I help companies deliver extraordinary performance (growth and profits) by focusing on customer success. By working with me your organisation can:
- DISCOVER what your customers really want and how you can go beyond best practice to deliver it
- INSPIRE your employees to put the customer at the centre of everything they do and create an environment where happiness is the norm
- GROW your business through a culture of customer obsession and a relentless drive to innovate at all hierarchical levels.
I contribute regularly to the e-magazine The Next Ten Years (www.nextten.media) where I focus on the implications of running a successful customer-centric business and bringing everyone on the journey with you.
WHY WORK WITH ME?
- I’ve spent most of my 40-year career helping companies transform the way they do business through better strategies, change management and technology, with a relentless focus on the customer.
- I’ve worked across all kinds of business sectors from telecoms to banking, chemicals to charities.
- I’ve set up NextTen Innovation Solutions as I’m committed to helping people achieve transformational performance improvement by becoming genuinely customer-centric.
- I live and breathe customer experience and have a zero tolerance for poor service - this can make me a terrible person to have dinner with!
WHO DO I WORK WITH?
I work with people who have the hunger to drive their companies closer to their customers in order to deliver extraordinary performance. This includes heads of customer experience, customer service or any related discipline.
Available For: Authoring, Consulting, Influencing, Speaking
Travels From: London
Speaking Topics: Customer strategy, complaint handling, culture change
Nick Bush | Points |
---|---|
Academic | 0 |
Author | 10 |
Influencer | 0 |
Speaker | 0 |
Entrepreneur | 0 |
Total | 10 |
Points based upon Thinkers360 patent-pending algorithm.
Tags: Customer Experience, HealthTech, Management
Tags: Customer Experience, Management
Tags: Customer Experience, Digital Disruption, HealthTech
Tags: AI, Customer Experience, Future of Work
Tags: Customer Experience, Digital Transformation, Social
Tags: Customer Experience, Leadership, Social
Tags: Customer Experience, Leadership, Management
Tags: Customer Experience, Management, Social
Tags: Culture, Customer Experience, Management
Tags: AI, Analytics, Innovation