Eva Marie Michalski, 1934–2020
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January 22, 2021
Celebrating the arc of her lifeMy mom passed away recently from complications after a stroke, after 86 years on the planet that started out pretty bumpy — particularly her family’s getting out of Berlin in 1939 when she was 5 — soared for a good long while during her best years, then
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Tags: Business Strategy, FinTech, Innovation
Lockdown Rumi
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October 22, 2020
for AprilThere is a field out thereBeyond the warnings and the masksWhere we don’t have to worry About social distancingAnd where your inner candle can shineAs frisbees float byYou are my Lockdown RumiMy partner when the music stoppedMy co-conspirator, my energizerMy twin in downward dog Though o
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Trust is the (only) way forward
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September 30, 2020
My speech at Unfinished 2020 (Brain link)Trust is the way forward.Yup. I said trust is the way to get out of the multiple messes we’re in.No, I’m not blind. In fact, I live in Portland, in the Northwest corner of the US. Today, as you may have heard, Portland is apparently a hornet’s nest o
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Snip!
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May 16, 2020
Exploring the causes and effects of the Subprime Crisis — to improve our decisions today.Snip! in my BrainHow do complex crises come about?Why do we so consistently make bad decisions?How might we make better collective decisions?I just posted three videos on YouTube, which on one level are
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The 2 “Oh Shit!s”
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August 14, 2019
On experiencing Design from TrustPhoto by Bernard Hermant on UnsplashSomething predictable happens when people first encounter systems that are designed from trust, such as Wikipedia, traffic calming or microfinance.To recap: Design from Trust is an approach to design that assumes that most (not a
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Why You Love Design from Trust
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July 24, 2019
You just don’t know it yetPhoto by Anthony Tori on UnsplashAny idiot can edit the Wikipedia — yet it works.Netflix’s employee policy on things like expenses and vacations is: Act in Netflix’s Best Interests. No big manuals or rulesets.Microloans go to people with no collateral, who sh
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Kavanaugh’s tell-tale adjectives
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September 30, 2018
I like beer. No, I love beer, I’ve always loved beer, and I love beer to this day. Boys love beer. Girls love beer. Do you like beer? I love beer! Man, the brewskis! And I do occasionally drink too much beer. Lots of beer! But of course I’ve never drunk so much that I don’t remember what I did
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Trust Is the (Only) Way Forward
Unfinished (conference)
September 03, 2020
Keynote speech for Unfinished 2020 examining how humans might make our way out of current world crises productively. The present path, by the way, ends badly. My conclusion: unless we sort out how to trust one another again, we have no hope of solving these crises.
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Tags: Change Management, Climate Change, Culture
What If We Trusted You? (TEDxCopenhagen 2012)
TEDxCopenhagen
October 04, 2012
Why have we designed our world based on mistrust of the average person? What would happen if we flipped that equation?
Using education as the principal example, I describe how mistrust leads to artificial scarcity, poor outcomes and unmotivated participants. But these principles apply everywhere!
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Tags: Culture, Customer Experience, Innovation
