Thinkers360

Sheetal Bansal

Independent Consultant at Gerson Lehmon Group

Gurgaon, India

Sheetal is currently working as an Independent Consultant in Gurgaon, India in delivering bespoke customer experience & digital transformation strategy consulting to diverse enterprise clients. He is also mentoring startups in defining business strategy, product UI/UX design & customer experience. He is the India Ambassador for Hedera Hashgraph (Blockchain startup) & also a Mentor of Change under Atal Innovation Mission programme by Niti Aayog, Government of India.
He was previously working as Change & Transformation Manager at Webhelp UK, where he led digital transformation & process improvement projects for Fortune 500 clients & internal organization. He possesses a vast experience of working with globally diverse enterprise clients & cross cultural teams based in US, UK, EMEA & APAC. His core skills are program management, digital transformation, customer experience, culture change management, strategy consulting & advisory.
He had been associated with his family business of F&B product manufacturing and had also raised an IT startup in education technology as a partner in the past. He had also worked in various industries like BPO/ITES, E-Commerce, Software, FMCG, Retail, Telecom & Manufacturing. He has led similar roles in the past with world renowned companies including Orange Business Services, HCL Technologies Limited & KLG Systel.
He likes researching on new innovations, meeting people from diverse geographies, visiting human library & playing basketball/chess. In his personal time, he is also practices being a life coach.

Available For: Authoring, Consulting, Influencing, Speaking
Travels From: Gurgaon, India

Sheetal BansalPoints
Academic195
Author9
Influencer50
Speaker0
Entrepreneur0
Total254

Points based upon Thinkers360 patent-pending algorithm.

Thought Leader Profile

Portfolio Mix

Company Information

Company Type: Company
Business Unit: Consulting
Theatre: Global

Areas of Expertise

AI 37.82
Analytics 45.79
Blockchain 33.59
Change Management
Culture 30.30
Customer Experience 88.20
Design Thinking 51.88
Digital Disruption
Digital Transformation 65.65
Edtech
Emerging Technology 33.55
Future of Work 30.14
Govtech 41.48
HR 30.10
Innovation
IoT
Leadership 55.18
Lean Startup 38.43
Management 46.90
Marketing 32.75
Open Innovation 34.07
Procurement
Social 37.75
Startups
Sustainability 56.63

Industry Experience

Consumer Products
Financial Services & Banking
High Tech & Electronics
Hospitality
Manufacturing
Oil & Gas
Professional Services
Retail
Telecommunications
Travel & Transportation

Publications

19 Academic Awards
Operations Excellence
LinkedIn
March 12, 2019

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Tags: Customer Experience, Digital Transformation, Leadership

AI for Everyone
Coursera
March 01, 2019

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Tags: AI, Digital Transformation, Leadership

Customer Experience Journey Mapping
LinkedIn
February 23, 2019

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Tags: Customer Experience, Digital Transformation, Leadership

Enterprise Design Thinking Practitioner
IBM
November 11, 2018
IBM certified Design Thinking Practitioner

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Tags: Design Thinking, Digital Transformation, Management

Wharton Online Alumni
Wharton Online
October 04, 2018
Official Wharton Online Alumni

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Tags: Digital Transformation, Leadership, Management

Six Sigma Green Belt - University System of Georgia
University System of Georgia
September 01, 2018
Six Sigma Green Belt Certification

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Tags: Digital Transformation, Leadership, Management

Six Sigma and the Organization (Advanced)
University System of Georgia
August 08, 2018

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Tags: Digital Transformation, Lean Startup, Leadership

Accounting and Finance for IT professionals (Indian School of Business, Hyderabad)
Indian School of Hyderabad - Coursera
April 02, 2018

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Tags: Digital Transformation, Leadership, Management

Deep Learning Fundamentals - IBM
IBM
March 28, 2018

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Tags: AI, Analytics, Digital Transformation

Blockchain Essentials - IBM
IBM
March 28, 2018

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Tags: Blockchain, Digital Transformation, Emerging Technology

Digital Transformation
The Boston Consulting Group & University of Virginia
March 27, 2018

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Tags: Customer Experience, Digital Transformation, Leadership

The Fundamentals of Digital Marketing
Google & IAB Europe
January 09, 2017

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Tags: Customer Experience, Digital Transformation, Marketing

People Analytics
University of Pennsylvania - Coursera
January 25, 2016

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Tags: Analytics, Customer Experience, Digital Transformation

Customer Analytics
University of Pennsylvania - Coursera
January 12, 2016

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Tags: Analytics, Customer Experience, Digital Transformation

Fundamentals of Project Planning and Management
Darden Graduate School of Business - University of Virginia
June 08, 2015

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Tags: Digital Transformation, Leadership, Management

Design Thinking for Business Innovation
Darden Graduate School of Business - University of Virginia
March 31, 2015

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Tags: Customer Experience, Design Thinking, Digital Transformation

Managing the Company of the Future
London Business School - University of London
March 15, 2015

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Tags: Digital Transformation, Leadership, Management

Foundations of Business Strategy
Darden School of Business - University of Virginia
December 11, 2014

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Tags: Digital Transformation, Leadership, Management

IBM - The Great Mind Challenge'07
IBM
March 20, 2008
TGMC promotes students from engineering colleges from across India in their endeavor to develop solutions for real-time problems and scenarios using IBM open source software. It is aimed to encourage students who aspire to make key contributions to develop applications on cutting-edge IBM technologies while providing them with an opportunity to improve their software-writing skills.

TGMC is now listed in the Limca Book of Records as the largest technological contest of its kind – testament to the fact that there is a need in today’s competitive world for such an initiative that supports, guides, and challenges students to higher goals.

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Tags: Digital Transformation, Govtech, Leadership

9 Article/Blogs
Collaborative Mentoring: Decoding Digital Transformation Secret of Business Sustainability
Medium.com
September 20, 2018
Are you struggling to survive the Digital Transformation wave? Here is a new perspective.

The real challenge to digital transformation success is People & not technology. The world today requires a strong alliance between the wisdom of experienced & innovation and agility of younger generations to conceive promising intellectual insights for long term business & personal sustainability.

Please hit the below article link to find more.

Views are personal, thoughts are welcome!

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Tags: Digital Transformation, Leadership, Management

Human Emotions Analytics - Enhancing Customer Experience by Decoding Human Behavior
Sheetal Bansal
July 10, 2018
Customer experience is one of the primary challenge which every product based organization is struggling in this ever changing dynamic world. Due to fast changing technology & human lifestyle, the consumer expectations are constantly increasing. There is a considerable focus on big data analytics to predict customer behavior but, its results are dependent on the quality of data being analysed. Hence, organizations are still exploring alternatives to target the right spot.

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Tags: Customer Experience, Digital Transformation, Leadership

Human Emotions Analytics — Enhancing Customer Experience by Decoding Human Behavior
Import from medium.com
July 10, 2018
Customer experience is one of the primary challenge which every product based organization is struggling in this ever changing dynamic world. Due to fast changing technology & human lifestyle, the consumer expectations are constantly increasing. There is a considerable focus on big data analytic

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Industry 5.0 — Next Generation Customer Experience Redefined?
Medium.com
June 22, 2018
Industry 5.0 provides insights about next generation customer experience. It helps business leaders in providing insights of business sustainability.

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Tags: Customer Experience, Digital Transformation, Leadership

Digital Transformation: Decoding Transition from B2B to H2H Experience
Medium.com
May 29, 2018
Industry 5.0 provides insights about next generation customer experience. It helps business leaders in providing insights of business sustainability.

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Tags: Customer Experience, Digital Transformation, Leadership

Customer Experience powered by Human Analytics
Import from medium.com
May 28, 2018
In today’s dynamically changing technology driven world, digital penetration amongst humans is playing a key role in revolutionizing the customer experience. The existence of internet is no more limited to emails or video calls with the dear ones. Social media channels like Facebook / Whatsapp hav

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Tags: Customer Experience, Digital Transformation, Leadership

Employee Happiness Index V/s Customer Satisfaction Index
Import from medium.com
May 28, 2018
The season of bi-annual or annual performance review is going around in many organizations across the globe. Employees are busy gathering artifacts to justify their performance. The management is worried about the bell curve & employees are calculating their possible percentage salary hike.A co

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Tags: Digital Transformation, Leadership, HR

8–8–8 Rule: Work Life Balance
Import from medium.com
May 28, 2018
I came across this strange number at 1:17 am and discovered the essence of a healthy work life balance hidden inside it.One of the major matters of concern in today’s world for every person belonging to any geography or industry is to achieve a healthy work life balance. People strive hard by fig

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Tags: Digital Transformation, Culture, Future of Work

Harnessing the Hidden Talent of Employees
Import from medium.com
May 28, 2018
There is common trend prevalent amongst organization across the globe from past couple of years concerning employees leaving away their cushy corporate jobs for seeking a taste of start-up life. Some of the key reasons behind employees such a bold step is:Live up the passionStressful jobRobotic ro

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Tags: Digital Transformation, Leadership, Culture

5 Influencer Awards
Advisor - Harvard Business Review Advisory Council
Harvard Business Publishing
May 14, 2019

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Tags: Digital Transformation, Leadership, Management

The World's Largest Lesson - UN Sustainable Development Goals Volunteer
The Worlds Largest Lesson
January 15, 2019
Volunteer at United Nations Sustainable Development Goals

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Tags: Leadership, Social, Sustainability

Teaching United Nations Sustainable Development Goals
Microsoft
January 12, 2019

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Tags: Leadership, Management, Sustainability

Global Goodwill Ambassador
Global Goodwill Ambassadors
October 10, 2018
At Global Goodwill Ambassadors (GGA) we recognize good people performing humanitarian work while promoting initiatives to serve the people who need them most.With this initiative, our goal is to promote great opportunities for those in need. With access to the right resources, people can become empowered by their own abilities and gain the confidence to fulfill their potential.
We believe in taking action with urgency in order to raise public awareness about some of the most pressing issues facing today’s society.

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Tags: Leadership, Social, Sustainability

Mentor of Change - Atal Innovation Misson, Niti Aayog, Government of India
Niti Aayog, Government of India
March 13, 2018
Mentor of Change Program is a strategic nation building initiative to engage leaders who can guide and mentor students in thousands of Atal Tinkering Labs that Atal Innovation Mission has established / is in the process of establishing across India.

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Tags: Digital Transformation, Leadership, Social

1 Journal Publication
Computer Aided Design Library of Gating System for a Die Casting Die
International Journal of Applied Studies (IJAS)
January 28, 2014
Designing in die casting is a critical activity for die manufacturing. Further, activities like cavity design, cavity layout and design of gating system are essential in design of a die casting die. Design of gating system for a die casting die is dependent upon a various parameters which are influenced by part design, die casting machine and die casting alloy. Gating system design requires lot of manual input and a number of iterations to finalize the design. This requires a good knowledge of die casting process, making this activity completely dependent on the user. In present day industry, lot of CAD/CAM tools are applied for design, development and manufacturing of a die casting die. However, need of die casting expert throughout design and manufacturing of die-casting die makes it a quite lengthy process. Gating system design being one of the major activities in die design also takes much time.
Therefore, it would be quite beneficial to develop a system for automated generation of gating system. Proposed system takes CAD file of the die casting part as input and uses die casting process, machine and alloy knowledge to determine different parameters for the gating system. Designs of the components of the gating system like runner, gate and overflow have been attempted. A feature library has been proposed as a part of this work which together with parametric design of the gating system generates CAD model of the components of the gating system. The system has been tested on a number of industrial parts and results found are quite encouraging. The system would go a long way in bridging the gap between designing and manufacturing of die-casting.

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Tags: Design Thinking, Open Innovation, Sustainability

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Opportunities

1 Business
Digital Transformation | Program Management | Customer Experience | Culture Change | Thought Leadership | Industry 5.0 | Advisor

Location: Virtual    Date Available: July 10th, 2018    Fees: Depends on requirement

Submission Date: July 10th, 2018    Service Type: Service Offered

A business savvy leader with 9 years of combined experience in delivering transition & transformation projects to globally renowned enterprise clients involving multi-cultural team engagement.
An ex-entrepreneur involved in growing an IT start-up & managing family business of F&B product manufacturing.
Possesses a knack of connecting the right DOTS (Digital Operations Technology Strategy) to improve productivity & profitability.
Client facing and performance focused individual with exposure of delivering complex projects to a diverse enterprise clientele spread across US, UK, EMEA & APAC regions.
Helping clients in their digital transformation journey for delivering an outstanding customer & employee experience.
A potent deal maker focused on building middle grounds of business & political mutual interests.

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Sheetal Bansal