXP Recertification
Customer Experience Profesionals Association
October 29, 2023
Excited to share that I have obtained my recertification as a CCXP (Customer Experience Professional)!

Customer experience is a fundamental pillar in the success of any organization, and being a certified CCXP has allowed me to refine my skills and knowledge to create exceptional experiences.

Recertification is a crucial part of my commitment to excellence in customer experience. It enables us to stay up-to-date with the latest trends and best practices, ensuring we deliver innovative and effective solutions to our clients.

I'm grateful to the CCXP community and all CX professionals who have been a constant source of inspiration and learning. Let's continue raising the bar together in customer experience!

#CCXP #CustomerExperience #CXRecertification

Issued Oct, 2023 – Expires Apr, 2026

Credential ID 000-1817

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Tags: Customer Experience

Coach Laboral
Axon Training
April 11, 2023

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Tags: Coaching

CCXP
CXPA
January 01, 2022

Credential ID #0000-1817

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Tags: Customer Experience

15 Article/Blogs
Strategic CX Canvas: A Comprehensive Approach to Growth
CXforGrowth
May 24, 2024
I am proud to share with you my new article on the Strategic CX Canvas, a tool I developed to help companies design and execute customer experience (CX) strategies more effectively and aligned with their growth.

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Tags: Business Strategy, Customer Experience

CULTURA CENTRADA EN EL CLIENTE. El corazón de nuestra Estrategia de CX
CXforGrowth Newsletter
May 17, 2024
Este artículo explora cómo el liderazgo, la colaboración y habilidades clave como la empatía y la comunicación son esenciales para transformar la experiencia del cliente y del empleado. Además, se presenta el modelo ADKAR para gestionar el cambio organizacional y herramientas prácticas para co-diseñar una cultura customer-centric.

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Tags: Culture, Customer Experience, Customer Loyalty

MENTOREANDO EN CX
CXforGrowth Newsletter
May 02, 2024
Todo lo que tenés que saber para seguir formándote y perfeccionándote como profesional del CX.

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Tags: Customer Experience, Customer Loyalty

El Juego de la Experiencia
María Soledad Solís
January 19, 2024
En este artículo exploro la poderosa conexión entre reconocer, celebrar y el concepto de juego en la construcción de una cultura centrada en el cliente. Desde la teoría del comportamiento hasta la motivación intrínseca, cada paso nos acerca a un entorno donde cada acción cuenta

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Tags: Culture, Customer Experience, HR

Customer Experience PMO
CX4Growth Newsletter
November 01, 2023
Cómo integrar el Project Management en la estrategia de Customer Experience para impulsar el crecimiento del negocio

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Tags: Customer Experience, Project Management

EXPECTATIVAS, UN BLANCO MOVIL
Blog de SoleCX
April 24, 2023

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Tags: Business Strategy, Customer Experience, Marketing

PONGAMOS EL FOCO EN LA RETENCIÓN
Blog de SoleCX
April 07, 2023

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Tags: Business Strategy, Customer Experience, Customer Loyalty

HABLEMOS SOBRE EL EQUIPO DE CUSTOMER
Blog de SoleCX
March 27, 2023

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Tags: Business Strategy, Culture, Customer Experience

Mi experiencia Omnicanal
Blog de SoleCX
March 10, 2023

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Tags: Customer Experience, Customer Loyalty, Digital Transformation

HABLEMOS DE LA IA EN CX
Blog de SoleCX
February 26, 2023

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Tags: AI, Business Strategy, Customer Experience

BABY STEPS CON EL NPS
Blog de SoleCX
February 10, 2023

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Tags: Business Strategy, Customer Experience, Customer Loyalty

LA DESTRUCCION CREATIVA
Blog de SoleCX
February 03, 2023

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Tags: Business Strategy, Change Management, Customer Experience

¿LA EXPERIENCIA SE DISEÑA?
Blog de SoleCX
February 03, 2023

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Tags: Business Strategy, Customer Experience, Customer Loyalty

¿QUE SON ESTOS NUMEROS?
Blog de SoleCX
January 20, 2023

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Tags: Business Strategy, Customer Experience

EL VALOR DEL CLIENTE EN LA VALUACION DE EMPRESAS
Blog de SoleCX
January 09, 2023

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Tags: Business Strategy, Customer Experience

1 Author Newsletter
LA IMPORTANCIA DE MEDIR PARA VISIBILIZAR EL PROBLEMA
Blog de SoleCX
May 26, 2023
Lo que no se mide no existe. Para darle visibilidad a los temas hay que medir y la experiencia de nuestros clientes es clave para la salud y el crecimiento de nuestro negocio

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Tags: Customer Experience, Business Strategy, Customer Loyalty

2 Executive Directors
Experience Tech
UCEMA
April 26, 2023

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Tags: Customer Experience, Digital Disruption, Digital Transformation

Programa Ejecutivo en Customer Experience
UCEMA
April 26, 2023

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Tags: Business Strategy, Customer Experience, Customer Loyalty

1 Influencer Award
Impact on the CX profession
Customer Experience Profesionals Association
September 20, 2023
I was selected as finalist for the award because of my contribution to the CX profession

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Tags: Customer Experience

1 Panel
El Estado de CX en Latam y beneficios de ser miembro del CXPA y CCXP
CXPA Latin America & Caribbean
October 04, 2021

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Tags: Business Strategy, Customer Experience, Customer Loyalty

1 Professor
Silver Experience
UCEMA
August 01, 2023

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Tags: Customer Experience, Business Strategy, Customer Loyalty

1 Webinar
Tendencias CX 2022/2025: ¿Hacia dónde va la Experiencia del Cliente/Ciudadano?
Experiencia Ciudadana
June 27, 2022

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Tags: Business Strategy, Customer Experience, Customer Loyalty

Thinkers360 Credentials

3 Badges

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Maria Soledad Solis, CCXP, MEP


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