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Stephen Kerwick

Managing Director, Asia Pacific at CKS International Consulting

Bangkok, Thailand

Stephen Kerwick currently holds the title of Managing Director- Asia Pacific at CKS International Consulting based out of their Bangkok, Thailand office. In this role, he leverages his industry knowledge and experience to help telecommunications, media & entertainment customers understand their network, mobile and subscriber data for services such as multi-screen video & video analytics, content consumption & security, subscriber usage and behavior, cloud storage and Internet of Things. He has pioneered mobile market segmentation by leveraging a mix of analytics and data mining to understand and predict subscriber behavior. His background includes more than 20 years of sales, operations, strategy consulting and professional services in mobile analytics and business intelligence. Prior roles include Asia Pacific Solution Sales Leader for Digital Transformation, Cloud and Cognitive at IBM Thailand. Market Unit Leader - Asia North at Nokia Software & Solutions. In addition, he was Vice President, Asia Pacific & Middle East at comScore and Neuralitic Systems. He held executive level positions at Cisco Systems, Openwave Systems, SPSS, BroadVision, and DoubleClick Inc. In these positions he was responsible for building the mobile analytics and predictive analytics practices and product lines. Mr. Kerwick launched his passion for analytics with Accenture upon completing a successful career in the United States Army as a counter-narcotics expert. He is also a notable international speaker and Asia Pacific expert within the telecommunications industry. A sought after industry expert and thought leader who uses advanced techniques to increase subscriber adoption and ARPU. Mr. Kerwick graduated with a Bachelor of Science, General Engineering and a Bachelor of Science, Literature from the United States Military Academy at West Point and a Master of Science, Business Analytics from the Wharton School at the University of Pennsylvania. Stephen is fluent in German and conversant in Thai and Tagalog.

Available For: Advising, Authoring, Consulting, Influencing, Speaking
Travels From: Bangkok, Thailand

Speaking Fee $300 (In-Person)

Company Information

Company Type: Company
Business Unit: Telecommunications, Media & Entertainment Consulting
Theatre: Asia Pacific, ANZ
Media Experience: 20 years

Areas of Expertise

Big Data
Business Strategy
Customer Experience
Customer Loyalty
Design Thinking
Digital Transformation
Emerging Technology
Predictive Analytics
Smart Cities

Industry Experience

Federal & Public Sector
Financial Services & Banking
High Tech & Electronics
Professional Services




1 Speaker
Behavioral Analytics: The Key to Customer Loyalty & Value

Location: Virtual     Date Available: December 13th, 2021     Fees: 350

Submission Date: November 24th, 2021     Service Type: Service Offered

In a post pandemic online world, where product and service saturation has allowed users to gain complete control, customer loyalty & value have become the most important attributes when measuring user experience. Establishing clear and attainable KPIs requires a well thought out, well documented and well executed plan if any business truly wants to increase customer value and loyalty. Traditional methods will no longer work and reports analyzing campaign effectiveness will result in stagnated numbers. The diamond in the hay stack is predictive analytics and behavioral analytics that anticipate a users online journey, and leverage relevant and wanted content as the foundation for long term loyalty and increased value.

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Stephen Kerwick