Along with the team at Winning By Design, we help companies create growth and metrics-driven sales, customer success and advocacy programs; building distributed and multi-functional teams and customer relationships, that ultimately, combined, lead to expansion opportunities, reduced churn, and referrals. Let's create strategic programs, then operationalize processes that scale. From there, we will apply technology to accelerate growth.
Contact me at firstname.lastname@example.org to get started on your company's expansion plan.
Areas of Expertise:
• Company Growth: Strategic management coaching & facilitation. Former Board advisor at GetCatalyst.io and Crowdvocate.com.
• Customer Success: From sales alignment to customer journeys to creating expansion opportunities.
• Customer Marketing: Advocacy, communities, NPS, & VoC.
• Technology Implementation: CRM, ATS, customer success, support, training, & digital adoption.
• Speaker, Writer: RD Summit LATAM 2018, SaastrEuropa 2018, CS Summit 2018, Success Summit Canada 2018, Hiring Success 2018, SaaStr 2017, CS100 2016, SaaStr 2016, Pulse2016 & 2015 to name a few.
• Named one of the 2018 ‘7 Influential Women in Customer Success’ by Gainsight.
• Named one of the top 2018, 2017 & 2016 CS influencers & strategists by Mindtouch.
• MBA, 2017 Honors Distinction, with a focus on Global Strategy & Competition. PMP® & ScrumMaster® certified.
• Jolt Top 15, Teaching Conflict Resolution, How to Build Successful Customer Channel Success Programs, & Building Customer Success Teams.
Available For: Authoring, Consulting, Influencing, Speaking
Travels From: San Francisco
Points based upon Thinkers360 patent-pending algorithm.