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Marie-Claire Ross
Speaker | Mentor | Facilitator at Trustologie
Melbourne, Australia
Marie-Claire Ross, BA (Hons) is a speaker, facilitator and mentor. She works with leaders and teams to build trusted, thriving team cultures that increase engagement, team credibility and retain great talent. Marie-Claire works with companies around the world such as Qantas, PETRONAS, the Australian Tax Office, Hamad Medical Corporation (Doha) and Novartis. She is also the author of Trusted to Thrive: How leaders create connected and accountable teams and Transform your safety communication. Marie-Claire is on the SME committee for Australian Institute of Company Directors and is also a fellow of The CEO Institute.
Available For: Advising, Authoring, Consulting, Speaking Travels From: Melbourne, Victoria Speaking Topics: How to Create a Thriving Team Culture, How to be a Trusted Leader, 4 Steps to Move your Team into the Achievement, Zone, The Art of Visible L
Marie-Claire Ross Speaker Showreel
November 06, 2022
Featured Topics
HOW TO CREATE A THRIVING, TRUSTED TEAM CULTURE
The world has changed - but have your leaders?
A toxic corporate culture is 10.4 times more powerful than compensation in predicting a company’s attrition rate compared with its industry.
This requires leaders who know how to create a thriving trusted culture - one that is so strong people don’t want to leave.
This workshop will:
-Reveal how the brain impacts our ability to trust others
-Unpack the three important leadership PILLARS for a trusted, team culture
-Discuss examples of integrating a trust building system in day-to-day interactions
4 STEPS TO MOVE YOUR TEAM INTO THE ACHIEVEMENT ZONE
In this hybrid world, how do we bring groups of people together to achieve sustainable success? High performing teams require leaders who know how to get the best from themselves, and their direct reports.
This keynote will:
-Explain how psychological safety and accountability are inextricably linked
-Uncover the four team zones of performance.
-Reveal how to move up the zones of performance.
HOW TO BE A TRUSTED LEADER
Successful teams have trust at the centre of what they do. It requires leaders who self-aware and who regularly reflect on their leadership practices.
This keynote will:
-Identify opposing and supportive trust forces that either work for us or against us.
-Unpack how your own psychology impacts your results
-Outline three steps to become the trusted leader that your direct reports want you to be.
4 TWEAKS TO IMPROVE HOW TO HAVE A DIFFICULT CONVERSATION
Marie Claire Ross
October 16, 2024
As a manager, giving constructive feedback is an essential yet challenging aspect of the role. It can be tricky to manage the tension between helping your employee feel valued and providing them with the right resources to achieve success.
6 STEPS TO BETTER MANAGE GEN Z IN THE WORKPLACE
Marie Claire Ross
October 09, 2024
Gen Z, born between 1997 and 2012, is the first generation to grow up with the internet and digital technology as a constant presence. It means they have a shorter attention span than other generations as they absorb a continuous flow of content from an array of digital sources. Influencing their communication methods, learning preferences, work habits, and workplace expectations.
EMPOWER YOUR TEAM: 4 HELPFUL STEPS TO BOOST TEAM MORALE DURING TOUGH TIMES
Marie Claire Ross
October 02, 2024
Times are challenging, obstacles are tough, and uncertainties loom on the horizon. The economic landscape is evolving in real time and will keep changing in the weeks and months to come.
CRAFTING YOUR UNIQUE LEADERSHIP STYLE: MOVING BEYOND MIMICKING YOUR BOSS
Marie Claire Ross
September 04, 2024
Looking to existing leaders in your company for guidance and modelling their behaviours may seem beneficial, but it hinders your personal development long-term. Patching together a hodge-podge of traits that you strive to emulate is limiting. Over time, you become someone you are not. You also risk picking up bad habits from leaders who may not even align with your leadership ideals.
3 GIVING FEEDBACK EXAMPLES SUITABLE FOR DIFFERENT EMPLOYEE PERSONALITIES
Marie Claire Ross
August 07, 2024
Successful leaders understand that a one-size-fits-all approach rarely yields results when it comes to enhancing the performance of individuals within their team.
LEADING WITH IMPACT: 6 TIPS FOR EFFECTIVELY MANAGING DIFFICULT CONVERSATIONS AT WORK
Marie Claire Ross
July 24, 2024
In my research with high performers, one of the stand out themes was their confidence in tackling a difficult conversation. While none of them felt one hundred percent comfortable about having to do them, they all believed that it was better for everyone long-term.
FOUR WAYS TO TRUST YOU'VE GOT WHAT IT TAKES TO BE A LEADER
Marie Claire Ross
July 17, 2024
Well, the good news is you're not alone. According to Chartered Management Institute (CMI) research, 82% of new managers in the UK are “accidental managers.” Leaders who have received little management training. Put into a role more because of their tenure, rather than because of their actual potential to be a great leader.
HOW TO GET PEOPLE TO TRUST YOU AS A LEADER IN THE WORKPLACE
Marie Claire Ross
July 10, 2024
Whether you are new to leading or you are leading a completely new team, there are certain things you need to do to increase trust with those around you.
CELEBRATING A LIFE WORTH LIVING, BUT NOT THOUGHT WORTHY
Marie Claire Ross
June 26, 2024
Finally, I got onto Facebook to find him. And got startled when a death notice appeared under his name. Despite it showing his correct birth date, I thought it was a scam. I clicked the link only to discover he had died 10 days previously and his funeral had been three hours before.
DISCOVER YOUR TOP PERFORMER TYPE: ARE YOU ONE OF THESE FOUR?
Trustologie
June 12, 2024
What is always eye-opening for me is finally getting to work with an organisation that has been too busy to train their leaders. These are companies that have been in high-growth for years. Generating value and revenue that is above average.
DO YOU POSSESS THIS SECRET SUPERPOWER OF SUCCESSFUL LEADERS?
Trustologie
June 05, 2024
Whether we want to admit it or not, change is now a constant in our lives. Gone are the days when companies would embark on a change project. Now, companies are in a constant state of transformation.
FROM PASSIVE TO ASSERTIVE LEADERSHIP: 6 ACTIONS TO IMPROVE ACCOUNTABILITY
Trustologie
May 01, 2024
Standing your ground with compassion and conviction is important for a leader. Yet, we often fall into a passive leadership style when we worry about upsetting others or coming across as being aggressive.
TRANSFORM YOUR LEADERSHIP WITH 9 ESSENTIAL SELF LEADERSHIP STRATEGIES
Trustologie
April 24, 2024
Leading oneself is the foundation upon which effective leadership is built. Without the ability to manage oneself, it becomes difficult to inspire and guide others towards shared goals and objectives.
6 THINGS THAT EMOTIONALLY INTELLIGENT LEADERS DO THAT HINDER THEIR TEAM PROGRESS
Trustologie
April 17, 2024
Emotionally intelligent leaders strive to support and uplift their teams in every possible way. However, when a well-meaning manager is overwhelmed by their own or others' emotions, things start to go a little bit awry.
5 CRITICAL COMPONENTS OF SUCCESSFUL DELEGATION THAT IMPROVES TRUST
Trustologie
April 03, 2024
Delegation is a powerful leadership skill. Yet, most leaders don't receive adequate training in delegating effectively or don't fully understand it's importance.
ARE YOU GUILTY OF THESE 6 TRUST-BREAKING MISTAKES IN YOUR ONE ON ONES?
Marie Claire Ross
February 28, 2024
They allow you to truly connect with your reports, making them feel valued, understood, and heard. This, in turn, enables you to provide the necessary guidance and support for your team members to achieve significant milestones.
Trusted to Thrive: How leaders create connected and accountable teams
Trustologie
March 02, 2022
Trusted to Thrive is for leaders who realise that today’s uncertain environment needs a new style of leadership. This book helps leaders create a supportive, healthy team culture, where they can put their team anywhere and under enormous pressure, and they will thrive. An environment where leaders feel trusted, and equally importantly, where their direct reports feel trusted. This insightful and practical book is packed with tips, case studies and stories - combining the latest behavioural techniques and on-the-ground insights into practical leadership action.
Transform your Safety Communication
Digicast
January 01, 2014
A book for safety and communication professionals who want to more efficiently create clear, emotionally compelling health and safety messages that shape safety culture and behaviours.
"How to Create a Thriving, Trusted Team Culture"
RUN IT Summit
September 26, 2023
Today, leaders need to know how to create a thriving trusted culture - one that is so strong people don’t want to leave. This workshop will: -Reveal how the brain impacts our ability to trust others -Unpack the three important leadership PILLARS for a trusted, team culture -Discuss examples of integrating a trust building system in day-to-day interactions
2nd Occupational Health and Safety Symposium, Doha, Qatar
HMC
November 05, 2014
Two international speakers are scheduled to speak at the symposium. Prof. Tar Ching Aw, Director of Institute of Public Health at UAE University’s College of Medicine and Health Sciences will talk about ‘Fundamentals of Occupational Health’ and ‘Health Risks Exposure’; and Ms. Marie Claire Ross, Chief Enabling Officer and Author from Digicast Productions, Australia, will speak about ‘Strategies to Get Attention on Safety Messages’ and ‘Telltale Signs of Poor Safety Culture’.
Navigating the future of hybrid teams
Leverage with Daniel
October 06, 2023
In this episode of 'Leverage with Daniel,' our host Daniel Tolson sits down with special guest Marie-Claire Ross, an esteemed speaker, facilitator, and leadership coach. Together, they delve deep into the world of hybrid teams, discussing how to define them, common mistakes leaders have made in the past, and the critical aspect of earning the trust of your team members.
Marie-Claire Ross
Lift Off with Energising Results
August 30, 2023
Episode Summary Marie-Claire Ross is a speaker, trainer and coach. She works with leaders and teams to build trusting, thriving team cultures that increase engagement, team credibility and retain great tatlent.
Marie-Claire Ross: Increasing Trust Throughout Your Organization
Life Management Science Labs
March 25, 2023
Looking to foster stronger and more trustworthy relationships in your organization? Look no further than episode 19 of Sero Boost: The Happiness Science Insights Podcast. In this episode, our host Lu Ngo sits down with the esteemed guest Marie-Claire Ross, a renowned speaker, facilitator, and coach, to explore her expertise on building trust in leadership, teams, and organizations.
Fostering safety in the workplace
Magical Learning
December 02, 2022
Fostering safety in the workplace is something that we don’t always talk about, but after today’s chat, I think you will.
Today we got the chance to talk to Marie-Claire Ross, author of the book “Trusted to Thrive: How leaders create connected and accountable teams”. While we only cover one section of the book (Fostering Safety in the Workplace) you will see how much of a profound advantage that can create for your team. It’s also our first ever ML Recommendation that is also an interview so a great one for sure.
4 key actions leaders can take to increase trust
Leadership Amplified podcast
November 24, 2022
Marie-Claire cuts through the complexity of trust, defining it as the ability to confidently rely on and predict that others will do the right thing and make good on their promises.
She says that a very small number – 5-10% of leaders are self-aware and this means that many have little idea of the impact their behaviour has on those around them.
Listen in for more gems on why high levels of trust are critical for successful performance.
Successful Management of a Hybrid Team
Working World
November 01, 2022
Our extremely informative discussion includes:
️ How employee expectations of leaders have changed since COVID
Why trust is so important in the workplace
What can leaders do to create and build trust across their teams
How to Build Trust and Create Thriving Teams
Speaking and Communicating podcast
October 24, 2022
Are you leading your team with a culture of trust?
Marie-Claire Ross is a Trust Leadership Speaker who works with leaders to build trusted team cultures that increase engagement, team credibility and retain great talent. She works with companies around the world including Qantas, PETRONAS and the Australian Tax Office.
Her best-selling book, 'Trusted To Thrive' unpacks three practices to create the team environment that leaders and their teams crave. Listen as she shares better alternatives to promoting those who excel at work but do not want to lead teams, how teams with low trust perform and why self-awareness is so key.
How to Build Trust to Drive High Performance
The Humphrey Group
October 11, 2022
In this episode, Bart speaks with Marie-Claire Ross, author of Trusted to Thrive, about how leaders can drive high performance in their teams through a balance of high safety and high accountability cultures. She outlines why humans are wired to seek psychologically safe environments, and why it's so hard to build. Then she explains why safety without accountability leads to atrophy, why accountability without safety leads to loss of trust, and how the balance of both creates what she calls the Achievement Zone. Her practical guidance and specific examples make this conversation one every leader should digest.
How leaders create connected and accountable teams
A New Direction
September 06, 2022
Whether you are an Owner, CEO, Manager, or an Employee. One thing is absolutely true that when we trust each other it is easier for us to together as a team work be more productive, impactful, and certainly more profitable. Then why do we have such a difficult time getting our team of people to trust and "play nice" with each other so that we can experience the benefits.
Trusted to Thrive (with Marie-Claire Ross)
The Visibility Factor
August 12, 2022
We talked about the challenges of building trust in teams and why the leader plays such a key role for success.
She shared some great research with statistics about teams and trust from a study that Google did a few years ago.
Tags: Business Strategy, Change Management, Leadership
Trust to Thrive
The B. Podcast
August 04, 2022
Welcome to a new episode of THE B. Podcast, and this time our host Ben Esmael will be talking to Marie-Claire Ross. A Trust Leadership Speaker, Facilitator, and Mastermind Mentor is also the author of Trust To Thrive, How leaders create connected and accountable teams.
Building trust in your business
The Executive Edge Podcast
May 18, 2022
This week's guest is Marie-Claire Ross, a consultant who works to help leadership teams, project teams and leaders to build cohesive teams.
On the show, Marie-Claire discusses the significance "trust" has in the workplace and just how important it is for building, not only successful teams, but successful businesses.
Marie-Claire Ross' Leadership Framework for Instilling Trust
Zoe Routh
March 23, 2022
Don’t assume - ask! And other leadership principles…
Can we have safety without trust? Marie-Claire Ross doesn’t think so - in fact, her extensive research has told her so. Author of Trusted to Thrive, Marie-Claire was working in the safety communications space when she realised it wouldn’t work if there wasn’t trust in the workplace. So she left her family business to study, talk and write about trust – specifically, how leaders can instill it.
Her work revealed a trend of leaders believing they had built trust (they hadn’t), cultures of stalled communication and assumptions a-plenty! In this episode Marie-Claire shares her formula for creating a trust foundation that everyone can build on.
Trusted to Thrive
Team Guru Podcast
March 22, 2022
During our chat we talk about her powerful achievement zone model. Marie-Claire also reveals why the importance trust plays in the workplace. And why it’s so hard to establish. She offers some brilliant tips for leaders on winning and then keeping trust in the workplace.
The role of trust in creating a thriving team culture
Institute of Managers and Leaders
February 14, 2022
In a world where hybrid working is the new established norm, what does that mean for trust in the workplace? Is it possible to overcome the barriers of distance and remote working to build a team culture with trust at the core? More importantly, a culture of trust where each individual in the team can thrive and achieve?
Embed learning into your day-to-day activities. Personal growth is everyone's job. Not a separate task when you have time.
Marie-Claire Ross
March 01, 2022
Expert with practical leadership skills to help professionals succeed
Keynote Entertainment
August 01, 2022
Marie-Claire Ross is an internationally sought-after keynote with over 100 speeches and workshops delivered over the past 8 years. With her expertise on trust at work, Marie-Claire has given thousands of people new insights and valuable tools to apply to their professional careers.
With her Amazon number one best seller, TRUSTED TO THRIVE, she disrupts the status quo by re-defining how leaders should be leading teams. Her topics cover integral information to help teams succeed with the help of a strong trusted leader. Only by reinforcing a trusted team culture can professional organisations work successfully.
No matter which topic you choose - Marie-Claire will keep the room engaged by sharing her expertise in a simple and experiential manner. She has presented to audiences of all sizes and to different platforms.
How to be a Trusted Leader
Next Care Health Conference
November 09, 2022
Successful teams have trust at the centre of what they do. It requires leaders who self-aware and who regularly reflect on their leadership practices.
This keynote will:
-Identify opposing and supportive trust forces that either work for us or against us.
-Unpack how your own psychology impacts your results
-Outline three steps to become the trusted leader that your direct reports want you to be.
The CPO Exchange provides invited heads of procurement with the opportunity to enjoy a relaxing, informative couple of days in the company of their peers and a number of leading suppliers of products, tools or services. For supplier partners the CPO Exchange provides an unparalleled opportunity to meet with a wide range of CPOs both in pre-scheduled meetings and during the various networking functions over the two days.
Enhance Manufacturing Agility: 3 Critical Steps for Leaders to Build Trust & Collaboration More Efficiently Across Departments
National Manufacturing Week 2018
May 09, 2018
How can procurement build trust with key stakeholders (Melb)
PASA
December 07, 2017
This one-off roundtable, led by Marie-Claire Ross, an expert in the field of organisational trust, will assist Chief Procurement Officers and 2ic's to position procurement as a 'Trusted Resource'.
As a procurement and supply leader, one of your most important tasks is to gain the trust of your peers, in order for them to understand the value your department brings to their projects and the organisation.
As we head into 2018, this is a perfect time to improve your annual planning initiatives with other departments.
Chief Procurement Officer Roundtable - Procurement and Supply Chain Association (PASA)
Procurement and Supply Chain Association (PASA)
November 22, 2017
Chief Procurement Officer Roundtable - Procurement and Supply Chain Association (PASA)
Procurement and Supply Chain Association (PASA)
October 25, 2017
Chief Procurement Officer Roundtable - Procurement and Supply Chain Association (PASA)
Procurement and Supply Chain Association (PASA)
October 12, 2017
Procurement and Supply Chain Association (PASA), Chief Procurement Officer Roundtable October 12, Sydney (Oct 25) and November 22, 2017, Melbourne.
3 Strategies to Build and Enhance Safety Leadership
National Manufacturing Week
May 18, 2017
This is the complete session of Marie-Claire Ross speaking at National Manufacturing Week, Safety First Conference, Melbourne, May 2017. The talk title was “3 Strategies to Build and Enhance Safety Leadership.
Improving Collaboration & Profitability: How a Lack of Organisational Trust Increases Costs and Decreases Speed
Smart Supply Chain And Logistics Conference
March 30, 2017
Improving Profitability: How a Lack of Organisational Trust Increases Costs and Decreases Speed - AusFenEx16
Glass on Web
August 14, 2016
In 2016, the Australian Window Association (AWA) joins forces with the Australian Glass and Glazing Association (AGGA) to facilitate AusFenEx16: the largest gathering of fenestration, glass and glazing professionals in the Asia Pacific region. The Australian Glass and Glazing Association’s (AGGA) National Conference and Trade Show, Glass Australia, and the Australian Window Association’s (AWA) National Conference and Exhibition, Fenestration Australia, have traditionally provided a forum for their respective memberships and industry leaders to present their projects and research, exchange ideas, and interact with their colleagues and industry counterparts. These events have also provided an excellent opportunity to network and promote industry products and services. The combined conference, AusFenEx16 will attract more than 700 delegates from Australia and overseas - comprising of window and door manufacturers, glass processors, glaziers, skylight manufacturers, aluminium surface finishers, industry suppliers, local and federal Government departments and other industry associations.
3 Strategies to Unleash Your Leadership Potential and Foster High-Performing Teams
Trustologie
May 02, 2024
n today's fast-paced and ever-evolving landscape, leadership has never been more crucial. But according to various studies, leadership development programs are falling short.
So, what do leaders really need to learn today? And how can we make sure they learn it right?
Join an interactive webinar to find out. In this session, you’ll:
- Get clear on the core essentials of effective leadership that elevates team performance.
- Receive a roadmap to the six must-have leadership pillars.
- Listen to real-life case studies of leaders who have significantly improved their leadership capabilities.
How to be a Trusted Leader
Bold HR
November 30, 2023
Not all leaders are easy to trust, and not all leaders earn or deserve it. And globally, trust in leaders is declining fast - so you need to get on top of your own trustworthiness before it takes a hit in 2024 - without work, the decline is inevitable.
How to Lead a Thriving, Trusted Culture
Drake Wellbeing HUb
July 11, 2023
Drake WellbeingHub, alongside speaker, facilitator and mentor Marie-Claire Ross will be running a complimentary workshop designed for business leaders. If you're a leader and looking to create a thriving team culture, this is a session you won't want to miss.
Marie-Claire Is an incredibly engaging speaker. She leads custom, highly interactive, insightful and engaging sessions, where everyone walks away with new insights and valuable tools to apply immediately. Marie-Claire is an expert on trust at work. With her Amazon number one best seller, TRUSTED TO THRIVE, she disrupts status quo thinking and helps leaders understand a new way of leading teams. She will leave you thinking and talking long after the session is over!
High performance teams are vital to an organisation’s success. But they need TRUST first to succeed. This requires leaders who know how to create a thriving trusted culture - one that is so strong people don’t want to leave.
This interactive session will:
Reveal how the brain impacts our ability to trust others
Unpack the three important leadership practices for a trusted, team culture
Discuss examples of integrating a trust building system into day-to-day interactions
3 Indispensable Secrets to Leading Thriving, Capable Teams
Trustologie
June 07, 2023
Leaders are more important than even before. Yet, it’s not easy to lead a team to success today.
We have a pandemic, a war, supply-chain issues, inflation, hybrid work and five generations working together.
So how do we bring groups of people together and achieve sustainable success?
In this session, you’ll…
- Get clear on exactly what leadership capabilities you need to improve how your team works
- See how all the pieces fit together to lead your team with Marie-Claire’s visual map of the Integrated Trust Building System
- Learn what it takes to be a Trusted Leader that frees up your time and increases your team’s impact.
This is an interactive workshop hosted by a well know and recognized leader listed in Thinkers 360 Top 50 B2B Thought Leaders & Influencers You Should Work with in 2023 (APAC). Participate in this event Gain insights and top of the shelf strategies that have been successfully implemented by leaders across the globe.
A trusted leader fosters an environment of camaraderie and trust to inspire growth and achievement in others. A safe place where everyone works together to do their best work in service of a shared goal. But it is not easy.
This workshop includes a workbook and interactive elements identifying opposing and supporting trust forces that either work for or against us, unpacking how our own psychology impacts results and steps to become a trusted leader.
7-Day Achievement Zone Challenge
Marie-Claire Ross
January 16, 2024
Unleash the full potential of your team and revolutionize your leadership approach in 2024!
Join the Transformation Journey - Starting Tuesday, Jan 16!
Embark on an exhilarating 7-day FREE challenge designed to equip YOU with cutting-edge leadership strategies that will propel your team to unparalleled heights this year!
Tribe of Trusted Leaders - Leadership Mastermind
Trustologie
June 05, 2023
The Tribe of Trusted Leaders is a 12 month online training program with 12 master classes, group and one-on-one coaching in a caring community. Enrolments open now.
How to create a thriving, trusting team culture
HRD HR Summit
July 12, 2022
The world has changed - but have your leaders? Today, employees want leaders who are less demanding and more empathetic. Now is the perfect time to transform your leadership development programs to ensure your people flourish. This workshop will:
- Reveal how the brain impacts our ability to trust others
- Unpack the three important leadership practices for a trusted, team culture
- Discuss examples of integrating a trust building system in day-to-day interactions
Safety communication for occupational hygienists
Australian Institute of Occupational Hygienists (AIOH)
December 23, 2014
Australian Institute of Occupational Hygienists (AIOH) – December, 2014. Conducted a half day workshop on safety communication for occupational hygienists.
Successful teams have trust at the centre of what they do. It requires leaders who self-aware and who regularly reflect on their leadership practices.
This keynote will:
-Identify opposing and supportive trust forces that either work for us or against us.
-Unpack how your own psychology impacts your results
-Outline three steps to become the trusted leader that your direct reports want you to be.
Session is flexible. It can be a 30-60 minute keynote or a half day to two training program.
3 Indispensable Secrets to Leading Thriving, Capable teams
Location: Virtual Fees: Free
Service Type: Service Offered
Leaders are more important than even before. Yet, it’s not easy to lead a team to success today.
We have a pandemic, a war, supply-chain issues, inflation, hybrid work and five generations working together.
So how do we bring groups of people together and achieve sustainable success?
In this session, you’ll…
- Get clear on exactly what you need to do improve how your team works
- See how all the pieces fit together to lead your team with Marie-Claire’s visual map of the Integrated Trust Building System
- Learn what it takes to be a Trusted Leader that frees up your time and increases your team’s impact.
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