Generative AI in the Enterprise (with EY's Chief Technology Officer)
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February 17, 2023
In this episode of CXOTalk, the Chief Technology Officer of EY, who is Nicola Marini Bianzino, explains why generative AI is an arms race. We explore the defining characteristics of ChatGPT and similar tools, and the ethical and legal responsibilities of generative AI. Discover how generative AI wi
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Tags: Digital Transformation
Why AI Projects Fail (and How to Succeed)
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February 10, 2023
Join us on CXOTalk episode 778 as we delve into the complexities of AI failure with our guest, Iavor Bojinov, Assistant Professor at Harvard Business School, and QuHarrison Terry, Head of Growth Marketing at Mark Cuban Companies. In this episode, we explore the various types of AI failures that can
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Tags: Digital Transformation
Cybersecurity Lessons from Expedia Group's Chief Security Officer
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February 03, 2023
As businesses increasingly rely on technology, cybersecurity has become a top priority for organizations worldwide. On CXOTalk episode 777, we speak with Kurt John, the Chief Security Officer of Expedia Group, who discussed managing and leading cybersecurity in 2023. From building a decision support
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Expedia's Chief Security Officer Talks Cybersecurity in 2023
LinkedIn
February 02, 2023
Join us for CXOTalk episode number 776, featuring Kurt John, the Chief Security Officer of Expedia Group, who explains how to manage and lead cybersecurity in 2023. We are joined by guest co-host QuHarrison Terry, the Chief Growth Officer at Mark Cuban Companies.
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Tags: Digital Transformation
The Cloud Ecosystem: A Guide for CIOs
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February 01, 2023
As a CIO, understanding the cloud ecosystem is essential for leveraging cloud computing for digital transformation, agility, and innovation.
To understand why the ecosystem is so important for any move to the cloud, we spoke with the head of Strategic Ecosystem & Industry Solutions at VMware, Zia Yu
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Cybersecurity Strategy and AI in 2023
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January 27, 2023
In this exclusive interview, NVIDIA's Chief Security Officer, David Reber, discusses the complexity of the company's product line and its impact on security. He explains why NVIDIA’s complex hardware and software product line demands a diverse portfolio of security solutions. Reber highlights the
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AI Tools for the Creator Economy
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January 20, 2023
Artificial intelligence is rapidly changing the way creators and entrepreneurs build and monetize their businesses. From content creation to e-commerce, AI tools are making it easier and faster for creators to produce high-quality content and build a following.
Our guest is AI expert Riley Brown, w
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CIO / CTO Investment Strategy for 2023
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January 06, 2023
Technology investment strategy and innovation planning are particularly challenging during this period of economic change.
In this interview, the Global CIO and CTO of the Solutions & Services Group of Lenovo, Arthur Hu, shares strategies for successful technology investment planning in 2023.
He wil
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What is Employee Experience?
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December 09, 2022
Employee experience describes all the touch points and interactions that employees have with their organization and work environment. Although it includes the direct benefits employees receive, such as salary and health insurance, less tangible factors like the quality of relationships with coworker
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Tags: Customer Experience, Digital Transformation
How to Achieve Software Development Excellence
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December 07, 2022
Modern software development and engineering excellence requires more than just technical skills. True excellence is built on a foundation of values, principles, and processes that all support the organization's business strategy and goals.
For a review of practical steps to create engineering excell
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Tags: Customer Experience, Digital Transformation, Business Strategy
The Secret Life of Digital Transformation
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December 02, 2022
In this episode of CXOTalk, the Chief Digital Evangelist of Salesforce, Vala Afshar discusses digital transformation strategy, trends, and advice for 2023. He also shares special advice for business leaders to be successful on social media, a topic Vala knows well since he has almost one million fol
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Workforce Transformation: How to Create Diverse Teams?
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November 18, 2022
According to the Harvard Business Review, diverse teams drive innovation and organizational intelligence. Many business leaders now realize that diverse teams can bring expertise and a range of viewpoints, to help their organizations better solve challenges, drive innovation, and attract and retain
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Business Transformation: How to Become an AI Company?
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November 11, 2022
On this episode of CXOTalk, Dr. Karim R. Lakhani from the Harvard Business School explains how established organizations can develop the enterprise AI strategy and capabilities needed to transform and compete in a cloud-based world.
Dr. Lakhani is the co-founder and chair of the Digital, Data & Desi
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Digital Transformation with Data at OTIS Elevator
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November 04, 2022
Otis Elevator is a global leader in the elevator industry, with products that move two billion people every day. With this kind of reach and impact, it's no surprise that OTIS is committed to digital transformation, and they're achieving success by combining IoT technology and data analytics with th
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CIO Strategy: Managing a Cloud-First Transformation
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November 03, 2022
The growth of cloud computing has led large organizations to significant IT transformation, with the goal of reducing costs and improving agility. But how can companies adapt their processes to these new demands? In this episode, we speak with Stacy Carron, CIO of Stout, a boutique investment bank,
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CIO Strategy: Business Transformation with Multicloud
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October 28, 2022
This episode of CXOTalk explores business transformation from the perspective of Seagate's Chief Information Officer, Ravi Naik. He has a unique perspective on cloud technology because he is also Executive Vice President of the company's multicloud product offering.
The conversation includes these t
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Digital Transformation at the United Nations
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October 14, 2022
The UN recently celebrated its 75th anniversary and in this episode of CXOTalk, we speak about Digital Transformation with the Chief Information and Technology Officer of the United Nations, Bernardo Mariano Jr.
The conversation explores the current state of digital transformation at the UN and disc
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Analytics and Data Science at Citibank
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September 30, 2022
Citibank uses data, analytics, and AI to improve the customer experience, but that's only the beginning. We speak with Murli Buluswar, Citi's Head of Analytics for the US Consumer Bank, about how his team supports businesses from origination to acquisition to customer retention and beyond. He also s
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Practical Analytics and Data Science at Citibank
LinkedIn
September 29, 2022
How did Citibank create a practical analytics system based on AI and data science?
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Tags: Analytics, AI, Customer Experience
Business Transformation: Lessons and Practical Advice
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September 09, 2022
Errol Gardner is Global Vice Chair for Consulting at EY, which has 350,000 people and is one of the largest professional services firms in the world. Errol joins CXOTalk to share his insights about the current state of business and leadership and offer practical advice on leading transformation init
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The Democratization of Data and Analytics (with Alteryx)
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August 30, 2022
Data and analytics have rapidly become essential business tools. To make best use of these tools and techniques, organizations must find ways to democratize analytics – simplifying every aspect of data to make the process easy for everyone.We speak with Alan Jacobson, the chief data and
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Digital Transformation with McGraw Hill CEO
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August 05, 2022
Digital transformation may be an overused buzzword, but it's a real opportunity for companies to increase market share and gain competitive advantage. On this episode of CXOTalk the CEO of McGraw Hill, Simon Allen, explains why digital transformation is important and how his company is executing its
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Digital Transformation: A Practitioner's Guide (with TIAA)
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July 15, 2022
Digital transformation is no longer an option for most organizations. The question is how to focus resources and transform in areas such as rethinking business models, improving customer experience or client services, driving innovation, and using data analytics more effectively.
But how do you me
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How to Manage Cybersecurity Challenges in 2022 and beyond?
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July 11, 2022
How should organizations tackle cybersecurity challenges – rising threat levels, ever-changing threat tactics, and the growing complexity of IT networks – in 2022 and beyond? And how can security leaders position themselves to capitalize on these challenges to maximize their enterprise's cyberse
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Data Science, AI, and Machine Learning: Technology and Ethics for Good
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July 08, 2022
Increasingly, data and technologies such as artificial intelligence (AI) and machine learning are involved with everyday decisions in business and society. From tools that sort our online content feeds to online image moderation systems and healthcare, algorithms power our daily lives.
But with new
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Tags: Digital Transformation
How Will Data Science and AI Transform Healthcare?
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June 17, 2022
Data science, machine learning, and artificial intelligence have the potential to transform healthcare in profound ways. In this episode of CXOtalk, we speak to Dr. Shez Partovi, Chief Medical, Innovation & Strategy Officer at Royal Philips to discuss how these technologies are already improving pat
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Digital Transformation: Investment Strategy at Oshkosh Corp.
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June 10, 2022
Oshkosh Corp., founded in 1917, has 15,000 employees and builds specialty trucks and construction equipment. In this exclusive interview with CXOTalk, the Chief Information Officer (CIO) of Oshkosh Corp., Anu Khare, explains how the company invests in digital transformation.
Keep reading to learn ho
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CMO Role 2022: Marketing Investment and Strategy
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June 03, 2022
What is the CMO role in 2022 and how should Chief Marketing Officers think about marketing strategy and prioritizing marketing investments?
To learn more, we talk with Gaurav Chand, the CMO of Cognizant about technology investments, customer experience, the importance of brand, talent hiring and ret
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Tags: Digital Transformation
How to Manage Cybersecurity in 2022
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May 20, 2022
Our reliance on digital infrastructure and the Internet makes everyone vulnerable to cybersecurity attacks. Given the importance of cybersecurity, everyone from CEOs to board members and employees must understand the nature of this threat. Although cybersecurity involves technology, managing the pro
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Digital Transformation at Stanley Black & Decker
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May 13, 2022
What does digital transformation mean for Stanley Black & Decker? This iconic American brand has been in business for 175 years, with products ranging from hand tools to healthcare to heavy equipment. Katherine Monasebian, President & General Manager, NA Commerce at Stanley Black and Decker, joins u
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Digital Transformation at Stanley Black & Decker
LinkedIn
May 11, 2022
This week on episode 752 of the CXOTalk series of conversations on leadership, technology, and managing change, we are joined by Katherine Monasebian, President & General Manager, NA Commerce at Stanley Black & Decker.
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Tags: Customer Experience, Digital Transformation
Simmons University President: Higher Education in 2022
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May 06, 2022
The future of higher education is changing. Millions of students now have access to online courses from the world's top universities. As college becomes ever more expensive, the traditional business model of higher education is under threat
How can Simmons University and other institutions remain re
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Tags: Digital Transformation
LIVE EVENT:
LinkedIn
May 03, 2022
Join my conversation with Lynn Perry Wooten, the President of Simmons University for an in-depth discussion about higher education.
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Tags: Customer Experience, Digital Transformation, Innovation
CTO View: From Cloud to Metaverse
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April 29, 2022
What is the metaverse and what does it mean for you? Michael Kagan, Chief Technology Officer at NVIDIA, explains the metaverse (or omniverse, as NVIDIA calls it) and links concepts around cloud computing, data centers, digital twins, and AI.
If you've wondered what the metaverse is or how our digita
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Brand Loyalty: Lessons from the San Francisco 49ers
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April 22, 2022
For a great example of brand loyalty, look no further than the NFL's San Francisco 49ers. The 49ers are famous for their passionate fan base, which is one of the most loyal in professional sports.
How does one of the most successful sports franchises in America cultivate a fan base that is so intens
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Technology Strategy 2023: Into the Metaverse
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April 15, 2022
Enterprise technology is moving rapidly toward the metaverse, a world composed of real and virtual businesses, people, and things operating in a hyperconnected environment.
Listen to this conversation with Accenture’s Paul Daugherty for guidance as you evaluate your own technology strategy,
The di
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Ukraine Information Technology 2022: Resilience and Leadership
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April 12, 2022
What are the prospects for the IT industry in Ukraine? How will it respond to the challenges of today? If you're interested in finding out more about what is happening with Ukraine IT — this episode is for you.
To learn more, we speak with Executive Director of the Ukraine IT association, Konstant
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Data Strategy and Customer Experience (with Google and Albertsons)
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April 08, 2022
Data is central to how companies compete, nurture customer relationships, and develop brand loyalty through end-to-end customer experience.
In this environment, data strategy is crucial to business success. But, who should be responsible for the data strategy? Who owns the customer and operational d
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Women in Leadership: Lessons from Deloitte Executive Chair
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April 01, 2022
How can women achieve success and thrive in executive leadership positions?
We talk with Janet Foutty, executive chair of the board of Deloitte, the largest professional services firm in the United States. She is also co-author of the book, Arrive and Thrive: 7 Impactful Practices for Women Navigati
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Tags: Digital Transformation
Customer Experience and Digital Transformation
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March 25, 2022
Why does a major financial services organization view customer experience as central to its digital transformation? In this episode, Beth Johnson, the Chief Experience Officer of Citizens Financial Group, explains how they build brand loyalty by using technology and data to understand and meet custo
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Digital Customer Experience at Walgreens Boots Alliance
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March 18, 2022
The Walgreens Boots Alliance is a massive organization with more than 450,000 employees and $135 billion in annual revenue. The company has embarked on digitization to transform the customer experience across all channels. How does it plan for this digital transformation? In this episode of CXOTalk,
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How to Support Executive Women in Technology?
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March 11, 2022
For all the strides made by women in technology, they still lag their male counterparts when it comes to executive leadership roles. How can organizations support women in senior-level roles? Two powerful women explain why diversity is important in the workplace and share advice on overcoming divers
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Tags: Digital Transformation
CEO Perspective: How to Build Customer and Brand Loyalty
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March 04, 2022
Building customer and brand loyalty is every company's first challenge. This holds true especially in the highly competitive world of e-commerce as well as in brick-and-mortar retail. Charlie Cole, CEO of FTD, a 110-year-old retail and ecommerce brand, explains how he builds customer trust and brand
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Data and Analytics in the NFL
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February 04, 2022
Paul Ballew, the NFL's first Chief Data and Analytics Officer, discusses the evolving use of data science in the league, including building out a team of data scientists, collaborating with clubs and teams to apply analytics for on-field decisions, and analyzing data to understand fan behavior.
Amon
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What is Digital Transformation? (with Ingram Micro)
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January 28, 2022
Digital transformation is a defining trend for businesses today. Businesses of all sizes, in all industries, and in all geographies are rethinking how they operate — and investing in new technologies, processes and talent — to drive growth in the digital age. But what exactly is digital transfor
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CIO 2022: Technology and Investment Planning
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January 21, 2022
What will it take for Chief Information Officers to be strategic and compete effectively in 2022? The Global Chief Technology Officer of EY, Nicola Morini Bianzino, explains how CIOs can prioritize information technology investments today.
The in-depth conversation includes these topics:
About EY an
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Tags: Digital Transformation
What is SASE? (with Palo Alto Networks)
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November 15, 2021
Secure access service edge (SASE) has become an important part of enterprise networking and security. But what is SASE? We took a deep dive into SASE by speaking with Anand Oswal. Senior Vice President and General Manager at Palo Alto Networks. In this exclusive interview, he explains SASE and share
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CIO Strategy: How to Partner with Startups?
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November 05, 2021
For Chief Information Officers (CIO) trying to make their enterprises more agile, eagerness to partner with cloud computing startups can be strong. But it’s not always clear how to decide which are worthwhile investments for enterprise IT, or how to successfully partner with startups.
One of the w
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What is the Experience Economy? A Discussion with Michael J. Wolf
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October 29, 2021
A new world of media, technology, and entertainment is emerging right before our eyes. It’s an economy of attention, engagement, and experience, driven by social networks, smartphones, the convergence of online and offline channels, radical transparency of brands, media, and entertainment content,
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CIO Playbook: Strategic IT 2022
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October 22, 2021
How can Chief Information Officers ensure that information technology investments support core organizational business goals? In 2022, business leaders expect more than ever from CIO strategy. We speak with Satyan Parameswaran, President of Information Technology at UPS to learn more. With $85 billi
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Tags: Digital Transformation
What is Cloud-Based Product Design?
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October 21, 2021
As the world becomes increasingly connected through the cloud, product development tools must adapt to make life easier and more efficient for designers. But what is cloud-based product development? How does it work? And how can I take advantage of its benefits in my organization?
To learn more abou
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Tags: Cloud, Digital Transformation
What is Customer Engagement and Why Should You Care?
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October 18, 2021
Modern customer engagement means using data and analytics to create personalized, relevant, and timely interactions across every channel.
Because customer engagements occur at every point in the buying cycle — from initial contact to ongoing customer support — getting these interactions right i
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Tags: Analytics, Customer Experience, Digital Transformation
AI Ethics and Responsible AI for Data Scientists
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October 15, 2021
As data scientists and business leaders, we need to think about the ethical and privacy considerations of machine learning and artificial intelligence. However, this isn't always easy. What happens when your model is wrong? Or if your model learns something you didn't teach it? And what about fairne
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Tags: Digital Transformation
How to Sell and Negotiate a Book Publishing Contract
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October 08, 2021
Writing a book is hard but selling it can be even harder. To help navigate this process, one of the top literary agents in New York shares practical advice on marketing and selling your book.
Mark Gottlieb is a prominent literary agent working at literary agency Trident Media Group in New York City.
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Tags: Digital Transformation, Marketing
CIO Planning and Investment Strategy 2022
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September 24, 2021
The economy is shifting relentlessly from a manufacturing-based to a service economy. What does this mean for the CIO role and how should Chief Information Officers prioritize their planning and investments for 2022?
Rashmi Kumar, the Chief Information Officer for Hewlett Packard Enterprise (HPE),
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Tags: Digital Transformation
How to Prepare for the Future of Work?
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September 17, 2021
What is the future of work? It’s a question that’s important to Johnny C. Taylor, Jr., President and Chief Executive Officer of SHRM, the Society for Human Resource Management. Today's workforce is more mobile, transparent, collaborative, and inclusive than ever before, making leadership a chall
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Customer Experience in Professional Sports and Entertainment
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September 10, 2021
Professional sports organizations are transforming as customer and fan expectations evolve, all enabled by digital technologies. To learn more about customer experience, we speak with Jonathan Becher, president of Sharks Sports & Entertainment LLC, the parent organization of the NHL’s San Jose Sha
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Tags: Digital Transformation, SportsTech
How Can AI Improve Healthcare?
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August 27, 2021
We’re in the middle of a healthcare revolution – and artificial intelligence is going to make the difference. AI can help us diagnose diseases faster, deliver care more effectively, improve outcomes, and increase accountability.
To learn more, we speak with Kimberly Powell, vice president of hea
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Tags: Digital Transformation
Data Science, Predictive Analytics, and AI in Drug Discovery
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August 13, 2021
Modern drug discovery relies heavily on predictive analytics, artificial intelligence, and machine learning. As a result, many large pharma and biotech companies are using data science to drive innovation in drug discovery. We speak with Dr. Bülent Kızıltan, Head of Causal & Predictive Analytics
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Tags: AI, Digital Transformation, Predictive Analytics
FEARLESS! Lessons from a Big-Time Sports CEO
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August 06, 2021
Scott O’Neil is one of the top sports and entertainment CEO's in the world. In this episode of CXOTalk, he shares practical and personal lessons on how to lead and grow a team. Scott's new book is called Be Where Your Feet Are.
The conversation includes these topics:
About Scott O'Neil and the b
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Tags: Digital Transformation, SportsTech
The Future of Work with Workday Co-CEO Chano Fernandez
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July 30, 2021
Workday’s Chano Fernandez is in a unique position to discuss the changing landscape of our workforce, remote work, and the future of work. As co-CEO of Workday, Fernandez leads the company’s journey to provide software that helps organizations manage and grow their workforce.
The wide-ranging co
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Tags: Digital Transformation
Digital Transformation at the San Francisco Opera
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June 25, 2021
The San Francisco Opera is one of the world’s leading performing arts organizations, with an annual operating budget of $30 million. How did this renowned company use digital technology to adapt its business models and performances during the last year? Matthew Shilvock, General Director of the Sa
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What is the Chief Marketing Officer (CMO) Role?
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June 18, 2021
The CMO role has evolved dramatically since the late ’90s, when marketers were focused on closing business deals with customers. While some of the fundamentals have remained constant over the years — for example, customer-facing teams need to connect marketing efforts back to sales goals –the
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Sustainability Playbook for Business Leaders
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June 11, 2021
Sustainability is an important goal for many business leaders and organizations, but what does it mean and where should we start? The Chief Sustainability Officer of Dassault Systèmes, Alice Steenland, answers these questions and shares the leadership skills needed to be successful with sustainabil
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How to Manage Data and Analytics Teams?
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June 04, 2021
Despite the importance of data and analytics, managing data science teams present a range of opportunities and challenges. We speak with Sol Rashidi, Chief Analytics Officer at Estee Lauder, who explains various types of data and offers advice on managing analytics teams.
The conversation covers the
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Tags: Digital Transformation
Zoom CEO Eric S. Yuan: How to Manage Customer Experience?
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May 28, 2021
How does the CEO of Zoom, Eric S. Yuan, manage the company's massive growth while retaining a focus on customer experience and customer delight? In this episode, one of the most successful entrepreneurs in the world explains his customer experience strategy, the importance of meeting customer expect
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What is a CFO? ServiceNow Chief Financial Officer Explains
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May 21, 2021
How can modern Chief Financial Officers drive innovation and business transformation? The CFO of cloud computing enterprise software company, ServiceNow, Gina Mastantuono, explains CFO transformation, including how she collaborates with other business leaders such as the company’s Chief Informatio
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Former Best Buy CEO: Purpose-Driven Business Transformation
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May 14, 2021
How can a large organization apply purpose-driven principles to create meaningful business transformation? The former CEO of Best Buy, Hubert Joly, explains purpose-driven, digital business transformation by presenting the Best Buy company strategy he created.
The discussion includes these topics:
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Tags: Digital Transformation
Chief Information Officer: Enterprise AI and the CIO
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May 07, 2021
How should Chief Information Officers manage AI in the enterprise, and what challenges may arise? Every CIO must consider these questions from both enterprise technology and business leadership perspectives.
Author and AI investor Ash Fontana explains the CIO role and CIO responsibilities when devel
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Tags: Digital Transformation
Supply Chain Innovation, Transformation, and Sustainability
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April 17, 2021
How can leaders enable business growth, innovation, and resilience through supply chain management (SCM) and digital transformation? And, how does sustainability affect supply chains? To answer these questions, we spoke with Jon Chorley, Chief Sustainability Officer and Group Vice President of Oracl
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Tags: Digital Transformation, Innovation, Sustainability, Supply Chain
The CIO Role: Tech Trends and Investment Planning
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April 16, 2021
Every Chief Information Officer (CIO) must think about enterprise technology trends and tech investment planning for innovation. To provide guidance for CIO strategy and the CIO role, quantitative futurist Amy Webb, Founder and CEO, of the Future Today Institute, explains her report, 2021 Tech Trend
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Tags: Digital Transformation
Telecom Industry: Product Development at Verizon
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April 09, 2021
How does a huge telecom organization with $132 billion in revenue manage product development for the enterprise and consumer markets? Verizon's Chief Product Development Officer, Nicki Palmer, explains and also dives into what's happening with 5G. She describes Verizon’s product design process, ta
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Tags: Digital Transformation
KeyBank CIO: How to Create a Data Strategy?
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April 05, 2021
Digital transformation relies on data from across the organization, ranging from operations to customer service, financials, and employee well-being. In this conversation, we learn how KeyBank's Chief Information Officer, Amy G. Brady, uses data in daily operations and to drive digital transforma
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Enterprise Technology Trends 2021: CIO Role and Strategy
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April 02, 2021
What are the enterprise technology trends that Chief Information Officers should consider in 2021? Paul Daugherty, Accenture's Group Chief Executive for Technology and Chief Technology Officer, explains the key issues and tech trends to which CIOs must pay attention.
The conversation covers these to
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Supply Chain Transformation and Innovation
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March 31, 2021
The digital transformation of supply chains has accelerated as customer expectations have evolved over the last year. What are the characteristics of a robust supply chain and what does sustainability in supply chain mean?
To answer these questions, we spoke with Allan Dow, President & CEO of Logili
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Zoho CEO: Corporate Social Responsibility and ‘Spiritual Capitalism’
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March 26, 2021
Zoho co-founder and CEO, Sridhar Vembu, has developed a clear sense of ethics that guide social impact and corporate responsibility at Zoho. His perspective informs the products, culture, and philanthropy activities of this extraordinarily successful enterprise software company.
During this in-depth
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Digital Transformation at a Major Insurance Company
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March 19, 2021
How does a major Swiss insurance drive digital transformation by focusing on company culture, new business models, and moving to the cloud? We speak with the Chief Technology Officer of Baloise Group AG, Dr. Alexander Bockelmann, to learn more.
In this conversation, you will learn about:
Transform
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CMO Strategy: Back to Work in 2021
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March 12, 2021
As business evolves in 2021, what are the implications for marketers and how should they plan strategy and make investment decisions? We speak with Bill Wohl, a top marketing and communications leader, about core topics of concern to Chief Marketing Officers in 2021.
This conversation covers a broa
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Digital Technology, Trust, and Social Impact
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March 05, 2021
What is the role of government policy in protecting society and democracy from threats arising from misinformation? Two leading experts and members of the UK Parliament, House of Lords, help us understand their report Digital Technology and the Resurrection of Trust.
Lord David Puttnam is a Britis
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Tags: Digital Transformation
How to Create GREAT Customer Service and Experience?
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March 03, 2021
For many organizations, the promise of great experience and service is an elusive and challenging goal. In this conversation, Oracle’s Senior Vice President of Global Marketing, Nate Skinner, explains how your company can create unforgettable customer experiences.
About Nate Skinner. For over 20 y
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Tags: Customer Experience, Digital Transformation
Chief Information Officer (CIO) Role 2021: Opportunities and Challenges
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February 19, 2021
How should Chief Information Officers allocate time, resources, budget, and planning for 2021? One of the most world's most prominent CIO influencers shares his advice.
Peter High is an expert in business and information technology strategy and a trusted advisor to a wide array of business and tech
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Team Collaboration for Product Design and Manufacturing Efficiency
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February 16, 2021
Team collaboration is essential for product designers to create beautiful objects while working within the technical and financial constraints of manufacturing. We speak with an award-winning designer and a manufacturing veteran to learn about the product design process and digital transformation in
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CIO Strategy and Investment Planning for 2021
LinkedIn
February 16, 2021
The CIO role in 2021 has been an essential part of the CXOTalk discussion plan over the last few months.
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Tags: Customer Experience, Innovation, Agile
CMO Strategy 2021: Leadership means Customer Experience and Brand Strategy
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February 05, 2021
How can modern marketers adopt the latest digital technologies while keeping the benefits of "classical" marketing? The Chief Marketing Officer of Mastercard, Raja Rajamannar, explains marketing disruption and offers a CMO playbook for 2021.
During this conversation, we discuss how to allocate bud
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House of Lords Member talks AI Ethics, Social Impact, and Governance
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January 29, 2021
What are the social, political, and government policy aspects of artificial intelligence? To learn more, we speak with Lord Tim Clement-Jones, Chairman of the House of Lords Select Committee on AI and advisor to the Council of Europe AI Committee.
Tim Clement-Jones was Chairman of the Association of
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Tags: Digital Transformation
CIO Advisory: Chief Information Officer Strategy and Agenda Planning for 2021
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January 22, 2021
How should Chief Information Officers prioritize strategy, planning, and investment strategy for the year 2021? And where do CIO responsibilities and CIO priorities intersect with customer experience and corporate culture?
In this episode of CXOTalk, two seasoned CIOs offer practical tips and advice
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Tags: Digital Transformation
Media Training: Save Your Career with a Crisis Communication Plan
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January 08, 2021
Crisis communications and reputation management are central parts of media training. Companies face reputational risks every day, but few are ready to respond appropriately when a crisis hits. In this episode of CXOTalk, the former Chief Communications Officer of United Rentals explains how to preve
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Tags: Digital Transformation, Risk Management
Former Australian Prime Minister on Disruptive Innovation and Social Impact
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December 14, 2020
Disruptive innovations in technology have created profound social impacts that affect virtually every facet of society from politics to the distribution of wealth and economic opportunity.
In this episode, Malcolm Turnbull and two other prominent guests discuss social responsibility, economic turmoi
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Tags: Digital Transformation
Girls in Tech: How to Create Gender Equality?
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December 11, 2020
With gender equality still an issue in workplaces worldwide, how can we create diversity and inclusion programs to empower women? Common solutions include formal mentoring, education for employees about diversity, and training on unconscious bias. Recently, women-led initiatives have promoted dive
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Tags: Digital Transformation
Digital Transformation and Servitization at Rolls-Royce
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December 01, 2020
Servitization is an essential part of digital transformation for jet engine manufacturer Rolls-Royce. The company’s servitization journey has improved customer experience and satisfaction while enabling a business model based on data, analytics, and a digital platform.
To learn more about the Ro
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Tags: Customer Experience, Digital Transformation
Social Impact: Zoho CEO on Corporate Responsibility
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November 06, 2020
Social impact and corporate social responsibility are central to the mission and activities of Sridhar Vembu, the CEO and co-founder of enterprise software vendor Zoho, maker of products such as Zoho CRM.
In this wide-ranging interview, we speak with Sridhar Vembu about combining economic growth, de
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Tags: Digital Transformation
Transformational CIO Agenda: Strategy 2021
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October 30, 2020
The Chief Information Officer role is central to business process transformation and corporate innovation. In this episode of CXOTalk (#676), we talk with two prominent CIOs about the CIO role in 2021. The conversation goes beyond cloud computing strategy and digital transformation into the CIO agen
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Tags: Digital Transformation
CIO Strategy and CIO Priorities 2021
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October 16, 2020
What are top Chief Information Officer strategies and priorities for 2021? The CIO of Tata Consultancy Services (TCS), a company with 448,000 employees, shares his CIO agenda and business goals.
TCS is a leading global IT services, consulting and business solutions with US $22 billion in revenue and
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Tags: Digital Transformation
Brand Loyalty, Customer Success, and Employee Experience at Comcast
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October 09, 2020
During this period of rapid change, how does cable and media giant, Comcast, weave customer and employee experience into the fabric of business processes and operations? To learn more, we speak with Tom Karinshak, the Executive Vice President and Chief Customer Experience Officer for Comcast Cable.
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Tags: Digital Transformation
Transforming Customer Experience at Comcast
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October 09, 2020
During this period of rapid change, how does cable and media giant, Comcast, weave customer and employee experience into the fabric of business processes and operations? To learn more, we speak with Tom Karinshak, the Executive Vice President and Chief Customer Experience Officer for Comcast Cable.
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Tags: Digital Transformation
CIO Business Model: Resilience and Transformation Strategy
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October 02, 2020
The CIO of Logitech explains how he approaches issues such as:
Business resilience
Digital transformation
eCommerce strategy
Digital business and the IT operating model
Customer experience
Enabling remote work through virtual collaboration
Massimo Rapparini is Chief Information Officer at Logite
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Tags: Customer Experience, Digital Transformation
Future of Work 2021
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September 25, 2020
What is the future of work, collaboration, virtual teams, work from home, and distributed workforces? The Chief Operating Officer of Dropbox shares her views and offers practical advice for managing remote employees and building distributed teams.
Olivia Nottebohm serves as the Chief Operating Offic
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Tags: Digital Transformation
CISO Strategies 2021
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September 18, 2020
How do major financial institutions manage their enterprise security strategies and innovation in 2021? We talk with Dr. Alissa Abdullah, Mastercard's Deputy Chief Security Officer, to learn about cybersecurity strategy, emerging threats such as spear phishing, and the adversary of the future. She a
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Tags: Digital Transformation
Customer Experience, Ecommerce, and Digital Transformation at FTD
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September 11, 2020
How does a 110-year old flower retailer, wholesaler, and delivery network transform itself with eCommerce? We hear from the CEO of FTD, Charlie Cole, to learn about customer engagement, CX strategy, eCommerce strategy, digital transformation, and business metrics at this iconic brand.
Charlie also e
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Tags: Digital Transformation
Cloud Adoption and Infrastructure
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September 01, 2020
As large organizations move to the cloud, what are key infrastructure issues facing Chief Information Officers and information technology organizations? To learn more, we speak with Clay Magouyrk, the Executive Vice President of Engineering for Oracle Cloud Infrastructure.
In this conversation, he d
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Tags: Digital Transformation
CIO Strategy: What is IT Modernization?
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August 28, 2020
How does an important US government agency modernize its operations, especially during a global crisis? Jamie Holcombe, Chief Information Officer (CIO) for the United States Patent and Trademark Office (USPTO), explains his IT modernization strategy including cloud migration strategies and the CIO r
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Tags: Digital Transformation
Digital Transformation: Innovation in Healthcare
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August 21, 2020
What is the state of healthcare innovation in 2020? In the episode, we explore exponential medicine with Daniel Kraft, one of the world's foremost medical innovators.
Daniel Kraft is a Stanford and Harvard trained physician-scientist, inventor, entrepreneur, and innovator and is serving as the Chair
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Tags: Digital Transformation
Experience Management and Customer Experience: SAP and WSJ
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August 09, 2020
Customer experience (CX), experience management, and the experience economy point to customer satisfaction and delight as crucial parts of business.
In light of this growing trend to increasing customer engagement, software giant SAP has partnered with Dow Jones, publisher of the Wall Street Journal
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Tags: Digital Transformation
Field Service Management and Servitization for Customer Experience
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July 29, 2020
As companies seek higher loyalty, retention, and loyalty from their customers, service has become a critical path forward. Field service management (FSM) solutions can help firms take the servitization journey and meet the expectations of demanding customers.
We spoke about this with Darren Roos, t
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Tags: Digital Transformation
Corporate Ethics, Integrity, and Social Responsibility
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July 24, 2020
Business ethics, trust, safety, and corporate social responsibility have become increasingly important to consumers and in society more broadly. How should organizations conduct themselves ethically and what are the impacts on corporate governance? And what responsibilities do organizations have tow
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Tags: Digital Transformation
Former Honeywell CEO: Business Strategy and Leadership
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July 10, 2020
How can business leaders manage long-term objectives while achieving short-term results? The former Chairman and CEO of Honeywell, David M. Cote, explains how to fight the evils of short-termism, overcome business process failures, and be a great leader.
David’s book, Winning Now, Winning Later, d
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Tags: Digital Transformation
Engineering and Product Design: The Future of Work
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June 29, 2020
The global health crisis has forced product designers and engineers to work and collaborate in new ways. Today’s engineering and design processes require distributed team members to collaborate easily from multiple locations, including their offices and homes.
This digital transformation of the pr
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Tags: Digital Transformation
Digital Media and Journalism in 2020
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June 26, 2020
Digital media and journalism business models are evolving, changing as the news media shifts from broadcast journalism to digital content and new methods of distribution.
To explore this topic, we speak with Andy Serwer, the editor in chief for Yahoo Finance, perhaps the largest financial news websi
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Tags: Digital Transformation
Manufacturing and Supply Chain Innovation in 2020
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June 23, 2020
The global health crisis has pushed manufacturing and global supply chain management (SCM) to the forefront of issues facing companies in 2020. To gain an understanding of supply chain resilience, we spoke with John McEleney, a world expert on this topic.
John is an entrepreneur and industry pioneer
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Tags: Digital Transformation
Transportation Transformation and Autonomous Mobility
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June 19, 2020
The future of transportation and mobility is autonomous. In this episode, we explore digital transformation in the transportation industry with investor and author Evangelos Simoudis.
Evangelos Simoudis is a seasoned venture investor and senior advisor to global corporations. The author of two books
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Tags: Digital Transformation
CIO Playbook: Rapid IT Response at the Texas Rangers
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June 17, 2020
The global health crisis forced organizations around the world to shift from office to remote work from home rapidly. At the Texas Rangers baseball team, this transformation took place overnight.
We asked the Texas Rangers’ Vice President of Information Technology, Mike Bullock, to explain how the
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Tags: Digital Transformation
Innovation and the Engineering Design Process
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June 15, 2020
Product engineering and team collaboration are evolving as the global health crisis forces product designers to maintain the pace of innovation despite working remotely from home. The challenge of design innovation in engineering reflects the importance of cultural change across the entire product
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Tags: Digital Transformation
Oracle Cloud Innovation Hubs Drive Culture Change and Customer Focus
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June 11, 2020
Oracle has created a series of teams, called the Cloud Engineering and Innovation Hubs, to work closely with customers and help establish cloud culture at the large software vendor. These centers serve as a focal point for cloud strategy and co-innovating with customers on their unique projects. Man
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How to use Data Science for Digital Transformation
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May 29, 2020
How can data science help organizations drive effective digital transformation? A prominent data scientist explains weaknesses in many digital transformation strategy efforts and how data can address the problems.
Dr. Satyam Priyadarshy is a Technology Fellow and Chief Data Scientist at Halliburton
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Tags: Digital Transformation
The Business Building Imperative in the Current Crisis
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May 22, 2020
The global health crisis created by COVID-19 has forced organizations to rethink their sources of revenue, customer relationships, business models, and innovation strategies.
We spoke with Ralf Dreischmeier, the global leader of Leap by McKinsey, to learn how companies can apply business-building
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Tags: Digital Transformation, Innovation
Transformational CIO: Strategy and Operations
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May 15, 2020
What are the elements of being a transformation CIO? Two prominent Chief Information Officers share their experience and advice.
Nick Costides is the President of Information Technology at UPS where he has global responsibility for the company’s industry-leading portfolio of technologies that powe
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Tags: Digital Transformation
JetBlue Chairman Joel Peterson on Entrepreneurial Leadership
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May 01, 2020
What are the qualities of great entrepreneurial leaders and how can you build a culture of trust? Joel Peterson, JetBlue Chairman, teaches business at Stanford University, shares lessons from his new book, titled Entrepreneurial Leadership: The Art of Launching New Ventures, Inspiring Others, and Ru
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JetBlue Chairman Joel Peterson Explains Entrepreneurial Leadership
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May 01, 2020
What are the qualities of great entrepreneurial leaders and how can you build a culture of trust? Joel Peterson, JetBlue Chairman, teaches business at Stanford University, shares lessons from his new book, titled Entrepreneurial Leadership: The Art of Launching New Ventures, Inspiring Others, and Ru
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Tags: Digital Transformation
Digital Transformation at Goodyear: ‘Smart Tires’ and the Internet of Things
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April 24, 2020
“Smart tires” and connected cars are a new frontier for digital transformation strategy, customer experience, and the internet of things (IoT). In this exciting episode, learn about the future of tires as a sensor platform that enables safety, performance, and efficiency. Our guest is Chris Hels
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Tags: Digital Transformation
CIO Strategy: Cloud-First Leadership for Crisis Response
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April 10, 2020
What leadership lessons should a CIO adopt to manage business operations during a crisis? Jay Ferro, a well-known transformational CIO, discusses risk management, threats to an organization, creating a cloud-first strategy, and the importance of a disaster recovery plan.
Jay Ferro is the Chief Infor
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Tags: Digital Transformation
Using Data Science for Crisis Management and Response
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March 27, 2020
In this era of Coronavirus and Covid-19, how can we use data science to manage a crisis? In this episode, two experts share their advice for using data science to help with crisis management and develop a crisis response plan.
Anthony Scriffignano has over 35 years’ experience in information techn
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Tags: Digital Transformation, COVID19
Telecom 2020: 5G, IoT, and Edge Computing
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March 13, 2020
What is the future of telecom in 2020, with its focus on 5G, the internet of things (IoT), and edge computing? The Chief Marketing Officer of AT&T Business, Mo Katibeh, shares an inside look at the telecommunications industry trends with industry analyst, Michael Krigsman.
Mo Katibeh currently leads
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Tags: Digital Transformation
CIO Strategy and Investment Planning in 2020
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March 06, 2020
Recent research from Deloitte sheds light on the CIO role and the relationship between IT, the CFO, and other business stakeholders. We speak with the Global Chief Technology Officer of Deloitte to discuss the research and its implications for both the Chief Information Officer and the Chief Financi
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Tags: Digital Transformation
CFO Strategy: Mass Customization at Cimpress / Vistaprint
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February 28, 2020
Cimpress and its subsidiary Vistaprint are pioneers of mass customization. In this episode, industry analyst, Michael Krigsman, speaks with the Chief Financial Officer of Cimpress, Sean Quinn, to learn about mass customization strategy from a Chief Financial Officer perspective. The conversation als
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Tags: Digital Transformation
Leadership and Organizational Culture with Data and Intuition
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February 14, 2020
digital transformation and innovation require data-driven leadership combined with intuition to create a humanistic digital culture. It’s an approach to leadership training that resonates with systems thinking and change management, according to Rishad Tobaccowala, former Chief Growth Officer of
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Tags: Digital Transformation
Digital Transformation: Data Protection in the Cloud
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February 07, 2020
With digital transformation, issues around data protection and privacy are important for business leaders and CIOs. In this episode, Aaron Levie, co-founder and CEO of the cloud storage service, Box.com, explains the impact of cloud computing on security, privacy, and compliance. He also describes t
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Tags: Digital Transformation
Data Science in Pharma and Drug Discovery
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January 24, 2020
Data science and AI have a growing role in drug discovery and development. Industry analyst, Michael Krigsman, speaks with a leader in data science for health care, Dr. Bülent Kiziltan, to learn more.
Dr. Bülent Kiziltan is an AI executive and an accomplished scientist who uses artificial intellig
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Tags: Digital Transformation
Data Governance, Trends, and Challenges 2020
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January 10, 2020
With the growth of machine learning and AI, data governance strategy and data protection issues have become significant technology and policy challenges for leaders in business and government. This episode explores big data policy, strategy, and trends in the year 2020. Our guests on this episode ar
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Tags: Digital Transformation
Andrew Ng Explains Enterprise AI Strategy
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December 20, 2019
Andrew Ng is one of the world's most prominent AI scientists and educators. In this episode of CxOTalk, he shares practical advice for developing an AI strategy, implementing an AI proof of concept, and going beyond AI hype to achieve real business outcomes for artificial intelligence in business.
D
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Tags: AI, Digital Transformation
Customer Experience and Fan Engagement in Sports and Business
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December 17, 2019
Customer experience is a crucial focus for innovative business leaders. In professional sports, the same concept translates to fan engagement, creating happy supporters who fill stadium seats and cheer on their favorite players.
Whether improving the customer journey and lifecycle or encouraging spo
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Tags: Customer Experience, Digital Transformation, SportsTech
Digital Health: Transformation and Innovation in Healthcare
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December 13, 2019
Digital health is an important frontier in innovative health care. We speak with a digital healthcare leader, the CIO of the World Health Organization, to learn what's happening in this crucial field.
Bernardo Mariano, Junior is the Chief Information Officer at the World Health Organization. In this
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Tags: Digital Transformation, Innovation, HealthTech
How to Tell Authentic Brand Stories with Video
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December 06, 2019
Digital storytelling with video has become an essential skill for business leaders and brands. In this episode, executive storyteller and industry analyst, Michael Krigsman, speaks with David Hoffman, a successful brand storyteller and documentary filmmaker to learn inside secrets on how to tell a c
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Tags: Digital Transformation
McKinsey: Leap Beyond Digital Transformation
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December 03, 2019
Although digital transformation is a foundation of modern business, established organizations often struggle with developing the new, customer-centric business models that are essential to successful transformation. For incumbents, especially large companies, innovation management involves simultane
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PwC: Digital Transformation at Massive Scale
CXO TALK
November 25, 2019
PwC is one of the largest professional services organizations in the world, with almost 300,000 employees and over $42 billion in revenue. The firm's Chief Digital Officer, Joe Atkinson, shares his experience and lessons for digital business transformation at scale.
Joe Atkinson is a member of PwC's US Leadership Team responsible for executing on our vision to digitally enable our firm and better leverage technology and talent to bring greater value (and a better experience) to our people and our clients.
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Digital Transformation Strategy: Lessons and Advice from PwC
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November 22, 2019
PriceWaterhouseCoopers (PwC) is one of the largest professional services organizations in the world, providing a range of business consulting services, with almost 300,000 employees and over $42 billion in revenue. The firm's Chief Digital Officer, Joe Atkinson, shares lessons, digital transformatio
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Tags: Digital Transformation
Intelligent Robots and Autonomous Manufacturing
CXO TALK
November 16, 2019
The fascinating world of AI in robotics and autonomous systems for manufacturing and factory automation is evolving rapidly. The CEO of Unibap, a leader in this field, join us together with Industry Analyst, Michael Krigsman, and guest co-host, Dr. David A. Bray.
Fredrik Bruhn is currently CEO and CTO of the applied science think tank Bruhnspace AB. He is also a director and CEO of Unibap AB and adjunct professor in robotics and avionics at the school of innovation, design, and engineering, division of intelligent future technologies at Mälardalens University (MDH). Fredrik co-started the group Mälardalen Aerospace and Robotics Center at MDH and is pursuing research on miniaturized, safety-critical heterogeneous computing platforms for intelligent data analysis using artificial intelligence. The research combines dependable software, real-time, multi-core (CPU/GPU/FPGA) software engineering, and robust electronics design.
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Tags: AI, Digital Transformation, RPA
Intelligent Robots and Autonomous Manufacturing
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November 15, 2019
The fascinating world of AI in robotics and autonomous systems for manufacturing and factory automation is evolving rapidly. The CEO of Unibap, a leader in this field, join us together with Industry Analyst, Michael Krigsman, and guest co-host, Dr. David A. Bray.
Fredrik Bruhn is currently CEO and C
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Tags: Digital Transformation
Professional Services: Collaboration and the Future of Work
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November 12, 2019
The bigger your company, the more important it is that every team member is on the same page. When you're as big as Genpact, with 90,000 employees and twice as many partners, then collaboration is a top priority. Sanjay Srivastava is well aware of the challenges. As Genpact's Chief Digital Officer,
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Tags: Digital Transformation
CIO Playbook: Become a Transformational Chief Information Officer
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November 05, 2019
The evolving role of the CIO has undergone a drastic metamorphosis to keep up with changing organizational cultures and expectations in today's business landscape of digital transformation. Becoming a transformational Chief Information Officer is the key to remaining relevant to business partners du
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Tags: Digital Transformation
Cognitive Automation in the Enterprise
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November 01, 2019
Cognitive automation and artificial intelligence are core parts of the innovation strategy for many organizations. In this episode, we explore the impact of cognitive automation in the enterprise and share key lessons that you must understand in applications such as supply chain management and prici
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Tags: Digital Transformation, RPA
Belkin CIO: Managing Data and Cloud Infrastructure
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October 29, 2019
Today’s Chief Information Officer (CIO) must be a businessperson and an excellent communicator. Gone are the days when CIOs only had to concern themselves with making sure a company's IT infrastructure ran properly. Lance Ralls, CIO at Belkin International, knows this all too well. For him, being
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Tags: Digital Transformation
Workday CEO: Machine Learning in Enterprise Software
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October 25, 2019
Aneel Bhusri, Workday’s CEO, shares his views on what business leaders should understand about machine learning, artificial intelligence, algorithms, and data in the enterprise. He raises compelling issues around AI ethics and the responsibilities of being a steward of customer data.
Mr. Bhusri a
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Tags: Digital Transformation
How to Get a Book Publishing Contract
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October 11, 2019
How can you find a publisher to publish and release a business book? One of the top literary agents in New York City, Mark Gottlieb, explains how to sell and negotiate a book publishing contract on this episode of CxOTalk. He also discusses the importance of building an author website and platform.
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Tags: Digital Transformation
Digital Natives: Connected to Devices but Disconnected from Life
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October 04, 2019
Many digital natives and Millennials relate to life through phones and devices, causing a range of social and economic problems for themselves and society. This episode of CxOTalk explores the issues with one of the world's foremost digital sociologists. She explains the problem and offers suggest
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Tags: Digital Transformation
Cisco CSO: Enterprise Security and the Global Value Chain
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September 27, 2019
Edna Conway, a prominent female CSO from Cisco Systems shares her strategies for managing the cloud security architecture where ecosystem partners play a crucial role. Security in our hyper-connected and converged world means addressing physical security, operational security, and infosec along with
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Tags: Digital Transformation, Ecosystems, Security
Digital Transformation and the Google Cloud
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September 20, 2019
The link between digital transformation and technology is not always clear. On this episode, Industry Analyst, Michael Krigsman, explores this topic with Marcus East from the Office of the CTO at Google.
Marcus East is an international technology and product executive and CDO/CIO/CTO with over 20 ye
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Tags: Digital Transformation
Gender Equality and Women in Technology
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September 19, 2019
The technology industry talks about gender equality but often does not follow through with action. Alicia Tillman, the Chief Marketing Officer of SAP, aims to change that.
To drive that change, Alicia looks at open positions across the business to make sure there is a fair gender balance when it com
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Tags: Digital Transformation
How to Become a Data-Driven Enterprise
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September 18, 2019
In today's business world, information is power. But what does it mean to be a data-driven enterprise? According to Tiger Tyagarajan, CEO of Genpact, it means being the kind of business that uses real-time data sets and predictive analytics to make decisions that move the company ahead of its compet
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Tags: Digital Transformation
How to Build Customer Loyalty and Brand Intimacy
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September 13, 2019
Brand loyalty and customer loyalty are foundations for any modern business. On this episode, we explore brand loyalty and customer retention with Mario Natarelli, managing partner at branding agency MBLM and author of the book Brand Intimacy.
Mario Natarelli is a trusted advisor to executives and t
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Tags: Customer Experience, Public Relations, Customer Loyalty
CMO Playbook: How to Build Brand Value
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September 12, 2019
Building your brand is incredibly important for every company. How do you stand out in a sea of competitors who are targeting the same customers and aiming for the same profitability? Alicia Tillman, Chief Marketing Officer of SAP, explains how to create a world-class brand. SAP has just been nam
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Tags: Digital Transformation
Data Analytic Tools and AI: A Winning Combination for Formula E Racing
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September 11, 2019
Formula E Racing, like its Formula 1 counterpart, relies on speed and strategy to win. But how do you crunch through the reams of data that you can get from an electric race car and analyze it in a way that would help your driver and your racing team beat the competition? That's the conundrum facing
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Tags: Digital Transformation
Disinformation, Cognitive Security, and Influence
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September 06, 2019
Fighting disinformation (and misinformation) attacks has become a crucial part of information security (Infosec). On this episode of CxOTalk, three experts explain these dangerous attacks, which are based on influence and manipulation, and how to disrupt them.
Sara-Jayne Terp is a data nerd with a
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Tags: Digital Transformation
Experience Management: The Future of Customer Experience
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September 05, 2019
How well do you really know your customers, and how confident are you that you are giving them the optimal experience working with your company? Customer experience and experience management are among the most important topics in business today. An excellent experience can mean the difference betwee
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Tags: Digital Transformation
Fintech News: How the Payments Industry Fights Fraud
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August 23, 2019
What is the future of payment and how does the payment processing industry fight fraud for traditional banking, fintech startups, and beyond? Join Industry Analyst, Michael Krigsman, and Guest Co-Host, Dr. David A. Bray, as we explore this topic with a senior executive from ACI Worldwide.
Mike Braat
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Tags: Digital Transformation
Samsonite executive: How the right data makes online shopping more personal (CxOTalk interview)
ZDNet
August 23, 2019
The luggage maker's global chief e-commerce officer explains how data drives customer experience in e-commerce and how you can improve results in your company.
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Tags: Customer Experience, Digital Transformation, Retail
Women in Business: Gender Equality and Career Development
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August 16, 2019
For women in leadership, the challenges of female inclusion and gender diversity are real. On this episode of CxOTalk, we discuss women in tech, barriers to female leadership, and how to promote female leadership.
Our guests are Michelle Carnahan, Senior Vice Pesident at Sanofi and Joan Kuhl, auth
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Tags: Leadership, HR, Diversity and Inclusion
Samsonite and TUMI: Transforming Retail and E-Commerce
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August 09, 2019
How do established brands like Samsonite and Tumi plan their digital and ecommerce strategy? Senior executive, Charlie Cole, shares his ecommerce strategy for 2019 and 2020 in this exciting CXO executive interview.
Charlie Cole joined TUMI in 2015 as the company’s (CDO) Chief Digital Officer. In t
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Tags: Digital Transformation
Growing Revenue with Customer Experience
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August 02, 2019
Marketing and sales operations can improve the buyer experience to increase revenue. When sales and marketing alignment around the entire buyer experience cycle exists, then revenue will naturally grow. Of course, the entire marketing and sales funnel benefits when the organization connects revenue
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Tags: Digital Transformation
Workforce Development, AI, and the Future of Work
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July 30, 2019
Workforce development has changed dramatically over the last few years. Challenges on how to tackle the future of work and related ethical issues abound. For example, how should companies help older workers transition to new ways of doing their jobs? How can they address the needs of a new generati
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Tags: Digital Transformation
Using Data Science to Detect Disinformation
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July 26, 2019
Disinformation presents numerous challenges to business and society. We explore strategies for using data science to uncover patterns and reveal disinformation campaigns. We hear so much about disinformation, but do we even know what disinformation is? What's the connection between disinformation
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Tags: Digital Transformation
Customer Success and the Future of Contact Centers
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July 19, 2019
Customer success, service, and support are crucial components of customer experience strategy. On this episode, Michael Krigsman explores the future of customer success and contact centers with two of the world's most qualified experts on professional services call center outsourcing.
The guests on
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Tags: Digital Transformation
NetSuite Founder Shares Cloud ERP Success Secrets
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July 16, 2019
As one of the first cloud-based, enterprise software companies, Oracle NetSuite is a pioneer developing cloud ERP and financial management applications. In this video, learn how Evan Goldberg, the founder and Executive Vice President of Oracle NetSuite, works with his team and customers to tailor Ne
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Tags: Digital Transformation, ERP
Siemens and Hackrod: Collaborative Design, PLM, and Web 3.0
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July 12, 2019
You will soon see a revolution in design and manufacturing, if Hackrod has anything to do with it. The company has partnered with Siemens PLM and other companies to develop Autonomo, a platform that eases the barriers from bringing manufacturing prototypes from concept to market.
Hackrod Autonomo
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Tags: Digital Transformation
Customer Experience and the Experience Economy
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July 09, 2019
The last few years have seen a dramatic rise in the importance of customer experience and the experience economy. From viewing potential homes in augmented reality to buying subscription services, consumers today control their customer journey.
This shift in consumer sentiment means that every busin
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Tags: Digital Transformation
Customer Experience in Digital Video Production
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June 28, 2019
We speak about disruption and customer experience on this episode. Grant Petty is the founder and CEO of Blackmagic Design, where he has democratized video equipment and production. If you do video production, ask your video crew. If you're a marketer, ask your video folks. Everybody knows that
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Tags: Digital Transformation
Cognitive Automation and AI in Business
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June 26, 2019
Cognitive technologies such as Artificial Intelligence (AI) offers businesses an incredible opportunity to rethink traditional processes. By automating rote tasks and accelerating standard workflows, companies can free employees to pursue innovation in other capacities.
But are AI and intelligent au
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Tags: AI, Digital Transformation, RPA
Cognitive Automation in Pricing, Promotions, and Forecasting
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June 26, 2019
How can a large organization use cognitive automation to innovate crucial business processes? That question faced Saqib Mehmood, Global SVP Business Solutions & Insights, with the Hygiene Home team at RB.
For RB, whose products include Lysol and Mucinex, one of the answers was moving away from prop
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Tags: Digital Transformation, RPA
How to Use a Digital Twin and AI to Improve Manufacturing
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June 25, 2019
Combining a digital twin with artificial intelligence (AI) can remove much of the guesswork and expense that comes with manufacturing a product. But what exactly is a digital twin, or virtual replica, and how does it streamline your production process in the real world?
Dr. Norbert Gaus of Siemens C
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Tags: Digital Transformation, Digital Twins
Customer Experience at the American Medical Association
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June 21, 2019
The American Medical Association is using digital transformation to increase AMA membership and drive influence on policy issues that are important to physicians. The AMA's Chief Experience Officer, Todd Unger, shares his practical advice on customer experience strategy and market engagement.
During
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Tags: Digital Transformation
AT&T Business: Customer experience and digital transformation (CxOTalk interview)
ZDNet
June 17, 2019
Learn how the Chief Marketing Officer of AT&T Business drives CX with organizational change at this huge company with $37 billion in revenue. He also talks about 5G and the Internet of Things (IoT).
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Tags: Customer Experience, Digital Transformation
Vonage: Building a Brand at Scale
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June 14, 2019
We speak with Rishi Dave, Chief Marketing Officer of Vonage, to learn how to transform marketing to and build a brand at scale. Rishi describes brand building strategies and covers topics such as brand awareness, culture, and the importance of agility to the CMO and marketing organization.
Rishi Dav
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Tags: Digital Transformation
Procurement Management and Transformation at Coca-Cola FEMSA
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May 29, 2019
Procurement management and indirect spend can have a profound impact on an organization's ability to save money and be agile. Jorge Torres Perez, Chief Procurement Officer at Coca-Cola FEMSA, the largest Coca Cola bottling company in the world, shares his procurement and purchasing transformation
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Tags: Digital Transformation
Augmented Reality and IoT in the Enterprise
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May 24, 2019
Augmented reality and the industrial internet of things (IoT) have the power to transform business and manufacturing. The CEO of a large, public company developing these technologies shares a glimpse into the future.
James (Jim) Heppelmann is the president and chief executive officer (CEO) of PTC,
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Tags: Digital Transformation
Oracle CIO: Cybersecurity and the Board of Directors
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May 20, 2019
As digital security threats increase in complexity and severity, organizations are searching for comprehensive and automated ways to stay safe. Any breach of a company’s digital security could amount to millions of dollars in lost revenue, as well as untold damage to a brand’s reputation. Managi
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Tags: Digital Transformation
Customer Transformation with Cisco Systems Former CIO
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May 17, 2019
Customer transformation means looking beyond technology into culture, talent, and information sharing. We speak with the former Chief Information Officer of Cisco Systems to explore business transformation at scale.
Bio of Guillermo Diaz, Jr.
Guillermo Diaz, Jr., is responsible for Cisco's global I
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Tags: Digital Transformation
Johnson & Johnson Creates an Intelligent Supply Chain
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May 16, 2019
These days, there's nothing simple about supply and demand. With goods being manufactured all over the world, and customers expecting a very personal experience when they purchase goods and services, the idea of an intelligent, efficient supply chain becomes an increasingly vital part of doing busin
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Tags: Digital Transformation
Praxair CIO Manages Digital (and Physical) Security
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May 13, 2019
When you think of cybersecurity defense you don’t often associate it with corporate culture. At Praxair, a $12 billion industrial gas company, the two are closely linked. Because of the dangerous work its employees undertake each day handling active and inert gasses, Praxair has a no-nonsense safe
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Tags: Cybersecurity, Digital Transformation, Security
Andy Mendelsohn: Oracle and The Autonomous Database
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May 06, 2019
Over the past two decades, automation and cloud computing have helped revamp the ways in which databases are built, maintained, and sold. Businesses are now more reliant on vendors to administer and simplify the most basic system processes, such as patching, upgrading, and performance moderation. Ho
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Tags: Digital Transformation
Customer Relationships for the Experience Economy
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May 03, 2019
Our experience economy demands customer relationships based on the right business models and processes. Two Wharton School professors share their research on developing and keeping strong customer relationships. This topic goes beyond marketing alone into the core of management, customer service, an
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Tags: Digital Transformation
5 tips: Become a transformational CIO
ZDNet
April 29, 2019
A top CIO shares crucial points of advice on how to thrive as a technology-focused business leader.
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Tags: Digital Transformation
Zoho CEO: Building an Enterprise Software Suite
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April 26, 2019
Zoho has become a recognizable alternative to companies such as Salesforce.com. Learn how Zoho's CEO built this enterprise software suite without venture capital funding.
Sridhar Vembu is the co-founder and CEO of Zoho Corp. He is known for his unconventional choices. Sridhar started a product compa
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Tags: Digital Transformation
Steven Goldbach: Collaboration, Innovation and Detonation
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April 23, 2019
For far too long, organizations averse to risk have stifled innovation. By incentivizing employees to behave in a risk-averse manner, businesses have limited opportunity and counterintuitively set themselves up for failure. Those businesses that have encouraged risk, new modes of thought, and novel
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Tags: Digital Transformation
Smart Cities, Ecosystems, and Financial Inclusion
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April 19, 2019
Technology has the power to transform cities around the world. Industry analyst, Michael Krigsman, talks with Mastercard's Miguel Gamiño, Jr. about opportunities to improve the lives of citizens everywhere.
Miguel Gamiño, Jr. Biography
Miguel Gamiño Jr. Joined Mastercard as Executive Vice Pr
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Tags: Digital Transformation, Ecosystems, Smart Cities
AT&T CMO Mo Katibeh: Future of Enterprise Communications
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April 12, 2019
With 5G and the Internet of Things (IoT) about to explode in the enterprise, what does the future of communications hold for business? Learn more from Mo Katibeh, the President and Chief Marketing Officer of AT&T Business. He discusses digital experiences, marketing strategy, customer experience, a
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Tags: Digital Transformation
Emerging Technologies 2019: Future of AI with Amy Webb
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April 05, 2019
What should business people know about artificial intelligence and other emerging technology trends in 2019? Quantitative futurist and author, Amy Webb, shares her research with Michael Krigsman and CxOTalk.
Amy Webb Biography
Amy Webb is a quantitative futurist and professor of strategic foresigh
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Tags: Digital Transformation
CIO The Transformational Chief Information Officer
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April 01, 2019
As the CIO role goes beyond transactions and even digital what does it mean for the Chief Information Officer to be a transformational leader Industry analyst Michael Krigsman explores this topic with innovative and outspoken CIO Jay Ferro
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Tags: Digital Transformation, Digital Disruption, Innovation
Oracle talks customer experience at Modern CX 2019
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March 25, 2019
At its Modern Customer Experience event in Las Vegas Oracle showcased products and services on this important topic This article explains the basics of customer experience what it is and how to get there
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Tags: Customer Experience, Digital Transformation
Customer Experience A CMO Perspective
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March 25, 2019
What is customer experience why is it important and how can we create it A seasoned Chief Marketing Officer explains what you need to know and shares lessons from her experiencePernille Bruun-Jensen is the Chief Marketing Officer CMO of GoHealth Urgent Care the national leader in patient-dr
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Tags: Customer Experience, Digital Transformation
Brand Building Emotion in the Digital Transformation Era
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March 20, 2019
How do you build a brand in this era of digital transformation With myriad different experiences and interactions through B2B and countless customer touchpoints its more important than ever to make an emotional connection Carla Hendra chief executive at Ogilvy Consulting explains
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Tags: Customer Experience, Digital Transformation
CEO view Digital transformation at Siemens USA CxOTalk interview
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March 18, 2019
The CEO of a company with 23 billion in revenue and 50000 employees talks about innovation culture data customer relationships business models IT vs OT and more Barbara Humpton is a strong and powerful leader who offers practical advice and lessons for every manager Watch the video and re
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Tags: Digital Transformation
CEO view Digital transformation at Siemens USA CxOTalk interview
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March 18, 2019
The CEO of a company with 23 billion in revenue and 50000 employees talks about innovation culture data customer relationships business models IT vs OT and more Barbara Humpton is a strong and powerful leader who offers practical advice and lessons for every manager Watch the video and re
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Tags: Digital Transformation
CMO Playbook Marketing Strategies and Tactics
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March 18, 2019
Although marketing theory is useful the real comes in marketing tactics and execution We talk with two seasoned CMOs to learn marketing strategy and tactics that deliver results
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Tags: Marketing
Vint Cerf Interview Future of the Internet with David Bray People-Centered Internet
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March 11, 2019
The Internet is among the most profound achievements in human history We talk with Vint Cerf the co-inventor of TCPIP one of the foundational protocols on which the entire Internet relies and David Bray an important thinker on policy and change agents
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Tags: IoT
Siemens USA CEO on Digital Transformation
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March 05, 2019
How does a company with 24 billion of revenue adapt transform and change The CEO of Siemens USA shares her experience with the digital transformation of this very large organization Barbara Humpton is CEO of Siemens USA where she guides the companys strategy and engagement in serving the co
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Tags: Digital Transformation
SAP marketing The culture journey from on-premise to cloud CXOTalk interview
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February 28, 2019
SAPs executive vice president of marketing and communications Nick Tzitzon explains how this company of 96000 employees drives change across the organization Its an inside look at the real challenges and opportunities of running a large company with lessons for managers in every department
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Tags: Digital Transformation, Marketing
SAP marketing The culture journey from on-premise to cloud CXOTalk interview
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February 28, 2019
SAPs executive vice president of marketing and communications Nick Tzitzon explains how this company of 96000 employees drives change across the organization Its an inside look at the real challenges and opportunities of running a large company with lessons for managers in every department
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Tags: Digital Transformation, Marketing
Digital transformation and the industrial internet of things at energy giant ABB CxOTalk interview
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February 25, 2019
Transformation re-thinking business models and changing culture are complex especially in a large organization Learn how one of the worlds largest infrastructure suppliers brought on a Chief Digital Officer to drive change across the organization
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Tags: Digital Transformation, Renewable Energy
Digital transformation and the industrial internet of things at energy giant ABB CxOTalk interview
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February 25, 2019
Transformation re-thinking business models and changing culture are complex especially in a large organization Learn how one of the worlds largest infrastructure suppliers brought on a Chief Digital Officer to drive change across the organization
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Tags: Renewable Energy
How to Write a Business Book with Josh Bernoff Without Bullshit
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February 22, 2019
Writing a business book is hard from deciding on the topic to creating logic story and case studies A best-selling author and ghost writer Josh Bernoff shares his advice on how to plan write and sell a business book
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Women in tech Two prominent female security experts speak out CxOTalk interview
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February 18, 2019
The importance of cybersecurity has elevated the crucial role of Chief Information Security Officers But how can we get more women into the profession Two top leaders share the answers
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Women in tech Two prominent female security experts speak out CxOTalk interview
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February 18, 2019
The importance of cybersecurity has elevated the crucial role of Chief Information Security Officers But how can we get more women into the profession Two top leaders share the answers
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Chief Information Security Officer Role - Female CISOs on Women in Tech
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February 18, 2019
Two top Chief Information Security Officers explore key topics on cyber-security Industry Analyst Michael Krigsman speaks with two female experts Tammy Moskites and Jo Stewart-Rattray in this male-dominated field
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Enterprise Social Media Strategy and Influencer Marketing with Evan Kirstel
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February 14, 2019
Enterprise social media strategy and influencer marketing are crucial topics in digital marketing for 2019 Enterprise industry analyst talks with well-known enterprise social media strategist and influencer about these topics
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Drug Discovery and AI with Alex Zhavoronkov CEO Insilico Medicine
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February 11, 2019
Artificial intelligence offers the promise of better health faster drug discovery and testing to create improved medical outcomes for patients We talk with a world expert on using AI in life sciences to discover and develop drugs faster and less expensively
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Managing Teams for Data Science Analytics and AI
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February 04, 2019
For senior leaders managing data science is crucial to gain the most benefit from investments in AI and data analytics Effective management involves people culture technology and process In this episode of CXOTalk industry analyst Michael Krigsman interviews a top data scientist and busines
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Iterative development and minimum viable products help non-profits succeed
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January 31, 2019
Social impact organizations can learn from Silicon Valley to overcome their unique challenges and gain traction in the market A new book explains how to get it done Watch the video and read the text
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Powerful Storytelling and Communications for Business
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January 29, 2019
Storytelling is a crucial skill for business But how can we create a story arc and narrative to our advantage Well-known documentary filmmaker David Hoffman shares his knowledge on how to create powerful stories
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Adversarial AI Cybersecurity battles are coming
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January 28, 2019
One of the worlds foremost experts in building AI systems to detect malware explains offensive AI and the mathematical models he develops to protect against cyber attacks
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Adversarial AI Cybersecurity battles are coming
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January 28, 2019
One of the worlds foremost experts in building AI systems to detect malware explains offensive AI and the mathematical models he develops to protect against cyber attacks
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Zoom CEO strives for sustainable customer happiness
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January 22, 2019
A top Silicon Valley leader explains how to build a company based on customer experience Lessons include hiring culture and placing customer satisfaction before higher profits
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Stuart McClure CEO Cylance - Cybersecurity Secrets CxOTalk
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January 21, 2019
How do hackers think and what can you do to protect your organization Author and CEO of Cylance Stuart McClure explains it all on this episode of CXOTalk
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Futurist David Shrier MIT Media Lab
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January 07, 2019
The future of cybersecurity rests on AI and machine learning A prominent futurist author and entrepreneur explains what you need to know David Shrier is a globally recognized authority on digital identity and financial innovation He is the founder and CEO of Distilled Analytics a machine learn
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Defense contractor IT must embrace radical transparency and culture change
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January 03, 2019
A senior executive from the Fortune 500 company L3 Technologies explains how to use data to change corporate culture and innovate Be inspired by her practical advice
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Defense contractor IT must embrace radical transparency and culture change
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January 03, 2019
A senior executive from the Fortune 500 company L3 Technologies explains how to use data to change corporate culture and innovate Be inspired by her practical advice
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Conversational AI goes mainstream at Capital One bank
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December 31, 2018
One of the worlds largest banks explains how it uses natural language processing and intelligent assistants to improve customer service on the web and mobile Read this insider glimpse into the future of banking and user interfaces
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Cybersecurity CISO Secrets
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December 25, 2018
Two top Chief Information Security Officers explore key topics on cyber-security Industry Analyst Michael Krigsman speaks with two female experts in this male-dominated fieldTammy Moskites is a Managing Director and Senior Security Executive at Accenture She has 30 years of experience with ex
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CIO case study Customer experience and digital transformation
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December 24, 2018
The Chief Information Officer of semiconductor manufacturing company MAXIM Integrated explains his role in helping change how the company interacts with customers Its an informative look at the modern CIO role
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CIO case study Customer experience and digital transformation
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December 24, 2018
The Chief Information Officer of semiconductor manufacturing company MAXIM Integrated explains his role in helping change how the company interacts with customers Its an informative look at the modern CIO role
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Practical CIO Agility speed and business alignment
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December 17, 2018
Two experienced chief information officers explain how to balance the competing goals of innovation speed cost reduction while maintaining operational stability and security Watch the video or download the podcast
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Practical CIO Agility speed and business alignment
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December 17, 2018
Two experienced chief information officers explain how to balance the competing goals of innovation speed cost reduction while maintaining operational stability and security Watch the video or download the podcast
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Customer Experience with Eric Yuan CEO Zoom
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December 17, 2018
The CEO of Zoom Communications shares his imperative to create customer happiness
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Digital Transformation User Experience and Design
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December 13, 2018
What are the basic principles of user experience and how are they changing with digital transformation Scott Belsky executive vice president and chief product officer at Adobe tells CXOTalk how the company keeps its creative tools simple and modernized at the same time making them more accessibl
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CIO Playbook Customer Experience and Digital Transformation
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December 10, 2018
How is the role of a CIO changing with digital transformation and customer experience Massimo Rapparini chief information officer at Logitech tells CXOTalk how the company known for webcams mice keyboards speakers and headsets has expanded into products for wireless music and eSports gamers a
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AI Ethics and the Future of Work
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December 03, 2018
As artificial intelligence grows in importance how should we address the impact of AI ethics on the future of work This question has profound implications for organizations in the private sector and the government Our guests on this episode are uniquely qualified to discuss this topic from multip
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Nokia reinvented Decline resurrection and how CEOs get trapped
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November 26, 2018
The Chairman of Nokia explains how the iPhone and Android disrupted this iconic mobile phone company and what they did to survive He also shares the inside story of negotiating with Steve Ballmer to sell the company to Microsoft Its a crucial tale for anyone interested in transformation
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Nokia reinvented Decline resurrection and how CEOs get trapped
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November 26, 2018
The Chairman of Nokia explains how the iPhone and Android disrupted this iconic mobile phone company and what they did to survive He also shares the inside story of negotiating with Steve Ballmer to sell the company to Microsoft Its a crucial tale for anyone interested in transformation
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Data Center Innovation and Customer Experience with Lenovo
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November 22, 2018
Digital transformation in data centers Kirk Skaugen president of the Lenovo Data Center Group tells CXOTalk how the brand best known for PC Motorola and IBM products is shifting to a customer-centric data center business with a focus on innovation
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Tags: Digital Transformation, Innovation, Data Center
Lean impact How to apply lean startup principles to non-profits for social good
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November 19, 2018
An author and practitioner explains how to apply minimum viable products and iterative development to social impact Every modern non-profit must learn to adapt these techniques to be efficient save money and ensure that every dollar spent creates the greatest impact possible
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Lean impact How to apply lean startup principles to non-profits for social good
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November 19, 2018
An author and practitioner explains how to apply minimum viable products and iterative development to social impact Every modern non-profit must learn to adapt these techniques to be efficient save money and ensure that every dollar spent creates the greatest impact possible
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The Change Makers Playbook with Amy Radin
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November 19, 2018
Innovation means converting the intention to change intention into action and outcomes Despite the importance of change agents however many organizations struggle to develop the skills required to embrace change This episode presents a Change Makers Playbook with Amy Radin author of this impor
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AI How Artificial Intelligence can Speak to Customers
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November 14, 2018
How can artificial intelligence interact with customers using natural language to improve customer service Ken Dodelin vice president of conversational AI products at Capital One tells CXOTalk how the bank uses AI products like Eno Alexa and Cortana to help with accounts bills and other client
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Health Insurance Changing Healthcare with Aetna
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November 10, 2018
Why is health insurance so confusing What are the best ways to save on healthcare David Edelman Chief Marketing Officer at Aetna tells CXOTalk how the health insurance company is changing its focus to meet individual needs simplify the process and help people live healthier lives
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Data Science and Deep Learning in Healthcare and Astrophysics
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November 06, 2018
What are common threads between data science in healthcare insurance and astrophysics CXOTalk speaks with a unique scientist with deep learning expertise in both fields
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Culture Change Digital Transformation in Marketing Communications
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October 31, 2018
Culture change is as much a part of digital transformation as technology itself Nick Tzitzon EVP of Marketing and Communications for SAP speaks with CXOTalk about how marketing and communications are needed to reach both employees and customers
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Nokia Lessons in Business Transformation and Disruption
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October 30, 2018
Risto Siilasmaa tells an extraordinary story As Chairman of Nokia he has seen the company transform from being a household name in mobile handsets to completely changing its business and model Ristos book titled Transforming Nokia explains what happened and shares lessons from his personal e
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Vodafone exec talks 5G autonomous vehicles virtual surgery security and more
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October 29, 2018
A top executive at Vodafone shares the future of telecom and explains how innovative enterprises are building new applications to use the high bandwidth and low latency of 5G networks that will be available soon
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Tags: Digital Transformation, 5G
Vodafone exec talks 5G autonomous vehicles virtual surgery security and more
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October 29, 2018
A top executive at Vodafone shares the future of telecom and explains how innovative enterprises are building new applications to use the high bandwidth and low latency of 5G networks that will be available soon
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Tags: Digital Transformation, 5G, Security
Empowering Social Impact with Lean Principles
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October 28, 2018
Can we apply approaches from the lean startup movement to create social change faster and more effectively than ever before Author and innovation executive Ann Mei Chang wrote a book explaining how to use lean principles to drive exponential change
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San Jose Sharks Fan experience community and technology but dont call it digital transformation
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October 22, 2018
Go behind the scenes with the president of an NHL hockey to learn about customer experience and why building community is crucial He also explains whats wrong with the term digital transformation and how to create genuine fan relationships Watch the video and listen to the podcast
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San Jose Sharks Fan experience community and technology but dont call it digital transformation
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October 22, 2018
Go behind the scenes with the president of an NHL hockey to learn about customer experience and why building community is crucial He also explains whats wrong with the term digital transformation and how to create genuine fan relationships Watch the video and listen to the podcast
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Industrial Internet of Things with ABB
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October 15, 2018
The industrial internet of things IIoT is an important source of data for digital transformation What is IIoT and how can we capture and use that data Industry analyst and CXOTalk host Michael Krigsman speaks with Guido Jouret the Chief Digital Officer of ABB about this topicGuido Jouret h
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Future of Work ADP on Data Technology Job Trends
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October 11, 2018
What is the future of work Stuart Sackman chief information officer and chief technology officer at ADP tells CXOTalk how data is helping employees manage their careers better with new technology different skills and work-life integration as well as enabling other companies to manage their
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Future of Telecom with Vodafone
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October 08, 2018
How is the telecom industry transforming and how will new technologies such as 5G affect our world CXOTalk speaks with a top telecom leader to glimpse the future and digital transformation of this important industryOur guest is Andrew Morawski who is President of the Americas region as well as
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Digital Transformation Energy Technology and IT
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October 05, 2018
How is digital transformation affecting the energy industry Herv Coureil chief digital officer at Schneider Electric tells CXOTalk how the global company makes energy safe efficient and sustainable for customers using IoT AI and digital services
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Tags: Digital Transformation, Renewable Energy
Disruption in Sports with San Jose Sharks
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October 02, 2018
What does digital disruption mean for sports and how do teams turn fans into customers CXOTalk explores these topics with Jonathan Becher who is president of Sharks Sports Entertainment the parent organization of the NHLs San Jose Sharks hockey team and three ice sport facilities in Silicon
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Tags: Digital Transformation, Digital Disruption, SportsTech
Mission impossible Can you regain access after Twitter lockout
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September 30, 2018
If your Twitter is hacked it could be gone permanently and Twitter may not help Here is one users sad story and how you can protect yourself
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Mission impossible Can you regain access after Twitter lockout
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September 30, 2018
If your Twitter is hacked it could be gone permanently and Twitter may not help Here is one users sad story and how you can protect yourself
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Apple vs Samsung phones We compare the Galaxy S series and the iPhone XS
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September 26, 2018
Should you buy the latest Apple or Samsung device And which size This guide breaks down the factors that matter most to business buyers and consumers alike
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Apple vs Samsung phones We compare the Galaxy S series and the iPhone XS
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September 26, 2018
Should you buy the latest Apple or Samsung device And which size This guide breaks down the factors that matter most to business buyers and consumers alike
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CIO Strategy Workshop
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September 23, 2018
Modern IT strategy requires the CIO to be both technologist and business expert On this episode of CXOTalk we bring a book author and IT strategist together with a practicing CIO in healthcareChristopher Houser is the Chief Information Officer at Signature HealthCARE a 11B organization with
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Agile and Digital Transformation
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September 10, 2018
The modern CIO mandate includes maintaining operational stability while driving change through innovation Industry analyst and CXOTalk host Michael Krigsman speaks with CIO and author Fin Goulding about leading successful transformation in established organizations
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Nuclear Waste Disposal - Startup Innovation
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August 30, 2018
Nuclear waste disposal remains a problem across the US On this episode CXOTalk host Michael Krigsman talks with the two founders of a small company that wants to solve this problem and sell to only one customer -- the federal government
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Health tech AI APIs and data interoperability
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August 28, 2018
A prominent leader in medical innovation discusses how technology can change the healthcare system He offers a unique enterprise view of the complexity and challenges of fixing our health system
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Health tech AI APIs and data interoperability
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August 28, 2018
A prominent leader in medical innovation discusses how technology can change the healthcare system He offers a unique enterprise view of the complexity and challenges of fixing our health system
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AI impact Rethinking education and job training
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August 27, 2018
Business executives must consider the impact of AI on society jobs and how it will affect their workforce On this episode of CXOTalk two prominent leaders discuss workforce re-training and education offering advice to business
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AI impact Rethinking education and job training
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August 27, 2018
Business executives must consider the impact of AI on society jobs and how it will affect their workforce On this episode of CXOTalk two prominent leaders discuss workforce re-training and education offering advice to business
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AI House of Lords Report
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August 20, 2018
The power of artificial intelligence creates opportunities and risks that public policy must eventually address Industry analyst and CXOTalk host Michael Krigsman speaks with two experts to explore the UK Parliaments House of Lords AI reportTimothy Francis Clement-Jones Baron Clement-Jones
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AI The Alpha Trend
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August 16, 2018
AI is one of the most profound technologies of our time with practical implications for business society politics economics governance customer experience and even ethicsIn this video interview industry analyst Michael Krigsman speaks with Accentures Chief Innovation and Technology O
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AI Jobs Education Training
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August 13, 2018
Artificial intelligence will have a profound impact on jobs education and worker retraining Industry analyst and CXOTalk host Michael Krigsman explores this crucial issue with two experts during an informative and important episodeShirley Malcom is Head of Education and Human Resources HR
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Data Protection and Governance
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July 30, 2018
With the growth of consumer and enterprise data the need for transparency and data protection has increased dramatically Watch industry analyst and CXOTalk host Michael Krigsman explore this crucial topic with Mike Palmer the Executive Vice President and Chief Product Officer at Veritas
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Customer Experience and Innovation
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July 25, 2018
What is the link between innovation and customer experience Industry analyst and CXOTalk host Michael Krigsman explores this topic with the Global Chief Innovation Officer at EYJeff Wong is responsible for Innovation at EY where his role is to challenge everything from the way EY operates
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US Navy Asst Secretary James Hondo Geurts and David Bray - Agility at Scale
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July 18, 2018
How can the government innovate at scale while remaining agile and cost-effective CXOTalk host Michael Krigsman speaks with two prominent leaders to explore this important questionMr Jim Geurts was sworn in as Assistant Secretary of the Navy for Research Development Acquisition ASN RD
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Artificial General Intelligence AI Machine Learning and Blockchain with Peter Voss
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July 01, 2018
How do AI blockchain trust and smart machines intersect For this exciting episode of CXOTalk industry analyst Michael Krigsman speaks with serial entrepreneur and inventor Peter VossPeter started out in electronics engineering but quickly moved into software After developing a compre
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Data Scientists in Finance and Media - Anthony Scriffignano Dun and Bradstreet and Matthew Marolda Legendary Entertainment
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June 25, 2018
Data science has useful applications in financial services and the entertainment industry Matthew Marolda Chief Analytics Officer at Legendary Entertainment and Dr Anthony Scriffignano Chief Data Scientist at Dun Bradstreet tell CXOTalk about the core techniques of data science its common e
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Digital Transformation and IBM Global Business Services with Mark Foster
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June 18, 2018
IBM Global Business Services is one of the largest business and technology consulting firms in the world their reach touches organizations across many industries undergoing digital transformation In this episode CXOTalk host and industry analyst Michael Krigsman speaks with Mark Foster the hea
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Digital Transformation and Otis Elevator
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June 11, 2018
Otis Elevator was founded in 1853 and has revenue of 12 billion CXOTalk host Michael Krigsman speaks the Chief Information of Otis Marcus Galafassi about the modern technology shaping this well-known brandMarcus Galafassi was appointed Vice President Information Technology Chief Inform
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Lenovo Global CIO - Digital Transformation at Global Scale
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June 02, 2018
What is business transformation Arthur Hu CIO for Lenovo Group speaks with CXOTalk about embedding technology in businesses shadow IT and managing the balance of high uncertainty and high likelihood of changeAs the Chief Information Officer for Lenovo Group Hu is responsible for the overa
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Customer Experience and Customer Service at Pinterest
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May 21, 2018
How does a company like Pinterest ensure that site viewers brands sponsors and pinners have a great experience Michael Krigsman industry analyst and host of CXOTalk speaks with Dutta Satadip the Head of Global Customer Operations at Pinterest about customer successDutta is responsible
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CIO Gender Diversity with Deloitte and Fox Network Group
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May 14, 2018
Although women are gaining ground in information technology the Chief Information Officer role in IT is still a male-dominated position For this special episode of CXOTalk industry analyst Michael Krigsman speaks with two experienced IT leaders The conversation explores Deloittes recent report
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Tags: Diversity and Inclusion
Facebook and Social Media Advertising and Promotion for Business with Dennis Yu BlitzMetrics
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May 07, 2018
How does Facebook really work and what are the social networks implications for business executives BlitzMetrics Logan Young and Dennis Yu tell CXOTalk about the inner secrets of Facebook and why it was the tool of choice for Russians attempting to interfere in the 2016 US election
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Practical CIO Advice for Managing Change
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May 01, 2018
Chief Information Officers today face a variety of complex strategic challenges that go far beyond technology into managing business disruption and change On this episode of CXOTalk industry analyst Michael Krigsman speaks with a three-time CIO and author to explore essential topics that are imp
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Enterprise Software and Cloud Computing with Dave Kellogg Host Analytics and David Dobrin Enterprise Irregulars
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April 23, 2018
Whats going today in enterprise software and cloud computing Two members of the Enterprise Irregulars an elite group of enterprise software analysts and executives share their thoughts on the state of enterprise applications and cloud todayDave Kellogg is an experienced enterprise software
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Innovation in Healthcare Dr Rasu Shrestha Chief Innovation Officer University of Pittsburgh Medical Center
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April 16, 2018
There are opportunities for innovation in healthcare but how can hospitals and doctors balance patient focus against economic considerations Dr Rasu B Shrestha chief innovation officer at the University of Pittsburgh Medical Center tells CXOTalk why we need digital transformation in healthcare
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The Enterprise CMO Chief Marketing Officer Guidance with Diana OBrian - Deloitte
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April 09, 2018
What is the future of enterprise marketing and the CMO role Diana OBrien CMO at Deloitte tells CXOTalk about changes in how large organizations approach marketing today special challenges in marketing services and trends like personalizationOBrien is Chief Marketing Officer for Deloi
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Transformation Advice for Chief Information Officers CIOs
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April 02, 2018
What is the optimal role for a CIO today and how can they add value to organizations Isaac Sacolick tells CXOTalk about his years of experience as a Chief Information Officer offering advice and insight for future CIOs and where they should innovate today
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Digital Transformation in Retail Innovation Changes
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March 27, 2018
How is the retail industry changing Dana Randall head of innovation at Tapestry speaks with CXOTalk and guest co-host Brian Solis about digital transformation in retail businesses The company which includes the brands Coach and Kate Spade is rethinking traditional sales and adapting to shifts
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Tags: Digital Transformation, Innovation, Retail
Virtual Reality in Surgery and Medical Education
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March 19, 2018
Technologies such as virtual reality and distance medicine are changing healthcare delivery and medical education Industry analyst Michael Krigsman speaks with a medical technology and innovation pioneer on this special episode of CXOTalkProfessor Shafi Ahmed is a multi award winning surgeon
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Innovation in Retail at Neiman Marcus Digital Transformation
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March 14, 2018
Technology innovation is driving change and transformation in retail On this episode CXOTalk host Michael Krigsman talks with Scott Emmons founder and head of the Innovation Lab at major retailer Neiman Marcus Top digital transformation analyst and expert Brian Solis is guest co-host on this s
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Tags: Retail
Digital Transformation at a 200-Year Old Insurance Company
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March 05, 2018
How is the insurance industry changing Dr Alexander Bockelmann Group CIO Chief Digital Officer and Board Member of UNIQA shares with CXOTalk about digital transformation in a large company including phases of innovation and opportunities and challenges in a digital organization
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Tags: Digital Transformation, Innovation, InsurTech
Data science, Analytics, and AI in Hollywood (CXOTalk Episode #276)
LinkedIn
February 28, 2018
Data science and related disciplines, such as artificial intelligence and machine learning, have become table stakes in almost all areas of software. From marketing to customer service and beyond, data and analytics are changing existing enterprise processes and enabling new ones.
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Tags: Analytics, AI
Digital Transformation with Aaron Levie CEO Box
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February 26, 2018
Aaron Levie CEO and Chief Magician at Box tells CXOTalk about digital transformation in cloud computing and the impact of technology on the enterprise What do customers want And how does the public company maintain its pace of innovation from its startup daysLevie is chief executive o
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Industrial Drones with Kespry
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February 20, 2018
Drones are amazing and have many applications in business and industry CXOTalk host Michael Krigsman talks with the CEO of a premier industrial drone company exploring the technology and business applicationsGeorge Mathew is CEO of Kespry which offers a cloud-based platform for industrial d
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Tags: Digital Transformation, Innovation, Autonomous Vehicles
Moneyball for Movies Data and Analytics at Legendary Entertainment
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February 15, 2018
The movie industry has adopted moneyball techniques based on data and analytics to drive box office success Join CXOTalk host Michael Krigsman in conversation with analytics pioneer Matthew Marolda to explore how Legendary Entertainment uses analytics to drive box office successMatt Maro
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Data Science Pharma and Healthcare
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February 07, 2018
Data artificial intelligence and machine learning are having a profound influence on healthcare drug discovery and personalized medicine On this episode CXOTalk host Michael Krigsman talks with two data experts innovating in healthcare with dataMilind Kamkolkar is the CDO of Sanofi a co
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Demystifying Data Science
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January 28, 2018
What is data science and how can we use it in business most effectively Data science is not about the latest shiny tools but understanding business problems and data Industry analyst Michael Krigsman the host of CXOTalk speaks with one of the worlds foremost data scientists to explore this exc
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Digital Transformation in Automotive Retail
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January 25, 2018
Technology and changing customer expectations are transforming the automobile buying experience from purchase to service Industry analyst and CXOTalk host Michael Krigsman talks with a top technology executive at Americas largest auto retailerAdam Rasner is head of IT Infrastructure and Ope
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Tags: Digital Transformation, Retail
Innovation in the Energy Industry
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January 22, 2018
Electricity and gas distribution lie at the heart of the energy industry CXOTalk host Michael Krigsman talks with an energy industry leader about digital transformation in this important sector of the economyMs Adriana Karaboutis is Chief Information and Digital Officer of National Grid PLC
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Tags: Digital Transformation, Innovation, Renewable Energy
CIO Innovation Playbook
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January 18, 2018
What does CIO innovation mean in 2018 Two top Chief Information Officers share practical strategies and advice for CIO innovation as we enter the year 2018Diana McKenzie is chief information officer CIO at Workday She oversees the companys security and global information technology IT
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Data AI and Algorithms
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January 08, 2018
Myths and hype surround many discussions about artificial intelligence big data and modern algorithms For this episode of CXOTalk host Michael Krigsman talk with two extraordinary experts who bust the myths and offer straight talk on technology as we head into 2018
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AI, Ethics, and the Future Workforce
LinkedIn
January 03, 2018
As I talk with the many extraordinary guests on CXOTalk, an interview discussion forum that brings together the most innovative thinkers in the world, three key business aspects of artificial intelligence have emerged.
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Tags: Analytics, AI
Managing the Human Dimension CXOTalk
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December 25, 2017
December is the cruelest month with apologies to the poet TS Eliot because managing through end-of-year selling budgeting and just plain surviving is hard In episode 268 of CXOTalk host Michael Krigsman speaks with two experts who can help you ease the transition to 2018Minette Norman
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Future of AI - Economics and Employment
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December 20, 2017
Artificial intelligence research Dr Michael Chui partner at the McKinsey Global Institute speaks with CXOTalk about his latest report on AI automation and the impact of technology in the workplaceChui leads McKinseys business and economics research arm in analysis of Big Data Web 20 a
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Comcast Digital Transformation and Innovation
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December 12, 2017
How are cable providers evolving to compete with cord-cutting streaming services and new media Chris Satchell Executive Vice President and Chief Product Officer at Comcast Cable speaks with CXOTalk and guest co-host Brian Solis about digital transformation in the cable TV industrySatchell lea
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GE Digital Transformation of the Global Salesforce
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December 04, 2017
How is one of the largest companies in the world evolving the way it sells Cate Gutowski Vice President Commercial digital THREAD at General Electric speaks with CXOTalk about digital transformation of the global salesforce at General Electric and the changing relationship between sales and I
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Tags: Digital Transformation, Sales
Big Pharma Patient Experience and Innovation
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December 04, 2017
The pharmaceutical industry is evolving to consider customer experience or patient experience in this case as a core dimension when bringing new drugs to market Shifting consumer expectations combined with innovative technologies will have a dramatic impact on drugs and healthcare in the c
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Century 21 CEO on Real Estate Data and Digital Transformation
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November 29, 2017
Digital transformation in real estate Nick Bailey President and CEO at Century 21 tells CXOTalk how the largest real estate brand in the US navigates changing global trends from data-driven competitors in property listings and homes for saleBailey has more than 21 years of industry experienc
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Secret Life of a Digital Media Company
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November 12, 2017
Digital media and publishing is a tough industry with changing business models and competition from large and small players Learn how a seasoned entrepreneur helped create one of the large digital media and publishing brands in the worldDigital media guru Anurag Harsh was recently voted as Link
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Innovation in Healthcare
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November 05, 2017
What is the exponential future of healthcare John Nosta a faculty member at Singularity University speaks with CXOTalk about the changing environment of health care and innovative technology solutions from artificial intelligence to wearables
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Oracle in Focus Industry Analyst Perspectives
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November 05, 2017
What is Oracle and where do its software database and cloud products stand today in relation to cloud technology and big data Three prominent analysts Mike Fauscette chief research officer at G2 Crowd Liz Forrester vice president and primary analyst at Forrester and Neil Ward-Dutton co-f
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US Navy IT Transformation at Scale
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October 30, 2017
What is it like to be an assistant chief information officer CIO in the US Navy Anthony Joyce information and business systems director for the Naval Facilities Engineering Command NAVFAC talks with CXOTalk about information technology at a very large scale including issues challenges op
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Data Science the Insurance Industry
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October 24, 2017
Murli Buluswar former Chief Science Officer at AIG speaks with CXOTalk co-hosts Michael Li CEO of The Data Incubator and Michael Krigsman about data science and innovation in the insurance industry How can insurance and financial services companies adapt and thrive in a world of data and digita
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Tags: Big Data, Digital Transformation, InsurTech
Digital Transformation and Project Management in Civil Engineering Services
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October 15, 2017
How are engineering companies adapting their infrastructure for the largest and most complex projects Brian Swenson Chief Process Officer at HNTB Corporation tells CXOTalk about digital transformation in the large-scale engineering industrySwenson is CPO and Business Lead for HNTBs sales f
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Tags: Project Management
Designing an Artificial Intelligence System with Chetan Dube CEO IPsoft
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October 09, 2017
Designing AI How can you make an artificial intelligence chatbot so sophisticated that it passes the Turing test Chetan Dube CEO of IPsoft speaks with CXOTalk about Amelia and AI product design from a designers perspectiveDube has served as the President and CEO of IPsoft since its incepti
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Digital Marketing - Personalization Data and Best Practices with Robert Tas Mckinsey and Company
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October 01, 2017
How is marketing changing Robert Tas vice president of McKinsey Company tells CXOTalk about digital transformation in the marketing operating system How and why is it changing What should a company do Tas shares practical advice for personalization insights design tech and speed
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Digital Transformation in the Pharma Industry
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September 25, 2017
What does digital transformation mean for drug companies Milind Kamkolkar Chief Data Officer at Sanofi speaks with CXOTalk co-hosts Richie Etwaru and Michael Krigsman about innovation and changes in the pharmaceutical industrySanofi is a company focused on empowering lives through human health
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Digital Transformation at National Public Radio - NPR
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September 18, 2017
Digital transformation in radio How does NPR adapt in a world with internet radio podcasts music streaming services and other audio content Thomas Hjelm Chief Digital Officer of National Public Radio tells CXOTalk about how NPR faces new challenges such as increased competition and changes i
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Data and Analytics in Law Enforcement at the Office of the Inspector General
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September 10, 2017
How does law enforcement use data to prevent fraud Kelly Tshibaka Chief Data Officer of the US Postal Service Office of Inspector General and Caryl Brzymialkiewicz Assistant Inspector General Chief Data Officer at US Department of Health and Human Services Office of Inspector General spea
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Exponential Technology and Public Policy
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August 28, 2017
What is exponential technology and how is it changing the world Georgetown Universitys Dr Elizabeth Libbie Prescott and Harvards Dr David A Bray tell Michael Krigsman of CXOTalk about rapid changes in exponential technology its implications on public service and public policy an
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Digital Transformation IT and Customer Experience
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August 26, 2017
How is the relationship between IT and its customers changing HPs Gwen Becknell and digital transformation influencer Tamara McCleary tell Michael Krigsman of CXOTalk about digital transformation in information technology Becknell is Senior Director of End-User Experience Services within Infras
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Mobile Computing with NYU and Microsoft
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August 26, 2017
What is the future of mobile computing Microsofts Kevin Henrikson and NYU Professor Anindya Ghose tell Michael Krigsman of CXOTALK about why mobile products are increasingly important how theyre changing and what issues lie ahead Henrikson offers insight on what its like to develop mobil
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CIO Transformation and Digital Disruption
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August 09, 2017
As organizations modernize their technology and move into the digital transformation era IT has become a strategic force for competitive survival Yet updating core legacy systems and retraining staff while building highly competitive new digital products and services is a tough balancing act that
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Marketing Technololgy - The Changing Landscape of Tools and Software
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August 08, 2017
What is marketing technology and how is it changing Scott Brinker co-founder president and CTO of ion interactive tells Michael Krigsman of CXOTalk about the changing landscape of post-click marketing and conversion optimizationBrinker one of the most influential voices in marketing technolo
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Royal Caribbean AI and Digital Transformation
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July 31, 2017
Digital transformation is affecting businesses everywhere even floating cities in the middle of the ocean Sol Rashidi Chief Data and Cognitive Officer at Royal Caribbean tells industry analyst Michael Krigsman at CXOTalk how the cruise line is changing how data and AI are shaping travel
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How to Build the AI Business Case
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July 24, 2017
Artificial intelligence can make companies dramatically more efficient but investing in the technology can come with risks and complications Tiger Tyagarajan CEO of Genpact tells Michael Krigsman of CXOTalk about the best strategies for buying AI to improve your business
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Digital Transformation and Smart Cities
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July 21, 2017
Todays cities are more technology driven than ever yet their digital transformation is only just beginning By 2050 over 70 of us will live in cities that must do more for their citizens than ever before But are our cities ready Today civic institutions face challenges such as aging infrast
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Tags: Digital Transformation, Smart Cities
Secret Life of Data Centers
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July 18, 2017
Data centers are the heart of our our data- and cloud-based world On this episode we explore data centers and innovation with a true industry leader Kim Stevenson is Senior Vice President and General Manager of Data Center Infrastructure at Lenovo
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Tags: Cloud, Digital Transformation, Data Center
Digital Transformation and Innovation in Higher Education
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July 14, 2017
Education is undergoing a transformation unlike any that it has undergone in recent memory The rise of digital education along with a host of shifting expectations by students is demanding new ways of delivering learning Higher education must also provide new digital methods to serve to a wide-ran
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Exponential Energy Technology and Policy
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July 12, 2017
Energy is a crucial part of modern life This episode examines the impact of exponential technologies on energy and power for the future along with the public policy implications Join our great guests for an exciting show
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Tags: Renewable Energy
Workday Women in Tech
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July 08, 2017
Workday is an important player in the enterprise SaaS market with consistently high customer satisfaction scores and recognition for being a great place to work Workday also holds the distinction of have four female C-level executives On this episode we speak with all four these execs discussing
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Ford Automotive Industry in Transition
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June 29, 2017
The automotive industry is undergoing dramatic change based on ACE -- autonomous connected electrified vehicles that rely on large datasets to power on-demand mobility services This episode brings together three top experts to examine the near-term future of vehicles and the auto industry
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Yahoo CIO Rethinking Information Technology
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June 24, 2017
The technology industry is changing faster than ever demanding new types of leadership to ensure IT systems meet the sky-high bar that is set across the sector Growing workforce expectations in tech firms combined with modern technologies have pushed even leaders in Silicon Valley to innovate fu
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Secure Computing Lessons from Unisys Chief Trust Officer
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June 19, 2017
Security is on everyones mind today so corporations and the government must consider how to create secure systems while maintaining usability and customer experience For this episode we talk with Tom Patterson Chief Trust Officer at Unisys to learn strategies for secure computing Their operat
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Digital Transformation AI and the Future of Work
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June 16, 2017
What are the implications of technology and new business models on the future of work The impact of technologies such as artificial intelligence and robotics have profound implications for both companies individuals and society At the same time government policy on these issue lags technology a
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SAPs Millennial CIO The Changing Role of IT
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June 08, 2017
The Chief Information Officer role is changing dramatically driven by shifts in expectations from external customers internal clients and business leadership For the CIO this means rethinking relationships with all these groups In this episode we talk with a Millennial CIO to learn from his p
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Digital Transformation Customer Experience and Personalization in Healthcare
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June 05, 2017
Personalization is the future of healthcare New technologies such as artificial intelligence virtual reality blockchain and wearable devices -- all connected in the cloud -- are making possible the democratization of diagnosis medical knowledge and patient care This episode explores the near-
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Data Science at Zillow with Stan Humphries Chief Analytics Officer
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May 20, 2017
Zillow is one of the largest real estate and rental marketplaces in the world with a database of 100 million homes in the US The company pioneered data-driven automated home value estimates with the Zestimate score On this episode we speak with Zillows Chief Analytics Officer and Chief Economi
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Data and Digital Transformation
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May 20, 2017
Digital transformation means business change based on innovative data sources and technology This episodes examines how data predictive analytics and machine learning can power digital transformation and new business models The point is accomplishing real business outcomes that make a difference
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Aetna Digital Transformation in Healthcare
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May 13, 2017
At the disruptive intersection of government healthcare and technology is the health insurance industry David Edelman CMO of Aetna is helping design personalized experiences for customers based on their lifetime health journeys He explains innovation in a stodgy industry facing a volatile mark
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Digital Transformation in Healthcare
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May 10, 2017
Is digital innovation really happening at traditional healthcare players or are so-called healthtech startups really leading the charge As regulated industries finally undergo digital transformation in a major way CXOTALK brings back well-known CIO David Chou to the show for an update on what he
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Influencer Marketing with Video
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May 06, 2017
Marketers today must understand how to create and promote video Our show this week brings together a documentary filmmaker with a top influencer marketing expert to explore the new world of video contentMark Fidelman is the CEO for Fanatics Media a digital Marketing Agency with a focus on B2B a
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Artificial Intelligence and Privacy Engineering
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April 30, 2017
AI machine learning and predictive analytics rely on massive data sets While holding the potential for great benefit to society this explosion of data collection creates privacy and security risks for individuals In this episode one of the worlds foremost privacy engineers explores the broad
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