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Marie-Claire Ross

Speaker | Mentor | Facilitator at Trustologie

Melbourne, Australia

Marie-Claire Ross, BA (Hons) is a speaker, facilitator and mentor. She works with leaders and teams to build trusted, thriving team cultures that increase engagement, team credibility and retain great talent. Marie-Claire works with companies around the world such as Qantas, PETRONAS, the Australian Tax Office, Hamad Medical Corporation (Doha) and Novartis. She is also the author of Trusted to Thrive: How leaders create connected and accountable teams and Transform your safety communication. Marie-Claire is on the SME committee for Australian Institute of Company Directors and is also a fellow of The CEO Institute.

Available For: Advising, Authoring, Consulting, Speaking
Travels From: Melbourne, Victoria
Speaking Topics: How to Create a Thriving Team Culture, How to be a Trusted Leader, 4 Steps to Move your Team into the Achievement, Zone, The Art of Visible L

Speaking Fee $3,000 (In-Person)

Personal Speaking Website: www.marie-claireross.com
Marie-Claire Ross Points
Academic 0
Author 133
Influencer 145
Speaker 35
Entrepreneur 50
Total 363

Points based upon Thinkers360 patent-pending algorithm.

Thought Leader Profile

Portfolio Mix

Featured Videos

Marie-Claire Ross Speaker Showreel
November 06, 2022

Featured Topics

HOW TO CREATE A THRIVING, TRUSTED TEAM CULTURE

The world has changed - but have your leaders?

A toxic corporate culture is 10.4 times more powerful than compensation in predicting a company’s attrition rate compared with its industry.

This requires leaders who know how to create a thriving trusted culture - one that is so strong people don’t want to leave.

This workshop will:

-Reveal how the brain impacts our ability to trust others
-Unpack the three important leadership PILLARS for a trusted, team culture
-Discuss examples of integrating a trust building system in day-to-day interactions

4 STEPS TO MOVE YOUR TEAM INTO THE ACHIEVEMENT ZONE

In this hybrid world, how do we bring groups of people together to achieve sustainable success? High performing teams require leaders who know how to get the best from themselves, and their direct reports.

This keynote will:

-Explain how psychological safety and accountability are inextricably linked
-Uncover the four team zones of performance.
-Reveal how to move up the zones of performance.

HOW TO BE A TRUSTED LEADER

Successful teams have trust at the centre of what they do. It requires leaders who self-aware and who regularly reflect on their leadership practices.

This keynote will:

-Identify opposing and supportive trust forces that either work for us or against us.
-Unpack how your own psychology impacts your results
-Outline three steps to become the trusted leader that your direct reports want you to be.

Company Information

Company Type: Company
Media Experience: 15
Last Media Interview: 10/19/2022

Areas of Expertise

Change Management 31.48
Culture 35.47
Diversity and Inclusion
Future of Work 30.70
Health and Wellness 36.05
Leadership 38.08
Management 37.73
Health and Safety 47.70
Business Strategy 31.47
Entrepreneurship 31.74
HR 30.13
Agile 30.12

Industry Experience

Agriculture & Mining
Building Materials, Clay & Glass
Chemicals
Engineering & Construction
Financial Services & Banking
Healthcare
Insurance
Manufacturing
Media
Oil & Gas
Pharmaceuticals
Professional Services
Telecommunications
Travel & Transportation
Utilities

Publications

7 Article/Blogs
HOW TO ACTUALLY KEEP YOUR COMPANY CULTURE WITH PEOPLE WORKING FROM HOME
Trustologie
November 02, 2022
According to a Gartner study, only 24% of hybrid and remote knowledge workers report feeling connected to their organisation’s culture.

Interestingly, while hybrid work doesn't necessarily change workplace culture, it has changed how we experience culture.

One of the definitions of company culture is that it is about how gets work done in an organisation. It’s about the behaviours and habits employees have learnt over time, through modelling their peers.

See publication

Tags: Leadership, Culture, Future of Work

The powerful leadership legacy of Queen Elizabeth II
CEO Magazine
September 19, 2022
Queen Elizabeth was not revered just for her wealth, title or fame, but for her exemplary leadership skills. Here are seven lessons that we can learn from her reign.

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Tags: Leadership

How to lead yourself and your team into the Achievement Zone
CEO Magazine
June 22, 2022
This article is a deep dive into the Achievement Zone to help leaders and organisations improve trust in teams for better performance.

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Tags: Change Management, Leadership

The four zones of team performance, and how to move from apathy to achievement
Smart Company
February 01, 2022
As human beings, we want to be trusted. And, in such fluctuating times, there has potentially never been a more important time to show — and receive — such trust.

This is particularly true when it comes to the workplace, where employees are trusted to work from home; work from anywhere; and navigate hybrid conditions.

The following extract, from Marie-Claire Ross’ book, Trusted to Thrive: How Leaders Create Connected and Accountable Teams, explains the four different ‘zones’ of work employees can fall into — and how leaders can trust in their achievements.

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Tags: Leadership, Management

The right way to lead teams during uncertainty
CEO Magazine
January 31, 2022
Leaders can no longer rely on face-to-face gatherings to boost morale. Leadership coach Marie-Claire Ross explains the right way to get it done in a new world.

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Tags: Culture, Leadership, Management

Is this the Hardest Leadership Skill to Master?
Logisym
August 01, 2021
The push and pull forces that impact trust and leadership.

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Tags: Change Management, Leadership, Management

Workplace Culture: In and Out
Facilities Management Magazine
October 11, 2018
Facilities management may be a behind-the-scenes industry, but both customer and employee satisfaction are vital to its success. MARIE-CLAIRE ROSS looks at why trust is important for FMs, their teams and their customers.

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Tags: Change Management, Culture, Leadership

2 Books
Trusted to Thrive: How leaders create connected and accountable teams
Trustologie
March 02, 2022
Trusted to Thrive is for leaders who realise that today’s uncertain environment needs a new style of leadership. This book helps leaders create a supportive, healthy team culture, where they can put their team anywhere and under enormous pressure, and they will thrive. An environment where leaders feel trusted, and equally importantly, where their direct reports feel trusted. This insightful and practical book is packed with tips, case studies and stories - combining the latest behavioural techniques and on-the-ground insights into practical leadership action.

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Tags: Management, Leadership, Culture

Transform your Safety Communication
Digicast
January 01, 2014
A book for safety and communication professionals who want to more efficiently create clear, emotionally compelling health and safety messages that shape safety culture and behaviours.

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Tags: Health and Safety, Health and Wellness, Leadership

1 Founder
Digicast Productions
Digicast
June 25, 1999
I founded Digicast Productions with my husband. Digicast provides broadcast television services, live event filming and corporate video productions.

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Tags: Business Strategy, Entrepreneurship, Leadership

1 Industry Certification
Graduate of the Australian Institute of Company Directors
AICD
August 31, 2015

Credential ID GAICD

See credential

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Tags: Business Strategy, Leadership, Management

2 Keynotes
4 Steps to Move your Team into the Achievement Zone
City of Casey
November 14, 2022

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Tags: Culture, Leadership, Management

3 Powerful Secrets to Retaining your People
Australian Dental Association
June 08, 2022
Join us for this insightful session on Wednesday 8 June and learn:

the four team zones of performance
how the brain impacts our ability to trust others
three essential leadership behaviours for high performance.

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Tags: Future of Work, Leadership, Management

16 Media Interviews
4 key actions leaders can take to increase trust
Leadership Amplified podcast
November 24, 2022
Marie-Claire cuts through the complexity of trust, defining it as the ability to confidently rely on and predict that others will do the right thing and make good on their promises.

She says that a very small number – 5-10% of leaders are self-aware and this means that many have little idea of the impact their behaviour has on those around them.

Listen in for more gems on why high levels of trust are critical for successful performance.

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Tags: Culture, Leadership, Management

Successful Management of a Hybrid Team
Working World
November 01, 2022
Our extremely informative discussion includes:

️ How employee expectations of leaders have changed since COVID
Why trust is so important in the workplace
What can leaders do to create and build trust across their teams

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Tags: Health and Wellness, Leadership, Management

How to Build Trust and Create Thriving Teams
Speaking and Communicating podcast
October 24, 2022
Are you leading your team with a culture of trust?

Marie-Claire Ross is a Trust Leadership Speaker who works with leaders to build trusted team cultures that increase engagement, team credibility and retain great talent. She works with companies around the world including Qantas, PETRONAS and the Australian Tax Office.

Her best-selling book, 'Trusted To Thrive' unpacks three practices to create the team environment that leaders and their teams crave. Listen as she shares better alternatives to promoting those who excel at work but do not want to lead teams, how teams with low trust perform and why self-awareness is so key.

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Tags: Culture, Leadership, Management

How to Build Trust to Drive High Performance
The Humphrey Group
October 11, 2022
In this episode, Bart speaks with Marie-Claire Ross, author of Trusted to Thrive, about how leaders can drive high performance in their teams through a balance of high safety and high accountability cultures. She outlines why humans are wired to seek psychologically safe environments, and why it's so hard to build. Then she explains why safety without accountability leads to atrophy, why accountability without safety leads to loss of trust, and how the balance of both creates what she calls the Achievement Zone. Her practical guidance and specific examples make this conversation one every leader should digest.

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Tags: Leadership, Management

How leaders create connected and accountable teams
A New Direction
September 06, 2022
Whether you are an Owner, CEO, Manager, or an Employee. One thing is absolutely true that when we trust each other it is easier for us to together as a team work be more productive, impactful, and certainly more profitable. Then why do we have such a difficult time getting our team of people to trust and "play nice" with each other so that we can experience the benefits.

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Tags: Culture, Leadership, Management

Trusted to Thrive (with Marie-Claire Ross)
The Visibility Factor
August 12, 2022
We talked about the challenges of building trust in teams and why the leader plays such a key role for success.
She shared some great research with statistics about teams and trust from a study that Google did a few years ago.

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Tags: Change Management, Leadership, Management

How to build trust
Leadership School
August 09, 2022

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Tags: Business Strategy, Change Management, Leadership

Trust to Thrive
The B. Podcast
August 04, 2022
Welcome to a new episode of THE B. Podcast, and this time our host Ben Esmael will be talking to Marie-Claire Ross. A Trust Leadership Speaker, Facilitator, and Mastermind Mentor is also the author of Trust To Thrive, How leaders create connected and accountable teams.

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Tags: Agile, Business Strategy, Change Management

Trust Leadership
Talking with the Experts
June 06, 2022

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Tags: Health and Wellness, Leadership, Management

Building trust in your business
The Executive Edge Podcast
May 18, 2022
This week's guest is Marie-Claire Ross, a consultant who works to help leadership teams, project teams and leaders to build cohesive teams.

On the show, Marie-Claire discusses the significance "trust" has in the workplace and just how important it is for building, not only successful teams, but successful businesses.

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Tags: Culture, Leadership, Management

How to Rebuild Trust in the Modern Workplace
HRD
March 23, 2022

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Tags: Change Management, Culture, Management

Marie-Claire Ross' Leadership Framework for Instilling Trust
Zoe Routh
March 23, 2022
Don’t assume - ask! And other leadership principles…

Can we have safety without trust? Marie-Claire Ross doesn’t think so - in fact, her extensive research has told her so. Author of Trusted to Thrive, Marie-Claire was working in the safety communications space when she realised it wouldn’t work if there wasn’t trust in the workplace. So she left her family business to study, talk and write about trust – specifically, how leaders can instill it.

Her work revealed a trend of leaders believing they had built trust (they hadn’t), cultures of stalled communication and assumptions a-plenty! In this episode Marie-Claire shares her formula for creating a trust foundation that everyone can build on.

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Tags: Culture, Health and Safety, Leadership

Trusted to Thrive
Team Guru Podcast
March 22, 2022
During our chat we talk about her powerful achievement zone model. Marie-Claire also reveals why the importance trust plays in the workplace. And why it’s so hard to establish. She offers some brilliant tips for leaders on winning and then keeping trust in the workplace.

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Tags: Leadership, Management

The role of trust in creating a thriving team culture
Institute of Managers and Leaders
February 14, 2022
In a world where hybrid working is the new established norm, what does that mean for trust in the workplace? Is it possible to overcome the barriers of distance and remote working to build a team culture with trust at the core? More importantly, a culture of trust where each individual in the team can thrive and achieve?

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Tags: Culture, Leadership, Management

The Great Resignation: What benefits can help avoid employee turnover?
HRD New Zealand
January 26, 2022
It's not all about flashy perks – retention stems from authentic packages

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Tags: Culture, Future of Work, Leadership

Advice on building trust in remote teams
Ticker TV
May 20, 2020
Interview with Marie-Claire Ross on how to lead virtual teams during COVID-19.

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Tags: Change Management, Leadership, Management

1 Profile
Trusted to Thrive
Public Service News
July 11, 2022
Book Review

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Tags: Culture, Leadership, Management

1 Quote
Embed learning into your day-to-day activities. Personal growth is everyone's job. Not a separate task when you have time.
Marie-Claire Ross
March 01, 2022

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Tags: Leadership

1 Speaker Bureau Listing
Expert with practical leadership skills to help professionals succeed
Keynote Entertainment
August 01, 2022
Marie-Claire Ross is an internationally sought-after keynote with over 100 speeches and workshops delivered over the past 8 years. With her expertise on trust at work, Marie-Claire has given thousands of people new insights and valuable tools to apply to their professional careers.

With her Amazon number one best seller, TRUSTED TO THRIVE, she disrupts the status quo by re-defining how leaders should be leading teams. Her topics cover integral information to help teams succeed with the help of a strong trusted leader. Only by reinforcing a trusted team culture can professional organisations work successfully.

No matter which topic you choose - Marie-Claire will keep the room engaged by sharing her expertise in a simple and experiential manner. She has presented to audiences of all sizes and to different platforms.

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Tags: Culture, Leadership, Management

2 Speaking Engagements
How to be a Trusted Leader
Next Care Health Conference
November 09, 2022
Successful teams have trust at the centre of what they do. It requires leaders who self-aware and who regularly reflect on their leadership practices.

This keynote will:

-Identify opposing and supportive trust forces that either work for us or against us.
-Unpack how your own psychology impacts your results
-Outline three steps to become the trusted leader that your direct reports want you to be.

See publication

Tags: Health and Wellness, Leadership

6 Steps to Creating a High-Trust Culture to Improve Safety
Qantas
October 11, 2018
Safety conference for 550 people.

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Tags: Culture, Health and Safety, Leadership

2 Trademarks
Trustologie
Marie-Claire Ross
April 04, 2019
Logo for business

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Tags: Change Management, Culture, Leadership

SUCCEeD Together Trust Framework
Marie-Claire Ross
July 23, 2018
Trademark of framework for building trust in teams

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Tags: Change Management, Leadership, Management

2 Whitepapers
Building a Cohesive Leadership Team
Trustologie
June 01, 2022
Improve the credibility of your leadership team and realise your organisation's potential.

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Tags: Leadership

Trusted Teams Leadership Program
Trustologie
April 02, 2022
Increase engagement. Boost credibility. Retain talent

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Tags: Leadership, Management

3 Workshops
How to create a thriving, trusting team culture
HRD HR Summit
July 12, 2022
The world has changed - but have your leaders? Today, employees want leaders who are less demanding and more empathetic. Now is the perfect time to transform your leadership development programs to ensure your people flourish. This workshop will:

- Reveal how the brain impacts our ability to trust others
- Unpack the three important leadership practices for a trusted, team culture
- Discuss examples of integrating a trust building system in day-to-day interactions

See publication

Tags: HR, Leadership, Management

FAST TRUST: How leaders can foster connected and accountable teams
HRD HR Summit
July 14, 2021

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Tags: Culture, Leadership, Management

High Performance Teams: 6 Critical Steps for L&D Leaders to Nurture High-Trust Teams
HRD
December 05, 2018
HRD L&D Masterclass, ‘’, December 2018, Sydney

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Tags: Culture, Leadership, Management

Radar

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Opportunities

1 Keynote
How to be a Trusted Leader

Location: Melbourne    Date Available: November 20th, 2022     Fees: 3000-4500

Submission Date: November 06th, 2022     Service Type: Service Offered

Successful teams have trust at the centre of what they do. It requires leaders who self-aware and who regularly reflect on their leadership practices.

This keynote will:

-Identify opposing and supportive trust forces that either work for us or against us.
-Unpack how your own psychology impacts your results
-Outline three steps to become the trusted leader that your direct reports want you to be.

Session is flexible. It can be a 30-60 minute keynote or a half day to two training program.

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Marie-Claire Ross